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Thread: Jesus, Jenson!

  1. #1
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    Jesus, Jenson!

    What in the world is going on at Jenson??? Never had a problem with them before, but this latest experience is a bit baffling. I ordered an Easton handlebar that was described as being 660mm in length. However, the one I received was 685mm. I figured, no big deal, I'm sure Jenson will get me the correct one in no time and pay to ship the wrong one back.

    I emailed customer service explaining the situation, and instead of any kind of apology or assurance that they would resolve the problem right away, I get a response asking me to measure my shoulders, and then SHE would tell ME what size I need. Are you kidding??? I respond that I know what size I need, and that was the size I ordered. She then responds with, "I need the bottom bracket here before I can send a new one." WTF????!!!!!! Crazy.

  2. #2
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    so you can't just cut 12.5mm off each end?...really?

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    I mean no disrespect, but does it really matter? He was shipped an incorrect item and shouldn't have to do extra work to fix someone else's mistake.

    Besides, it's not good to cut off the ends of bottom brackets.

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    Great response, 72. I'll run out and buy a saw and hack away at my brand new carbon bars. That way, when I buy a new frame from Jenson and get a large instead of a medium, I'll be all ready to take a couple inches off the tubes and just weld it back together. What was I thinking?

  5. #5
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    Quote Originally Posted by cowpaste
    I mean no disrespect, but does it really matter? He was shipped an incorrect item and shouldn't have to do extra work to fix someone else's mistake.

    Besides, it's not good to cut off the ends of bottom brackets.
    Quote Originally Posted by yeti575fanboy
    I ordered an Easton handlebar that was described as being 660mm in length.
    Read his post dumbass

  6. #6
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    Quote Originally Posted by mtnbiker72
    Read his post dumbass
    Dumbass??? I think you missed some parts of the post as well. If you had read it in its entirety, you would have understood the humor in his response. Rough day?

  7. #7
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    Quote Originally Posted by yeti575fanboy
    Great response, 72. I'll run out and buy a saw and hack away at my brand new carbon bars. That way, when I buy a new frame from Jenson and get a large instead of a medium, I'll be all ready to take a couple inches off the tubes and just weld it back together. What was I thinking?
    Apples to Oranges...carbon handlebars, fork steerers, and seatposts are trimmed all the time...your comparison simply shows complete ignorance on your part

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    yea, thats messed up. call back and speak to someone else.

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    Quote Originally Posted by yeti575fanboy
    Dumbass??? I think you missed some parts of the post as well. If you had read it in its entirety, you would have understood the humor in his response. Rough day?
    Nope, just lacking patience with ignorant posters

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    Quote Originally Posted by mtnbiker72
    Apples to Oranges...carbon handlebars, fork steerers, and seatposts are trimmed all the time...your comparison simply shows complete ignorance on your part
    Wow! Did I say carbon bars CAN'T be cut??? You really need to move on. You're either having a really bad day, or you're simply an uneducated douche that can't read.

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    Quote Originally Posted by mtnbiker72
    Read his post dumbass
    What exactly do you think I'm confused about? Can you please explain to me how I'm an "ignorant poster?"

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    Quote Originally Posted by mtnbiker72
    Nope, just lacking patience with ignorant posters
    The only one displaying any ignorance on this thread is YOU. First, you completely missed the point. The issue here isn't so much that they sent me the WRONG bar, but the odd responses from CSR when I tried to get it resolved. You may want to read the post before responding. It seems you jumped the gun. If you had read the original post, you would have comprehended the humor (I would hope) at the other poster's reference to cutting bottom brackets. Wow.

  13. #13
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    Quote Originally Posted by yeti575fanboy
    Wow! Did I say carbon bars CAN'T be cut??? You really need to move on. You're either having a really bad day, or you're simply an uneducated douche that can't read.
    YOU made the comparison of cutting down a set of hadlebars to cutting a frame and rewelding it. That is a stupid and ignorant argument with YOUR a$$hole response...here let me remind you

    Quote Originally Posted by yeti575fanboy
    Great response, 72. I'll run out and buy a saw and hack away at my brand new carbon bars. That way, when I buy a new frame from Jenson and get a large instead of a medium, I'll be all ready to take a couple inches off the tubes and just weld it back together. What was I thinking?
    So why don't YOU wash the sand out of your vagina and simply fix the issue with a few minutes worth of labor instead of whining about it. Here's a link since you think cutting carbon bars is some kind of special rocket science.

    http://www.pvdwiki.com/index.php?tit...ber_Handlebars

    Have a nice day

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    Quote Originally Posted by mtnbiker72
    YOU made the comparison of cutting down a set of hadlebars to cutting a frame and rewelding it. That is a stupid and ignorant argument with YOUR a$$hole response...here let me remind you



    So why don't YOU wash the sand out of your vagina and simply fix the issue with a few minutes worth of labor instead of whining about it. Here's a link since you think cutting carbon bars is some kind of special rocket science.

    http://www.pvdwiki.com/index.php?tit...ber_Handlebars

    Have a nice day
    No offense, but is English not your first language? Nothing wrong with that, but it would explain your inability to communicate clearly and comprehend everyone else's posts. You DON'T GET IT. MTBR is so lucky to be blessed with your 5K posts of ****. A true asset.

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    Quote Originally Posted by yeti575fanboy
    If you had read the original post, you would have comprehended the humor (I would hope) at the other poster's reference to cutting bottom brackets.
    Yes, it was an attempt at humor. I was just hoping mtnbiker72 would read my first post and your (yeti575fanboy) first post carefully, and then explain to me how I'm a dumbass.

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    Quote Originally Posted by cowpaste
    Yes, it was an attempt at humor. I was just hoping mtnbiker72 would read my first post and your (yeti575fanboy) first post carefully, and then explain to me how I'm a dumbass.
    Don't hold your breath. He hasn't understood a single post.

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    Quote Originally Posted by mtnbiker72
    YOU made the comparison of cutting down a set of hadlebars to cutting a frame and rewelding it. That is a stupid and ignorant argument with YOUR a$$hole response...here let me remind you



    So why don't YOU wash the sand out of your vagina and simply fix the issue with a few minutes worth of labor instead of whining about it. Here's a link since you think cutting carbon bars is some kind of special rocket science.

    http://www.pvdwiki.com/index.php?tit...ber_Handlebars

    Have a nice day
    Dude...what's your deal? Why all the anger right from the start? The OP ordered a part and he expected (rightfully so) that he would receive said part. Sure, he could cut the bars, but you're totally missing the point. He did not receive what he ordered. It shouldn't matter if he got the wrong size bars or if he got a seatpost instead. The wrong part was shipped.

    Oh, and was there really a need to call someone a dumba$$ for making a joke about a bottom bracket when the OP said the CSR told him he'd have to return the bottom bracket when he spoke to her?

    Just relax man...

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    Just an update. A Jenson rep contacted me, apologized for the confusion, and will take care of the issue.

    Never expected that this thread would turn into a flame war, but I guess it makes for entertaining reading.

  19. #19
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    72 needs to lay off a cycle of the juice. Dude, you act like a tool.

    Funny response from CS and even funnier post by cowpaste. I'd personally cut a few mm off each side before I hassled with shipping it back, but that's just me.

  20. #20
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    Quote Originally Posted by Blatant
    72 needs to lay off a cycle of the juice. Dude, you act like a tool.

    Funny response from CS and even funnier post by cowpaste. I'd personally cut a few mm off each side before I hassled with shipping it back, but that's just me.
    +1
    mtnbiker72, do you need a hug? I am sensing some pent up anger in you today
    Quote Originally Posted by saturnine
    that's the stupidest idea this side of pinkbike.

  21. #21
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    Quote Originally Posted by AL29er
    +1
    mtnbiker72, do you need a hug? I am sensing some pent up anger in you today



    Hugs not drugs.

  22. #22
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    New question here.

    Quote Originally Posted by yeti575fanboy
    Just an update. A Jenson rep contacted me, apologized for the confusion, and will take care of the issue.
    So what was the resolution? I ordered some Monkey Lite XC 31.8 lo-rise labeled as 660mm, but I got 685mm instead. I noticed Jenson since has taken off any mention of length in their Monkey Lite XC handlebar description...

    I've already mounted and used them for a couple rides, so they might not be returnable... But still curious as to your resolution. I'm wondering if Easton even makes a 660mm Monkey Lite XC bar in 31.8...


    cheers

    EVIL Following

    Surly Wednesday

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    Quote Originally Posted by MI_canuck
    So what was the resolution? I ordered some Monkey Lite XC 31.8 lo-rise labeled as 660mm, but I got 685mm instead. I noticed Jenson since has taken off any mention of length in their Monkey Lite XC handlebar description...

    I've already mounted and used them for a couple rides, so they might not be returnable... But still curious as to your resolution. I'm wondering if Easton even makes a 660mm Monkey Lite XC bar in 31.8...


    cheers

    Honestly guys if the rope is long enough who cares...

    Anyway, be careful when cutting always measure from the center of the bars out...

    I got a pair (still don't know how long the were), the left side was about 1/2 inch longer than the right...

    I just whacked it off with a hacksaw and now they are even, anyway if I ever get around to it, I might whack another 1/2 inch of each side....

  24. #24
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    Well I contacted them just asking how one goes about ordering a specific length for the Monkey Lite XC, and the response was "Sorry, but we can't guarantee length choice, as our inventory is mixed". I mean, if they are long, you can cut, sure. But that in itself makes the product near worthless if you want to sell them down the road. I don't know about you, but buying used carbon bars would be risk enough, let alone buying a used CUT set of carbon bars.

    But even more simply, what if you expect 685 and get 660? Then you're SOL. What's the response gonna be then? "Oh just glue on an extra bit of tube on the end"... yeaaaaah. It's not the question of whether they can be cut, it's the whole issue of knowing what you order is what you'll get, rather than product roulette and a surprise when you open up the Jenson box.

    EVIL Following

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    Quote Originally Posted by MI_canuck
    Well I contacted them just asking how one goes about ordering a specific length for the Monkey Lite XC, and the response was "Sorry, but we can't guarantee length choice, as our inventory is mixed". I mean, if they are long, you can cut, sure. But what if you expect 685 and get 660? Then you SOL. It's the question of whether they can be cut, it's the whole issue of knowing what you order is what you'll get, rather than product roulette and a surprise when you open up the Jenson box.

    Interesting if it is long enough you are good to go....

    Havn't seen anyone complaining that the bars were too short, have you????

    difference is 1/2 inch on each side, not one hell off alot if you ask me...

    I am betting the bars are all a little different, kinda like mine were, like a hand lay up difference.

    It would be interesting to see what they actually produce probably 95% of their bars are longer than 660, 95% shorter than 685..who knows.

  26. #26
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    Wide bars are better.

  27. #27
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    Quote Originally Posted by olegbabich
    Wide bars are better.

    Unless you want narrower bars for some reason.

  28. #28
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    Warning to mtnbiker72...calling other forum members "dumbass" will get you banned.

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  29. #29
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    Agree with the OP. Wider bars are great but simply cutting them down is not the solution for many, especially carbon bars. Jenson is easy to work with.

  30. #30
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    Warning to mtnbiker72...calling other forum members "dumbass" will get you banned.

    -gregg, Site Manager
    What about words like a$$hole, stupid and ignorant?
    That is a stupid and ignorant argument with YOUR a$$hole response..
    And my favorite phrase, "wash the sand out of your vagina?" Is this acceptable?
    So why don't YOU wash the sand out of your vagina and simply fix the issue
    What the hell is going on here that warranted any of this hostility?

    OP, I'm a stickler for details. If I ordered a part and it was not what I'd ordered, I would have no problem calling Jenson and having them make it right. In the case of the bar being too long, I'd weigh the hassle of return vs. cutting it myself. Still, I would have made that call for sure just because.......and I'd be bent if some C/S rep asked me to take a body part measurement so they could decide anything about anything. It's none of their concern. If I ordered a 660 bar and they did not ship one they should say "sorry" and get me the right one. I mean, what if I bought the bar as a gift. Do they want me to go take measurements of the intended recipient of said gift? What a crock of bull! That C/S rep is in no way representative of any C/S rep I've ever dealt with at Jenson.

    That being said I wouldn't be surprised if they were just trying to be helpful rather than trying to avoid a return situation. I mean they deal with returns all day long, it's part of the business. Maybe she thought she was truly helping you, a lot of people they talk to are clueless about parts, I'm sure.

  31. #31
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    I'm naming my first born Jesus Jenson.

  32. #32
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    HAHAHAHAHAHA. Great name. Maybe he'll be as cool as Jesus Jones. By the way, to the poster above, Jenson offered to do an exchange. I ended up deciding to go ahead and try them on my new build. If I can't stand it, I can always cut it or sell it. But again, the purpose of posting this thread wasn't simply because I got the wrong item, it was more in relation to the odd responses I got from the new CSR. What a fun ride! Go Jesus!

  33. #33
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    My experience is with cutting "One piece composite" hockey sticks NOT handlebars, but I've had a few hockey sticks that rattle after I've cut them. I think a rattly handlebar would be infinitely worse than a rattly hockey stick. My opinion, don't cut carbon handlebars - you may get a rattler!

  34. #34
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    Concerning "mtnbiker72" my immediate guess was that s/he was/is in retail. Looking at his byline "Former Bike Wrench" I'm guessing the former. It's no wonder!

  35. #35
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    lmao

    Quote Originally Posted by Schlitz Domino
    I'm naming my first born Jesus Jenson.
    best response of all time.

    Jeebus teety focking kryscht on a pogo stick. Just cut the bars, or return them. I cut carbon bars all the time, Its not hard at all.

    Also, if you need a part crossshipped, just buy another one, and they will credit the original one when they get it back. That is pretty standard stuff for internet/mail order.

  36. #36
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    Quote Originally Posted by pimpbot
    best response of all time.

    Jeebus teety focking kryscht on a pogo stick. Just cut the bars, or return them. I cut carbon bars all the time, Its not hard at all.

    Also, if you need a part crossshipped, just buy another one, and they will credit the original one when they get it back. That is pretty standard stuff for internet/mail order.
    Seems that yetifanboy has issues with internet purchases.
    Similar rant about his recent CRC order a few posts down.

  37. #37
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    Quote Originally Posted by Biggie
    My experience is with cutting "One piece composite" hockey sticks NOT handlebars, but I've had a few hockey sticks that rattle after I've cut them. I think a rattly handlebar would be infinitely worse than a rattly hockey stick. My opinion, don't cut carbon handlebars - you may get a rattler!

    Before you cut wrap the area to be cut with tape so there's no fraying or splitting.

    Or remove the end plug & dump out whatever debris is inside.
    No moss...

  38. #38
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    at this thread.

    OP - glad they are taking care of you, but the responses in this thread are almost worth the expense you had to go through.

  39. #39
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    Quote Originally Posted by grrrah
    at this thread.

    OP - glad they are taking care of you, but the responses in this thread are almost worth the expense you had to go through.

    I agree, completely uncalled for and disrespectful in a most hilarious way.

  40. #40
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    did douchebags take over mtbr? whats with the hate?
    Let The Good Times Roll

  41. #41
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    You just need to ignore those with internet balls.

    Regardless if they can be cut or not, there is no real reason he should have to cut them. Would I cut them? Probable, depending on if they have bar end clamps glued in. Then again, I don't use bar ends so I wouldn't care. Not sure about OP.

    Regardless, Jenson should step up to the plate. Regardless of Shoulder width, there is also personal preference so she should have never attempted that.



  42. #42
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    Quote Originally Posted by mtnbiker72
    Nope, just lacking patience with ignorant posters
    you're an idiot
    Quote Originally Posted by Juggler2
    There is only one Bike Forum standard... quality is directly proportional to money spent.

  43. #43
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    i dunno maybe you just got a bad employee at jenson, call up and report it or something, i dont know how large the company is, ive never had a problem with them though
    Quote Originally Posted by Juggler2
    There is only one Bike Forum standard... quality is directly proportional to money spent.

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