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  1. #1
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    BlueSkyCycling never again

    So today is the last time I'm going to get screwed by them. I placed an order through them about a month and a half ago. I placed the order on a friday and granted they were closed on the weekend, which I understood. Got my confirmation e-mail about me placing the order immediately (automated.) A full week goes by and I decide to e-mail them and ask what's going on. They said that my order will be shipped out that day. So if I didn't contact them they would of never shipped it? I finally received it on Wednsday the next week so from the time I placed it, it took almost 2 weeks to receive it? I questioned them about it and basically they e-mailed me sorry we can't do anything about it, but you got your order so why are you complaining. So that kind of got me mad. So I found on their website they were selling a 2012 Fox Float Terralogic 29 100mm 15mm thru axle fork w/ free FSA Orbit Xtreme Pro Headset for 583.93$ w/ free shipping. I said oh man I can't pass that up, but do I really want to deal with them again? So I said what the heck it's worth it. I placed the order 4 hours later I receive a phone call from Omar at BSC. He tells me we are sold out and we cannot get anymore and we are not doing backorders. Now I'm pissed because this is the 2nd time they screwing me up. So now I ask him why can't you get more it's a 2012 it's brand new. He goes those were OE items that's why we can't get them. I said I didn't purchase an OE item I purchased a NEW one because it doesn't say OE when listed. He goes it's new but it's an OE. So I say so you guys are false advertising? He studders and continues to tell me that they are sold out and they can't get more and that's it. After arguing with them on the phone for 30 minutes I decide to just give up because I am going nowhere with them and this piece of crap company that lies and doesn't honor their customer satisfaction that they post all over their site. I used to order from them with no problems but this was ridiculous. Oh I asked about why they didn't update their inventory on their site they told me oh its off now.

  2. #2
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    A lot of their stuff is OE and doesn't say it on the website.

    If that's a concern for people, they should definitely call before ordering.

  3. #3
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    A post like this could probably hurt their business. I would contact somebody higher up there and let them know about this post. And then see if there is something they could do for you to make things right.
    It makes me think twice before I would order from them.

  4. #4
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    Quote Originally Posted by Mowerman View Post
    A lot of their stuff is OE and doesn't say it on the website.

    If that's a concern for people, they should definitely call before ordering.
    Wouldn't you think as a buyer you should be informed that it is an OE product? I know I would be kind of pissed if I received and OE item and thinking I was getting a new original packaged item.

  5. #5
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    Other places, like Jenson, will state if it is oe.

  6. #6
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    hmmm, makes me wonder if the SLX cranks i just ordered today from them for $119+tax/shipping are "OE".

  7. #7
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    when I bought the SLX cranks from BlueSky they were OE. That was a year ago. didn't say it on their website, but I didn't care all that much.

  8. #8
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    Items that are OE mostly are NOT "take-offs". They are items made for bike manufacturers and there is overstock of them, and are not packaged in a box or original packaging. These items are new. The only time this could be an issue is if a component company makes a special part for a bike company. For example, Rock Shox makes special forks with different internals for companies like Specialized. Things like an SLX crank should be exactly the same as what you'd get aftermarket. You're gonna throw away the box anyhow, so who cares?

  9. #9
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    The last two SLX cranks I ordered from BSC didnt come in the original box. They just came in a brown box wrapped up but I didnt really care as long as the item was brand new,

  10. #10
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    Quote Originally Posted by Team Fubar Rider View Post
    Things like an SLX crank should be exactly the same as what you'd get aftermarket. You're gonna throw away the box anyhow, so who cares?
    Especially at their prices. I've bought 2 sets of Shimano SLX brakes from them. Both were current model year. Both worked flawlessly (though 1 needed a bleed). Both were stupid cheap compared to what the bike shop was charging. I do agree they should at least tell you, but I didn't care myself.
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  11. #11
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    On second thought, what do I know?
    Last edited by OldManBike; 08-11-2011 at 01:10 PM.

  12. #12
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    Quote Originally Posted by nyczbubba View Post
    Wouldn't you think as a buyer you should be informed that it is an OE product? I know I would be kind of pissed if I received and OE item and thinking I was getting a new original packaged item.
    I agree they should state that.

    But, I think its fairly obvious that a 900 fork selling for less than 600 is going to be OE. Or a complete bike take off. Fox has advertised price floors in place on "new, retail box" forks. They can't offer that fork that low if it wasn't oe. Now you know.

    I'm sorry I missed that deal.

  13. #13
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    Remember the old saying "if it sounds to good to be true, it usually is...." this is a perfect example of that. I have to agree with 92gli, you are buying a $900 fork for a $300 price savings and you didn't think something was up? I mean, I just purchased a brand new, never used (their words) Manitou Tower Pro 100mm 29er fork for $60 less than most retail. Had it come as an OE product I would have contacted them and put up a bit of a fight, but had it been closer to a $150 savings for me then I would have figured it was a take off or overstock.

    You are blaming a company for false advertising, granted that is a bad thing and they should have put up on the page that it was a take-off, oe, whatever. But caveat emptor tells me that at that price I would have picked up the phone and talked to someone prior to clicking the button. If it says that it was new, never installed, etc and did not mention anything about "retail boxing" or anything like that then that is a different story. This is almost like the people that sue McDonald's for spilling hot coffee on themselves when they ordered a "Hot Coffee." Why does it seem that so many people want something for nothing, and when they dont get it automatically go on the interwebz and start ranting.

  14. #14
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    I understand what I was getting into. But the fact being that as a business you should inform your customers of exactly what you are getting. So what if you went to a car dealer and bought a car and they sold it as new but instead you found out it was damaged in transport after you had bought the car but they fixed it up to look new. So as a dealer they dont need to inform you so you would be ok with that. This is a internet business where you are not seeing what you are buying until it arrives all im saying is just advertise that is an oe if it is one, how hard is it? Im not saying that its a lesser of a product or anything.

    My main concern is their customer service. You guys seem to be addressing only one of the many issues. Also one of my least concerned issue with dealing blueskycycling. So enlighten me on my other issues.

  15. #15
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    Is oe stuff warranteed?

    The Mcdonalds coffee story is used by too many people when they don't know the whole story (skin grafts, hundreds of prior complaints, how it spilled etc.).

  16. #16
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    I'm not so sure most know the difference between OE and packaged in a pretty box....both are new items, unused, so I don't see the issue, particularly if the item is had at a price that is significantly lower then competitors. What I know to be a fact is that if an item is a takeoff from a previously built up bike, then that is always stated by every legitimate on-line retailer without exception. If it's not a takeoff, then the choice between OE vs wrapped in bells and whistles for $30+ more is a no brainer. I've used Blue Sky for over 8 years, and have yet to have had an issue.

  17. #17
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    Quote Originally Posted by nyczbubba View Post
    So what if you went to a car dealer and bought a car and they sold it as new but instead you found out it was damaged in transport after you had bought the car but they fixed it up to look new. So as a dealer they dont need to inform you so you would be ok with that.
    You're not going to like the answer to this one. They in fact are not required to tell you unless the damage is quite significant. This isn't such an issue for cars made domestically, but import shipyards have huge autobody shops doing just this. And you'll never know.

    With that said, OE vs retail means what kind of box it comes and if instructions are included. The only exception to that would be some manufacturers (like Rockshox) won't honor warranty on OE parts.

  18. #18
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    I always laugh when people quote the McDonalds story incorrectly. McDonalds spent millions and millions of dollars on PR to make sure the story that was published was a pretty twisted version of the actual events. If you actually read any of the case (which is available online) it's pretty obvious that the facts that led them win the case were very different then the facts presented by the media.

    Let's put it this way for simplicity: McDonalds purchases coffee cups that are made in 2 pieces b/c they are cheaper, the cheap 2 piece cups split at the seam as a result of the heat, multiple people previously receive burns as a result of the cups falling apart on them, McDonalds does a cost analysis and decides that the money they save on cups more than makes up for the lawsuits that they incur over time. The judge decides that is gross negligence which is why the penalty was so high.

    Without looking it up, as I recall even the information by the media that the lady was driving and the coffee was between her legs was not even accurate or correct. I believe she was the passenger and the cup literally fell apart all over her upper leg as well as other private/uncomfortable areas.

  19. #19
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    Quote Originally Posted by car_nut View Post
    You're not going to like the answer to this one. They in fact are not required to tell you unless the damage is quite significant. This isn't such an issue for cars made domestically, but import shipyards have huge autobody shops doing just this. And you'll never know.

    With that said, OE vs retail means what kind of box it comes and if instructions are included. The only exception to that would be some manufacturers (like Rockshox) won't honor warranty on OE parts.

    Not a great example to use actually. A better example would be, the car is new but has been put in "demo service" and the owners wife has been driving the car around for a couple of months. Every state is different, but in NYS you cannot sell the car without the customer filling out a disclosure statement letting them know that the car was a "demo" and essentially that the manufacturers warranty started when the wife first started driving the car - 2 months ago.

  20. #20
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    Quote Originally Posted by TraumaARNP View Post
    I'm not so sure most know the difference between OE and packaged in a pretty box....both are new items, unused, so I don't see the issue, particularly if the item is had at a price that is significantly lower then competitors. What I know to be a fact is that if an item is a takeoff from a previously built up bike, then that is always stated by every legitimate on-line retailer without exception. If it's not a takeoff, then the choice between OE vs wrapped in bells and whistles for $30+ more is a no brainer. I've used Blue Sky for over 8 years, and have yet to have had an issue.
    Obviously u just are repeating what a fe people posted already. Everyone knows what OE means by now. So when you decide to make a contributing post, please try again. Oh thats great that you were forunate enough to have had no problems with them for 8 years but I know at least 3 other people who had a problem with them too. Dont get me wrong I really wanted to make it work but unfortunate that they didn't. I am just posting my experience, everyone else has theirs, just mine wasn't good.

    You guys seem to be attacking one issue which is the most minor one. So if anyone else who has something to say other than about the oe issue please do.
    Last edited by nyczbubba; 08-11-2011 at 11:22 AM.

  21. #21
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    my slx cranks arrived this morning, less than 24hrs after ordering. so far so good.

    btw, this was my first order from BSC.

  22. #22
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    Quote Originally Posted by ffc3 View Post
    Other places, like Jenson, will state if it is oe.
    BSC "should" disclose that the items are OE. I was a little surprised to get an XT cassette wrapped in plastic instead of a box... but, I got it fast and it didn't really matter to me.

  23. #23
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    Well this explains why my new crankset was wrapped up in brown paper. I was too excited to wonder why it wasn't packaged. It did include directions though.
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  24. #24
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    sucks when people bad mouth a company on a public forum that provides them with awesome deals for petty stuff like this. OMG they were sold out, OMG they took a long time to ship, damn you were robbed, violated, screwed!!! Whether the person posting has a point or not, is the situation so bad that you should flame a company publicly? just something to consider.

  25. #25
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    Quote Originally Posted by nyczbubba View Post
    Obviously u just are repeating what a fe people posted already. Everyone knows what OE means by now. So when you decide to make a contributing post, please try again. Oh thats great that you were forunate enough to have had no problems with them for 8 years but I know at least 3 other people who had a problem with them too. Dont get me wrong I really wanted to make it work but unfortunate that they didn't. I am just posting my experience, everyone else has theirs, just mine wasn't good.

    You guys seem to be attacking one issue which is the most minor one. So if anyone else who has something to say other than about the oe issue please do.
    OK, here goes. As far as stock issues with websites, that unfortunately happens a lot with bike stores. You have to remember most of these shops aren't tech guys and have spent some basic money to get a basic website with an online shopping cart. You may have noticed quite a few of them look almost exactly the same? Even the bigger shops are little guys compared to Amazon.com. A lot of these websites aren't always linked up to real time inventory. Some of them are updated by hand even. It is quite common for a bike website to post a sale item that sells out so fast that stock goes to backorder and your order cannot be filled, even though it said in stock when you sold it. It's not like Chainlove where they're counting down each item sold until it's gone. I'm not saying it's right, or that it's a good experience when it happens to you, but it's not limited to Blue Sky. If you really have any doubt about stock and want to be absolutely certain when you order, just call them.

    Your first issue is wrong, but mistakes do happen. You were just unlucky. A lot of time it's how they make it right that matters. You shouldn't have to contact them to get your items sent, but at least they sent it out as soon as you called them. I'm not giving them a free pass, and customer service should never be "optional," but my overall experience with them has been pretty positive.

    At least they never lied to you. Sounds like they were pretty up front and honest in both cases. I'd rather have that than be told something completely false or be given false promises like some other websites have done.
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  26. #26
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    Quote Originally Posted by mklien View Post
    sucks when people bad mouth a company on a public forum that provides them with awesome deals for petty stuff like this. OMG they were sold out, OMG they took a long time to ship, damn you were robbed, violated, screwed!!! Whether the person posting has a point or not, is the situation so bad that you should flame a company publicly? just something to consider.
    Sanity over drama is my mantra.

  27. #27
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    Quote Originally Posted by nyczbubba View Post
    So if anyone else who has something to say other than about the oe issue please do.
    So your issue was with customer service - what would they have had to do to prevent this **** storm? Should they just have been nicer, and not hurt your fee-fees? Or did you expect them to order a new fork from Fox, and sell it to you at OE price? Inquiring minds want to know

    I've bought low-priced bb7sfrom Blue Sky, they were OE take offs and came wrapped in cellophane, I was surprised but not disappointed. The parts were all new.
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  28. #28
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    I like paragraphs.

  29. #29
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    What do You want?

    I don't get it? They made a mistake. What do you want them to do now?
    How could their customer service improve? Did they wait 2-3 weeks to tell you the fork was out of stock? Or did it happen in a matter of days.

    Everybody makes mistakes ... so things didn't workout for you this time. Such is life. Move on. Get over your anger.

    As far as this whole OE versus retail thing, I recycle boxes, so I could care less what it comes in as long as it is new. The items that I have bought from BSC that were OE were new, not even takeoffs, unless someone spent inordinate amounts of time removing any indication of wrenches or tools being used on the bolts.

    When I worked a long time ago in customer service one truth I learned was that the customer is NOT always right because you will always get people who want things their way or no way.
    You cannot go against nature, because when you do, its part of nature too.

  30. #30
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    I've bought a set of SLX Cranks, and an "OE" Reba RLT Dual air fork from BSC. The only part that irritated me was that there was no pump for the shock, otherwise it's been pretty smooth. I'll admit, I have no idea what OE from Aftermarket, but I'm happy with what I bought...

    I'm still baffled with the idea that I can buy parts from a shop 3000km away at a fraction of local prices...

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    I guess nobody should ever order from Chainreaction cycles either, since everything I've ever ordered from them was OE, but none of it ever said it was OE.

    I've received a couple of OE things from Pricepoint as well that weren't labeled as OE.

    Your making a huge deal about a box!

  32. #32
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    I mean, c'mon, for less then 6 bills, you also got a free headset and free shipping; didja' expect a stripper gram delivery lady as well?

  33. #33
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    Quote Originally Posted by TraumaARNP View Post
    I mean, c'mon, for less then 6 bills, you also got a free headset and free shipping; didja' expect a stripper gram delivery lady as well?
    I didn't see that as a shipping option when I ordered my slx crankset!

  34. #34
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    Quote Originally Posted by wrecklessrex View Post
    i didn't see that as a shipping option when i ordered my slx crankset!
    ..............:d

  35. #35
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    I've had nothing but good experiences from BLUESKYCYCLING. I've bought all my tires from them. Once placed an order for shoes, they called back, leaving a message on the home phone stating the shoes were B/O and CC charges would be reversed. No issues.

  36. #36
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    Let that steam off. I see what you do for a l living. Dude, realize that most people in this country are pretty laid back.
    “You can always count on Americans to do the right thing - after they've tried everything else.”

  37. #37
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    Quote Originally Posted by -Todd- View Post
    I've bought a set of SLX Cranks, and an "OE" Reba RLT Dual air fork from BSC. The only part that irritated me was that there was no pump for the shock, otherwise it's been pretty smooth. I'll admit, I have no idea what OE from Aftermarket, but I'm happy with what I bought...

    I'm still baffled with the idea that I can buy parts from a shop 3000km away at a fraction of local prices...
    Not that it matters to this thread, but I just thought I'd let you know that it's very rare to get a shock pump with anything these days. Unless it explicitly states it when you buy it, I wouldn't expect one. I didn't even get one with my brand new Pivot Mach 5.7. I was told the bike manufacturers mostly stopped including those a few years back. I'm sure I could have talked the shop into throwing one in, but I already have 3 and I was getting a sweet deal anyway. I did get one with my 2011 Trek X-Cal though, FWIW.
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  38. #38
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    Quote Originally Posted by COLINx86 View Post
    Your making a huge deal about a box!
    It's more like 20 boxes for me. If these weren't OE, Treefort might touch it, and between taxes and shipping, it's more like 20 boxes
    If you can't play, display.

  39. #39
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    Quote Originally Posted by BaeckerX1 View Post
    Not that it matters to this thread, but I just thought I'd let you know that it's very rare to get a shock pump with anything these days. Unless it explicitly states it when you buy it, I wouldn't expect one. I didn't even get one with my brand new Pivot Mach 5.7. I was told the bike manufacturers mostly stopped including those a few years back. I'm sure I could have talked the shop into throwing one in, but I already have 3 and I was getting a sweet deal anyway. I did get one with my 2011 Trek X-Cal though, FWIW.
    Thanks for the clarification... Now all I need is the REBA genie to show up and help me setup the damping & rebound...

  40. #40
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    Blue Sky is pretty awesome. I do spread my online business locally to price point and Jenson as well. Lately not so much Jenson because they shipped from out of state.

    bluesky and PP are fast shipper. I often get the product the next day if I order early the day before. I've never had any problem with their CS at all. They are usually great especially for an online site, if you want better service and parts that come in it's original package then visit your nearest LBS.

    If you want state of the art up to the second inventory updates then be prepared pay extra for it. I'll accept some misfires from time to time due to items that's sold out. Hey what do you want them to do exactly.

  41. #41
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    Everyone is entitled to their opinions. I'm not here to argue or dispute with anyone here. I am simply expressing my experience with them. Ok lets get a few thing straight here. So yes everyone entitled to make mistakes, you are right about that. I even gave them another chance to redeem themselves on that one but, because of them not updating their inventory on their website caused me to have another issue. Ok fine, that's a mistake again but, don't be an ass about it on the phone when I want some answers to why and how come they operate the way they do. Second, yeah OE is nothing different than a new with original packaging item. Still I think they should inform you that it is OE. I can see that some of you are partial to BSC. To bash a company on a public forum seems to be my right as an American right? I think I'm entitled to express how I feel about a certain company as you are if you had a great experience with one, no? I mean if you had an amazing transaction with one company you would post wow "so and so company was great to deal with, it took 2 days to receive it and I got such an awesome deal. I will definitely do business with them again!" But, when someone post something bad about a company you guys all jump down someones throat about how messed up it is to do so. I am upset about how they handled my situation. Instead of the "Too bad" attitude they could of been a little more comforting and nicer. I'm not expecting anything free or anything more. I would expect a little more effort to keep me as a customer instead of "my sh*t don't stink" attitude and without your business we will still continue to thrive. I informed them that I would post this on the forum and you know what their response was? "I'm sorry you feel this way, but who cares?"

    Oh BTW I am glad that all who posted that they are happy with their business with BSC, I just wish I could be one of those people, but sometimes it just happens like this.

  42. #42
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    Why don't they disclose oe? They can simply sell more, ethical or not.

  43. #43
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    Quote Originally Posted by nyczbubba View Post
    Instead of the "Too bad" attitude they could of been a little more comforting and nicer. I'm not expecting anything free or anything more.
    OK, so it really was your hurt fees-fees that caused the problem. Carry on.
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  44. #44
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    No Fixin it!

    Quote Originally Posted by nyczbubba View Post
    Everyone is entitled to their opinions. I'm not here to argue or dispute with anyone here. I am simply expressing my experience with them. Ok lets get a few thing straight here. So yes everyone entitled to make mistakes, you are right about that. I even gave them another chance to redeem themselves on that one but, because of them not updating their inventory on their website caused me to have another issue. Ok fine, that's a mistake again but, don't be an ass about it on the phone when I want some answers to why and how come they operate the way they do. Second, yeah OE is nothing different than a new with original packaging item. Still I think they should inform you that it is OE. I can see that some of you are partial to BSC. To bash a company on a public forum seems to be my right as an American right? I think I'm entitled to express how I feel about a certain company as you are if you had a great experience with one, no? I mean if you had an amazing transaction with one company you would post wow "so and so company was great to deal with, it took 2 days to receive it and I got such an awesome deal. I will definitely do business with them again!" But, when someone post something bad about a company you guys all jump down someones throat about how messed up it is to do so. I am upset about how they handled my situation. Instead of the "Too bad" attitude they could of been a little more comforting and nicer. I'm not expecting anything free or anything more. I would expect a little more effort to keep me as a customer instead of "my sh*t don't stink" attitude and without your business we will still continue to thrive. I informed them that I would post this on the forum and you know what their response was? "I'm sorry you feel this way, but who cares?" Oh BTW I am glad that all who posted that they are happy with their business with BSC, I just wish I could be one of those people, but sometimes it just happens like this.
    "Instead of the "Too bad" attitude they could of been a little more comforting and nicer." .
    Really? Does not seem like it.
    Vague statement you make here. What, instead of calling you back with 4 hours of your order they call back in 4 minutes and then spend 30 minutes comforting and being nicer to you on the phone.

    In the end, it appears both will be better off without each other. BSC will be happy not to deal with a customer like you.
    You cannot go against nature, because when you do, its part of nature too.

  45. #45
    West Chester, PA
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    Quote Originally Posted by BaeckerX1 View Post
    Not that it matters to this thread, but I just thought I'd let you know that it's very rare to get a shock pump with anything these days.
    All aftermarket boxed rock shox forks come with a pump. Which is nice because you can sell them in about 10 seconds on ebay for $20 buyitnow. Its like a $20 rebate if you already have a pump.

  46. #46
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    Quote Originally Posted by 92gli View Post
    All aftermarket boxed rock shox forks come with a pump. Which is nice because you can sell them in about 10 seconds on ebay for $20 buyitnow. Its like a $20 rebate if you already have a pump.
    Since when? I bought a brand new RockShox Revelation in 09 (dual air, motion control, not a cheap fork) and there was no shock pump. Since I got it from my dad while he was working at a bike shop and it was in complete, unopened retail packaging, I doubt he would have taken it out and not told me.
    Gotta get up to get down.
    LMB

  47. #47
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    I've bough several RS Soloair forks over the years and al retail versions came with a pump. The last batch I bought were 10' Recon 351 Soloair 140mm with 20mm Maxle. They came with a pump.

  48. #48
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    Quote Originally Posted by BaeckerX1 View Post
    Since when? I bought a brand new RockShox Revelation in 09 (dual air, motion control, not a cheap fork) and there was no shock pump. Since I got it from my dad while he was working at a bike shop and it was in complete, unopened retail packaging, I doubt he would have taken it out and not told me.
    He stole your pump dude !

    I've gotten pumps with all 3 rebas I've bought over the last few years. Funny thing is I've yet to get a fork in a box that wasn't opened by somebody along the way. They're always re-taped. I'm ok with the dealer making sure the right item is in the box, they just better not steal my rebate pump !!

  49. #49
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    Quote Originally Posted by BaeckerX1 View Post
    Since when? I bought a brand new RockShox Revelation in 09 (dual air, motion control, not a cheap fork) and there was no shock pump. Since I got it from my dad while he was working at a bike shop and it was in complete, unopened retail packaging, I doubt he would have taken it out and not told me.
    Papa's got a brand new side bag, or you have that dreaded "OE" item.

  50. #50
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    Quote Originally Posted by qdawgg View Post
    I always laugh when people quote the McDonalds story incorrectly. McDonalds spent millions and millions of dollars on PR to make sure the story that was published was a pretty twisted version of the actual events. If you actually read any of the case (which is available online) it's pretty obvious that the facts that led them win the case were very different then the facts presented by the media.

    Let's put it this way for simplicity: McDonalds purchases coffee cups that are made in 2 pieces b/c they are cheaper, the cheap 2 piece cups split at the seam as a result of the heat, multiple people previously receive burns as a result of the cups falling apart on them, McDonalds does a cost analysis and decides that the money they save on cups more than makes up for the lawsuits that they incur over time. The judge decides that is gross negligence which is why the penalty was so high.

    Without looking it up, as I recall even the information by the media that the lady was driving and the coffee was between her legs was not even accurate or correct. I believe she was the passenger and the cup literally fell apart all over her upper leg as well as other private/uncomfortable areas.
    Add to that hundres of prior burn complaints, a labia skin graft, and a punitive damages verdict that represented one days worth of profit from coffee.

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