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  1. #51
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    Quote Originally Posted by mtnbikej View Post
    Apparently, they ride on Fridays and Saturdays too instead of working.
    I called last Wednesday, so apparently you can add that day to the list as well.

    My story:

    I had placed a web order Monday morning. When I hadn't heard anything or received tracking by Wednesday I started the process of trying to contact them. All phone numbers either went to voicemail or were disconnected (which I thought was weird for a company that claimed to have two brick & mortars). After Googling the company name I started to see thread after thread of people complaining about slow or non-existent service. I e-mailed orders at bikepartsexpress.com and copied info at sagecycles.com telling them to cancel my order and I stated the reasons why. I also told them I had notified my bank to reject the charge.

    Fast forward to last night when I'm checking my CC charges and see that BPE put their charge through last Wednesday. Coincidence?

    I still haven't received any contact from BPE (not even tracking so who knows if they even shipped something or just charged my card) and as far as I'm concerned I canceled my order with them. I'm in the process of disputing the charge with my CC company and they can sort it out with BPE's CC company.

    Maybe if BPE gets enough charge backs their CC company will drop them.

    Oh and after canceling my order with BPE I called up Zach @ Bikebling.com and placed an order with them. Can't say enough good things about BB. I should have just placed the original order with them.

  2. #52
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    I received my goods from Orem, Utah on 11/19/2012. The order was complete and arrived in good shape.

  3. #53
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    I have an update for my experience with BPE.

    They did end up shipping me a package two weeks after I had originally placed my order, and over a week after I had e-mailed them to cancel it.

    I went through my credit card company and disputed the charge. The credit card company suggested it would be best if I mailed the package back to BPE with tracking.

    After waiting a couple of weeks and realizing this was going to be a long drawn out process I tried contacting BPE. It took 7 or 8 calls over the course of a day to finally get someone to answer the phone. "Rick" answered the phone. I explained the situation and he apologized. He said he had run into some distributor issues, but everything was straightened out now. I explained that I had tried to cancel my order and I was seeking a refund. He said no problem, just ship the merchandise back to him and he'd refund my money plus the additional shipping.

    I shipped the package back to him that same day. I also e-mailed him a copy of the postage receipt so I could be reimbursed. Oddly he told me to use either rick at sagecycles.com or rick at bicyclepartsexpress.com. He said no one checks the info or orders e-mail addresses.

    A week later and I had not heard a word from Rick. I checked the tracking and the package had arrived 2 days after I had mailed it. Three more calls to get Rick on the phone. This time I caught him out getting some lunch. Funny, I had called the supposed phone number for his brick & mortar, but he was talking to me from his cell phone while at lunch. I've never heard of a bike shop closing down for lunch before. Rick said he had in fact received the package and would be processing my refund (including the return shipping).

    Another couple of days go by and I get an e-mail from info at sagecycles.com informing me that my credit card was being credited for the returned merchandise. I then received a separate e-mail asking for my PayPal e-mail since they couldn't refund me money over and above the original amount. I immediately responded to the e-mail providing my PayPal info. Then I remembered Rick told me no one checked those e-mail addresses (even though they use them to e-mail customers). So I forwarded everything to Rick's e-mail addresses. Never heard a response from Rick.

    Fast forward another two weeks and no credit has been posted to my card. I tried calling Rick, but gave up after two calls that just went to voicemail. I sent him another e-mail asking him to please process my credit and to PayPal me the shipping charge. Nothing.

    Another week goes by and my credit card company finds in my favor and adjusts my account for the "purchase". I'm out the $13 I paid for return shipping, but at this point I'm just happy to be done with Rick and his bull$hit.

    Either this guy is a flat out liar or just a really ****ty businessman. Either way I will never have anything to do with him or his companies again. I'll also make it a point to tell anyone who asks about my experience with BPE, Sage Cycles or directbicycleparts.com.

    So in short... a big F*ck You to Rick. He dicked me around and never kept his word.

  4. #54
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    time for credit card dispute
    08 Ironhorse Yakuza
    04 Santa Cruz V10
    15 Gravity Bullseye Monster
    04 Giant Simple

    My parts for sale

  5. #55
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    So what became of all of this? Curious since I placed an order before I saw this.

  6. #56
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    Received my item in a timely manner, approximately 2 weeks from order date.. Communication was just fine and the prices were unbeatable. I went back and checked my emails and this is the fourth order I have placed with BPE over three years and other than a fork taking about 3 weeks and communication possibly not the best I have experienced I can honestly say my experience with BPE has been just fine and the prices on their sale items is absolutely unbeatable. I don't mind waiting another week or so if it is going to save me $100 or so.

  7. #57
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    Well, I'm experiencing the same woes as most everyone. I placed my order on Friday, I received an order number right away which I assume is auto-generated. On Tuesday I replied to auto-generated email, no response. Wednesday I sent an email to sage cycles, no response. I may just call my credit card and block the purchase.

  8. #58
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    Don't you think you may be jumping the gun a little bit? The place is probably not open on Sat or Sun and basically 2 working days past your order you are wanting to call your CC company???? I have ordered several things from BPE, all at extraordinary prices. Is there communication the best in the world.....NO. Are they the absolute fastest in the world....NO. BUT, they are waaaay less expensive and also faster than any local bikeshop I have ever dealt with.

  9. #59
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    While I think that BPE is the WORST company on earth and the owner is a CROOK, I think you are jumping the gun here. IF you call the credit card company this early, they might deny your claim when you actually need it because this hack stole your money.

  10. #60
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    Quote Originally Posted by foster View Post
    "Rick" answered the phone. I explained the situation and he apologized. He said he had run into some distributor issues, but everything was straightened out now.

    Translation: Not paying bills, suppliers not shipping until account is current.

  11. #61
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    I was just about to order from this place, but there are so many shady internet operations out there, I am glad I did a search beforehand. This thread makes it very clear that they will not be getting my business.

  12. #62
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    I ordered an XISC crankset and BB from them on Sunday afternoon for a great price AND they thru another discount on top for being a first time customer.
    I stumbled upon this thread last night and started to freak out -- i have a race in less than three weeks and no crank.
    So i called this afternoon, just to get a feel for the place, and I am no longer worried.
    A guy named Bradley answered right away -- could tell he was a mechanic at work -- and talked shop with me or a few.
    I told him I just wanted to double-check the crank compatibly with my bike. He was awesome. Got the part number, called Specialized, called me back, all within 10 minutes.
    I informed him of my time constraints and he assured me that i would have my new crank by Monday.
    I'm giving these guys an A+ so far.
    That said, I'm still only a few days in. Let's see how long it takes to arrive.
    I'll let you know…

  13. #63
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    I have ordered several big ticket items from them: frame, fork, etc. and have gotten the absolute best prices on everything and received everything as quick or quicker than I would have gotten them if I ordered from a local bikeshop (which NEVER could have matched their prices).
    I would not hesitate to order from them again and I would not let this thread bother you.

  14. #64
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    Sure enough, got an email and tracking number with USPS this afternoon. All is smooth with these guys. Tracking says crank and BB here on Saturday. That would be less than a week to get here. They are in Utah - I'm in S. Florida. I've ordered gear from Miami that's taken longer...
    I'll let ya know when the package arrives.

  15. #65
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    Wow. I'm impressed. Stuff arrived this afternoon, actually ahead of schedule. Less than a week to my door and the best price on the Web.

    I will definitely be ordering from them again.

    Disregard all the nonsense early in the thread. As of right now, these guys are A+

  16. #66
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    I am with you. This place rocks and if you don't want to do business with them you can always use them as a price match to somewhere you would rather use. They currently have the best price I have found on the I9 Torch rear XX1 hub plus you can use one of their coupons (which are always available) to get another 10% off! Unbeatable!

  17. #67
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    JohnGataRide and epiphreddy, you two guys sound like shills.

    I've never ordered from bikepartsexpress but I found this thread and now I never will. The way in which you enthusiastically support them and casually brush off VERY SERIOUS business violations in the not-too-distant past makes me wonder if you're crazy or personally connected to the company.

  18. #68
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    Hey, trust me (or don't I don't care), I came across this thread after purchasing a close out Jet RDO back in Sept at the BEST price I have seen anyone post and I became quite worried too. Their communication (as I have stated before) is not the best (but still better than ANY of my local bikeshops). BUT it was purchased on a credit card so what is the worst that could happen? People act like it is the end of the world, that it is coming out of their pockets, that their cycling career will be destroyed....when in fact that is what the CC is for, protection. NOTHING can happen. If a scam were to occur (I have had it happen) call your CC company, that is it, costs you NOTHING. All I am posting about is my experiences with them. If you want to support your local bikeshop and pay full retail or whatever, have at it. I could care less. The fork I bought took about 3 weeks to get which is as fast or faster than most any small bikeshop at HUNDREDS less. The frame took like maybe two weeks. Go ahead SPEND more money and possibly get better communication, quicker shipping, I could care less....hey call me crazy, but if it takes another week and it takes a few days/emails to save a couple of hundred dollars I don't mind at all....but that's just me...I must be crazy!!!! LoL

  19. #69
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    ColinL: You're a big boy. Make your own call. I didn't have that option. I found this thread AFTER i placed my order.

    But regardless of what all these others have posted, my experience was great. I don't know what happened in the past -- maybe the move is now complete and **** is more organized -- nor do I care.

    All i know is that I got a stellar deal on an XISC crank shipped to South Florida from Utah in 6 days.

    That's not crazy -- that's real

    AND I will order from them again if need be.

  20. #70
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    Reading back a bit, I almost feel sorry for the guy who runs this store. He's getting nailed and has probably lost a ton of business. If you start at the beginning, it seems like a few competitors decided they had it out for him. Look up a couple of the original posters -- they are stores, not people.

    No one in the last year has had any issues with this place. I hope they are able to keep in business despite all this crap said about them. They have great prices and my experience was awesome.

  21. #71
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    My personal take is that if you use Ebay you are far better protected against crap like this due to their policies and the fact that sellers are very protective of their reputation score so they do what they say, when they say. Anyway-- carry on.

  22. #72
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    I have been scammed on ebay on a bike purchase, sent faulty parts, and received mis-represented items. It takes a LONG drawn out process to resolve (like 6 weeks). And if Ebay decides to rule in favor of the person who has done wrong you are screwed. How is that protection? Your CC company will do an investigation and you aren't responsible for any charges in question until resolved which is usually less than a month. I can honestly say that I have NEVER been scammed by an online bike shop and I have purchased hundreds or items. You are basing your "take" on other peoples posts that you don't know and you have never even bought from BPE. Me and Johngataride have had great experiences with BPE through actual purchases. Your CC is your protection against whatever fears you seem to have. I too think some of the complainers were competitors (I read the entire thread I suggest that ColinL do the same). As far as I am concerned MTBR should not allow threads like this where a few people set out to ruin a shops reputation.
    On your next bike part/purchase, why don't you shop around online and if BPE is as good a price or better give them a shot and see for yourself, then you will have an informed opinion. I have no interest in BPE other than keeping as much $$ in my pocket and getting the same parts as elsewhere but at less prices.

  23. #73
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    I did read the whole thread, that's why I am shocked that anyone would buy from them after reading it.

    You can get screwed by anyone, anywhere. If you do it on ebay, your rep plummets and so do your sales. Granted, that's until you close the account and start a new one. But new sellers with low rep are also a warning to buyers.

    If you do it on a website, new customers show up all the time, unaware of your past history unless they happen to look for reviews on MTBR, google, etc. I have no doubt that some customers are happy, or at least indifferent, and apparently you are one.

  24. #74
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    All....please note I DO NOT OWN/OPERATE/WORK AT a bike shop. I want folks to know of my experience with BPX this month. I placed an order for "in stock" parts....2 weeks and nothing. I called and was told some parts were no longer available...to wit i instructed them to ship the available parts. Said parts arrived with a "correct" invoice, however my CC statement had me charged the original amount. COUNTLESS CALLS have achieved nothing!!! These folks are either dishonest or inept business people...I WOULD NEVER RECOMMEND DOING BUSINESS WITH THEM.

  25. #75
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    I have ordered from them twice this summer, they are slow to respond, and I did send a reminder email to "get things rolling", but both products arrived within a week and we're the correct items. They sell at a discount and shipping is free.

    It's a real bike shop, Bikepartsexpress is their internet sales. I don't think it's a big operation. Just be sure and use a VISA or PayPal, recognize that buying online is risky, so you are better off buying from your LBS if they have a decent turnaround.

  26. #76
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    Quote Originally Posted by Nurse Ben View Post
    IJust be sure and use a VISA or PayPal, recognize that buying online is risky, so you are better off buying from your LBS if they have a decent turnaround.
    Buying online from any reputable vendor is NOT RISKY.

    It works perfectly fine the vast majority of the time and a reputable vendor will actually answer your emails, calls, what have you and resolve any issues that may actually occur.

    Buying from operations known to have serious issues in the past and apparently present-- that is risky.

  27. #77
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    Quote Originally Posted by ColinL View Post
    Buying online from any reputable vendor is NOT RISKY.

    It works perfectly fine the vast majority of the time and a reputable vendor will actually answer your emails, calls, what have you and resolve any issues that may actually occur.

    Buying from operations known to have serious issues in the past and apparently present-- that is risky.
    And how do you know there are "known" serious issues? From reading posts on a forum? How about Scorpaguy? His very first and only post is to bash BPE. I am calling BS on some of these posters.

    Have you ever purchased from BPE? Me and several others actually HAVE and can provide first hand positive accounts of our experiences with BPE.

    And I agree with you buying online is NOT risky for stated reasons. It is about the only place I buy bike parts since my local bikeshops are so pathetic.

  28. #78
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    Quote Originally Posted by epiphreddy View Post
    And how do you know there are "known" serious issues? From reading posts on a forum?
    And google reviews. And other forums. What should we do, visit each person who complains here to get a legally witnessed affidavit?

    People do not complain this much about businesses that are doing a good job. Where there's smoke, there's usually fire.

  29. #79
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    Re: BikePartsExpress.com SCAM

    for what its worth. i ordered a new rear wheel. payed with paypal. ordered on wednesday recieved it Saturday . very fast ship and beat price by over $30. i will order from again. also sent email after order and got fast reply and trackong number

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  30. #80
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    Oooh Oooh. How could that be? You must be a shill. You are part of the scam! Ha! I too have had nothing but good experiences buying from BPE. Piss on anyone else who has NEVER bought anything from them and want to bad mouth the place based on a few bad reviews. Maybe the posts/reviews are maliciously fictitious, who knows? Like a person that has one post to blast the place. Maybe they did have an issue or two, but who has had PERFECT service with every transaction? I too will use them again, if nothing else you can use them to price match from a shop you like using more.

  31. #81
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    I am not here to flame anyone, but I thought I would provide my personal experience with BPE. I ordered a RaceFace Turbine fat bike crank in July and since I had not received it by the end of the month I sent them an email. I got a quick response saying that my crank was on back order and that they had a different crank that was in stock and if I wanted that they could send it right away or it would be a few weeks. It was a few dollars more and I had my heart set on the Raceface so I decided to wait. I waited for a month and with no updates or product I tried to contact BPE again. I did not receive any response. I tried again and since I never got any response I filed a complaint with PayPal hoping it would get some movement, but no response from BPE so I escalated it to a claim. BPE still did not respond so PayPal is refunding my payment. I had such high hopes, but I did not want this to turn into another Home Brewed Components experience so I felt compelled to make sure that I got my money back before I was out of the 45 day window to file a claim.

    I think it is paramount for e-retailers to provide good communication with their customers since it is not like a LBS where I can just drop in. In this case that started out well, but the ball was dropped and I am very disappointed. With so many choices of virtual stores and the proliferation of social media and forums it seems like the best way to develop a loyal following is to provide excellent service to differentiate yourself from others online. I hope BPE can smooth out whatever bumps they are experiencing and get back on track as they do seem to have a number of supporters out there. I wish them luck.

  32. #82
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    I ordered some parts from BPE 11/14 and still have not received my order. I have sent two emails asking for updates on the status of my order, the latest being this past Monday. I have yet to receive any response. I really hope they are just busy, but irrespective of the resolution of my order, I will never order from them again.

  33. #83
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    Hey folks...I've been wanting to share my experience about BikePartsExpress. I needed an expensive, uncommon service part that probably wasn't in stock. BPE had it for 60-80 dollars cheaper than just about any other shop online.

    Without thinking things through, I placed my order via paypal. The money was transferred instantly, and I received an automated order confirmation. After I ordered, I looked up reviews of BPE. This thread, as well as others, had made me pretty nervous about my careless purchase . A few days later, I emailed them with a polite an inquisitive tone, "I just wanted to check up on the status of my order..." There was no reply, which confirmed all the negative things I had read online. Then, out of the blue and one week later, I received an email saying that my order had shipped. The whole process took about 2 weeks from transaction to receiving the part.

    So here's my take: After reading this thread twice, I think it's unfair to call BPE a scam and Rick a crook. Sure, they aren't the best at communication. Maybe they have some issues with their accounts and distributors. However, they do have pretty stellar prices AND people do receive their items.

    In the future, if I'd truly save a ton of money buying through BPE and I had time to wait, I might use them again. But more likely and regularly, I'll shop from my go-to dealers because they make me feel more confident about the whole process.

    Lastly, let's not forget that we're all pretty used to buying stuff from online-giant-super-stores that have a really well-oiled, time and volume tested system for taking, processing, and delivering orders. BPE isn't Nashbar, ChainReaction, or Amazon, and therefore they probably shouldn't be compared to such retailers. All that being said, there isn't much excuse for abysmal communication.

  34. #84
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    oooh, oooh! can i play? i'll call him a piece of ****! like others have said, i too have ordered from them w/o reading reviews, bad on me i guess. i looked at the fact they're from the US and excepted that as enough cred. so i ordered a steel freehub from them and 10 days later i received a flat rate box with a receipt and bubblewrap. yes folks that's it, no freehub in the box. i immediately emailed them with every detail and number on that receipt & guess what no response. i also left 2 VM's and still nothing. the only thing they were quick to do is take my money! i find it funny that the only number for online and this ****ty store are the same and the fact that "phone hours" are 1 hour after the store opens. hopefully you OTB on your face today. i don't see a future for your store


    edit: what's really funny about this, is everywhere i see that POS's pic, he's on a phone! LOL if i believed in social networking i'd join twitter just to knock that phone off his face


    just found this info, haven't tried the phone because they don't open for another 1/2 hour
    Sage Cycles & Outdoor Gear 801-689-2644
    270 24th St, Ste 101, Ogden, UT 84401
    Sage Cycles & Outdoor Gear | Ogden, UT

    lol new number is constantly busy
    Last edited by fishwrinkle; 01-23-2014 at 10:14 AM.

  35. #85
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    WOW. I buy most of my MTB related stuff online and I am glad I stumbled upon this thread before being ripped off by this clown. There is absolutely no excuse for business practices such as this. I hope the word spreads, I'll do my part.

  36. #86
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    I blindly ordered a stans rear wheel great price from them . No contact from them received wheel in less than a week so who knows?

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  37. #87
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    i know i came off hot & it's not the $84 that bothers me, but it's the fact he has swindled many people.

    aaron, when was your order placed & what region are you in? might be a proximity thing on who gets filled, as in ass whippin' range?

  38. #88
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    I have had really good luck with them too. I have gotten better prices from them then anywhere else on the few things I have ordered. This thread and their lack of communication concerned me, but I have now bought an expensive frame, fork, and a few others things from them and with the exception of the fork taking about 3 weeks to arrive everything else was fine.

    I am also about 1,400 miles away in the southeast for what it is worth.

  39. #89
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    They had a part 'in stock' that other US online retailers were low on, so I purchased it a couple of weeks ago.

    What a fiasco. They confirmed the order and immediately took the PP money, but never sent any email confirming shipment outbound. Numerous phone calls and vmails and emails got no response for a week or so. Some of those emails went directly to the owner Rick. eventually I got a brief email from Randy (info@sagecycles.com) saying 'part not available' after all. No confirmation that they plan to credit my paypal acct.

    Wont' be doing business with them again, obviously.
    Originally posted by bucksaw87
    I still fail to see how mustaches, fixies, and PBR are ironic.

  40. #90
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    frorider, escalate it to a claim at PP. don't wait, i'm still dickin' around with "randy" waiting for a response and a refund.

  41. #91
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    Oh don't worry, as soon as I realized they were one of those online retailers with no real-life customer service despite listing a phone number, I reported this to paypal. I'm sure I'll get my money back; just bummed I had to waste my time on these clowns.
    Originally posted by bucksaw87
    I still fail to see how mustaches, fixies, and PBR are ironic.

  42. #92
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    I should have visited this forum before I ordered. I was jaded by the pricing.
    Terrible communication. You cannot check their website for order status. Emailed three times... no response. Last email (9-days after initial order) I threatened to cancel order and file Paypal grievance... the next day I got a shipping notification.
    DO NOT BUY FROM THIS COMPANY. A few dollars savings is simply not worth it.

  43. #93
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    You can always use them for a price match elsewhere.

  44. #94
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    Bikepartsexpress has 'not responded' to the PayPayl complaint process.

    Escalation is the next step. Of course paypal makes that overly difficult, but whatever.
    Originally posted by bucksaw87
    I still fail to see how mustaches, fixies, and PBR are ironic.

  45. #95
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    several days ago i received a full refund from PP. i actually found it quite humorous that randy asked me if i wanted a full refund or a new freehub sent to me, i responded i wanted a freehub. still waiting, lol.

  46. #96
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    Someday they will go to prison. Mailing empty boxes to customers is mail fraud, to which the Feds do not take kindly.

  47. #97
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    I am yet another victim of he scam business that Bike Parts Express seems to be. I ordered some Nordic ski gloves and found it odd that although they show ability to pay by Visa, MC, etc., the only way to pay was PayPal. They immediately took my money, but gave no indication whether the gloves were in stock and when they might ship. Numerous phone calls (ALL unanswered) and e-mails till finally they told me it is out of stock and no filling anticipated. I requested the order be cancelled, and after a few weeks I asked for a refund. Randy communicated that the owner refunded my money but after almost 2 weeks no activity on PayPal. I filed a dispute, now escalated.

    Does ANYONE have any solid evidence that this company is in any way whatsoever legitimate. Take a look at the reviews on their own Facebook page - all negative with similar stories. The Utah BBB has Sage Cyclery (same company - different name) rated as F. These guys really should be stopped from doing this - I see nothing but a complete fraud here.

  48. #98
    mtbr member
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    Did you read the thread??

  49. #99
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    Quote Originally Posted by epiphreddy View Post
    Did you read the thread??
    Yes, of course.

  50. #100
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    Then you have seen the solid evidence.

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