I have used DT Swiss products for years, both road and mountain products and have found them to be excellent. I recently purchased a set of XR1540 wheels to use primarily for XC racing and had some issues with the wheels and was "on the fence" as far as contacting DT to complain and look for help or just dealing with it. Eventually, I decided to take a chance by contacting DT Swiss.
I have been riding and racing mountain bikes for 15 years, I have had bike and product sponsorships and have never received the courtesy and professional service that I got fron DT. Once I gave DT the background on my issues with the wheelset, Paul, the DT rep, immediately contacted me, and after we discussed the problem, took care of the problem to my satisfaction. I normally do not post threads on the web, but my expierience with DT goes above and beyond what most if not all manufacturers would do and I would be remiss if I did not post this experience.
I still rank DT products as the best and most dependable on the market, but it great to know they also care about you after the purchase.
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Thread: DT Swiss Service Excellent!