OK, I have bashed Performance and Supergo a couple of times in the past few weeks for bad Cust Serv. However, this week I have a better story to tell...
The pump head on my Hurricane Max snapped while inflating a tire last week. I called Perf CS and told the rep that I had the pump for 6 months and the head snapped off during use. She put in an order and said she would contact me if there were any problems. Three days later, the pump head is on my door shipped via FEDEX 2 day air.
Given the recent posts and my own experience, I expected weeks, not days. I gotta give credit where it is due.
I know this does not erase previous mistakes but it is a step in the right direction. Keep it up 'P'.
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