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  1. #1
    offroader
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    Add Jenson USA the list of stores that suck

    I got denied a legitimate price match because the idiot on the other end "didn't see the price" I was matching. Maybe because I was a few cents off. (ie $56 instead of $56.95) I'm actually glad they didn't price match. Their prices are steep, shipping is out of this world. I ended up getting $500 worth of stuff at Treefort. I got to give it up to Treefort bike because they actually honor their price match guaranty AND they offer free shipping.

  2. #2
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    Thats funny considering Tree fort bikes has way more people complaining about them then Jenson.
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  3. #3
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    Jenson does not suck, IMHO.

    They get stuff to my door (in Canada) faster than anywhere else, by a long shot, with flat rate shipping. I get what I order, in good shape. Prices are often better than I can get locally, and the selection is ok.

    Sure, there is room for improvement, but you can say that about most retailers.
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  4. #4
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    I <3 Jenson. Best prices and never any hiccup with any order. And Ive ordered a ton of stuff. Shipping has always been reasonable (and cheaper than most) for me.
    The mountains are calling and I must go

  5. #5
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    Are you sure you are not just a complainer!

  6. #6
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    Over react much?

  7. #7
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    Jenson is good.
    Bikes, beer and pizza.

  8. #8
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    ok so you complain about a dollar when you are happy that you didnt order from them anyway?

  9. #9
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    Goes both ways guys. OP probably had a bad experience, no idea his attitude, or the guy on the phone.

    Many (myself included) have had great experiences, but thank you for your feedback. Everyone can improve.

  10. #10
    offroader
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    Forgot to mention I sent both places the EXACT same information. The name of the competitor's store, the LINK to the actual product with the price, and the amount I entered was $56. Treefort got it right by matching the exact amount the item was listed for on the competitor's web site.

  11. #11
    offroader
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    Quote Originally Posted by superspec
    ok so you complain about a dollar when you are happy that you didnt order from them anyway?
    Dollar? Jenson was charging $81 pluss $8 shipping for what I got for $56 and free shipping. ... er sorry I MEAN $56.95...

  12. #12
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    Jenson has treated me very well both in-store and over the web. The took a return that was well outside the time period and gave me full credit on my CC. That's good service and they earn my business time and time again.
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  13. #13
    offroader
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    Quote Originally Posted by ljsmith
    Thats funny considering Tree fort bikes has way more people complaining about them then Jenson.
    That's funny, I've never heard a legitimate complaint about treefort besides some people complaining about slow shipping from the other side of the country. I'm in no way affiliated with the company but I've had nothing but positive experience from them. They have ALWAYS honored their price match guaranty, they consistently have lower prices than most other stores, and their customer service over the phone has been stellar. Jenson on the other hand have always been expensive and I was not impressed by their customer service especially in this case.

    I have priced match with Cambria bikes and in a similar situation they price matched to their lowest price without actually price matching the lower price I requested as it was too low. The fact that the Jenson representative stated:

    "Decline Reason:
    don't see a price of $56 offered"

    when the link for the price was provided just seems cold and inconsiderate.

    This is the link that was provided. http://www.ebikestop.com/dt_swiss_co...les-SQ3292.php (out of curiosity is the price that hard to miss?)

    Also, AEbikes declined to match the price but offered to reduced their price from $68 to $60 which was still nice of them. And they offer free shipping of order over $75. Jenson doesn't even offer free shipping... ever.
    Last edited by CupOfJava; 06-17-2010 at 09:00 PM.

  14. #14
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    Dear XXXX,

    We have finished checking the prices you provided us on the DT SWISS COMP. 2.0/1.8 SPOKES - BLACK. If a price match was declined, a reason will be provided. If a price match was approved, please use the link provided to ensure that you receive that price. If an item is not listed below that you requested a price match on, please be patient as we probably have not been able to verify the price yet.


    Thank You for allowing JensonUSA to be your cycling source!

    If you experience difficulties, please email our webmaster at
    webmaster@JensonUSA.com.

    SN308A01
    DT SWISS COMP. 2.0/1.8 SPOKES - BLACK
    Black, 292mm, Box Of 72

    Req Price: $56.00
    Approved: No

    Decline Reason:
    don't see a price of $56 offered

  15. #15
    offroader
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    From TreeFort:

    Your Coupon Code (enter it in your cart)
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX


    Product: DT Swiss Competition Spokes Black

    Requested Price: $56.00

    Approved Price: $56.00

    Price Machine Coupon Codes are valid for a limited time only. Your Coupon Code expires on June 20, 2010.
    Using this coupon indicates your acceptance of our terms & conditions.

  16. #16
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    From AEBike (At least they tried)

    Hi XXXX,
    The best we can do on those spokes are $60.00.

    Thanks
    Cullen

  17. #17
    offroader
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    Again all three were provided the EXACT same information.

  18. #18
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    OP needs glasses. JensonUSA is awesome

    Quote Originally Posted by CupOfJava
    Again all three were provided the EXACT same information.
    Check yo link, fool.
    The price listed on the site is $56.95
    I've never had problems with them before, and they're my FIRST choice for bike parts. I've never seen a legitimate price match for an item that was in-stock at the other store (which is one of their requirements). The fact that treefort bikes approved your request makes me think that their attention to detail isn't what it should be.
    Here's a screenshot for ya:
    Attached Thumbnails Attached Thumbnails Add Jenson USA the list of stores that suck-picture-2.png  

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  19. #19
    offroader
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    Quote Originally Posted by schneidie
    Check yo link, fool.
    The price listed on the site is $56.95
    I've never had problems with them before, and they're my FIRST choice for bike parts. I've never seen a legitimate price match for an item that was in-stock at the other store (which is one of their requirements). The fact that treefort bikes approved your request makes me think that their attention to detail isn't what it should be.
    Here's a screenshot for ya:
    This issue obviously isn't about attention to detail as much as the spirit of the price match and customer service or lack their of. I'm well aware of Jensen's history they've been around a long time and have a loyal following among old timers. But there are stores out there that are doing a better job. Jenson also has a history of not honoring their price matches, it's been documented here. This is just another case. You think they could have said they'd match it up to $56.95? I did provide the link didn't I?
    Last edited by CupOfJava; 06-17-2010 at 09:59 PM.

  20. #20
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    I just did another price match w/ Jensen w/o issue.

  21. #21
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    Quote Originally Posted by CupOfJava
    That's funny, I've never heard a legitimate complaint about treefort
    And you think your complaint is "legitimate". You messed up on the price and you blame them. That doesn't sound too legitimate. You call the other guy an idiot, but seriously how hard is it to transcribe the price from one place to another? Why should he have to figure it out for you?

    For the record I have shopped at both Tree Fort and Jenson, and I like them both.
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  22. #22
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    Quote Originally Posted by ljsmith
    And you think your complaint is "legitimate". You messed up on the price and you blame them. That doesn't sound too legitimate. You call the other guy an idiot, but seriously how hard is it to transcribe the price from one place to another? Why should he have to figure it out for you?

    For the record I have shopped at both Tree Fort and Jenson, and I like them both.
    That's what you call good customer service. That's what other stores do. And I'm not sure but I would say it's their job. It just seems like common sense to me that if a link is provided then the EXACT price should be be apparent to them.
    Last edited by CupOfJava; 06-18-2010 at 06:16 AM.

  23. #23
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    Quote Originally Posted by CupOfJava
    Jenson also has a history of not honoring their price matches, it's been documented here. This is just another case.

    FWIW I have been ordering from Jenson for over 10years now, maybe 30+ orders

    Every order I have always had items submitted for price match, and they have always price matched every item

    And as with any online dealer several small problems over the years, and each one was handled in an extremely satisfactory manner with no problems...no hassles with all my refunds or shipping or price match

    customer service also very good

  24. #24
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    Quote Originally Posted by CupOfJava
    That's what you call good customer service. That's what other stores do. And I'm not sure but I would say it's their job. It just seems like common sense to me that if a link is provided then the EXACT price should be be apparent to them.
    And it seems like common sense to me that you should fill in the field marked "price to match" with the EXACT price you want them to match.
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  25. #25
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    The price match feature is probably partially automated. You enter a price and a link and a program scans the link you provided looking for the exact price you quoted. If the program finds it, it forwards it to Jenson staff for further verification. If it doesn't, you get the "don't see a price of X offered".

    It probably does a number of other automated checks as well, such as checking if the link provided belongs to a non-US retailer, checking if the price is below the M.A.P. for a given brand & component, etc.

  26. #26
    offroader
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    Quote Originally Posted by schneidie
    And it seems like common sense to me that you should fill in the field marked "price to match" with the EXACT price you want them to match.
    $56 wasn't close enough? They asked for a direct link also which was given to them. Other stores didn't seem to have a problem with the information provided. Why would they?

  27. #27
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    Quote Originally Posted by rkj__
    Jenson does not suck, IMHO.

    They get stuff to my door (in Canada) faster than anywhere else, by a long shot, with flat rate shipping. I get what I order, in good shape. Prices are often better than I can get locally, and the selection is ok.

    Sure, there is room for improvement, but you can say that about most retailers.
    Absolutely agreed. They get it done.
    People wait for me on the way up. I wait for them on the way down.

  28. #28
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    Quote Originally Posted by CupOfJava
    $56 wasn't close enough? They asked for a direct link also which was given to them. Other stores didn't seem to have a problem with the information provided. Why would they?
    Your belief that they should match a price that isn't the exact one from another retailer is unrealistic. 'Close enough' isn't what they're looking for, and it wouldn't be what you were looking for if you were a large retail operation. I'm sure that they do hundreds, maybe thousands of price match requests in a day. You're just wasting their time by not being precise.
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  29. #29
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    Quote Originally Posted by CupOfJava
    whaaaaaaaaah
    really?


    btw, all three of the shops you visited are quality.

  30. #30
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    Mods, delete thread please.

    Thanks.

  31. #31
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    Quote Originally Posted by CupOfJava
    $56 wasn't close enough? They asked for a direct link also which was given to them. Other stores didn't seem to have a problem with the information provided. Why would they?
    you didnt follow the rules. you are too lazy to enter in 2 more digits? works for me.


  32. #32
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    Quote Originally Posted by basso4735
    you didnt follow the rules. you are too lazy to enter in 2 more digits? works for me.
    You know I was thinking the exact same thing about Jenson.

  33. #33
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    Quote Originally Posted by CupOfJava
    You know I was thinking the exact same thing about Jenson.
    Why, because you were trying to pricematch a LOWER price than what was actually there? Had you entered $57, I would agree with you. But you are trying to rip jenson off for a measly 95 cents?

  34. #34
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    jenson should have a statement that ya have to enter the exact price
    seems like their system is automated and not "intelligent"

    or their price match dept is very short on negotiation skills
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  35. #35
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    .....

  36. #36
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    COJ obviously doesn't understand the concept of price "MATCH" not price "BEAT".

    JensonUSA is a great online store, I order from them and ChainReaction almost exclusively (bought a set of wheels from PricePoint once and WheelWorld for a pile of Monkeylite bars). ANYHOW, their service was great and I was NEVER denied a pricematch (and I was pricematching some questionable sources). However, I must mention I am not an idiot and actually price MATCHED by indicating the actual price obviously, to the cent).

    I have to say I like TreeFort as well, but I drove to their store personally (was already on my way tp the states to pick up some motorcycle stuff from sportbiketrackgear) so I can't comment on their shipping. Good on them for pricematching a price that doesn't exist; pretty dumb policy in my eyes but I suppose they were still making some type of profit so they didn't complain.

  37. #37
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    Quote Originally Posted by CupOfJava
    Jenson doesn't even offer free shipping... ever.
    I beg to differ. I just ordered front and rear X.0 deraileurs from Jenson. Here's part of the order confirmation.

    Below are the details of your order:

    Merch Total: $159.97
    Shipping: $10.95
    Add'l Charges: $-10.95
    Tax: $0.00
    Grand Total: $159.97

    All prices shown are in US Dollars
    The items below are shipping to:

  38. #38
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    Jenson shipping is high. About the only beef I have with them.



  39. #39
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    I do most of my online buying at Jenson and have pretty much been happy with their prices and shipping speed but their price match response today was kind of funny. Basically they would not honor a price match on a 32oz bottle of Stans from Speedgoat because Speedgoat refers to their 32oz bottle as one quart. Last time I checked 32oz = 1 quart.

  40. #40
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    I have ordered almost $500 from Jenson in the last month, with no issues. Well, one issue, I think a bottle of "old lady" perfume broke on the box in the FedEx truck, but the contents were fine!

    I used to shop Pricepoint, but their shipping is high.

    Treefort is good, but they are "local" so I have to pay sales tax, and they wouldn't match the online price I found for XTR pedals (from Jenson), stating they couldn't go that low, or something.

  41. #41
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    Terrible thread.

  42. #42
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    Quote Originally Posted by Blatant
    Terrible thread.
    idk, getting to see the little girl yelling at the donkey was worth the scroll-thru

  43. #43
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    Quote Originally Posted by noosa2
    I do most of my online buying at Jenson and have pretty much been happy with their prices and shipping speed but their price match response today was kind of funny. Basically they would not honor a price match on a 32oz bottle of Stans from Speedgoat because Speedgoat refers to their 32oz bottle as one quart. Last time I checked 32oz = 1 quart.

    PricePoint has 1qt of stans cheaper than speedgoat and jenson. Unless speedgoat has a coupon I didn't see. Jenson did an INSTANT pricematch on the item from pricepoint; I received it 3 days ago.

    Oh and $5 shipping on most small items, is NOT expensive at all.

    Thank you Jenson!

  44. #44
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    Quote Originally Posted by norcom
    PricePoint has 1qt of stans cheaper than speedgoat and jenson. Unless speedgoat has a coupon I didn't see. Jenson did an INSTANT pricematch on the item from pricepoint; I received it 3 days ago.

    Oh and $5 shipping on most small items, is NOT expensive at all.

    Thank you Jenson!

    Thanks for the tip on Price Point's stans price. Let's see if Jenson honors this price match request. (No instant price match for me but it looks like Jenson is now out of stock for the moment).

  45. #45
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    Both Jenson and Price Point are great! No complaints here.

  46. #46
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    Quote Originally Posted by mightymouse
    idk, getting to see the little girl yelling at the donkey was worth the scroll-thru
    +1

    Last I checked, 56.00 ≠ 56.95. Might as well just type in "50ish" and see what happens.

    For shipping charges "out of this world", check out Abaxo on ebay.

    Is the handle "GlassOfWhine" taken?

    JMJ

  47. #47
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    shipping?

    You're just pissy they didn't price-match. That's ok.

    I just ordered and received an Answer Protaper bar and a Truvativ stem from them. Obviously the box for the bar is long and uncommonly shaped. Total to ship both from Cali to AZ was $5.95 economy shipping.

    What an outrage! And what really pisses me off is that that 720 AM bar is over $20 cheaper at Jenson than at any lbs around me. Hate that place.

  48. #48
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    Quote Originally Posted by CupOfJava
    I got denied a legitimate price match because the idiot on the other end "didn't see the price" I was matching. Maybe because I was a few cents off. (ie $56 instead of $56.95) I'm actually glad they didn't price match. Their prices are steep, shipping is out of this world. I ended up getting $500 worth of stuff at Treefort. I got to give it up to Treefort bike because they actually honor their price match guaranty AND they offer free shipping.
    I rate Jenson as my #1 online source. Price matched everything for me without any issue. In fact I just built a new bike in March and purchased 90% of parts including frame from Jenson. Customer service was awesome and shipping was very fast.

    I would recommend Jenson to anyone. I think their prices are great too. When I need something bike related they are my first choice.

  49. #49
    offroader
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    Quote Originally Posted by eatdrinkride
    You're just pissy they didn't price-match. That's ok.
    Actually no. I'm not pissy because they didn't price match. AE bikes didn't price match the price either and I don't have a separate thread about them. I hate repeating but I keep getting the same responses. $56 is not $56.95 but it's close enough for anyone too see what was being ask especially since a link to the price matched item was also provided for further verification. AND that's Absolutely right THEY DON'T HAVE TO MATCH THE PRICE I requested because I didn't put the EXACT amount in the box when I submitted the price match. But a company that has GOOD CUSTOMER service

    a) Would have seen the discrepancy and made the correction themselves.
    b) Would have matched or come close to matching the price with hassle
    c) Would have written back more politely and given a better explanation as to why the request was denied
    d) Would have politely asked me to correct the discrepancy and resubmit my request

    Req Price: $56.00
    Approved: No

    Decline Reason:
    don't see a price of $56 offered
    Thanks everyone for giving me the opportunity to clarify myself.
    Last edited by CupOfJava; 06-21-2010 at 10:49 AM.

  50. #50
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    I still agree with jenson. Ive never even bought anything from them but you quote their email saying "dont see a price of $56 offered"....well thats because its true.

    Thats my last comment though, I'm done beating the dead horse.

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