I ordered a small item from merlin at the end of August. The day after my order I got a shipping confirmation with a tracking number. A few days later the tracking said the package had arrived at New York KENNEDY and was being processed for delivery.
Three weeks later and nothing yet. The tracking info has never been updated again. Merlin responded to an email and said that they don't get any updates until the delivery is attempted.
Is my package in customs purgatory? Could it have been lost by now? Not sure how long it normally takes to get something to California from the UK, but my friend got his wheels through wiggle in 4 days...
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