Just have to make a 'shout out' for the CS on a recent purchase.
I've always had stellar service from BC, and even though Chainlove has absorbed Bonktown; its MTB richness is an up and down, love or hate relationship for everybody- but it is a closeout product site. Nuggets do come around even though.

I had ordered a pair of shifters at a really great price, and chose combined shipping. I picked up a few more items, and when time came for it all to ship, I received an email that the shifters were not in stock anymore. I took it as fate, but I had ordered a few parts elsewhere to complement a build around the precipitating shifter order. I emailed back my situation, suggesting that they might sell me the shifters in another configuration at the CL price. I didn't call (which I do if there is a definite problem) because I figured it was such a creative compromise. I got an em back telling me okay on the switch regarding, very cool. For such a huge company, I always find them amendable to a satisfactory solution, and this case was no different. Kudos!!