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  1. #1
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    Smile Competitive Cyclist just added unconditional no questions askd lifetime return polic

    Unconditional Lifetime Returns - Competitive Cyclist

    Now the choice is easy for anyone deciding whether to buy from this place or wrench science. Excellent business move.

  2. #2
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    Good stuff. Just like the Backcountry.com policy.

    Hopefully Hucknroll.com follows suit.

  3. #3
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    Quote Originally Posted by eurospek View Post

    Hopefully Hucknroll.com follows suit.
    I've heard that they will.

  4. #4
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    I saw somewhere that Backcountry owns Hucknroll...

  5. #5
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    Quote Originally Posted by Rev. 14 View Post
    I saw somewhere that Backcountry owns Hucknroll...
    All the same company, just different website (lots).

  6. #6
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    Quote Originally Posted by Rev. 14 View Post
    I saw somewhere that Backcountry owns Hucknroll...
    Quote Originally Posted by SS Hack View Post
    All the same company, just different website (lots).
    Departmentofgoods.com and Realcyclist.com as well.

  7. #7
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    Anybody know if "thegearmovement" on ebay is their used item sales branch ?

  8. #8
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    Im not sure about "thegearmovement" on eBay (listed as being in Boulder, CO), but I have been told by Departmentofgoods that some of their returns wind up on geartrade.com.

  9. #9
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    BackCountry owns CC now
    Planning to return my SIDI as they are no longer as good as the old ones...not sure why
    its used already....they will still take it?

  10. #10
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    Quote Originally Posted by Mosquito1 View Post
    Im not sure about "thegearmovement" on eBay (listed as being in Boulder, CO), but I have been told by Departmentofgoods that some of their returns wind up on geartrade.com.
    They sure do. Some awesome deals if you know what you're looking for, especially on apparel like North Face and such. But you have to be sure of the size and fit as no returns on that site.

  11. #11
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    Quote Originally Posted by eurospek View Post
    They sure do. Some awesome deals if you know what you're looking for, especially on apparel like North Face and such. But you have to be sure of the size and fit as no returns on that site.
    Agreed - I've bought a few things from BC on Geartrade in awesome condition and at great discount - 50-75%. Also beware - some of the sellers/items on GT are questionable.

  12. #12
    is turning a big gear
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    Comp Cyclist has always had this return policy.
    Last edited by estabro; 08-23-2012 at 10:35 AM.
    Get it unlocked.

  13. #13
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    Quote Originally Posted by michael1 View Post
    Unconditional Lifetime Returns - Competitive Cyclist

    Now the choice is easy for anyone deciding whether to buy from this place or wrench science. Excellent business move.
    I think it was about time they did this (for what they make you pay). I've always thought CC was a bit on the expensive side, but thats IMO.

  14. #14
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    I notice that when I sign into my CC account and look under order history it is completely blank. I think the last time I ordered anything from them was just when they were about to move.

    Anyone else still have previous purchase info or did they wipe it out completely?

  15. #15
    is turning a big gear
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    Quote Originally Posted by estabro View Post
    Comp Cyclist has always had this return policy.
    Although they always had the liberal return policy, I just noticed on their website the free shipping for orders over $50. Now that's pretty sweet.
    Get it unlocked.

  16. #16
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    Gear trade is good if you stick to the backcountry stuff. A lot of good deals from lightly used returns.

  17. #17
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    Pretty slick! I'll keep an eye out for their coupons....you can usually find some stellar deals here.

  18. #18
    taste it
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    Quote Originally Posted by michael1 View Post
    Unconditional Lifetime Returns - Competitive Cyclist

    Now the choice is easy for anyone deciding whether to buy from this place or wrench science. Excellent business move.
    The window of opportunity is NOW closed
    Read the fine print on CC guys

    no more its now conditional

  19. #19
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    First REI and now Backcountry

  20. #20
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    BC and it's affiliates (steepandcheap, chainlove, etc) used to have unlimited returns a few years ago. I remember returning something that I had for like two years (unused) for refund. Not sure when exactly it changed, but it's been awhile now.

  21. #21
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    Quote Originally Posted by Varaxis View Post
    First REI and now Backcountry
    At least REI had the decency to send out an email with the new policy changes.

    But IMO, for the typical user, not much has changed, you can still return used gear within 90 days, which is plenty enough time to decide if it's right for you or not in the long run. Not like some schmucks returning used and beat gear after 2 or 3 years saying it just didn't work out.

  22. #22
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    Quote Originally Posted by eurospek View Post
    At least REI had the decency to send out an email with the new policy changes.
    Agree. CC used to make a big loud deal out of unconditional lifetime returns. Changing their policy is up to them, but sneaking it in so that most customers won't notice isn't what I would have expected from them.

    Quote Originally Posted by eurospek View Post
    But IMO, for the typical user, not much has changed, you can still return used gear within 90 days, which is plenty enough time to decide if it's right for you or not in the long run. Not like some schmucks returning used and beat gear after 2 or 3 years saying it just didn't work out.
    Maybe so. 90 days is reasonable in theory.

    But I don't always use something right away when I order it, either because I'm ordering stuff on sale out of season, I'm waiting for the old part to wear out, or I'm just lazy. You buy something in December, you use it once in March and don't like it and want to return it. Before, no problem. Now, no return. I think I'm a pretty typical user, and I could see getting stuck by the new policy.

    But whatever, it's their company, they decide.

  23. #23
    bog
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    If this will result in lower prices I'm all for it but I doubt it will.
    SC Tallboy C : Spec Enduro 29 : Giant Propel Adv SL DA9000

  24. #24
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    *We will accept returns of used gear at any time if ordered between August 22, 2012-June 11, 2013.

    I guess that means that their older policy applies to orders made in that time frame. Safe to assume that they put the new policy in effect on June 11, 2013? I guess that's business for ya.

    On this topic, JensonUSA says that their return policy is 30 days on their website, but technically, I believe it's actually 45 days, at least for locals. So, CC is still very generous compared to some others with reputable service.

  25. #25
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    Quote Originally Posted by Varaxis View Post

    On this topic, JensonUSA says that their return policy is 30 days on their website, but technically, I believe it's actually 45 days, at least for locals. So, CC is still very generous compared to some others with reputable service.
    Where did you find that? I'm on it now.

    Jenson USA wants you to shop with confidence. That’s why we provide you with a “No-Hassle” satisfaction guarantee. If any item you purchase from us doesn’t meet your expectations, send it back within 60 days - we'll issue a full refund of the original purchase price
    Returns | Jenson USA Online Bike Shop

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