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Thread: Saddle Return?

  1. #1
    mtbr member
    Reputation: aspang's Avatar
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    Saddle Return?

    I just bought a saddle from Speedgoat for my road bike (Selle Italia SLK Gelflow) and put it on to test it out. I thought that this saddle, based on what I have read, would fit my needs. I tried it out, and for me it is a little hard. I e-mailed Speedgoat to see if I could return the saddle in person (I live in Pittsburgh, an hour away) and see what else they had that I could exchange it for. I just got a response saying that they can not take the saddle back once it is installed. Is this common for shops? I have actually purchased from other shops that let you try saddles out for a day or two before buying, and based on Speedgoats reputation I had thought they would do the same thing (or something similar). Am I out of line for thinking that? I'm kind of bummed, and out 100 bones for the saddle.
    Also, in all honesty I didn't have to tell them that it was installed (there are no discernable marks to indicate that) and I guess I could have just asked for an RA number. I thought it would be better to be honest with them so that they might be able to help fit me with another.

  2. #2
    mtbr member
    Reputation: InvictaS1's Avatar
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    maybe try returning it in person. once they see its in brand new condition manybe they will exchange it. i would think you'd at least be able to get store credit or something for it.

  3. #3
    mtbr member
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    just checked their site. i guess you cant exchange something thats been installed but you can return but they charge a %15 restocking fee.

    http://www.speedgoat.com/returns.asp

  4. #4
    Devil Mtn
    Reputation: reklar's Avatar
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    Ouch...I guess there is always ebay. You might try caling them and seeing if they'll give you a one time pass...

  5. #5
    Goathead Gladiator
    Reputation: bwolmarans's Avatar
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    saddle return should be a no-brainer - put electrical tape / duck tape on the saddle rails and return it in brand new condition. Any walk in bike store accepts saddle returns that's why they all have a green rubbermaid storage box full of saddles in the corner of the shop.

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