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  1. #101
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    Update:
    Nov 7 order, nov 28 got thru on phone and they said i'd have tracking number nov 30 and deliver dec3. Absolutely nothing.
    between dec 2 and today dec 8 ive emailed to cancel and called once per businesss day during THEIR nonstandard business hours (5 times), left two messages.
    All of it flat out ignored, and of course still no tracking #.

    Just filed a credit card dispute.

  2. #102
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    Wow and literally 10 seconds after posting that they replied to my email and said the order has been cancelled for full refund...lets see if or when that does or doesnt happen

  3. #103
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    LOL - I called my cc to file a dispute. Miraculously they got someone from Outside Outfitters on the line! Everyone call off the search party, they aren't all held up in a robbery! So with my cc agent sitting as a baby sitter, they said they'd send an email to confirm cancellation of my order and cancel. Lets see how long this takes.

  4. #104
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    There are a lot of reasons to shop online....price, selection, convenience, and quick shipping methods. There are so many online retailers that do a great job with all of these. The better ones will open storefronts on Ebay and Amazon because they will stick to the estimated delivery times that they are required to do to make it a convenient shopping experience. If they don't follow the shipping guidelines, description, etc , they get penalized for everyone to see via online reviews, star ratings and "experienced seller" ratings. When it comes to an online purchase I will pay more for the same product if the shipping times are quicker. For example; there are many Chinese, Taiwan, and overseas sellers that have lower prices on the exact same bicycle merchandise. I do not order from them because of the extended shipping times it takes to get product from there. It takes a long time for product to make its way by shipping container. I simply choose not to buy because a few dollars saved is not worth the extended shipping time.

    The problem with Outside Outfitters is their very misleading shipping times. The product I ordered was listed as available, and would processed in 2-3 days. That would mean a little over week before I saw it. What they are not telling you is that nothing is in stock, it's available at some sort of distribution facility....for all I know it's the same Chinese distributor I avoided buying from in the first place.

    I can't imagine how they are going to stay in business operating this way. Maybe there are thousands of happy customers that have received their merchandise in a timely matter.......chances are they are not in the bicycling community though....maybe they are able to get ski clothing and hiking stuff shipped quicker?

  5. #105
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    Seriously. Can we just get this thread stickied and agree once and for all that the MTBR community deserves to be warned against using what appears to be the most incompetent (if not outright crooks) internet business of all time!
    Knolly Chilcotin
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  6. #106
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    I found a great price on the internet googling for some parts. So back on the 25th of October 2016 I placed an order with Outside Outfitters. After getting no email updates or change in status of my order on their website, I email them on the 5th of November. I got a reply on the 8th of November.

    " Your items are being shipped to us from the distributor warehouse. This has required additional lead time, and we appreciate your patience during this longer than normal fulfillment process. Your order is scheduled for delivery to you in 7-10 business days. "

    10 business days go by and still no updates or change in status of my order so I email them again on the 28th of November asking what is going on? On the 1st of December I got this reply.

    "We are continuing to experience delays in receiving our shipment of the Wolf Tooth and Race Face items from the warehouse. We are working to resolve this, and expect to provide you with a definitive delivery notification in the next few days. Again, we apologize for the inconvenience of this extended lead time, and have upgraded your delivery to Priority Service.

    Ken"


    So I hear nothing from them and think I'm getting scamed. I see this topic about them here on the forums and started looking up how to dispute the charges. I printed out my email correspondence with them and printed screenshots of my account status on their website then made plans to go to my bank on Sat the 31st of December.
    I come home from work today on the 29th of December and a package is waiting for me. I was shocked to see it was from Outside Outfitters.


    Sooooo, if you can wait over 2 months with piss poor communication you might save a little money by using Outside Outfitters.

    I'm not going to ever buy anything again from them but I will use them for price-matching as was suggested earlier in this topic.

  7. #107
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    Wow two month shipping.....awesome.

  8. #108
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    If I log into their website today it still says this:

    Order Status
    10/25/2016 5:54:39 PM
    Order received and is in processing. Upon completion your shipment tracking link will be sent via automated email to your log-in email address. Tracking information is not provided on this website. For additional information click here.



    My order status never updated or changed on their website. I never got a tracking link emailed to me.

  9. #109
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    Anyone has had any transaction problem?
    I've freshly tried to make an order until 3 times, the 3 times the transaction was denied because that:

    The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.

    My surprise was when I received an*SMS from my bank telling me that I have made a transaction with Outside Outfitters. And not just that, I have entered on my bank account and the 3 times I tried to make the order were charged to my VISA.

    I have sent an e-mail to them and waiting for news. My Outside Outfitters account tells me I haven't make any purchase.

    Anyone with similar problem? I'm from Spain.

    Thanks,
    Jorge



    Enviado desde mi ONEPLUS A3003 mediante Tapatalk
    Enjoy your rides

  10. #110
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    Quote Originally Posted by ZePequeno View Post
    Anyone has had any transaction problem?
    I've freshly tried to make an order until 3 times, the 3 times the transaction was denied because that:

    The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.

    My surprise was when I received an*SMS from my bank telling me that I have made a transaction with Outside Outfitters. And not just that, I have entered on my bank account and the 3 times I tried to make the order were charged to my VISA.

    I have sent an e-mail to them and waiting for news. My Outside Outfitters account tells me I haven't make any purchase.

    Anyone with similar problem? I'm from Spain.

    Thanks,
    Jorge



    Enviado desde mi ONEPLUS A3003 mediante Tapatalk
    Have you read thru this post? Why would you order from these clowns? Horrible place to do business with!

  11. #111
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    Just got burned by Outside Outfitters....Stole $115.00 from me. Serious...I can't explain it any other way........Low Class Thieves. There is not doubt it is intentional....kinda like a Ponzi scheme......well they goofed......I have a special set of skills.......

  12. #112
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    I can't believe anyone is still using Outside Outfitters. Feeling horrible for all the folks who've been burned.

    Still wondering why this isn't stickied. It should be available as a PSA to the cycling world.
    Knolly Chilcotin
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  13. #113
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    I ordered a Rockshox Revelation RCT3 26" w/straight steerer and a 26" Stans Flow MK3 rim on a Fri. I was contacted by Dan the next Mon. to verify all of the information. He said it would take a few days but that I would be sent a tracking #. I waited a week and sent an email asking for status. I received a reply stating that I would be receiving an inbound tracking # in a couple of days to be followed by an outbound tracking#. Gave it a another 3 or 4 days then tried calling. No answer but they replied by email with an inbound tracking #. 2 days later Fed Ex delivered my parts.

    At the end of the day it took about 3 weeks to get my order. I really can't complain considering that absolutely nobody had a 26" straight steerer Revelation. The Revelation was $621.00 shipped and the Flow Rim was about $70.00 shipped.

    It would have been better if they would have answered the phone just to have a warm fuzzy feeling about things but the emails were prompt and cordial.

    For me, this was an acceptable transaction.

  14. #114
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    Figures I saw this thread well after the fact. Ordered an "in stock" item a few months ago. Waited a week or two, cancelled the order, then got charged for it a couple weeks later. Got a fraudulent charge on my card around the same time, and had to cancel the card(sheer coincidence, I'm sure). I didn't know they could refund a cancelled card, and was told they'd Paypal me.
    They apparently never had, and never shipped, the stem I ordered, and never sent me a refund. My bank reversed the charge after going through whatever their fraud process is(which took over a month), but I don't know if they actually do anything about pursuing merchants.

    I'm now wary of other sites that show up on Google searches listing the same products with the exact same discounted prices. Seems likely that's more than coincidence, too.

  15. #115
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    +1 on Outside Outfitters being a scam / completely incompetent. It doesn't matter what they actually are, they will take your money, say they will refund it when they don't deliver and then not. Don't buy from these guys unless you like throwing money away.

  16. #116
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    it's crazy that they have gone to the crapper. i used to order from them 4/5 yrs ago quite often for items in camping, mtb, and clothing. never once did i have a prob, but bike parts express that's another story.

  17. #117
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    I got another email from them a few weeks after the above situation was resolved by my bank. Form email that you automatically get when they charge your card. Apparently they tried to charge me again, but I guess that was a deadend for them, since the card had been canceled...

  18. #118
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    I'm going on 26 days since I ordered my frame. Been lied to about it being shipped out 3 times. Multiple guaranteed delivery dates and nothing. One guy on the phone said I saved $20 on the price so I shouldn't be impatient. One employee said "we don't have a good business model" I could have just ordered the frame from the manufacturer and had it already. Today I finally got a tracking number that doesn't even work yet. I have cancelled a bikepacking trip 3 times and now im gonna have to cancel again this weekend. Their own employees admit that the owner just doesn't care. I strongly urge people not to throw away your hard earned money. Order from competitive cyclist, Amazon, jenson, chain reaction or your LBS and save yourself the stress.

    Sent from my SM-G955U using Tapatalk

  19. #119
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    Same issue here so I file a complaint with the State AG, hopefully they'll look into it.

  20. #120
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    Ozark Outhouses is more like it. Outside Outfitters aka Max Industries is not legit. Do not waste your time and money! They are a scam.

  21. #121
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    Got a refund about 10 days after I filed with their State AG and they are looking into them.

  22. #122
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    Just got hosed by these guys... Same experience as others. I had to call email and Bug them repeatedly to get my order shipped. They didn't have one of my parts in stock. I still don't have my other parts and I hope the tracking number they gave me is legit as it goes from a warehouse to a distribution center then to your home. This is the worst bike part purchasing experience I've had in 15 years! They're not apologetic and don't seem to care about customer service. Never again and would not recommend to anyone.

  23. #123
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    Ive been waiting to receive my order for about a month so far, since the rims are backordered. That's fine by me, since I'm still riding the bike with skinnier (sub optimal width) rims. Last week I asked them to partially ship the order so I could get the larger chainring on my bike, but a week after they said they would, I still dont have any shipping notification.

    I knew I was in for a long wait time going into this, so I'm not all that upset. I'm fortunate in that both my bikes are rideable as they are, so I can wait for the parts to eventually arrive. But if my bike was down, and I needed the part, I'd certainly pony up and order elsewhere. All the same, if my items do eventually show up at the price I paid, I'll still be happy overall.

  24. #124
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    Had a bad experience with them too. Took weeks to ship my parts. When they finally arrived they were wrong. I sent them back for return and got no response. Took several calls and emails to finally get them to refund my money weeks later. These guys suck.

  25. #125
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    Ordered a wheelset from them on September 20th. Didn't get it two months later after four false shipping dates, one call etc. (lucky I didn't need them right away). Canceled the order almost 20 days ago and reported them to my cc two weeks ago. Got a temporary credit till "dispute is resolved". Let them deal with Citibank from now on. Avoid that company like a plague! Meanwhile, I ordered the same wheelset (and cheaper with a running discount) from universalcycles.com and got it the same week!

  26. #126
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    Indeed they are SLOOOOW to process and ship orders. Next time just going to have Tree Fort Bikes - Online Bicycle Parts and Accessories, Bicycle Tools and Maintenance price match and order through them.

  27. #127
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    Update on Outside Outfitters... I finally got my order (about 3.5 weeks late) however they are now 5 weeks late with my refund for the item they didn't have in stock. Myself and my wife have been alternating calling and emailing them to no avail. They keep saying "we will open a request for accounting" it's the 3rd time they told me that. I reported them to the FTC and the BBB. Its hard to believe they can run their business as poorly as they do. They are doing a huge disservice to trustworthy people who shop with them. STEER CLEAR OF THIS COMPANY.

  28. #128
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    Funny, just got an email from them. Does this make sense?? Ridiculous.

    "This is in response to your message at our call center about the refund for the item that was out of stock and could not be shipped.

    We operate with charging cards and allocating stock to the order to therefore ship out the product. We've had delays due to changes and updates to software associated with processing the card/order in terms of account updates and changes used for the new software - with the actual company that does this.

    You WILL get your refund back if you file a dispute with your card company. This will not be disputed by us with you. This will be disputed between us and our processing company as they have caused extra time for unforeseen reasons.

    I greatly apologize for the delays with this and want to assure you that you will receive the refund through the dispute.

    Customer Service"
    Last edited by 2fst4u; 2 Weeks Ago at 02:46 PM. Reason: Wrong wording

  29. #129
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    They're lying. I asked for refund three weeks ago and reminded them two weeks ago. Here is their reply then:
    -- Refund - Update
    Hello,
    I apologize for this further delay(s) with your credit/refund. Overall, I'm sorry this is taking so long. I've made urgent notes and updates to the entered refund - updated the status of your refund to an urgent, "process immediately" status in our system. Our accounting and bookkeeping department have not yet processed your refund but will do so ASAP. I will continue to notify and push to get this completed immediately.
    Thank you,
    Outside Outfitters - Customer Service
    /Filed a dispute with Citibank immediately and was issued a temporary credit but still no permanent one. None of my problems anymore. Citibank will skin them alive for their money....

  30. #130
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    Still wondering why we can't get this thread stickied. Especially for the holidays.
    Knolly Chilcotin
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  31. #131
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    Yep, agreed. Outside outfitters and their business practices are borderline criminal.

  32. #132
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    Agreed, they have canned generic answers for customers and keep you going in circles. I just stopped at my Huntington branch and they are disputing the refund for me. The nice Huntington banker said that they will likely reimburse me within a few days and work on collecting the money from Outside Outfitters. Very big discrepancy between a horrible company that steals people's money like Outside Outfitters and an awesome, top notch company like Competitive Cyclist who had my order to my home in two days (free two day) and called me 1 hour after my order just to follow-up and see if I had any questions.

  33. #133
    my body breaks the falls
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    Quote Originally Posted by silive View Post
    They're lying. I asked for refund three weeks ago and reminded them two weeks ago. Here is their reply then:
    -- Refund - Update
    Hello,
    I apologize for this further delay(s) with your credit/refund. Overall, I'm sorry this is taking so long. I've made urgent notes and updates to the entered refund - updated the status of your refund to an urgent, "process immediately" status in our system. Our accounting and bookkeeping department have not yet processed your refund but will do so ASAP. I will continue to notify and push to get this completed immediately.
    Thank you,
    Outside Outfitters - Customer Service
    /Filed a dispute with Citibank immediately and was issued a temporary credit but still no permanent one. None of my problems anymore. Citibank will skin them alive for their money....
    At least they're updating the excuses. Two weeks after cancelation and asking for refund (I had many successful transactions with them a few years back, so didn't look here for updates), received the following excuse:

    We apologize for the delay with your credit/refund. We've had delays recently due to changes and updates to software associated with a change in the credit card processing company we utilize. We've made urgent notes to the entered refund - updated the status of your refund to an urgent, "process immediately" status in our system. Our accounting and bookkeeping department have not yet processed your refund but will do so very soon We will continue to notify and push to get this completed as soon as possible.

    Thank you,
    Outside Outfitters - Customer Service


    I'll give 'em a week before turning it over to Chase. Luckily I can afford to loan them a few hundred bucks - not everyone can.
    $500 million for more irresponsible EBRPD land management? No thanks.
    www.noonmeasureww.org

  34. #134
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    It's been two weeks since Citicard contacted them and still no refund so I wouldn't wait a week if I were you...

  35. #135
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    I still cant believe this place is in business! How can they stay running with all the negative feedback and cancelled orders?

  36. #136
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    Just filed a consumer complaint with the MO attorney general office this morning. Pretty much the same issues and email responses everyone else here has had. Now its on the Missouri AE office to do something about it, Iíve already kissed my $60 refund I was supposed to get 3 months ago goodbye...

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