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  1. #1
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    Outside Outfitters?

    Has anyone ever ordered from these guys? Good prices on some components. They appear to be in St Louis.

    http://www.outsideoutfitters.com/

  2. #2
    Tá mé ar meisce.
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    I purchased a shock from them about a year ago. Shipping was a little slow but other than that I got a good deal and was satisfied.
    To see what is right, and not to do it, is want of courage or of principle. -- Confucius
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    Come join me at the Swamp

  3. #3
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    Good deal and quick shipping

    I've ordered from them a couple of times in the last year. Pleased with prices and service. WIll order from them again.

  4. #4
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    Follow up

    Just a follow-up. I ordered a seatpost from them that was selling at a very good price. The shipping was not the fastest (8 calendars days for standard shipping to DC area) but everything else went smoothly - I would order from them again.

  5. #5
    29 some of the time...
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    Yep, typical overstock type of behavior and time frame. I have no issue with them, just don't use them in a rush.
    Quote Originally Posted by saturnine
    that's the stupidest idea this side of pinkbike.

  6. #6
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    I just ordered a handlebar from them. The shipping was slightly slower than other stores but the price was good, so no complain.

  7. #7
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    My friend just placed an order with them almost 2 weeks ago and is just now getting his parts. I ordered parts from Jenson a day after him and got my stuff in 2 days. Jenson shipped my order the same day. Outside Outfitters took 3 days to complete the order, then another 2 days to actually ship it and send him a tracking #.

    To me, that's unacceptable.
    Santa Cruz Bronson - Niner EMD9 Rigid

  8. #8
    jct
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    ordered up a brooks saddle and some midge bars for my commuter. shipping was slow. but otherwise a fine transaction.

  9. #9
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    Similar experience. Slow to ship, good prices on some stuff.

    The did get my order mixed up with someone elses, sent me another shipping label via email to re-send to the right customer...the only issue I had was that I had to take it down to UPS for them which was a little frustrating. I still haven't got my order though.

  10. #10
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    Very slow shipping, bad customer service.
    When I followed up on my order and requested expedited fulfillment, they said it's 3 days to fill an order, and that's set in stone. I said it was merely a request and if they can't do it, then that's too bad.
    They hung up on me.

  11. #11
    Its got what plants crave
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    Aren't they a subsidiary of Beyond Bikes?
    Ocala Mountain Bike Association - www.omba.org

  12. #12
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    The shipping can be slow i agree . It takes about 5 days before anything even leaves the shop BUT they have nearly the best shipping price of any of the US shops to Australia , I have had a 29er frame, bars, stem and seatpost shipped for $90.
    As far as the customer service goes, the guys there have been the most helpful of any shop i have ordered from anywhere . I have placed about 4 orders from them in total now and will continue to use them if i cant get what i want from CR and Wiggle in the UK as the shipping there is free
    Ti O'Beast
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  13. #13
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    I ordered from them a few times. Grest prices, and I got something that didn't fit once, and they had an absolutely no hassle return policy. Totally painless. I'll order from them again.

  14. #14
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    Outside Outfitters does state handling times are 2-3 days... but is this accurate?

    I am wondering if I should cancel my order to Canada, the shipping prices were excellent, almost so low I thought it was a mistake, but now I am paying for it, it has been 5 days (3 business days) since my order and nothing has shipped and status has not changed. I have had to wait a week before for Jenson to get stuff from their warehouse, but they clearly state this on the product's page and Jenson's actual shipping is overnight most of the time.

  15. #15
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    Quote Originally Posted by killjoyken
    My friend just placed an order with them almost 2 weeks ago and is just now getting his parts. I ordered parts from Jenson a day after him and got my stuff in 2 days. Jenson shipped my order the same day. Outside Outfitters took 3 days to complete the order, then another 2 days to actually ship it and send him a tracking #.

    To me, that's unacceptable.
    Auch, 3 days to complete an order plus 2 to ship the item? That's a full week! I guess I'll just use them as a last resource option then.

  16. #16
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    I bought my Flow hoops from them, the prices are good and the phone service is even nicer.
    Mr. Krabs: Is it true, Squidward? Is it hilarious?
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  17. #17
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    I've ordered a bunch of stuff from them with no problems. Their online stock info is accurate as far as I can tell. They have good prices but if you can't wait 3 extra days order somewhere else. I personally think it's worth it.

  18. #18
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    Yea, just I guess I should have read before ordering, I needed a centerlock adapter for my bike and the shipping was super cheap...but now I am stuck with one brake until I get this order. I phoned every bike store near me and noone has one so I thought I would order online, the tire shipping charges are cheap too so I got some of those as well. Gonna be a month before I get the damn things, to me this is slow given the amount of competition out there... there's always a catch it seems. :/

  19. #19
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    Quote Originally Posted by Alana
    I am wondering if I should cancel my order to Canada
    Quote Originally Posted by Alana
    It has been 5 days (3 business days) since my order and nothing has shipped and status has not changed.
    Quote Originally Posted by Alana
    Gonna be a month before I get the damn things, to me this is slow given the amount of competition out there... there's always a catch it seems. :/

    If you look at the shipping page its says "weekdays for shipping"

    http://www.outsideoutfitters.com/t-shipping.aspx

    Canada to me looks like 4-7 WEEKDAYS depending where you are.

    Seems the only problem was you not reading their shipping times/policy.
    Ti O'Beast
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  20. #20
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    I've ordered from them subsequently to my initial post and the story is always the same.

    1. Good prices, cheap standard shipping.
    2. Really SLOW delivery from order to arrival. They always seem to use the 2-3 days "processing" noted on their website. My stuff seems to ship 3-4 business days after my order is placed.

    I've never had to contact them about an issue so I have no idea of their service level in that area.

    As noted by many in this thread, I use them but not if I need something in the next week or less. I imagine to Canada they are even slower.

  21. #21
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    Quote Originally Posted by ctbarron
    I've ordered from them subsequently to my initial post and the story is always the same.

    1. Good prices, cheap standard shipping.
    2. Really SLOW delivery from order to arrival. They always seem to use the 2-3 days "processing" noted on their website. My stuff seems to ship 3-4 business days after my order is placed.

    I've never had to contact them about an issue so I have no idea of their service level in that area.

    As noted by many in this thread, I use them but not if I need something in the next week or less. I imagine to Canada they are even slower.
    Im from oz and order stuff with them on their cheap shipping and awesome customer service , if you send an email to them (usually Jeff) you get a personal reply , not a computer copy and paste, they are really helpful and will order stuff in for you .

    YES it takes about 14-18 days from placed order to delivery from OO's, Jenson/Wiggle/Speedgoad/Chainreaction are about 8-10 days.

    Understand their shipping policies and methods then theres no problems.
    Ti O'Beast
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  22. #22
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    damn these guys are the WORST SHIPPING EVER!!!! get price match from other places, so you can still enjoi there prices...i mean come on it takes you 3 days to do the same thing other stores do in less then a day...I WILL NOT BE ORDERING FROM THIS HORRIBLE PLACE

  23. #23
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    Actually, my experience is different. Yes, they don't ship immediately, but, the price was good and it shipped within the 3 days they claim. I received my order yesterday without issue. Buy from them on price when you are NOT in a rush...but they delivered.

  24. #24
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    like everyone else has said, prices are great, but shipping time is very slow. Im in VA and from the time of my order to the day its on my doorstep is about a week and a half.

    great place to buy stuff you dont need now now now now now.

    if you do need it now, just cut the crybaby drama and get it someplace else
    The mountains are calling and I must go

  25. #25
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    You get what you pay for.

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