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  1. #1
    Nightmare on Lyrik st. VI
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    Bicycle Wheel Warehouse: too good to be true?

    I was looking exactly for a wheelset with DT 5.1 rims laced to DT 240s hubs and DT comp spokes. Bicycle Wheel Warehouse has this weelset for $530. How can that be? Just the rims and hubs from Universalcycles are worth more than that. Even if the build is not good, it's a cheap way to get the components. Is it just me or something doesn't sound right here?

  2. #2
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    Bicycle Wheel Warehouse is great!! I ordered a set of DT Swiss 240s laced to 4.2d's at their advertised price from the MTBR link and they where shipped the next day at a shipping rate that was very fair. Wheels arrived and they are the real deal. Brand new, straight and true. I highly recommend them.

  3. #3
    Nightmare on Lyrik st. VI
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    Straight and true doesn't define a good wheel build. Only if they stand the test of time like that can you say they are well built. But, as I mentioned, the wheel built is substantial cheaper than its components, so I was counting on send them to the LBS to check the tension,

    By the way, can you tell me how much was the shipping charges? I'm lazy to create an account and simulate a purchase to see their shipping charges.

  4. #4
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    $16 and change to Connecticut from Calif.











    $

  5. #5
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    I have two sets of wheels (both XC717 laced to XT 6-bolts) from bicycle wheel warehouse sitting in my basement, and one set is on my main ride.

    couldnt be happier - customer service is great, and build quality is such that i havent felt or seen any problems yet. they package the wheels well, too, for shipping.

  6. #6
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    looking for mo beta

    changed my prior post based on other info I found. didn't want to reflect negatively on the BWW.

    late
    Last edited by ebrown247; 08-07-2009 at 05:27 AM.

  7. #7
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    Hm, sounds strange that they wouldnt reply to emails and their phone is dead. Last time I emailed them with an issue, they were very good about it.

    They are most definitely for real, and I have the wheels to prove it =). If youre still unsure, I can also scan my invoice and packing slips from their shipment to me.

  8. #8
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    My BWW wheels are great.

    As I understand it they buy hubs, spokes, and rims direct in bulk at a pretty good discount, then pass the saving on.
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  9. #9
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    I just had a set of road wheels delivered from BWW and couldn't be happier.

    A++

    EDIT:

    I put on the first 150 KM on them this weekend and they're fantastic!

    Can't beat the price either!
    Last edited by Swerny; 08-10-2009 at 07:37 AM.
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  10. #10
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    they didn't answer my enquiry either

    Quote Originally Posted by ebrown247
    I recently found BWW while surfing for deals. The prices for handbuilt wheels are freaking great. However, reviews on mtbr seem a little over the top, like somebody affiliated posted. I emailed them a few weeks ago and got no response. Called tonight and got a disconnect recording. It seems weird that a scam would target specifically bike wheels but a decent source of dough I guess on a high priced item. Not saying this is a scam, just the opposite, sort of. I want to know it's not so I can get on board. Just seems too good to be true and the disco phone number is no bueno.
    I was really interested in a few options and asked them about the weight a couple of times and never got a response??? I would have bought the wheelset if they just answered their email

  11. #11
    ronbo613
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    That is unusual BWW would not respond to email or calls. I've always found their customer service to be top notch. Not to mention they build quality wheels at great prices.

  12. #12
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    Call them and leave a message. Email didn't work for me either. And although I ended up purchasing from elsewhere they answered all pertinent questions about the products which they offer.

  13. #13
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    I have a road wheelset built by BWW with 240s and mavic open pros. Great wheelset for the money and seem to be very well built. They were always very easy to contact with any questions I had prior to ordering. If they have what you want you usually can't beat their price, my guess is they order a somewhat limited number of rims/hubs/spokes/nips in large volume to get their prices that low. Thumbs up from me!

  14. #14
    ob3
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    I have a set of their DT 4.1/XTR wheels. They were very responsive to my email inquiry after delivery. Great wheelset for the money too.

  15. #15
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    Very helpful and informative on the phone . . .

    I talked to a guy for about 1/2 or an hour about wheels in general, comparing theirs to others, trying to get the dilly on their xcr hubs. They are cheap and they seem competent and, as someone else said THEIR SHIPPING IS CHEAP!

    One thing, though, they won't do the custom stuff PWB does. I.E. not 2 cross, not drive side/non-drive side, etc.

    I was looking at getting a road set with DT 1.1s and he encouraged me to get the Mavic Open Pro for less money.
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  16. #16
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    My experience with them has been pretty good. Sent them an email with a couple of questions and they answered very promptly. Customer service is pretty good.

  17. #17
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    Bicycle wheel warehouse is awesome.

    We have two sets of their 29er wheels... on my bike and my wife's bike. They arrived great and have held up for a long time without any problems.

  18. #18
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    I fully recommend BWW. I have a set of their Blackset Race wheels for my road bike, and for the weight and price they are great. Have well over 1000 miles on them without any issues. Hell when I first purchased them I damaged the freewheel installing the cassette.I told them I messed it up forgetting to install the spacer and without question they shipped another out over night free of charge. I just purchased a set Mountain wheels built with white Sun SOS rims, XT disc hubs and DT spokes for $99 for my single speed.

  19. #19
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    i agree with everyone else. they've got the best customer service i've ever experienced...and i've bought tons online!

    example.
    I wanted to order some really low-priced wheels for commuting. they ran out before i could order. i emailed them. chris (i think that was his name) personally called me back and asked if there was something else he could build me in the same price range. he built me up another similar wheelset and gave me the same price as the original set. awesome!

    most other companies, would say SOL and i'd have never heard from them again. but he personally called me to make sure i was happy. now that's unheard of in the usually, not so professional industry of bike part sales.
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  20. #20
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    Bww = A+++++++++++

    I just received my first ever wheel build and couldn't be any happier with the wheels and BWW. Awesome service and Awesome wheels. I was kinda on a budget so I had them build Mavic 717/XT Centerlock/Alloy Nipples/Supercomp Spokes shipped for around $350. I received the wheels within 8 days of ordering and arrived in a very professional package. I've put the wheels to the test over the last week and so far so good. When I get the chance to build a race set, I will definitely look into this company again.

  21. #21
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    ive got some wheels coming from them (ordered tomorrow, DT 5.1d with BWW hubs). I couldnt be happier with their service so far. They even answered the phones and spoke with me for a half hour when they were closed!

    anyone know how long it might take me to get my wheels across the country from them??? I cant wait!

  22. #22
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    avbcon12, I'm considering ordering that same wheel setup (BWW hub on DT 5.1), have you received your set yet....if so, what do you think? any miles on them yet?

  23. #23
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    Quote Originally Posted by farrisw1
    avbcon12, I'm considering ordering that same wheel setup (BWW hub on DT 5.1), have you received your set yet....if so, what do you think? any miles on them yet?
    Unfortunately I have not received them. So for the last 2 weeks ive been sitting here looking at a new bike with nothing to roll on. BWW states 5-10 days for building the wheels plus shipping time on top of that.

    As for the wheels, I know many people using the 5.1d rims and love them. Very strong and versatile rim. I also know of one guy personally that has the hubs and beats on them all the time without issue. The only downside (perhaps) is the aluminum freewheel hub, bww said it is not recommended for heavy use but the guy I know really beats on them and is about 230lbs.

  24. #24
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    Wheel set

    Quote Originally Posted by mmanuel09
    I just received my first ever wheel build and couldn't be any happier with the wheels and BWW. Awesome service and Awesome wheels. I was kinda on a budget so I had them build Mavic 717/XT Centerlock/Alloy Nipples/Supercomp Spokes shipped for around $350. I received the wheels within 8 days of ordering and arrived in a very professional package. I've put the wheels to the test over the last week and so far so good. When I get the chance to build a race set, I will definitely look into this company again.
    Manuel,

    I ordered almost the exact same set, except that I got the 719's. How do you like them? Did you ever weigh them?

    Thanks

  25. #25
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    Hey Veritechy! I have not had the chance to weight them as just a wheel set alone. I have recently weighed my 2003 M4 Epic Rebuild and the total weight came out to 25lb's. I love my wheels and I clean them and check them after every ride so far. They are spinning as true as when I pulled them out of the box. I'll try and weight them off the bike when I get a chance and let you know. So far no complaints from this kid....

  26. #26
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    Quote Originally Posted by mmanuel09
    Hey Veritechy! I have not had the chance to weight them as just a wheel set alone. I have recently weighed my 2003 M4 Epic Rebuild and the total weight came out to 25lb's. I love my wheels and I clean them and check them after every ride so far. They are spinning as true as when I pulled them out of the box. I'll try and weight them off the bike when I get a chance and let you know. So far no complaints from this kid....
    Thanks Manuel. Mine are on the UPS truck. Can't wait...

  27. #27
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    So far my BWW hubs/DT swiss 5.1 combo is holding up great! sad to say but the rims already have a few nicks in them from flying rocks!

  28. #28
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    I have nothing but good to say about BWW. I've ordered 2 sets of wheels from them. Great price, fast shipping and well built wheels.

  29. #29
    ATB Commando, Ozarks, USA
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    BWW Review by Captain Brock

    Bicycle Wheel Warehouse built me a great set of mountain wheels, but I am still a bit put off by the fact that they did not answer the phone, did not return phone messages, did not answer emails, or provide any email updates on the order status. In other words, customer communication was ZERO! This is just not good business practice.
    I ordered over Christmas holiday season, which may explain something.
    The wheels are really very good, all exactly as ordered, and I would probably give them another shot anyway. Peace! -Captain Brock

  30. #30
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    Exactly.

    CaptainBrock hit the nail on the head. BWW wheels are great, but the customer service is basically non-existant. They never answer the phone and they never answer emails. I've called at least ten times over the past three months and sent at least as many emails. I even dropped by their physical location once (my inlaws are in the area) and no one was there on a weekday in the middle of the afternoon.

    A friend ordered a set of wheels from them and they are nice. I can't say anything bad about the wheels themselves. But when I make a purchase, customer service is part of the equation. What happens if a repair is needed or there's a warranty issue? Based on my personal experience (or lack thereof), I wouldn't trust BWW. I had a local shop build my wheels. It cost me a few extra dollars, but I get free truing for the life of the wheels and some great folks that are ready and willing to help out should the need arise.

    The bottom line is simple. If you know what you want and don't need customer service, BWW seems great. But if you want any interaction whatsoever, you aren't likely to get it from BWW.




    Quote Originally Posted by CaptainBrock
    Bicycle Wheel Warehouse built me a great set of mountain wheels, but I am still a bit put off by the fact that they did not answer the phone, did not return phone messages, did not answer emails, or provide any email updates on the order status. In other words, customer communication was ZERO! This is just not good business practice.
    I ordered over Christmas holiday season, which may explain something.
    The wheels are really very good, all exactly as ordered, and I would probably give them another shot anyway. Peace! -Captain Brock

  31. #31
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    They're my 1st choice in wheel purchases

    Over the past few years I've purchased 6 separate wheelsets from BWW and couldn't be happier. All 6 orders shipped quickly, arrived intact and properly packaged to prevent damage, all wheels were true when they arrived and have stayed true.
    Prices are excellent. Selection is great for me (I'm a mavic rim/shimano hub guy). I would highly recommend them to anyone wanting nice wheels for a nice price.
    Warning: may contain sarcasm and/or crap made up in an attempt to feel important.

  32. #32
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    It's true.

    I purchased a set of wheels about a year ago. I went full Pure XCR rims and hubs with DT (1.8/1.6) double butted spokes and alloy nipples. I seem to recall my order taking a little long to process so I emailed the guy. He responded, but it sounds like he's a very small company (as in just him), and would rather just be in his garage lacing wheels than on the computer reading emails and answering phones. He hand laces the things and told me he had just come back from a few weeks off because he was having some trouble with his arthritis (I had no reason to doubt him!)

    Anyway, the wheels came and have been great! I've only put about 300 or so miles on them, but they seem to be holding up fine. Nipples are nice and greased up, so no creaking. I haven't had to true them up yet, and haven't had any problems with the XCR hub either.

    My next set of wheels is gonna be from BWW.
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  33. #33
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    Quote Originally Posted by jvm051
    I fully recommend BWW. I have a set of their Blackset Race wheels for my road bike, and for the weight and price they are great.
    Ditto that - just ditch the rim tape for a serious rim strip to avoid flats. Wheels have been great for 2k+ miles otherwise.

  34. #34
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    Great wheels at a good price, don't think, just buy. Raced all year on mine, have held up wonderfully. Arrived in good packaging, straight and true.

  35. #35
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    Quote Originally Posted by RockyGuy
    They never answer the phone and they never answer emails.
    Never say never.

    I had to contact them to change my order. Sent an email asking when best time to call was, they gave a time, I called and updated the order, bata-boom, done. In my experience the non-existent customer service claim is bunk. They were more than accommodating.

  36. #36
    negative nelly
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    i placed an order over the weekend, just called (Tuesday), picked up on 2nd ring, wheel is in process and the guy was very nice. so far so good.

  37. #37
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    ha, funny. I just got a notice about this thread. I had forgotten about it. There seems to be a lot of positive feedback on this BWW. However, my experience wasn't good. I did have an order change that was handled expeditiously. However, it took many phone calls and emails before I got anybody. My wheels on arrival were not true or dished properly. The guy I spoke to blamed the rim. I will give him this in part as the QA on the WTB rims isn't great and it's known industry wide. But as a professional and business person these wheels shouldn't have been shipped. They were JACKED. They should've grabbed other hoops and sent these to back to WTB or stop even offering WTB rims if they are that bad. Again, out of the box my rims were wobbly as heck. They were cheap though, so I took them to a local shop that's been around for decades and had them retension and straighten everything out. It get's even better though. After riding the wheels (BWW hub in WTB Laserdisc) for a season, didn't race that season but rode 5 days a week close to 100 miles a week, I wanted to replace the casette. I couldn't get it off the freehub body. The material on the BWW freehubs is so soft that my casette tore into the freehub body. The only time I've seen this prior is when I used a steel cog on another 9 speed hub as a single speed set up and I half expected it. Never seen it on a good 9 speed hub used as such with a good casette. Anyway I called BWW to talk to them, got no answer, left message, got no reply. My impression is that they don't handle conflict well. My communication wasn't smiley and professional in light of getting a bad product, but it wasn't terrible either given that I received a unusable product, fixed it myself and then suffered further deficiencies. Anyway, that was my experience. Given that you can pretty much get the wheels for cheaper than most places charge just for the parts I would order another set maybe and expect to have my shop "fix" them. I would also try using a proven hub and not the shiney Tai knockoffs that BWW offers. Just my expereince. It sounds like others have had a decent time. If you're a light heavy weight and ride a lot BWW might not be for you.

  38. #38
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    Quote Originally Posted by ebrown247
    After riding the wheels (BWW hub in WTB Laserdisc) for a season, didn't race that season but rode 5 days a week close to 100 miles a week, I wanted to replace the casette. I couldn't get it off the freehub body. The material on the BWW freehubs is so soft that my casette tore into the freehub body. The only time I've seen this prior is when I used a steel cog on another 9 speed hub as a single speed set up and I half expected it. Never seen it on a good 9 speed hub used as such with a good casette.
    Nothing unusual here. The freehub body is aluminum, as with most good hubs now, and aluminum is always that soft. Steel freehubs don't have this problem, and are still common on lower end hubs. To avoid the cassette digging in you would need to use a higher end cassette such as the Shimano XT or SRAM PG990 that have the larger cogs mounted together on a carrier that won't dig into the hub.

  39. #39
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    Thanks for the feedback. I thought I covered the fact that I was using a highend casette after mentioning the only time I had seen this was when using steel against aluminum (as a single speed cog). Anyway, was using a 990 on the BWW hub.

  40. #40
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    Quote Originally Posted by ebrown247
    Thanks for the feedback. I thought I covered the fact that I was using a highend casette after mentioning the only time I had seen this was when using steel against aluminum (as a single speed cog). Anyway, was using a 990 on the BWW hub.
    sorry, I assumed you didn't know since you hadn't mentioned aluminum or freehub body material in general.

  41. #41
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    xxx
    Last edited by TwltPerf; 09-11-2011 at 12:48 PM.

  42. #42
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    Last edited by TwltPerf; 09-11-2011 at 12:47 PM.

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