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  1. #1
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    Big Top Frame Crack

    The crack started towards the tire (left side) and over the course of a 30 mile ride expanded up towards the seat tube (right side). The crack broke the gel coat up in a few spots and in others it is visible underneath. The frame will arrive at Yeti HQ in a few days for further inspection. More info on the warranty process/experience to follow. The frame is a 2011 XL, a little over 90 days old.

    Big Top Crack | Flickr - Photo Sharing!

  2. #2
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    That sucks. Hopefully a one off issue as I love the ride of the frame but hate headaches. I am sure they will take care of you.

  3. #3
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    I bought the bike from HucknRoll.com but brought it to the closest Yeti dealer to handle the warranty. The deal is, I have to pay that shop to disassemble, ship to Yeti, and reassemble the new frame. I was quoted $200 for those services plus another $150 for a new inset headset. The 12' models have a different headset than the 11'. For the heck of it I called HucknRoll.com and told them about these costs that I am incurring on a bike that was purchased a few months ago. They offered me $200 and a Chris King headset at cost to help out. I didn't really feel like it was their place to help me out like that. Customer service at HucknRoll.com is no joke. I would buy in confidence from those guys.

  4. #4
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    Dang

    This bike is on my wish list for next spring. How big a dude are you? I'm 6'2'' and weigh 220, and plan to ride the heck out of it. Can it hack it?
    "Having lack of self-preservation makes biking more fun."

  5. #5
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    Quote Originally Posted by Elfbkr50 View Post
    This bike is on my wish list for next spring. How big a dude are you? I'm 6'2'' and weigh 220, and plan to ride the heck out of it. Can it hack it?
    First off I have to say, there is always the chance that my frame is not cracked and it's just some strange phenomena going on with the gel coat. That is for Yeti to determine. I will say that the "crack" doubled in size over the course of a ride. My wallet and riding are suffering either way...Durability was a question I asked before I pulled trigger on this bike. I could not find any substantial "Frame cracking" claims on the internet so I went with it. Rough guess here, I probably got no more than 50 rides on the bike. August and September poured rain here in Philly so I did not get to use it much. I am 6'6" 240, so I tax the bike more than the average joe. The XL is in my size range, I could only hope Yeti is not satisfied by stress testing the bike for a man that is 6'6" 190 pounds. We all know real men start at 100 Kilo. Upon everything going as planned I have been told I will receive the new frame sometime in December. I will try to get 50 rides on it and let you know how it holds up. Check in with me before you do.

  6. #6
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    Sure thing

    Yeah, you are a big dude. But, if they build a bike that big, they ought to be built to sustain a big dude. That isn't that many rides. I think any frame anomaly's are to be considered a fracture of some sort. I worried about the carbon fiber/aluminum joints on a bike like this. I hope to buy one to add to the stable. I like F/S type, big mountain riding, but there is a lot of stuff in AK to ride that a 29'r would be awesome on. I almost bought this bike last spring, but had to replace my old FS bike instead. I'll check back, or PM me if you remember, recommend or don't recommend this bike. There are a ton of 29'r frames out there that are solid. Yeti seemed pretty cool is all.

    thanks.
    "Having lack of self-preservation makes biking more fun."

  7. #7
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    The dealer still has not shipped my frame to Yeti...

  8. #8
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    I just got word that the Big Top frame has a 250 pound maximum weight limit. Wish I knew that before I bought the bike...

  9. #9
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    Sorry to hear about the bike but I agree Huck N Roll has been pretty awesome so far.

  10. #10
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    This is why I love supporting the Backcountry family and all their other sites. They understand the importance of Customer Service and going out of their way to help out. Good for Huck N Roll.

  11. #11
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    Still no word, nothing, not a thing. I dropped the frame off at the Yeti dealer on Nov. 16. Hopefully they sent it out...It's tough to check on them as they are over an hour away. At this point, I really hope the frame is cracked. If it wasn't it would kill me knowing that I could have been riding it for the past 33 days. This experience taught me a good lesson...

  12. #12
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    You're 240, which is more like 250 because the internet always subtracts ten pounds, and you're suprised a frame with a carbon rear triangle cracked......I love mtbr.....

  13. #13
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    Quote Originally Posted by wheelgunz View Post
    You're 240, which is more like 250 because the internet always subtracts ten pounds, and you're suprised a frame with a carbon rear triangle cracked......I love mtbr.....
    No, I am 240 unloaded. I see no issue with discussing this on the forum so everyone can be informed. We don't know if it's broken yet because there has been no word from Yeti probably because the dealer didn't get the frame to them yet. As for carbon holding big boy tonnage, there are several full carbon bikes available that are rated to hold 300+ pound riders. I spoke to Yeti in further detail about their "weight limit." To clarify, it's not a limit but a max test load they put it under. They said I will be fine on the bike and if there is an issue it would be handled under warranty. They have never turned down anyone due to weight...I too love MTBR...

  14. #14
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    Yeti is a pretty good company, I am sure they will take care of you.

  15. #15
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    max test load? if you weigh 250 and go off a curb landing on the seat, the resulting load is going to be more than 250 lbs. That seems really low, especially for a hardtail that isn't on the light side. does niner or other lighter weight hardtails have that type of weight limit? sucks to miss out on riding
    here we go again

  16. #16
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    Quote Originally Posted by TheFCuddy View Post
    I bought the bike from .com but brought it to the closest Yeti dealer to handle the warranty. The deal is, I have to pay that shop to disassemble, ship to Yeti, and reassemble the new frame. I was quoted $200 for those services...
    Sorry, what? $200 to strip a frame?!!!! I'm in the wrong job! Thats awesome of Huck N Roll to look after you like that!

  17. #17
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    Quote Originally Posted by knockbox View Post
    Sorry, what? $200 to strip a frame?!!!! I'm in the wrong job! Thats awesome of to look after you like that!
    I guess that's how you're supposed to be treated if you don't buy from the local shop??? Just talked to Yeti, they have not received my frame and it's going on five weeks. They also said they have XL Big Tops in stock so if the dealer didn't blow me off for weeks on end I could have been rolling already. I can only imagine how long it's going to take them to press a new headset and screw a bottom bracket on...

  18. #18
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    sounds like your LBS is really trying hard to win your business back, huh? Pretty short-sighted.
    here we go again

  19. #19
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    Man, good luck with that! Hope you're back up and rolling soon!

  20. #20
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    Quote Originally Posted by eleven-yo View Post
    sounds like your LBS is really trying hard to win your business back, huh? Pretty short-sighted.
    I was talking with the sales guy about an SB95 when I first went into the shop. I am not going to be talking about one anymore, not with those guys. I am surprised Philadelphia does not have a Yeti dealer in town. There is 30 miles of awesome singletrack right in the city and bikes shops at every corner. No Yeti though...I have never seen another Yeti riding around.

  21. #21
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    I heard back from Yeti, my frame is cracked. Here is what was said:

    "That is cracked for sure, we havenít seen many but we have seen this failure before. The issue is that sometime in the molding process the inner bladder lost pressure, causing improper compaction of the carbon in that area. Like I said we havenít seen much of this and weíve solved the problem by monitoring pressure through the entire molding process so it shouldnít be an issue youíll have again. Iíll ship your replacement out today. Thanks for all your patience throughout this process, Iím sorry itís been such a pain for you."

    I am trying to see if they will help me out on a new headset.

  22. #22
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    Yeti will be supplying me with a headset on the new frame. Between HucknRoll helping me out and Yeti throwing in a headset things are looking pretty good. The only downside is that I haven't had my bike for six weeks.

  23. #23
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    I'm honestly surprised they require warranty issues go through a local dealer. I mean, if that is the case, why have internet dealers?

    I love my Yeti. I don't regret the purchase at all, but I hope to heck I never have a warranty claim, as my closest dealer is about two hours (one way) from me. Which is why I bought it online in the first place. I guess I just don't understand why I can't ship them the frame and provide proof of purchase. It doesn't make it any less broken that way does it?

  24. #24
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    Quote Originally Posted by Goannaman View Post
    I'm honestly surprised they require warranty issues go through a local dealer. I mean, if that is the case, why have internet dealers?

    I love my Yeti. I don't regret the purchase at all, but I hope to heck I never have a warranty claim, as my closest dealer is about two hours (one way) from me. Which is why I bought it online in the first place. I guess I just don't understand why I can't ship them the frame and provide proof of purchase. It doesn't make it any less broken that way does it?
    That's a good question for Yeti to answer. I am guessing it has to do with the quality of the build that Yeti expects from its dealers. I feel like it's a pain because you can get treated like a second rate customer when you go in for warranty to a shop you didn't buy the bike from. I feel like I was put at the bottom of the priority list. At this point I am still waiting for the shop to receive and build my bike.

  25. #25
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    Having the bike built by a Yeti dealer is technically required for the warranty to be valid. My guess is they don't want the entire bike back, just the frame, so someone has to disassemble/assemble it.

    My experience was totally different. Broke my 07 575 (that I bought on closeout from an online dealer) and took it to the local Yeti dealer. In two hours I had 3 options for a solution (ranging from free to a new 2012 frame under crash replacement). In one week, I picked up my bike totally rebuilt. Yeti and University Cyclery totally rock!

  26. #26
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    Quote Originally Posted by Mr Bacon Jr View Post
    Having the bike built by a Yeti dealer is technically required for the warranty to be valid. My guess is they don't want the entire bike back, just the frame, so someone has to disassemble/assemble it.

    My experience was totally different. Broke my 07 575 (that I bought on closeout from an online dealer) and took it to the local Yeti dealer. In two hours I had 3 options for a solution (ranging from free to a new 2012 frame under crash replacement). In one week, I picked up my bike totally rebuilt. Yeti and University Cyclery totally rock!
    That is impressive! I was so bummed being down a bike I went out and bought a 2012 Trek Superfly100 Al Pro...I needed an endurance race bike anyhow. It rips.

  27. #27
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    Quote Originally Posted by Goannaman View Post
    I'm honestly surprised they require warranty issues go through a local dealer. I mean, if that is the case, why have internet dealers?

    I love my Yeti. I don't regret the purchase at all, but I hope to heck I never have a warranty claim, as my closest dealer is about two hours (one way) from me. Which is why I bought it online in the first place. I guess I just don't understand why I can't ship them the frame and provide proof of purchase. It doesn't make it any less broken that way does it?
    It's always been this way, in any retail situation. When you buy something in a shop, your contract is with the shop, so if there's a fault, it's up to the shop to sort things out. In some situations the manufacturer may also be responsible, but your first point of call should always be the shop. Which is why it's always important to supply your LBS with cakes and beer

  28. #28
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    Quote Originally Posted by knockbox View Post
    It's always been this way, in any retail situation.
    I agree to a point, however, when you (as a company) decide to have authorized internet dealers, it seems you need to have a better means to service your warranty claims. Or don't have authorized internet dealers, whichever.

    Which is why it's always important to supply your LBS with cakes and beer
    I agree. I love my LBS. I just bought some brake pads there an hour ago. Super friendly people, always helpful. Just not a Yeti dealer. Hard to cultivate a relationship with a Yeti dealer that is a four hour round trip away. And that is the closest dealer (important to note that they don't advertise themselves as a Yeti dealer, which may be indicative of the support they give to the brand).

    In any case, I love my bike, and hopefully I'll never have a warranty issue I need addressed. It just seems the process could be more streamlined for those of us without a local dealer.

  29. #29
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    Quote Originally Posted by Goannaman View Post
    It just seems the process could be more streamlined for those of us without a local dealer.
    Agreed, there needs to be a better way to look after customers who shop online because for a lot of people its the only way to get what you want.
    I guess as more people start shopping this way, somewhere along the line the law will have to adapt to better protect consumers.

  30. #30
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    Just got off the phone with the bike shop, no frame yet...This weekend marks a solid two months since the failure.

  31. #31
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    Still NO Frame?

    I received on e-mail on Jan. 2 from Yeti confirming my cracked frame. They told me the replacement would be shipped that day. Today marks 16 days so I called the bike shop to see if the frame had arrived. Two plus weeks of shipment time even for media mail seems plenty...They said no frame but put me on hold to call Yeti to see what the deal was. They said my frame has not been shipped yet because they have none in stock. They are expecting some more frames to arrive "soon" so they should have mine shipped out in a few days.

    Since the beginning I have been rolling with the punches, expecting the worst as I go. As this saga continues I feel like I have definitely gotten the worst. By the time I get this bike back it will have spent as much time out of my hands as it did in them. This has simply been a terrible experience. I hope not many people have to deal with this sort of thing in their attempt to ride bicycles.

    From this experience I have decided I will not buy a Yeti again and will only ride what my preferred local shop sells, which is Trek. With the amount of time I dedicate to mountain biking I simply can't afford to be treated this way. Short stock us understandable, just tell me right away or offer another option. I know my local shop and Trek would.

    This all might sound a little rough. My frame hasn't been shipped yet and this sort of talk could slow things down even more but it's alright, I expect it. I will ride the Big Top right up until the day when Trek makes a hardtail 29'er with a 12x142mm Thru Axle on the rear. Not one day longer. I have been a huge Yeti fan since I bought my 08' 575 but now I don't care for them anymore.

  32. #32
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    Quote Originally Posted by TheFCuddy View Post
    That is impressive! I was so bummed being down a bike I went out and bought a 2012 Trek Superfly100 Al Pro...I needed an endurance race bike anyhow. It rips.
    Superfly 100 is a great frame. I wish i worked in a maket where people regularly bought bikes speced that nice but oh well. If your shop ever screws up a warranty with trek call my shop we will get it sorted out. Trek has been nothing but a dream to work with. I do love my YETIs though
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  33. #33
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    I got my new frame tonight. It is sick! The black paint is it! The new head tube is super beefy. I will admit I will was pretty bummed out after not having my bike for so long. It sucked and I got a little angry. For that I apologize. I do feel that better communication could have kept my frustration at bay. That is neither here nor there now. I got the frame and it's awesome. Once I get it all built and setup I will post it up in the build thread.

  34. #34
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    Pic of frame

    I was just at my shop and asking about this bike for this year. He said it would be black, and I really wanted a peak.
    "Having lack of self-preservation makes biking more fun."

  35. #35
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    Oh, there it is

    I'll be on one of these for sure this year. Nice. Can anybody attest to climbing, descending, rigidity, of this bike?
    Attached Thumbnails Attached Thumbnails Big Top Frame Crack-pc220459.jpg  

    "Having lack of self-preservation makes biking more fun."

  36. #36
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    That is sick! Still like my Turq and White better but cannot go wrong either way.

    In regards to how it rides, I did not like 29er hardtails until I rode this thing. My buddy let me demo one when my bike was in the shop and I bought it the next day. Climbs as well as other 29er hardtails I have ridden but it goes downhill and corners so much more aggressively. If you like lower, slacker geo on bikes, you will enjoy this ride.

    Just hope my rear end doesn't crack as I like the old color better. That said, Yeti is up the street from me and am sure I will have no issue if I ever need it warrantied. Enjoy the new ride!

  37. #37
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    Bump for the OP:
    I see that you received your '12 Big Top frame, and the new head tube was to your liking. Is there any sign that they changed the rear stay area (where your 1st one cracked)?

    Thanks.
    Great prices - some sweet vintage stuff: http://classifieds.mtbr.com/showprod...product=101010

  38. #38
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    Quote Originally Posted by Entrenador View Post
    Bump for the OP:
    I see that you received your '12 Big Top frame, and the new head tube was to your liking. Is there any sign that they changed the rear stay area (where your 1st one cracked)?

    Thanks.
    The stay area is the same but there should be no problem. The issue I had was due to an air bladder losing pressure during the carbon fiber manufacturing process. A few frames suffered this problem but Yeti took care of it. I am fully confident my frame is good to go, they are super stout bikes. If there is an issue, Yeti will take care of it.

  39. #39
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    Quote Originally Posted by wheelgunz View Post
    You're 240, which is more like 250 because the internet always subtracts ten pounds, and you're suprised a frame with a carbon rear triangle cracked......I love mtbr.....
    How about you change tactics, from showing MTBR your complete ignorance on materials science, to trying to gain just basic knowledge?


    Magura

  40. #40
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    Well, I am sorry to say that my Big Top frame has cracked in the exact same location. It is a real bummer for me since I really love this bike. Noticed the crack last night while washing the bike from a relatively muddy weekend ride. I was immediately concerned since I am supposed to be making a trip down to Dupont and Pisgah this weekend; however, it seems that everything is going to work out fine. Took the frame into my local shop this morning and apparently Yeti will have the new frame shipped today for arrival on Wednesday. Kudos to the folks at Reser's Bicycle Outfitters in Newport, KY and Yeti for the excellent service.

    Only issue is giving up the turquoise and white for the new black color scheme. Really love that turquoise and white, but I suppose that having an unbroken frame is more important in the long run.
    All other things being equal, the simplest solution is the best...William of Ockham

  41. #41
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    Thanks for putting this up. I have been looking at yetis and trek as well. I live in the middle of nowhere and have quite a bit of experience working on bikes. I was seriously looking at the big top, but I don't have patience you do. Ill be getting the trek, or just mayb le a Salsa.

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