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  1. #1
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    Bike-Discount.de

    H&S Bike-Discount | hier sind die gnstigen Preise ....

    Anyone ever use them?

    Experience?

  2. #2
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    They are a great shop. I have bought from them several times.

    I do live in Germany though, so no idea of their international delivery, etc.

  3. #3
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    Ordered a heap of gear a week or so ago and am waiting on it to turn up. So far service and prices have been outstanding.

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    What are you seeing from them that appears very well priced ? Also order quite a bit from a few other German stores. -thx

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    Quote Originally Posted by jasong View Post
    What are you seeing from them that appears very well priced ? Also order quite a bit from a few other German stores. -thx
    Certain tyres are an absolute bargain.....

    Pretty much 99.9% of gear at bike-discount.de is well priced compared to anything in Australia. The other thing for me is they may not be the absolute lowest prices around but when I can order everything I want in one order, I can make substantial savings on shipping also.

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    Quote Originally Posted by Jack0207 View Post
    Certain tyres are an absolute bargain.....

    Pretty much 99.9% of gear at bike-discount.de is well priced compared to anything in Australia.
    Much sympathy for australians / canadians - it seems that everything there is ridiculously overpriced and in no way explained by logistics aspects. What is the real reasoning behind this gouging ?

    Several Euro (German) brands have poor distributors in other places, eg. Schwalbe in the US, Rohloff, BUMM, Schmidt, SKS, tubus, etc. Going "gray market" via sites like these indeed is incredibly valuable. If you're willing to do a bit more legwork, many of those sites will do price matching to other german sites. Then you can get a very nicely priced package together.

  7. #7
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    Quote Originally Posted by jasong View Post
    Much sympathy for australians / canadians - it seems that everything there is ridiculously overpriced and in no way explained by logistics aspects. What is the real reasoning behind this gouging ?
    Pretty simple economics: Small market, greater control exerted by a small number of distributors over most products (and their alternatives) in the market.

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    Quote Originally Posted by womble View Post
    Pretty simple economics: Small market, greater control exerted by a small number of distributors over most products (and their alternatives) in the market.
    Plus the fact you have an importer, then a wholesaler and then a retailer each marking the products up which compound quickly plus the fact the market here is smaller so the importer usually get a price which is dearer than the O/S retailer to start with.

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    Quote Originally Posted by Jack0207 View Post
    Plus the fact you have an importer, then a wholesaler and then a retailer each marking the products up which compound quickly plus the fact the market here is smaller so the importer usually get a price which is dearer than the O/S retailer to start with.
    I think many of these manufacturers should have a better policy working through a local (to country) retailer to sell these direct to consumers -- the end result is that their product ends up being way too expensive, and definitely not competitive with local products. But their quality is often superior. This is often the case with many german marks in the US for instance.

    But, the workaround is of course what you're doing and I've done.

  10. #10
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    Shipping to USA

    Anybody care to opine on their deliveries to USA if you have first hand experience with this shop?

  11. #11
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    My order turned up safe and sound yesterday. Very happy with the price, products and service. Will definitely use them again.
    Fitted the new Hans dampf and couldn't be happier.

  12. #12
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    Mmmm. Are you allowed to give scathing reviews nowadays? Lets just say that customer service isn't their strong suit - and I consider myself a pretty "easy" customer.

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    Quote Originally Posted by jasevr4 View Post
    Mmmm. Are you allowed to give scathing reviews nowadays? Lets just say that customer service isn't their strong suit - and I consider myself a pretty
    I think if you're interested in actually affecting others opinion, you need to give details. Anyone could have said what you've said about any store in existence, with everything going just fine.

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    Quote Originally Posted by jasong View Post
    I think if you're interested in actually affecting others opinion, you need to give details. Anyone could have said what you've said about any store in existence, with everything going just fine.
    But of course, why would I be motivated to trash a store that I thought highly of? Jenson, CRC, Universal Cycles, Wiggle and others have been great to me in the past.

    I've had 3 orders in with these guys.

    Sensational prices no doubt, but your string of luck will run out eventually.

    First order arrived, poorly packaged, but luckily no damage to the items. I should have left it there.

    Second order arrived, poorly packaged, damage to what I ordered. I emailed them advising of the damage (by their policy I had 2 weeks to advise them). They didn't reply for 2 weeks, by which time I was not eligible for a refund of course. After a month of backwards and forwards, playing their frustrating games, they offered me a coupon for about 1/3 of the purchase price. This wasn't what I wanted, but I realised that it was the most I'd ever get.

    I put in a final order, using the coupon. that was slightly over the coupon value. The credit card merchant application they used advised me that everything went through fine but of course a few days later they advised me that it hadn't. "Just put in another order and we will correct the final amount" (as the coupon had now been used and wasn't valid).

    The final amount was adjusted to something that didn't even make sense, and charged my card.

    I'm currently in the process of having my credit card company investigate the transaction. Who knows what will come of it. One thing is for sure, I'll never shop with them again.

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    Quote Originally Posted by jasevr4 View Post
    First order arrived, poorly packaged, but luckily no damage to the items. I should have left it there.
    Why wasn't the carrier questioned or put to blame?

    It's not clear what these orders go through when passing internationally - customs processing or how they're treated while in transit for 3+ weeks (similar cases for me).

    I'm not doubting your experiences, but I'm saying that in order to be credible one must give details on what the problems were, how they were handled, and why someone wasn't expecting 110% customer service (as most americans do) for any small complaint.

  16. #16
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    Quote Originally Posted by jasong View Post
    Why wasn't the carrier questioned or put to blame?

    It's not clear what these orders go through when passing internationally - customs processing or how they're treated while in transit for 3+ weeks (similar cases for me).

    I'm not doubting your experiences, but I'm saying that in order to be credible one must give details on what the problems were, how they were handled, and why someone wasn't expecting 110% customer service (as most americans do) for any small complaint.

    The carrier did not package the item up. Sounds like the shop/retailer just threw items in a box.

    Plus, as the consumer, I should not have to go back to the delivery service if my package/items show up damaged. That is what the shop/retailer is there for. If the shop/retailer tells you that you have to file a damage claim with the carrier yourself......call and dispute the charges with your CC company.
    I resolve to constantly assert my honest opinion on anything and everything - whether it is requested or not.
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  17. #17
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    Im currently awaiting a set of wheels from them for over 2 weeks and my follow-up contacts so far it hasn't been going well. To this day, according to DHL tracking it's still in Germany. Emails inquring about this issue to bike-discount.de and DHL-Germany is as about as helpful as talking to a brickwall.

    We'll see if we have a semi-happy ending to this. I say semi because the frustrations so far can only make this transaction merely OK if it does make it here relatively soon and without issue. Definitely a FAR FAR cry from my multiple experiences from another overseas vendor, Chain Reaction Cycles who have been absolutely great!
    "Single track is for pansies!
    I blast down a mountain once, and in my wake, lies a new single track for the rest of you."-sm

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    I had good luck with my $500 order from them... arrived safely packaged in just under two weeks from the order date. I can't believe how cheap their prices are...

  19. #19
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    Quote Originally Posted by jasong View Post
    Why wasn't the carrier questioned or put to blame?
    I understand your point, but take for example:

    Alfine hubbed wheelset:



    Those axles are pretty "pointy", wouldn't you say? Personally if I was packing them I'd use one of the many available plastic "plugs" that make the axles blunt like most vendors would.

    The box the wheelset was sent in was made of some of the thinnest cardboard I'd ever seen. If I would have complained to the postal service they would have laughed in my face. I have freighted, shipped and posted a lot of gear over the years - as the sender, you need to at least put some effort into protecting the item you are sending if you want to make the carrier liable.

    In addition to this, most carriers require the sender to put the claim in, not the receiver. When your sender is in another country, has their money (doesn't care), and claims to have a poor grasp of English depending on how it suits them at the time, you're flat outta luck.

    Quote Originally Posted by jasong View Post
    I'm not doubting your experiences, but I'm saying that in order to be credible one must give details on what the problems were, how they were handled, and why someone wasn't expecting 110% customer service (as most americans do) for any small complaint.
    I'm deliberately not posting 100% of the details here because I have seen cases in the past of businesses threatening legal action over negative feedback online. Unlikely I know, but still. That and in all honesty, I've wasted a lot of time typing (and swearing under my breath!) in regards to this business in the past.

    Why wasn't I expecting 110% customer service? In all honesty, I'm not sure I ever do with online orders. However I was expecting a "reasonable" amount for the first order. The second order sucked me in with the cheap prices though. That was my fault - after seeing how poorly packaged the first order was, I should have known to stay away.

    It's true, you get what you pay for. My money will be going to one of the many, many awesome online retailers in the future (and obviously my LBS assuming they can get me what I want). There's competitive prices, and then there's this place.

  20. #20
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    Quote Originally Posted by mtnbikej View Post
    uld not have to go back to the delivery service if my package/items show up damaged. That is what the shop/retailer is there for. If the shop/retailer tells you that you have to file a damage claim with the carrier yourself......call and dispute the charges with your CC company.
    The shipper can not know what will happen when it goes through customs, to what point it is opened up, how the carrier treats it during, as mentioned, 3 weeks or more of shipment (I've done this with several $$$$ orders too).

    Disputing with the CC company is exactly what I'm talking about with Americans expecting 110% service with vendors. There will be different rules for contracts with Mastercard/Visa with Euro vendors, check those terms of service. Credit cards aren't as all powerful as in the US for Euro purchases - part of the responsibility falls back to the consumer. Americans have abused credit cards and usually the vendors suffer - which gets both parties to play the "rules" game afterward.

    Yeah, I think over time that a vendor should gain a bit of knowledge of what's happeneing to packages that are destined for far away, and try to mitigate potential damage with containing things better. Nothing is gonna fix what potentially could be wreaked by unknown external third parties. That's the feedback I've given back for my purchases after having received them. But what you're doing is gray market shopping - and the vendor isn't making more money for going through all the hoops you're expecting for the same money they'd have from a local person.

    My point : obviously you're (or those that do this) wanting to save money, are not in a rush, know that there are many more external factors affecting shipping, so try to mention these things beforehand. Maybe you did. Packages get lost and beat up. How many non-English speaking customers order from US stores and demand that the store speaks to them in their non-native language? Things get lost in translation, the stores isn't making any more money on these. Be respectful. They will change their policies and many of us will suffer after they get burned (eg, "call your credit card company and dispute").

  21. #21
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    I appreciate the time you've given for this vendor experience. I order from German suppliers and received an order of 25 tires and other items from Bike24. They matched prices of other in stock items. The shipping time took 3 weeks. I had no problems, but its hard to damage tires. I'll ask for special wrapping for any potentially damaging item for future orders.
    Thanks.

  22. #22
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    Quote Originally Posted by jasong View Post
    The shipper can not know what will happen when it goes through customs, to what point it is opened up, how the carrier treats it during, as mentioned, 3 weeks or more of shipment (I've done this with several $$$$ orders too).

    Disputing with the CC company is exactly what I'm talking about with Americans expecting 110% service with vendors. There will be different rules for contracts with Mastercard/Visa with Euro vendors, check those terms of service. Credit cards aren't as all powerful as in the US for Euro purchases - part of the responsibility falls back to the consumer. Americans have abused credit cards and usually the vendors suffer - which gets both parties to play the "rules" game afterward.

    Yeah, I think over time that a vendor should gain a bit of knowledge of what's happeneing to packages that are destined for far away, and try to mitigate potential damage with containing things better. Nothing is gonna fix what potentially could be wreaked by unknown external third parties. That's the feedback I've given back for my purchases after having received them. But what you're doing is gray market shopping - and the vendor isn't making more money for going through all the hoops you're expecting for the same money they'd have from a local person.

    My point : obviously you're (or those that do this) wanting to save money, are not in a rush, know that there are many more external factors affecting shipping, so try to mention these things beforehand. Maybe you did. Packages get lost and beat up. How many non-English speaking customers order from US stores and demand that the store speaks to them in their non-native language? Things get lost in translation, the stores isn't making any more money on these. Be respectful. They will change their policies and many of us will suffer after they get burned (eg, "call your credit card company and dispute").

    You missed my point about disputing te charge with the CC company.

    If I order something from an Internet retailer(seller).....regardless of where they are/what language is being spoken........if the box/item arrives damaged.......and I contact the Internet Retailer(seller) and they tell me that I have to file a claim with the delivery company(UPS, FedEx, US Postal, DHL, etc.).........that tells me the seller is not willing to help with the problem with the transaction. The sales transaction is not complete until I recieve my item in the condition promised.

    When a damage claim is filed, the shipping company will inspect the box, packaging and item. If the shipping company deems that the damage could have been prevented had the seller met the packing requirements of the shipper, and denies the claim, then I am stuck with a damaged product. I don't get to choose the shipper when I place an order.....that is usually chosen by the seller.

    This would not happen with legitimate sellers.....Jenson, PricePoint, Chain Reaction, Speedgoat, etc.

    It is the sellers responsibility to ensure that I recieve my brand new item, in brand new condition. If is damaged in transit, the seller is still responsible for it....that is why it gets returned to the seller an the seller files the damage claim with the shipper. It is all part of being an online retailer.
    I resolve to constantly assert my honest opinion on anything and everything - whether it is requested or not.
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    Very good experience. Recommend.

    I had a very good experience with bike-discount.de. I ordered some Conti cyclocross tires and tubes and got them delievered to my home in Taiwan in 9 days.The tires were packed in a box that was quite a bit bigger than necessary, so the box showed some signs of being slightly squished, but there were no tears or any other damage to the box. The tires were packed with minimal packing material (packaging paper). Obviously, there's not going to be any damage to tires, and I can't say how components or entire bikes would fare. But, based on my experience, I would agree with other reviewers that a lot depends on how good the shipper in your country is.

    As for cost, including shipping, everything was cheaper than if I had ordered the same thing from Performance Bike. In fact, I did order the same thing from Performance, but they took 5 weeks to calculate additional charges for international shipping, and by that time, they no longer had the tires in stock. I do not recommend making international orders from Performance (I think their customer service is poor to begin with, but I just don't think they have the capacity or desire to sell things internationally).

    As for the bike-direct.de customer service, they answered the phone, spoke English, and were helpful. After ordering, I got an email 3 days later with the link to track the DHL shipment. (However, the DHL tracking only helps for tracking DHL. Once it left Germany, I had no info at all about the shipping.)

    I would definitely recommend bike-discount.de.

  24. #24
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    I bought the last 29er 2012 Flash 3 Carbon, it was sent by DHL and very well packed.

    I had no problems but like any new bike had to tighten the BB Pedal crank as it came loose after x4-5 rides. The service was tip-top, high & I got a discount. Would go back to them again.

    I live in Switzerland, so it was international for me.

    I never buy in the US as wiggle in the UK for parts is amongst the cheapest. Amazing how you folks buy gear from .de


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    I used bike discount a few weeks ago and had great service. Took six days to my door in Canada. With this experience i just place another order last week for a set of saint m820 brakes. No one could touch the price. Hope this order comes in quick and flawless like my first order.

    Steve

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    I have use it a few times and have been fast and with the best price around.

    I live in Spainmso DHL delivery is fast and reliable.

    Curious enough, a frame arrived 3 days faster than a handlebar.

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    Quote Originally Posted by Sleevem1 View Post
    I used bike discount a few weeks ago and had great service. Took six days to my door in Canada. With this experience i just place another order last week for a set of saint m820 brakes. No one could touch the price. Hope this order comes in quick and flawless like my first order.

    Steve
    Any duty/extra fees payable on your order?

  28. #28
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    I live in Switzerland the taxes were minimal. I saved a heap of money, arrived within x3-4 days & hand delivered.

    Taxes are ascertained by customs declaration on arrival to destination. Important you check online. They will detax at source if your country has a tax treaty agreement.

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    I mad a purchase from them. My order arrived in about a week and I live in Boise, ID. The box was large for the size of stuff I ordered and it was ripped open on the top. Luckily nothing was missing from the box and everything was in working order.

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    Great deal, long wait to the states

    I ordered up a set of Mavic Open Pro rims for $100.00, shipping was only $25.00 (over size) and it took 3 weeks to arrive in california. Packaging was adequate, products were in fantastic conditioning. Great deal considering more state side bicycle shops charge $100.00 for a one open pro rim. I will definitely order from them again, only down side is they use DHL to get it from Germany to America and the tracking systems they are terrible, but once it gets into America USPS takes care of the rest of the delivery. No other website can really beat they're prices, its worth the wait!

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    Similar experience to mountainrocker. I ordered a set of wheels, bike-discount shipped promptly but then no tracking update for 3+ week, it wasn't even clear if the shipment had left Germany. I e-mailed them and got a prompt reply saying "something has gone wrong, we'll investigate" but no follow up. I e-mailed a few more times, I think they answered half of my e-mails but it was obvious they didn't know any more than I did. Four weeks later the package surfaced at a California USPS distribution center and a couple of days later I had it. The wheels were packaged in their original excellent Easton boxes; not really a positive or negative reflection on bike-discount. I'd hesitate to order again due to the long shipping time and my impression that dealing with any kind of irregularity would be a big time consuming hassle. But I did save a ton of money, so I might - a calculated risk is how I'm looking at them now.

  32. #32
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    Often the case that long haul things take longer to the USA. To me in Suisse never such delay, I do find they don't have tracking info logging process so nobody really knows and you have to wait. Not all companies have top data systems like the US often have or UK too.

    However, I have bought numerous times from them safely. Cost effective too. Worth it.

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    Quote Originally Posted by wallstreet View Post
    Often the case that long haul things take longer to the USA. To me in Suisse never such delay, I do find they don't have tracking info logging process so
    Not clear why there's a delay - have had this on two occasions also shipping from DE (another DE online retailer) to US, 3-4 weeks total time. Part of that time there wasn't good status updates on DHL, and after it was updated, it was almost immediately delivered.

    I think the bigger items probably get a customs query. How much $$ was order (OP from 2 days ago) ?

    Also for others to note : it's incredibly nice how inexpensive international shipping is from Germany for large orders. Having 20 EUR shipping for a 20 kilo box is insane when you compare real costs for doing the same from almost any other country in the world. Am happy they are able to offer this and hope it's sustainable.

  34. #34
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    Just received my order from them yesterday. Placed on 12/12 (actually not processed until 12/13 due to time zone difference), received on 12/18.

    Packaging wasn't great, but no damage to parts. The box had split in several places. Otherwise, I was very pleased with the transaction. Immediate response, prompt shipping. No duty or taxes added through customs either. This was a complete XT drivetrain plus a few other things, so the total was over $500.

    As for tracking, I received a PDF invoice that included a link to DHL with tracking number (which transferred to USPS once it landed in the US).

  35. #35
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    I've made four orders from Bike-Discount.de and have had a great experience overall. The items arrived within a 2 or 3 week time frame here in the US, and the prices were excellent. I highly recommend ordering from Bike-Discount.de.

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    Are they the best place to buy a complete group? They have Shimano XT M780 Disc Groupset 3x10 w/brakes for $661.96:

    Shimano XT M780 Gruppe 3x10 Disc Rapidfire 10-fach schwarz

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    Try using qbike.com as a search engine four your groupo

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    Bike Discount order

    Quote Originally Posted by Chase1996 View Post
    I live in CA and it took about 2 weeks. Packing was bad but did not hurt what I ordered. I got two KS seatposts. The Eten and Supernatural. Both for much less than I could anywhere else. KS has really bad packaging also. For international shipping I would be careful what you buy for packaging reasons. I'll buy locally for most items but I could not pass up this deal as I saved about $200 on both these posts.

  39. #39
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    Just recently received an order from them (Schwalbe HD tires). Definitely the best price for those tires I could find, and it only took about a week to get to AZ. I ordered 4 tires because shipping was the same if it was 2 tires. I definitely will check them out if I need to order a bunch of big ticket stuff.

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    Can someone in Canada who's had stuff shipped via DHL comment on any extra fees they may have incurred?

    Also, did customs slap any tax on your order?

    Thanks!

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    For my order, final delivery was made by Canada Post with the usual GST + $8

  42. #42
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    I have placed several orders with them. Some of come through without any gst and some of have been hit with the gst plus 8.00 handling fee from Canada Post. No different than my orders from CRC. Luck of the draw at customs.

  43. #43
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    Just received my order from bike-discount. Second time I have ordered with them. First time was nearly $500 in Schwalbe tires, no import duties collected. The second order, for nearly $1K in tires and some Shimano components, arrived today and did have a COD for about $60 in import duties. Even with that and the $26 shipping charge, everything was still way cheaper than anywhere else in the US. There was one minor issue with the order (missing cassette, but extra tire) that I will try to work out with them, but overall, still pretty satisfied. Packaging was good for such a big order and everything arrived in perfect condition, in standard retail packaging. Order arrived in a little over 2 weeks.

    MTBmoose

  44. #44
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    I just received my package from Bike-discount.de

    It took 12 days shipped to Canada, 4 days in customs/weekend. It shipped the same day I submitted the order.


    Packaging:

    The exterior of the box was undamaged
    The interior used brown paper for filling/padding
    No damage to any parts


    Shipping Fees:

    No Customs Fees - Ordered parts, not complete bikes
    I had a $10 fee for delivery from Canada Post, maybe b/c Im not in a major city
    I got charged GST + PST via Canada Customs on an inflated dollar amount - $200 more than the order was worth...gotta look into fighting that.


    Order Tracking:

    DHL Website was updated regularly and when it hit Canada Post the DHL website still udpated.


    Order Accuracy:

    All items ordered were in the box


    Irregular Items:

    The invoice comes in German, but the communication in emails comes in German and English (Engrish)


    Conclusion:

    Overall Im happy and would try ordering from them again.
    Some of the prices were insane like $240 for a Reverb.
    It took as long as the last time I ordered from Chain Reaction.

  45. #45
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    for those who ordered internationally (outside de), your packages were supposed to ship via DHL right? were they delivered by DHL or by your local post office?

  46. #46
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    Local post ofice.

    I usually order from german online shops. This time from bike-discount.de

    Ordered late night Sunday, shipped Monday and got it today in Canada.

  47. #47
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    Quote Originally Posted by mainlane View Post
    I got charged GST + PST via Canada Customs on an inflated dollar amount - $200 more than the order was worth...gotta look into fighting that.
    On a recent CRC/Wiggle order (can't remember which) Canada Customs converted the amount on the invoice from Pounds (£) to Canadian $ when the invoice was already in Canadian $. Nice way to boost the tax by 57%. This reminds me that I have to try to recover this money.

    They may have done something similar on your order only with Euros which means you pay an extra 35%.

  48. #48
    Nightriding rules SuperModerator
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    Quote Originally Posted by DexTan View Post
    for those who ordered internationally (outside de), your packages were supposed to ship via DHL right? were they delivered by DHL or by your local post office?
    It can vary depending on the "service" chosen. DHL belongs to Deutsche Post, therefore all package delivery services for Deutsche Post are managed by DHL. This does not mean that they will be handled by DHL or DHL Express internationally, usually only express deliveries are handled by DHL outside of Germany and the rest of the package services are handed over to the local Post Service in each country or whoever has an agreement with Deutsche Post.

  49. #49
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    My large package from bike-discount.de arrived via USPS, though shipped by DHL out of Germany. Same for my previous order as well. They did over-charge on import duties, citing an order total of $1350 when it was really more like $950. No duties charged on my previous $450 order, however. Not sure what the trigger is.

    MTBmoose

  50. #50
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    Good job!

    Quote Originally Posted by wallstreet View Post
    I bought the last 29er 2012 Flash 3 Carbon, it was sent by DHL and very well packed.

    I had no problems but like any new bike had to tighten the BB Pedal crank as it came loose after x4-5 rides. The service was tip-top, high & I got a discount. Would go back to them again.

    I live in Switzerland, so it was international for me.

    I never buy in the US as wiggle in the UK for parts is amongst the cheapest. Amazing how you folks buy gear from .de

    it doesn't seem right, I've never heard that you (or your mechanic) have to tighten the BB pedal crank after a while from the purchase of a new bike, the only adjustments are the rear, the front derailleur and the spokes.
    I guess that the bb pedal crank came loose because they didn't tighten it to the appropriate torque.

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