I ordered two IRC Mythox XC Slick tires for $24. Great deal. My rear Maxxis Larsen TT was bald and had finally started to leak air so I thought I'd slap on one of these since they can be used either front or rear.
What I got in the mail after paying extra for 2-day air shipping was two IRC Mythos XC (non-Slicks) that were front-specific. I would have gone ahead and used them if they were the rear-specific, but the fronts were useless to me.
I called customer service that night (Tuesday) and explained what happened and that I wanted to go riding this weekend (in 3 days). They promised immediate shipping via UPS 2nd day air, free of charge.
Long-story short, I got the tires yesterday, mounted it this morning, and had a killer ride today. Yeah, they did screw up the first order, but they did everything possible to make it right.
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