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  1. #1
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    Manitoubikeshop.com--Legit? No info about them that I can find?

    Hey, has anyone used this online shop? I tried to place an order and when I got to the check out portion of the page where I would enter my credit card, I noticed that the page was not secure (did not have HTTPS). I didn't want to take a chance of inputting my cc info into that kind of unsecure page.
    I tried to call them but the number keeps going to voice mail and says, this mailbox can't accept any more messages.


    Are they legitimate?

  2. #2
    West Chester, PA
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    If you can't get somebody on the phone I suggest you use a known reliable place. I like universal cycles, jenson and competitive cyclist.

  3. #3
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    Someone else posted asking the same thing a couple days ago if you look down the list just a bit. Looking at their facebook page I'd say stay away. Looks like several people are having problems with getting their merch. I put a link on the other thread.

  4. #4
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    Here is from the FAQ page on the website:

    Frequently Asked Questions
    Q: How can I view the status of my order?
    A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

    Q: What are your shipping costs?
    A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.

    Q: What are your shipping times?
    A: You can expect your shipment to arrive approx. 10 days after the order is placed

    Q: Does Manitou Bikes accept returns?
    A: If for any reason our website has misrepresented an item, if we have shipped the wrong item or if the item you received is damaged Manitou Bikes will make every effort to correct the issue to your liking. All orders fullfilled properly by Manitou Bikes will be considered final at the time of checkout and returns are not encouraged. PLEASE call prior to ordering with any product questions. This policy allows us to keep our prices low and customers happy.


    That would be enough to make me go elsewhere.

    There are other retailers that will price match and ship faster.....that have secure websites....and accept returns.
    I crashed hard enough on my Tallboy to break my leg,
    The carbon is way more durable than most people.

  5. #5
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    I saw this one too as they have good prices. I would think they're in big trouble for using Manitou's copyrighted name. I doubt they're associated with Manitou. It might even be a good idea to call Manitou and let them know their name is being used
    We Ride In God's Country!

  6. #6
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    Quote Originally Posted by myitch View Post
    I saw this one too as they have good prices. I would think they're in big trouble for using Manitou's copyrighted name. I doubt they're associated with Manitou. It might even be a good idea to call Manitou and let them know their name is being used
    There's more to the name Manitou than the one that makes suspension, like cities for instance.

  7. #7
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    True, just like a Yeti is an animal. But it's still a copyright infrigement if the name is used to market items in a similar industry. In this case, Manitou is a copyrighted name and this website is selling bike parts under the Manitou name. Clear infringement.

    Is this the website you're referring to?
    Manitou Bikes

    Interesting as it says they're copyrighted as of 2011. I wonder if they are associated?
    We Ride In God's Country!

  8. #8
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    My experience thus far

    I placed a small order with them two days ago and yesterday received from them this suspicious sounding email, which I am posting in its entirety, with just an editing out of the promo code (in the off chance that they are legit) and their domain names (because this is my first post and am not allowed to submit links.)

    We have had a very challenging 2 weeks.**Our IT systems all but stopped working!

    To all who have placed orders during this time, we thank you.**To all who have experienced any tracking or communication issues, We extend our sincere apologies and hope you will continue using ManitouBikes for all your bicycle needs.


    Here is a coupon code for 10% off your next purchase.**This is a small token of our appreciation to you as a customer

    PROMO CODE:" *********** "


    Thank you for your understanding

    Manitou Bikes
    _____________________________________________

    For those of you wanting more details........


    First you must know, we are true cyclists to the core.**We ride in the freezing winters and the blazing summers.**We ride in congested traffic in the morning and secluded trails in the evening. We also take care of all the bike shop "stuff", phone calls, emails, repairs, retail customers, marketing etc.**We are not IT specialists.**For these tasks we have to hire the computer experts.**This is the gist of what happened.

    Our technical issues started with our main domain (manitoubikes) not directing properly which lead us to using our backup domain, ManitouBikeShop. This caused confusion for many of our long time customers. Within 24 hours the PayPal synchronization failed & our order tracking system stopped updating.**Not to be out done the live inventory feeds, stopped "feeding". It was truly "The Perfect Storm".**

    All of these are minor in comparison to the frustration many of our customers experienced.**As you can imagine our phones rang off the hook and our small phone system quickly overloaded and we started taking calls on our cell phones. We still have many customers to get back with as there are hundreds of voicemails and emails. We are a small staff that has worked late into each night in an effort to fix this.**We are not completely out of the woods for about 48 more hours. At that time all inquires will have been handled, all systems should be back to fully functioning and we will be running seamless again.**


    StatusUpdate:

    PayPal: 100%

    Tracking # and shipping updates: 90% accurate - 100% completion expected within 48 hours.

    Inventory updates: 80% accurate - 100% accuracy expected within 48 hours

    Response times: same day response times are expected to resume within the next 48 hours

    Sleep?: Not yet

    Please let us know if you have additional questions.


    Thank you for sticking with us during this weird turn of events!! It has been challenging for all of us.**We hope you will accept our gift of 10% off your next order. Please use promo code " ******* " during your next check out.

    Thank you,

    Team Manitou Bikes


    Will post back if I ever receive the merchandise. In the meantime, am going to have a little chat with the good people who issued my credit card.

    -andychrist

  9. #9
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    I filed a dispute with my credit card issuer after a payment was sent to manitou bike shop.
    After numerous unsucessful attempts to contact the store I'm pretty unsatisfied. Smells like scam...

  10. #10
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    Was it the same website as the one I posted? If so, they're now closed
    We Ride In God's Country!

  11. #11
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    Quote Originally Posted by 92gli View Post
    If you can't get somebody on the phone I suggest you use a known reliable place. I like universal cycles, jenson and competitive cyclist.
    I agree I would go with Jenson, pbk or performance

  12. #12
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    Manitoubikeshop is located in Manitou Springs, Colorado. They seem to be a legit LBS that also sells stuff online.

    Want to contact them?

    Manitou Bikes

    514 El Paso Blvd
    Manitou Springs, CO 80829
    877 646-5798
    Home Page


    ---------------------------------------------------------------------------------------------------
    Here's info about manitoubikeshop.com:

    Registrant:
    Tim Chase
    514 Elpaso Blvd
    Manitou Springs, CO 80904
    US

    Domain name: MANITOUBIKESHOP.COM

    Administrative Contact:
    Chase, Tim
    514 Elpaso Blvd
    Manitou Springs, CO 80904
    US
    +1.7196465798
    Technical Contact:
    Admin, Domain
    2632 Marine Way
    Mountain View, CA 94043
    US
    +1.8004283170

  13. #13
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    Quote Originally Posted by mtnbikej View Post

    Q: What are your shipping times?
    A: You can expect your shipment to arrive approx. 10 days after the order is placed
    .
    I placed an order last week for some new tires. I specifically chose them over treefort since they were using USPS shipping, I paid for priority mail shipping wanting to NEVER deal with brown ever ever again.

    Then after i placed my order ... Crickets ... worried i dug up the above entry from the FAQ, died a little and decided to wait.

    2 days ago i got the 10% off "perfect storm" email. Waited, and Today my tracking info is in their system.

    How did they ship??? Fedex... Well at least its not brown.

    i ordered on 8/18 and estimated arrival date is ... 8/30 ... sucky.

    I sent a follow up email hoping they will at least refund the difference in shipping costs.

    I cant imagine how crazy it would be to have all these orders and have your system crash but something tells me from the fever of this thread that it will be a painful lesson. Right there next to dealing with bikeisland for me

    oh and ... my first post .. not normally this cranky! (off a bike)

  14. #14
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    D'oh!, I also chose Priority Mail, that was the reason I ordered from them, too. Just hope my front Kenda Kwest holds up until either Manitou actually gets the new one here or I find one locally, because all three of my other tires just wore out (I'm towing a Burley Nomad) and last year the four of them all did expire within one week.

    Anyway I'm pretty sure Manitou Bikes is still online, in some incarnation or other.

    Thanks for all the info, guys.

  15. #15
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    Well after ten days the order has supposedly shipped, via FedEx, one week estimate for delivery, even though I payed for priority mail, same as komby.

    Now let's see if they even sent me the tire I ordered and not some cheap substitute.

    In any case I will never buy from those effing jokers again.

  16. #16
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    I took a chance & placed a pretty substantial order with them last week but never received a confirmation email for the order. But having come across this thread I was willing to give them the benefit of the doubt so waited some time & still no confirmation email. Finally, checked their website & found out that, indeed, my order had been recorded. For the pricing I wasn't about to jump to any conclusions so continued to wait for some sort of email confirmation. Never did receive an email confirming the order though but on 9/2/11 received, not one, but two email confirmations that my order had shipped. The first didn't include sender info so I had no clue who sent it but the 2nd included the sender info; Manitou Bikes. Success!

    The order was originally placed on 8/26/11 & I should receive it 9/9/11. I've been mailordering a looooong time & can still remember when a two week around time was considered excellent. Besides, there was nothing in the order that I was in a rush for so it doesn't matter to me as the price savings are more than worth it! Heck, the savings on one item alone paid for shipping! And, FWIW, my CC wasn't charged until my order was shipped.

  17. #17
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    That's good to hear, because they charged my credit card immediately though they didn't ship for another ten days.

  18. #18
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    Quote Originally Posted by jtmartino View Post

    Manitou Bikes

    514 El Paso Blvd
    Manitou Springs, CO 80829
    877 646-5798
    Home Page

    And if you look at Google Street View for that address, it looks deserted.

    514 El Paso Blvd Manitou Springs, CO 80829 - Google Maps

    So unless this photo is really old, and this shop is really new... this is somewhat suspicious.

  19. #19
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    Your first hint should have been all that was required. Unencrypted (http vs https) shopping sessions = big red flag and almost always some type of scam. In fact unencrypted transactions is a violation of the requirements to do credit card transactions by the Payment Card Industry (PCI).

  20. #20
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    Quote Originally Posted by Sometimes View Post
    The order was originally placed on 8/26/11 & I should receive it 9/9/11.
    Funny but my order is also supposed to arrive on the 9th (today) and I see from Fed Ex that it is now out for delivery. Hope it is really what I ordered.

  21. #21
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    Well I'll be danged. Got home this evening and the package was inside the door. Much to my surprise, Manitou actually fulfilled my order with the correct merchandise in excellent condition. Now I have to take back every bad thing I said about those effing jokers.

  22. #22
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    Quote Originally Posted by myitch View Post
    True, just like a Yeti is an animal. But it's still a copyright infrigement if the name is used to market items in a similar industry. In this case, Manitou is a copyrighted name and this website is selling bike parts under the Manitou name. Clear infringement.

    Is this the website you're referring to?
    Manitou Bikes

    Interesting as it says they're copyrighted as of 2011. I wonder if they are associated?
    You are confusing copyright and trademark.
    mtbtires.com
    The trouble with common sense is it is no longer common

  23. #23
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    I've been getting a similar run-around from Manitou Bike Shop. Placed an order on Tuesday, they got the authorization from my cc company that afternoon and sent a confirmation of the order (but not shipping/tracking no.). Left vms and emails with the customer service contacts listed on their website, but to no apparent avail. I figure if I still don't hear anything by next Tuesday, I'll have my cc co. stop payment and be getting in touch with the Manitou Springs better business bureau.

    Seriously, in this day and age, there's no legitimate excuse for running a web-based business the way they are.

  24. #24
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    I would avoid this shop.

    I drive past this shop quite often. They have a lot of used Frankenbikes. I haven't seen anything NEW there. I can't believe this shop has a website, much less sell quality parts. The best deal in the neighborhood is Ebikestop.com

  25. #25
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    After a raft of voice mails (thanks jtmartino for the contact info) and emails pointing out the impropriety of not responding to customer questions and threatening to sic my cc company and the better business bureau on them, I finally got a response from the store, saying that they'd ship my order this week. Bottom line, unless you're absolutely broke (their prices are really damn low) or time is not an issue, I'd go elsewhere, as they seem to have cribbed their customer service policy from some east german restauranteur's handbook.

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