Ya I do not see why anyone would bother. I to did not listen to everyone on here and made a $250 order. Nothing difficult (CK headset, Easton stem and another something). I selected 3 day shipping; they charged my account the very next day. So then there sat my order pending...pending...pending...for SIX DAYS. I canceled. Made a $350 order with Universal -15% and $310 at Chain Reaction with free shipping. I pray to the MTBR gods that beyond bikes never becomes a sponsor, then all the negative reviews mite disappear .