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  1. #1
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    Chain reaction cycles...great prices, but??

    Just found about chainreactioncycles the prices are much lower on most items..good news, but this web site is located in the UK never bought from across the pond. Has anybody bought from this wb site???which shipping is used?? Parcel force International or UPS express saver?? the ups express saver cost much more?? How long does is take to reach your door??

  2. #2
    TR
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    Buy from them to Australia all the time.
    Standard shipping takes about 5 days to here so should be even quicker to you if you are in the US.
    Free shipping depending on your order size.

  3. #3
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    I buy from them, as well. Have them shipped to my bro in CA. Just choose the Parcelforce free shipping. USPS takes over when it arrives in the US. CRC is located in Ireland and it usually takes 4-5 days for it to get delivered in CA.

  4. #4
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    Ordered some custom wheels and they were at my door in a week.

  5. #5
    Ballstein Models
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    I live in Wisconsin and I have often received items from CRC faster than items ordered from any of the California/Oregon bike websites. Once the CRC item hits the US it travels as Express Mail. Just be sure to use PayPal rather than a CC. There are lots of reports of compromised CC numbers due to questionable security practices on the UK end. I have never had a problem using PayPal.
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  6. #6
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    problem was not CRC

    It was a major UK card processor.
    That along with Nashbar issues, I now only buy with Paypal plug-in

  7. #7
    Ballstein Models
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    Quote Originally Posted by tsull247
    It was a major UK card processor.
    I was not implicating CRC. Just warning of the known problems with the UK CC system.
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  8. #8
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    Any customs charges? I had bought some Sidi shoes from Italy once and I had to pay customs (shipped to US.)

  9. #9
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    no custom charges. faster and better service than most usa based retailers. i get stuff from crc faster than from universal cycles or treefort bikes.

  10. #10
    Ballstein Models
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    None over 5 orders.
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  11. #11
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    Quote Originally Posted by scoutcat
    no custom charges. faster and better service than most usa based retailers. i get stuff from crc faster than from universal cycles or treefort bikes.
    Hey, take it easy on Treefort

    CRC is fast, reliable, and you will very likely survive your order with little to no fees. As others have mentioned, PayPal is a good idea.

  12. #12
    I <3 Dirt
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    I had no problems with my wheelset order. Incredibly low price, shipped fast, no tax, and the package arrived in great shape.

  13. #13
    Ballstein Models
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    Here is a screenshot of a recent order to demonstrate how fast thing arrive from CRC. The parcel will be delivered today.
    Attached Images Attached Images
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  14. #14
    Training for vacation
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    +1 my experience. PP only. Faster shipping to me in the states than other Cali based stores even with the free ship option. I find the US webstores sit on the order for a few days before shipping. You may risk a customs hold though...

  15. #15
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    7 orders now with CRC, the last one ordered on a wednesday and arrived in Minnesota exactly one week later to the day.

  16. #16
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    CRC steep discount ..sometimes..

    Lucked out on CRC few weeks back , got a set of 2009 Mavic Crosstrail UST wheels for $210 pounds .. works out at slightly over $330 USD with FREE shipping by Parcel force , from Scottland to Eastcost here , got it in 3 days flat !!!

    Pricepoint was selling the exact same set for 479.99 ! + shipping !! Unfortunately , soon after my order was filled , CRC corrected the discount from 40% off to 10% off MSRP ..bum!

  17. #17
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    I've ordered from them in the past, fast shipping and no problems. Just use PayPal to pay for your order.
    I'm Confused . . . Wait a Minute, No I'm Not . . .

  18. #18
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    I once ordered a few components from them, enough to justify the shipping. When they determined they couldn't source one item from my order, they shipped the remainder and charged me the whole shipping amount. I was peeved that they didn't ask me what I wanted to do. If they were going to backorder an item and ship it later, that would have been fine but they essentially changed my order without consulting me. The email back and forth about the issue was extremely unsatisfying so I won't be shopping there again. YMMV.

  19. #19
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    Has anyone in Canada used Chain Reaction? DO you get hit with brokerage and duty? Do they run anythin glike JensonUSA does where they can up front bill you for brokerage and duty - ie. give you an at the door price?

    Cheers

  20. #20
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    Yes - I am from Canada. You will get nailed for brokerage+tax. (I love the setup at JensonUSA by contrast.)

  21. #21
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    Quote Originally Posted by XC23
    Has anyone in Canada used Chain Reaction? DO you get hit with brokerage and duty? Do they run anythin glike JensonUSA does where they can up front bill you for brokerage and duty - ie. give you an at the door price?

    Cheers
    I've found it to be random. Most times no, but it's GST plus $8 which is fine since I can get a whole wheel for less than the hub costs in Canada.

  22. #22
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    Originally Posted by XC23
    Has anyone in Canada used Chain Reaction? DO you get hit with brokerage and duty? Do they run anythin glike JensonUSA does where they can up front bill you for brokerage and duty - ie. give you an at the door price?

    Cheers
    Ordered many times. Fast shipping and great prices. You should not have to pay any duties. They ship UKpost which translates to Canada Post. For some reason there is a 5-8 dollar fee. It was labeled a handling fee. Once I ordered some XTR rear Derailleurs. Which were in a small box 10" square labeled bike. I was charged 13% duty but Canada Customs refunded thecash once they saw a bike could not fit in the box. Remember its 13% duties for a full bike. 6.5% for tyers and 6.1% for a built wheel. All parts are duty free.

  23. #23
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    Bumping this super old thread just because when you google anything about "chain reaction delivery times" or "how long does it take for chain reaction to deliver" it's the first hit.

    Sounds like most people have had great experiences, I did not. I ordered some stuff on 4/3 and it shipped 4/6 (that's good). Still waiting on the shipment on 4/23. Customer service says I have to wait until 4/27 before they will resend it or 5/4 to get a refund. It sucks for me because I needed to fix my brakes from when I ordered the item.

    They did agree to give me a whopping 5 pound (about $7) discount on my next purchase for the inconvenience, so there's that.

  24. #24
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    Quote Originally Posted by Esses View Post
    Bumping this super old thread just because when you google anything about "chain reaction delivery times" or "how long does it take for chain reaction to deliver" it's the first hit.

    Sounds like most people have had great experiences, I did not. I ordered some stuff on 4/3 and it shipped 4/6 (that's good). Still waiting on the shipment on 4/23. Customer service says I have to wait until 4/27 before they will resend it or 5/4 to get a refund. It sucks for me because I needed to fix my brakes from when I ordered the item.

    They did agree to give me a whopping 5 pound (about $7) discount on my next purchase for the inconvenience, so there's that.
    Responding to this bumped super old thread.

    I for sure have had great experiences with CRC - just received a shipment from them (free shipping to Canada) that took 8 business days to arrive on my desk. Didnt really NEED any of the stuff - just stuff I wanted......

    No customs duties charged either.

    And there was a $10 coupon for me to use on my next order.

  25. #25
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    I have ordered from CRC several times but be aware the last order I used DHL for faster service and paid for it with purchase. Now weeks later I received a charge from DHL for customs. I have never had this charge before and CRC said its not their issue.

    Very odd after a dozen orders from different Euro retailers and now get charged?

  26. #26
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    Ordered wheels from Merlin cycles and was warned beforehand by another forum member about DHL. Used the free ship option and delivered USPS without issue and extra fees.

  27. #27
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    Well to add to frustration CRC added to my items value the amount they changed me for using "better/faster" shipping DHL. So my custom fee is based on an inflated item value!

    DHL claims they only charge customs on values above $200, not sure if it's true but that's what I was told.

  28. #28
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    Quote Originally Posted by MTB Dad View Post
    Well to add to frustration CRC added to my items value the amount they changed me for using "better/faster" shipping DHL. So my custom fee is based on an inflated item value!

    DHL claims they only charge customs on values above $200, not sure if it's true but that's what I was told.
    bummer. Sounds like you need a good LBS.

  29. #29
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    Quote Originally Posted by 006_007 View Post
    bummer. Sounds like you need a good LBS.
    Agreed. I feel so guilty about buying my wheels and tires overseas I think I'm going to walk into my LBS and throw the six hundred dollar price difference on the counter and walk out.

  30. #30
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    @006_007- thread isn't about the LBS vs online debate

    My LBS is a family based shop with no bike models over 2K and I know the owner personally. I actually build bikes for him during the Nov-Dec. rush. I buy plenty from him of what he carries. I don't have him order stuff for me as its more of a hassle for him. I'd love if he were to cater to more serious riders but I know for him the family trade and repairs in our area is how to make a living.

  31. #31
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    Ordered crankset from CRC last month, no DHL.

    Ordered a pump and derailleur from Wiggle yesterday, and they unfortunately 'upgraded' to DHL, and Express at that!

  32. #32
    The Bubble Wrap Hysteria
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    Quote Originally Posted by MTB Dad View Post
    Well to add to frustration CRC added to my items value the amount they changed me for using "better/faster" shipping DHL. So my custom fee is based on an inflated item value!

    DHL claims they only charge customs on values above $200, not sure if it's true but that's what I was told.
    DHL blows. They delivered my parts somewhere in Washington State but not my address. They do not remember where. They have been stringing me along. And to boot Even Cycles hasn't been very helpful. I will most likely contact my Chase Bank and have the charges reversed. Two lame companies in my opinion

  33. #33
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    Quote Originally Posted by MTB Dad View Post
    @006_007- thread isn't about the LBS vs online debate

    My LBS is a family based shop with no bike models over 2K and I know the owner personally. I actually build bikes for him during the Nov-Dec. rush. I buy plenty from him of what he carries. I don't have him order stuff for me as its more of a hassle for him. I'd love if he were to cater to more serious riders but I know for him the family trade and repairs in our area is how to make a living.
    Not sure why you are moaning then. There are plusses and minuses to buying online. These threads are fulling of USA folk bi...ing about how long delivery takes from the other side of the world and then getting stung for import duties. Neither of which is the fault of the overseas online dealers. Either suck up the minuses or use another method to purchase. I'm fed up with seeing great retailers offering great prices being moaned about on here for no good reason. Feels like you lot sit on your PC's tracking parcels....have some patience, go ride or buy locally

  34. #34
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    I the past, I have had very good luck with chain reaction. The prices are the best around, and I have been very lucky with the taxes and duties. Untill today

    I bought a 50$ chain (mec/local price) after taxes 57$
    Chain reaction has the same chain for $24 + 7$ shipping.
    good deal eh>?
    +$10 Processing fee. WUT
    + $4.25 cod fee. wait wait what
    + $2 taxes (expected)

    $23 of extras on a $24 chain.
    coming to a total of
    $47 on a locally 50$ chain.
    still came out a few dollars ahead. but OUCH that hurt john.

  35. #35
    Evolutionsverlierer
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    Quote Originally Posted by northernblades View Post
    I the past, I have had very good luck with chain reaction. The prices are the best around, and I have been very lucky with the taxes and duties. Untill today

    I bought a 50$ chain (mec/local price) after taxes 57$
    Chain reaction has the same chain for $24 + 7$ shipping.
    good deal eh>?
    +$10 Processing fee. WUT
    + $4.25 cod fee. wait wait what
    + $2 taxes (expected)

    $23 of extras on a $24 chain.
    coming to a total of
    $47 on a locally 50$ chain.
    still came out a few dollars ahead. but OUCH that hurt john.
    Autsch, I always go over $100 to get free shipping and I have never seen all these extra charges.
    Quote Originally Posted by Mr Pig View Post
    Avid is spelled wrong, there should be an 'O' in there.

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