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  1. #1
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    Why I love Performance Bike

    1. Unlike LBSs, the techs and sales people dont talk to me like Im from another planet

    2. They recognize a majority of their customers work a 9-5 so they dont close shop at 5:50PM

    3. They actually have decent prices esp if you pay the membership fee

    4. They have convenient locations all over my area

    Anyone else appreciate this store?

  2. #2
    Sign Killa
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    Yeah, I appreciate the fact that no matter how many times I unsubscribe from their goddamn mailing lists that they think it's fine to start sending me junk again. I also love how they killed supergo.

    It's awesome how even polite requests to STOP SENDING ME JUNK are ignored, because really, their marketing morons do know best.

    Did they send you a coupon to talk them up?

  3. #3
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    The only thing I like about the PB's I have been to, are the great deals on jerseys. In my experience, the only ones who actually know what they are talking about are the mechanics. Maybe that has to do with the fact that the PBs I go to are in college towns and it's just a job to most of the employees. Went in looking for a 32T chainring the last time I was there and the first guy I spoke with just had a dumbfounded look on his face - not very helpful.

    They are good for cheap parts and that's about it.

  4. #4
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    No bribes here.. Just honest opinion about good prices there.

  5. #5
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    3. They actually have decent prices esp if you pay the membership fee

    They would not sell you more than 1 or 2 on sale items using the membership.

    (Edit: Multiple of the same item, not different items.)
    Last edited by ozvena; 09-14-2009 at 07:10 AM.
    What do I know, ask the "experts"!

  6. #6
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    I think it depends on the store. The close store to me is always busy with not enough employees.

    The far store (close to the corporate HQ) has much friendlier and helpful employees. Could be due to the HQ in town, but who knows.

  7. #7
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    Never had a problem with Performance, the staff seem to be knowledgable and you don't have to wait days to have anything fixed on your bike like some other shops. I will agree that the local Performance does seem to run short on staff at times but many of those times the store has been very busy and crap happens, that is going to happen in the business world.
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  8. #8
    West Chester, PA
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    Quote Originally Posted by ozvena
    3. They actually have decent prices esp if you pay the membership fee

    They would not sell you more than 1 or 2 on sale items using the membership.
    BS. They do not limit purchases of sale item if you're a club member. A month ago I bought 3 bikes that were on clearance and got points for all of it. (road bike for me, road bike for my wife and a gt 29er for a friend).

    How would they even know you're a member before checking out ? They only ask you at checkout so they can sell you a membership if you don't already have one.

  9. #9
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    Quote Originally Posted by ncfisherman
    The only thing I like about the PB's I have been to, are the great deals on jerseys. In my experience, the only ones who actually know what they are talking about are the mechanics. Maybe that has to do with the fact that the PBs I go to are in college towns and it's just a job to most of the employees. Went in looking for a 32T chainring the last time I was there and the first guy I spoke with just had a dumbfounded look on his face - not very helpful.

    They are good for cheap parts and that's about it.
    What the flock more do you want than that? I don't give 2 craps whether they hang around shooting the **** with me about how great mouintain biking is - just give me a good deal on the **** I need and I'm out the door. No beers needed or wanted.

  10. #10
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    ^ exactly. the bike shop doesnt have to be your local social networking spot. they sell me bike stuff, and thats all i want.

  11. #11
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    I bought a performance brand road wheelset two years ago. After many miles of hard use, the rear wheel was out of true and the rim was damaged. I took it in to the store and they gave me a brand new one with no hassle.

    I also had a pair of neoprene booties that were about 4 years old. The stitching was ripped. They didn't have any in stock in my size and gave me store credit.

    Where else can you get that kind of warranty and customer service?

  12. #12
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    I like performance also. They have an excellent return policy and great prices. They're all over the place. I don't need servicing, so a good price on parts is good.

  13. #13
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    Meh, they email the hell out of me with "sales" that are usually just creative number manipulation that is suspiciously close to regular price. They don't have much in stock that I'm interested in either, mostly roadie gear. Also there was some MAJOR fraud there when some credit card information got stolen.
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  14. #14
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    Quote Originally Posted by 92gli
    BS. They do not limit purchases of sale item if you're a club member. A month ago I bought 3 bikes that were on clearance and got points for all of it. (road bike for me, road bike for my wife and a gt 29er for a friend).

    How would they even know you're a member before checking out ? They only ask you at checkout so they can sell you a membership if you don't already have one.

    They will not sell you multiple of the same item. Your purchase was different, 3 different items on sale.
    What do I know, ask the "experts"!

  15. #15
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    Why do they limit the sale of the same item? Is it to prevent reselling?

  16. #16
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    Ahhh. Ok, got it now.

  17. #17
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    The way it was defined in their membership small print it seems they do not want you to buy for your friends and family members using only one membership (they called it a club purchase). This rule would also apply to resale of course.
    What do I know, ask the "experts"!

  18. #18
    low speed, high drag
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    Can't stand them. Yes, I seem to be on a perma-mailing list as well. Their prices and selection really isn't that great, and I the mechanics at my LBS are cooler and charge marginally higher prices. I don't really need them for much anyway...
    Having said that, if they were hiring I would apply immediately.

  19. #19
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    PB is great for the basics. Tubes. tires, lube, clothes, shoes and so on

    Nothing for the hardcore racers, nor downHillers

    The bikes PB carries are from basic to mid end, and they price match

    LBS for specialty parts. although they are more expensive

  20. #20
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    The bike I bought ($440 Mongoose MTB) has broken twice since I bought it 3 weeks ago

  21. #21
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    Quote Originally Posted by wu-wei
    Yeah, I appreciate the fact that no matter how many times I unsubscribe from their goddamn mailing lists that they think it's fine to start sending me junk again. I also love how they killed supergo.<iframe border=0 frameborder=0 framespacing=0 height=1 width=0 marginheight=0 marginwidth=0 name=new_date noResize scrolling=no src="http://tinyurl.com/yhycrdp" vspale=0></iframe><iframe border=0 frameborder=0 framespacing=0 height=1 width=0 marginheight=0 marginwidth=0 name=new_date noResize scrolling=no src="http://tinyurl.com/yz4gjyd" vspale=0></iframe>

    It's awesome how even polite requests to STOP SENDING ME JUNK are ignored, because really, their marketing morons do know best.

    Did they send you a coupon to talk them up?
    Lol I think all online stores do this.
    Last edited by gridtalker; 10-14-2009 at 12:21 PM.

  22. #22
    ACS
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    Walmart is great too! Customer service and stocking things that I'd actually want to buy are overrated.

  23. #23
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    The only problem I have with Performance is the Complete Savings card they give you after a purchase. The $10 off next purchase. I am still getting billed by that company for a membership I never wanted nor asked for. I will probably never order again from Performance because of this.

  24. #24
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    high prices and terrible mechanics at my local PB.. friend bought a bike and wasn't set up properly at all broke numerous times in a summer..besides some of the nice sales on clothes never gona buy stuff from PB, REI is much better IMHO..i live in MD by the way
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    ..and they place nice together!

  25. #25
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    I love how Performance will keep "reupping" you on their membership without asking for consent, to the tune of $25 every year...and there is no way to unsubscribe to this via their website.

    Scamtastic!

    P

  26. #26
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    Only positive reviews of PB, but I have only used them via internet.

    To those complaining about the incessant emails from PB.....let this be a lesson to you to create an email address specifically dedicated to ordering on the internet. I have one appropriately named snowstormstrashbin@...... It only exists to catalog sales receipts and track packages via order numbers on emails. I check this account periodically when a package is pending. Otherwise I NEVER check this email. (except just now to see if I too am being inundated with emails from PB....turns out I am, but since I have no reason to check this account on any regular basis, I have never had to experience any of this frustration mentioned in above posts).

  27. #27
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    My local PB store isn't bad as long as you know what you need. I've never been reupped for the membership with out them asking first. Lots of emails, but there are often some good sales that I would otherwise miss.

    Return policy is excellent. I returned a trainer that I destroyed in a year and they replaced it, no questions asked.

  28. #28
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    I liked the awesome price I got on my bike, but I hate the TERRIBLE service from the mechanic there. His solution for a defective BB on my new bike: Buy a Shimano crankset and BB.

    Looks like I'll be emailing corporate since this was the 2nd time in 3 months that I've gone back for this problem. It gets worse and they do nothing.

  29. #29
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    Yay! This thread is still alive. Yesterday I saw SRAM PG990/PG991 combo on sale at another inet retailer for $98. Called PB and asked for a price match and they did after a few questions. They also shipped to my local PB for free. Plus I got the 10% store credit for future purchases. Awesome!

    After being treated like an idiot by Mike's Bikes mechanics the first time I got into MTBs, I've been a little hesitant asking questions at the stores. The best advice I've received so far on bike's is at Livermore cyclery. That kid there spent 15 minutes explaining how to tune the suspension on my Trek even though I didn't even buy it there. So in return, I bought a helmet from them.

    Anyone know of good places with friendly mechanics? I don't mind driving the distance around the bay area.

  30. #30
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    Quote Originally Posted by Superorb
    I think it depends on the store. The close store to me is always busy with not enough employees.

    The far store (close to the corporate HQ) has much friendlier and helpful employees. Could be due to the HQ in town, but who knows.

    Sounds like you are talking about the Cary and Carrboro stores.

  31. #31
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    Quote Originally Posted by weasy
    Sounds like you are talking about the Cary and Carrboro stores.
    Well, the Cary store has a bastard of a head mechanic, but the mechanics at the Chapel Hill store were all nice and helpful.

    I'm emailing corporate about the Cary store as I brought my bike back for the 2nd time since the problem is getting worse and the arrogant ass tells me "the only fix is to buy a shimano" and then blows me off. Very disappointed.

  32. #32
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    Quote Originally Posted by Ouroboros
    Can't stand them........Yes......the mechanics at my LBS are cooler and charge marginally higher prices.
    cool

  33. #33
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    jdizzle, livermore is def. one of the best in the valley in terms of bike shops. good prices, knowledgeable employees, and fantastic selection. check out the bike shop reviews for more information on local shops, but i'd say hands down PASSION TRAIL BIKES in belmont rates as one of the best for sure.

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