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  1. #1
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    New question here. Any Stores, Online or not, with Flexible & Quality Customer Service?

    Hi,

    I want to establish a relationship with a bicycle business in the USA that will be my central source for the reliable and flexible acquisition/delivery of bicycle parts and accessories to Peru. So far, I have not had any luck with the Online Stores I have contacted. I have either not received a reply or they are not as flexible as they make out to be on their web sites.

    If you look at the list I currently have on my web site you will see that there are quite a few items required. It needs a little updating but it's mostly accurate.
    http://www.machawasi.com/English/BikePartsList.html

    Can they also supply these parts at the same prices.

    Unless they have other means, I have determined that the cheapest and most secure way to send parts is by using the U.S. Postal Service's Global Express Mail service which has cheap insurance rates. Rates for both can be found at the following link.
    http://pe.usps.gov/text/imm/immicl/immiclnr_017.html

    The cost of postage can be calculated starting at the following page which indicates that only the actual weight is required for postage calculation.

    http://ircalc.usps.gov/default.asp?M...ngle&CID=12296

    However, there is also a size limit where the Max. length is 36" and the Max. length plus girth 79". Calculation of these dimensions is explained at the following page
    http://ircalc.usps.gov/intl_girth.as...ds=15&Ounces=0

    When it comes to sending rims I have determined that a box with dimensions of 22.5" x 22.5" x 5.75" will meet those limits and should also allow everything I have listed to fit inside if packed efficiently except maybe the Allen Car Rack.
    I have asked the people at THARCO (http://www.tharco.com/) to provide some quotes for such boxes.

    I believe it would be a cheaper arrangement to use such boxes with US Postal Service than services provided by companies like UPS which charge extra for freighting bicycle rims and wheels and whose prices are substantially higher than that of the U.S. Postal Service.

    In all cases it is prudent to fit everything into the smallest package possible. Insurance is a small extra fee.

    The commercial invoices should accompany the package with a copy of all invoice documents sent by Airmail to the Addressee and/or scanned and emailed.

    I hope to action the purchase of these items as soon as possible and I want to ascertain whether you are willing to assist me in acquiring good quality bicycle products at a fairer price for myself as well as permitting me to provide a better and fairer service for other cyclists living in Peru.

    Thanks,

  2. #2
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    Ordering a frame and rims from JensonUSA was interesting. The frame had free shipping credits that meant shipping to Australia was only about $58. However, when I added two rims the price for shipping varied from $65 to $185 depending on the rim model. So I suggest trying different models if you are using Jenson.

    Have you thought about expanding the dealership (from your SCP site) to buy from wholesalers? Check out QBP: http://www.qbp.com/newdealers.html

  3. #3
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    Idea!

    Hi Afie,

    Thanks for your response!

    Jenson was one of the many that I have contacted without positive results.

    Thanks for the link. Do you have any other similar ones worth looking at.

    The parts on my list are for my personal use.

    As part of my quest to provide better services and prices in Peru, I am also investigating options for importing everything from Taiwan and assemble bikes here but the one quality frame builder that I have been able to find and contact has told me that their minimum orders are for 300. However, he said that it may be possible to import smaller quantities through a Trading Company which I hoe to learn about from him once the Chinese New Year period has finished on Tuesday. If you have any leads regarding reputable frame builders and or trading companies then send me a PM please.

    Thanks,

  4. #4
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    New question here.

    Good customer service is service that meets the customers requirements not the customer complying with narrow minded inflexible requirements of a store. Anyone care to comment why good customer service is lacking in the USA?

  5. #5
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    A quick observation...

    Your thread reads like some kind of email scam. Most compaines probably just delete your emails after reading the first few sentences.

  6. #6
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    New question here.

    Quote Originally Posted by splangy
    A quick observation...

    Your thread reads like some kind of email scam. Most compaines probably just delete your emails after reading the first few sentences.
    How so?

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