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  1. #1
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    Performance sucks, but...

    I swung by the Performance Shop in Ventura CA, just to check it out while the wife and baby kicked it at the toys R us and IT SUCKS COCKROACH BALLS. It used to be a Supergo, which had at least good parts all over the place. Now it's just become a barren wasteland of mediocrity. It was sad. And the employees? poor overall knowledge and a generally unhelpful attitude.

    That said, here are some forks they're 'blowing out'(LOL, yes i'm shameless). might be a deal in there if you look, or might not, not sure...i thought the Shiver SC was particularly interesting. the fork on the way left is a 66Light, $560. The forks above i didn't even notice....Performance might suck, but they have a deal every once in a while. But i ain't goin' back there.

    and i thought Supergo sucked. I wish they came back.
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  2. #2
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    i always liked the name Supergo...but I'll take any bike shop over another Walmart
    "He can make even a global summit meeting seem like a kegger." M. Dowd, NY Times, 19 July 2006

  3. #3
    I endorse self propulsion
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    why would you bring your camera into a store that you know sux? and take pictures? not that i care, just wondering what starts that mental tidal wave of a good idea
    "Pops trippin', he want me to ask for my bike back. You know I wouldn't trip."

  4. #4
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    I know people rag on Performance but I suspect those are the ones who don't take advantage of their 100% lifetime money back guarantee. Its a no brainer...you can upgrade every year to a new model and just return your old stuff. They take back anything...cables, clothing, brake pads.

    Concerning photo, I don't know of any shop that stocks half that many forks.

  5. #5
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    Quote Originally Posted by rconceptsinc
    I know people rag on Performance but I suspect those are the ones who don't take advantage of their 100% lifetime money back guarantee. Its a no brainer...you can upgrade every year to a new model and just return your old stuff. They take back anything...cables, clothing, brake pads.

    Concerning photo, I don't know of any shop that stocks half that many forks.
    brake pads?? they'll take back used brake padds?

    anyway, yeah i do take pics of random stuff, a wall of forks being one of them. genius isn't it?

  6. #6
    Trying a little
    Reputation: dusthuffer's Avatar
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    I agree - Supergo actually had some decent stuff Performance seemed to cut the selection in half. Their sales staff are scary bad, they don't even seem to know what planet they are on let alone that they work in a bike shop.

    I never apologize. I'm sorry, but that's just the way I am.

  7. #7
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    I miss our Supergo up here in Seattle. It wasn't the greatest, but at least they had some FR/DH stuff that went on special once in a while.

  8. #8
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    The Perfromance here (Atlanta on I85) is actually not that bad. Friendly staff and 2 or 3 of the sales people really do know their stuff.

  9. #9
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    I love Performance. I got a new barrel adjuster for my XT rederailleur for just 75 cents last week and they always get out of jams when I break something.

    The individual store's treat you differently but you can't argue with their deals and the fact they're located just about anywhere you need them.
    Last edited by Becane73; 01-08-2007 at 09:47 AM.

  10. #10
    anyone else smell that?
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    Quote Originally Posted by rconceptsinc
    I know people rag on Performance but I suspect those are the ones who don't take advantage of their 100% lifetime money back guarantee. Its a no brainer...you can upgrade every year to a new model and just return your old stuff. They take back anything...cables, clothing, brake pads.

    Concerning photo, I don't know of any shop that stocks half that many forks.
    didn't know they had that. that is why i've been getting stuff from (stuff i'm iffy on...like seats, etc) from rei. they have that no questions asked return policy as well.

    and when you say 100% lifetime money back.....what lifetime? could they come back and say, well 1 year on brake pads is a lifetime or something like that? just a wonderin'.

  11. #11
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    I have returned a seat to them after I used it for a few month. That was no problem and the seat was clearly used.

  12. #12
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    So if I wanted to go riding at night, I could purchase a light from them, use it over the winter, and return it once the days got longer? This is just too good

  13. #13
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    I have three Performance Bike shops within 20 minutes of me. I find they are good for small parts, tools, etc. If you can find a part in stock it is almost always on sale or on promotion so the price is often close to mail order. Plus they will warranty/replace tools, etc. if you break something. I noticed one day that they had some NIB 05' Reba Race w/poplock's in stock. I offered the Manager $250 for one and she said yes. I felt this was a great deal and probably could have turned around and sold if for much more.

  14. #14
    Nothing here
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    I think Performance would be a step up where I live. I used to live in Chicago and thought they were just OK. But then I moved to Indianapolis and realized that they have more stock than all the LBSs around here. If I ever need a part and walk into the LBS it go like this "hi , I'm looking for part x" "oh sorry never heard of it, but we can order it for you". Gee thanks. I can order it myself, for cheaper too usually. I think the prices would be more competetive as well. I was given a gift card for a LBS I usually never go to and walk in today. I picked up four 16g CO2 carts for $3.99 each . Yeah, a rip, but there was nothin else in the store I wanted. That is some mighty expensive air I tell ya.

  15. #15
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    Quote Originally Posted by GTV8
    I have three Performance Bike shops within 20 minutes of me. I find they are good for small parts, tools, etc. If you can find a part in stock it is almost always on sale or on promotion so the price is often close to mail order. Plus they will warranty/replace tools, etc. if you break something. I noticed one day that they had some NIB 05' Reba Race w/poplock's in stock. I offered the Manager $250 for one and she said yes. I felt this was a great deal and probably could have turned around and sold if for much more.
    I find the service at the shop in Oceanside is excellent. They have a friendly knowledgeable staff and I have gotten some stellar deals. I got my Reba team for 250. I got 2 Easton monkey bars for 40 bucks each and sold them for 85. Did the same with 5 pairs of Time Atac xe pedals I got for 31 bucks a pair. I ebayed them each for over 80 bucks each. There are some good deals to be had and I have never had a problem with returns even on parts that I abused. I brought back a cassette with a bent ring. they exchanged it no questions asked.

  16. #16
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    Quote Originally Posted by Unknownrash
    I think Performance would be a step up where I live. I used to live in Chicago and thought they were just OK. But then I moved to Indianapolis and realized that they have more stock than all the LBSs around here. If I ever need a part and walk into the LBS it go like this "hi , I'm looking for part x" "oh sorry never heard of it, but we can order it for you". Gee thanks. I can order it myself, for cheaper too usually. I think the prices would be more competetive as well. I was given a gift card for a LBS I usually never go to and walk in today. I picked up four 16g CO2 carts for $3.99 each . Yeah, a rip, but there was nothin else in the store I wanted. That is some mighty expensive air I tell ya.
    I'm in Indy, too, and try my darndest to support our LBSs. But sometimes I just can't bend over that far. I understand that we're a small market and that trying to break even means trying to get close to MSRP, but as a consumer, the premium for convenience doesn't matter each and every time.

    That said, most of them seem open to conversations...

    Hey, I'm going to start another topic re: warranty claims. Look here: http://forums.mtbr.com/showthread.ph...61#post2677261

  17. #17
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    The performance in SF seems good. The online service is crap though.

  18. #18
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    performance here in NC is awesome,but it's one of the original ones. The main wrench is probably the best and most knowledgeable one around. They do have awesome clearance, and the "outlet" section has good stuff (where they send returns) cuz it's all 40% off. Had an '07 Manitou Black in there but someone else got it before I did. Got some awesome sram shifters for $40 on sale, returned them after I installed them to get twisties instead. I also live in the same county as their warehouse, so I love performance. Might get a job there in the fall

  19. #19
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    duuuuuude..... Performance Bikes is the best....

  20. #20
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    Perf. in Boulder

    The performance in Boulder is the # 1 performing store in the USA. It is like a LBS, the manager is cool, the prices are great, Team Perf. is a good deal.

  21. #21
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    In Richmond VA none of the bike shops are perfect,but Performance is the one most likely to have in stock tubes,tools,chains,tires etc.,at reasonable or sale prices.The other bike shops generally have higher prices,less selection of parts,but more high end bikes and frames.I also would trust the Performance mechanics to work on my bikes although they are not my first choice in Richmond.What is annoying about Performance,but also fun at times is that you must play a complicated game with coupons,coupon codes,Team Perf.identification and points,as well as %off promotions that only last 2 hours, in order to obtain the best prices.

  22. #22
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    i work at performance, they treat their employees like sh!t. i work there and i shop at the other lbs and onlne b/c i don't want to give them any $$

  23. #23
    Nothing here
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    Quote Originally Posted by PLURPIMPIN
    i work at performance, they treat their employees like sh!t. i work there and i shop at the other lbs and onlne b/c i don't want to give them any $$
    You don't get an employee discount? That's bass ackwards. Maybe you ought to get a job at the LBS you shop at. That would make more sense.

  24. #24
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    we're supposed to but our manager is a complete jerk, all he cares about is profits. he always shafts us on discounts so that the store makes more $$. the other day i got a thule sidearm for my roof rack, i was supposed to give me 30% off but he only gave me 5% then when i called him out he mumbled some **** and walked off.

  25. #25
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    Dude you let him do that to you,My better half works at performance in AZ and i know that s**t would not fly here, call him on it if he does'nt give correct discount LET HUMAN RESOURCES take care of his A**. (stand up for yourself !!! )

  26. #26
    Lord of the Chainrings
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    I miss Supergo!

    Performance in Oceanside is ok, but a bit overpriced!
    Got some great deals on Yakima when they were discontinuing their carriers, etc.
    I like the fact that they'll price match Jenson, Beyond Bikes, and others.

    I went to the new Sports Chalet in San Marcos and found better prices on componentry.
    "Hesitation is the Mother of Failure!"

    ~~ 951 for Dirt & Roadster for Asphalt ~~

  27. #27
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    In 2005 I was just getting into MTBing and bought a full suspension for $500ish from Supergo. Went with some people that had been MTBing for a while, went down Braille in SDF (NorCal) ... rd hanger snapped off almost killing the drive train. Got a new hanger, did the same trail again, snapped off again, this time it wiped out the drive train and got stuck in the spokes. I collected the parts, taped them to the frame with electrical tape, and returned the bike. They looked at me kinda funny, but in the end I got my money back.

    I then bought another bike from Supergo and spent $1400 this time around. This bike survived much better, but had a problem with the tire coming too close to the frame (like 1/16" clearance). So if minimal amounts of dirt or mud built up on the tire, it rubbed. I took that bike back and they had changed over to Performance (although they said they honored Supergo returns, and had the same return policy themselves). Same people in the store though. The manager gave me a hard time about it and in the end only refunded 70% of the money because he said that's all he could get for reselling it. I asked about their return policy, but couldn't get him to budge.

    Little while later I decided to call corporate. They said that was unacceptable and I ended up getting the other 30% back.

    I built my next bike myself and am happy with it.

    Both of these returns were completely legitimate - the bikes did not work for me. I have bought hundreds of dollars of other stuff from Supergo/Performance that I still have. There are those that will abuse the system and return to upgrade or only purchase to "rent". I would advise against doing that, but in the end they're your morals at stake.

  28. #28
    I live to bike
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    Quote Originally Posted by PLURPIMPIN
    we're supposed to but our manager is a complete jerk, all he cares about is profits. he always shafts us on discounts so that the store makes more $$. the other day i got a thule sidearm for my roof rack, i was supposed to give me 30% off but he only gave me 5% then when i called him out he mumbled some **** and walked off.
    You work in a shop, you can prodeal Thule stuff direct from Thule for a much bigger discount than 30% off! And get one of the other managers to ring you up if the one isn't treating you properly. (I can't imagine that, with the size of their stores, every Performance doesn't have at least 2 managers--a store manager and a sales manager, and probably an operations manager).

    I used to work in a Performance, the employees generally are treated like crap from the "big boys" (in other words, if you are a store manager or lower, you get the shaft. heck, even knew a few district managers to get the shaft!).

    But the deals were always pretty good, especially when you got to raid the flush items before you put them on the sales floor, then when you got a 30% employee discount on top of the 75% off Flush stuff. I couldn't do it when I was working there, but after I stopped working there, I'd go in and buy stuff from the flush table at 75% off and sell in on eBay for almost 3xs what I paid for it.

  29. #29
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    ^^ I need a summer job, does that happen at LBS?
    Only dept. store thing that carries bikes besides LBS' would be my local Sport Chalet.

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