I've had some great experiences recently with Art's Cyclery. They have good selection, competitive prices, and an easy-to-navigate website. But for me two things really set them apart.
First, they have the best shipping policies of any cycling company I'm aware of. Free shipping for orders over $50, free 2-day shipping for orders over $175 (which is real nice if you're on the east coast), and, best of all, they have free return shipping, like Zappos. Nothing makes me feel more stupid than blowing $8 on shipping to me and then another $10 shipping back a return because it didn't fit. If something comes in sizes and I have any doubt what size I need, Art's is the first place I look.
Second, their service is above and beyond. Without getting into all the details, I recently had a problem with an order and it was 100% my fault. They knew it was my fault, but they made everything right, at their cost, and they handled it quickly and professionally. Companies take that kind of approach towards their customers are the ones I want to do business with.
Anyway, there are several excellent sources for gear out there, I just wanted to give a shout-out to one of them that I didn't hear about. If you haven't checked them out, I recommend them.
(I have no affiliation with them, for the record.)
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Thread: Great service from Art's Cyclery
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