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  1. #1
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    manitou bike shop

    anyone use them?

  2. #2
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    Hmmm.

    Am I missing it, or don't they have an email address? I did see the address and phone number though...
    "I can only assume chan slap is what happens when you get assaulted by Jackie Chan. I don't think anybody can prevent that."

  3. #3
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    I'm really curious as well, and can't find any reference to them anywhere. They've got some screaming, too-good-to-be-true prices listed; I'd rather not be the person to discover that they are, in fact, too good to be true.

  4. #4
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    I made the mistake of "Stepping in SH*T" with Manitou Bikes
    Home Page

    I placed an online order for a bike light, paid via PayPal.

    This was early last week, 9/7/2011

    I never got any follow-up email or order confirmation from them, like you usually do when you place and pay for an order.

    http://stores.manitoubikeshop.com/StoreFront.bok looks to be down for the count.

    I have filed a claim with PayPal and I am hopeful that I will get my $$$ at the end of September, I guess it is possible they are going to send me my light, but they do not respond to VoiceMail, email and or texting, so at the very least BEWARE.
    Nothing compares to the simple pleasure of a bike ride.

    John F. Kennedy

  5. #5
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    No good I drive past this place all the time.

    I drove past this place today. They sell Craigslist specials. This is not a real bike shop. Everything they sell looks worked over.

    Try eBikeStop.com - life is short - enjoy the ride they are just a few miles away and the service is great!

  6. #6
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    Manitou resolved

    Luckily I paid with PayPal and I was covered, they issued a warning to Manitou and they quickly refunded my money for the bike light that I was possibly never going to get.

    Again, my experience was poor.

    BEWARE!
    Nothing compares to the simple pleasure of a bike ride.

    John F. Kennedy

  7. #7
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    it's good i searched and saw this thread. i was about to order some knee/elbow pads from them since they have such good price.

  8. #8
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    This place sounds shady.
    I was able to get tree fort bikes to match their price on an rt3.
    Hope this helps.

  9. #9
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    Thanks I was about to order a couple rims. Looks like I'll spend another 10 bucks on a well rated amazon seller.

  10. #10
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    Whew... glad I didn't order from these guys!

  11. #11
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    repost

    Bottom line is if you want good prices, use this store. If you want it to show up quickly, use them for a price match.

    Manitoubikeshop.com is a decent store with great prices and the customer service is quality when they do get around to you.

    But it may take some to get through.

  12. #12
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    Wheelz, do you work for them? I've seen this in two seperate places now. Maybe quit playin on MTBR and get stuff shipped. That'd satisfy a lot of this.

  13. #13
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    ordered 2 night rider 600 cordless on the 1st of this month they havent showed yet and they dont reply to email i think its almost time to get ahold of paypal

  14. #14
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    paypal claim filed im patient but im not waiting around to get ripped off

  15. #15
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    FYI - Jenson's will not Price Match offers on their site. Here's the response I recently received:

    Decline Reason:
    Sorry, we cannot match prices with "Manitou Bikes". I would urge you to check the reviews on this "store" prior to shopping:
    1. Unencryped / insecure checkout process is a MAJOR red flag
    2. Rip-off shipping rates
    3. False stock status (check fine print for info on 10 day lead time)
    4. "All sales final" return policy
    5. Does not answer the telephone number they list.
    6. Google street view shows what appears to be an empty building at the address they list.

  16. #16
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    Quote Originally Posted by in the trees View Post
    FYI - Jenson's will not Price Match offers on their site. Here's the response I recently received:

    Decline Reason:
    Sorry, we cannot match prices with "Manitou Bikes". I would urge you to check the reviews on this "store" prior to shopping:
    1. Unencryped / insecure checkout process is a MAJOR red flag
    2. Rip-off shipping rates
    3. False stock status (check fine print for info on 10 day lead time)
    4. "All sales final" return policy
    5. Does not answer the telephone number they list.
    6. Google street view shows what appears to be an empty building at the address they list.
    Thats hilarious. Good for Jenson.

  17. #17
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    got my money back thanks to pay pal

  18. #18
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    Had to call my credit card company and dispute the charges

    I generally don't post my complaints and I hate flamers but I can't let this one go. Three weeks ago I placed an order for over $250 and haven't heard anything since. I tried sending an email and calling the phone number but still have received no response. I finally called my credit card company and had them reverse the charges. We'll see if Manitou disputes the charges. I will never purchase from this vendor again.

  19. #19
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    Quote Originally Posted by WheelzMcgee View Post
    Bottom line is if you want good prices, use this store. If you want it to show up quickly, use them for a price match.

    Manitoubikeshop.com is a decent store with great prices and the customer service is quality when they do get around to you.

    But it may take some to get through.
    beware of this person.. Registered this month and their only two posts include the above and this one from another Manitou bike shop thread.. where the EXACT same message was posted...

    Manitoubikeshop.com--Legit? No info about them that I can find?

  20. #20
    jrm
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    Dammit

    Ordered some TIME pedals from them on the 1st. Havent heard from um since.

  21. #21
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    I hope you paid via credit card etc, get a refund quick this joint is the pits.

    I am following this crapper on FB and they post special deals.

    BEWARE!
    Nothing compares to the simple pleasure of a bike ride.

    John F. Kennedy

  22. #22
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    I just bought a SRAM X9 10-speed rear derailleur from them and didn't have any problems. Ordered Sunday, it shipped Friday, and just arrived tonight. I think I'd gladly do the same for small items or ones I know that are easily available, but anything specialty I'd go through a more "reputable" source.

  23. #23
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    apparently others feel they are shady as well...can't get any vendors to price match them.

  24. #24
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    Manitou Bikes seems "legit" to me, but seems more like a super low overhead type of shop, where they simply offer near wholesale cost, have items shipped to them from wholesale dealers like QBP, and then ship them out to customers, hence the wait. Reputable retailers with bike shop store fronts like Jenson simply can't compete, since they have more overhead. Manitou bikes could probably be a 1-man gig, maybe with volunteers to help with creating the website. Doesn't take much manpower to run a small scale online retail business.

    Right now, this guy isn't able to sell anything. His paypal account is under fire, with claims open from previous customers. This effectively locks him out from making any further sales and accepting payments through PayPal. So if you win anything off him from eBay, you're probably going to get unable to pay errors.

    The guy's name is Tim Chase. He runs an organization called The Good Wheel and now Manitou Bikes and seems like he's an honest bicycle promoter, trying to encourage the growth of the passion of biking. This is conjecture, but it seems like he felt like aftermarket components were overpriced and went the route of online sales in this manner to offer a service other cyclists would probably like.

    1/23/11 Colorado Springs, Co- Tim Chase of Manitou Bikes has created a wonderful bike program with other bike stores in the Old Colorado City area. Soon, youíll see community bikes strategically located in the Westside and in Manitou for you to ride free of charge, as a way to promote healthy active living, reduce our carbon footprint and connect with each other through cycling. If youíre interested in support this effort by donating a bike, funds or your time, please contact Tim at
    Allen Beauchamp: Great job to Tim @Manitou Bikes and The Good Wheel! He's created a few good programs via his shop, you should stop on by next time you are in Manitou to get more details.
    Source: Westside Community Bikes Are Coming! | Facebook

    IMO, if you don't care for support or warranty and just want part at a good price without the hassle of eBay, classifieds, or whatever, I'd say take advantage. Else, find a shop you would like to support, pref one that supports a community that your can take advantage of such as a LBS that runs local events and group rides, or online retailer that gives back to the cycling community.

    The things he lists on his Facebook, ebay, and whatever seem to be items he actually has, probably donated to him. He doesn't seem to be a professional reseller, like TheProsCloset or ProTestedGear that buys "craigslist specials" and resells it on eBay.

  25. #25
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    I like to save money as much as any other guy,but my instincts smelled a rat and now that I've seen this thread thank the Mtn gods that I ruled caution over I better jump on this deal! rules of buying on line,contact,contact,contact before you lay down cash!

  26. #26
    jrm
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    Well i guess

    Tim will gain the experience of driving a business into the ground. Thats pretty valuable.

  27. #27
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    DO NOT ORDER ANYTHING FROM MANITOU BIKE SHOP.

    Placed an order a few weeks ago. My account was immediately debited.
    ALL emails to manitou have been ignored and not responded to.
    Aside from that automatic email telling my my payment was accepted, I've received NOTHING from manitou.

    5 days AFTER the goods were supposed to have arrived at my home, while digging through my credit card account transactions online, I found they REVERSED
    the charges! This was a week ago! Still NO EMAIL from them that they did this! I was still sitting here expecting the items I ordered to show up any day, and here they had silently reversed the charges...

    DO NOT ORDER ANYTHING FROM MANITOU BIKE SHOP.

    What a bunch of idiots!

    I only wish that I knew about these threads before I ordered...
    Last edited by dhfox; 11-15-2011 at 09:42 AM.

  28. #28
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    What they said.

    I don't know how I managed to order from them with such scathing reviews out there, but I did. What an idiot I was. DO NOT ORDER FORM THIS "BIKE STORE". It is, at best, a scam.

    I ordered equipment a month ago and just went to my credit card to file dispute. They never returned a single email (first asking for status, then asking to cancel) and the phone number is worthless voicemail. I'm glad I used a one-time credit card number (and paid with credit card in the first place).

    It's unfortunate that Google Shopping does not (or at least did not) pull in relevant reviews of this place to indicate that it was a scam.

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