I placed an order for a set of Hope Hoops 29er wheels on Wiggle.com a three weeks ago. The prices were outstanding, and almost $250 less than comparable prices here in the US. Being a UK shop, my credit card company initially declined the purchase, so that took a day to straighten out (not Wiggles fault), plus the shipping via Parcelforce who would not leave the package without a signature, but eventually the wheelset arrived two weeks later. When I opened the box, they had shipped one 29er wheel and one 26" wheel- it was clearly marked on the box, so the mistake is unforgivable (it says Mavic 717 26" XC, the correct one says Stan's Crest 29" XC). Trying to return the wheel for exchange has been a chore. A week of back and forth e-mails (no replies on weekends, plus the 6 hour time difference) and I am still waiting to have the wheel picked up. I could ship it on my own dime and possibly get a credit for the shipping, but I'm a little hesitant to do that. It looks like it will be another week before the wheel gets picked up, and then another two weeks or so before I get the replacement. In short;
-great prices on Hope products- if you have patience, it is worth it
-cordial if somewhat slow customer service
-very long turnaround on mistakes made in shipping
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Thread: Wiggle.com- caveat emptor
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