I ordered the Pure XCR Wheelset with the following options from BWW's website on3/13/12 around 8:00pm central. So well after business hours.
Rims: Pure XCR Blue
Hubs: Pure XCR Blue
Spokes: DT Swiss Champion Black
+Rim Tape (Which I ended up not needing becaue im going tubeless) but over $4.95 im not going to sweat it (im sure it'll end up getting used sooner or later.) With the wheels I also recieved the blue anodized 9mm QR skewers and a white BWW Water Bottle.
I recieved an email from them on 3/16/12 (Friday morning) saying my order had been recieved and would be sent out as soon as possible. Later that afternoon I recieved a phone call from Pat letting me know they were done along with a few questions he had for me. He again let me know he'd be shipping them out asap. I chose normal UPS ground shipping. The wheels arrived today around 11:30am perfectly packaged and in perfect shape. In my honest opinion, I dont think a business week's worht of turnaround time on a hand built set of wheels is to shabby in the least. My customer service experience through this whole process has been completely painless, something as of late I havent been used to.
I want to thank Pat and the guys at BWW for a great buying experience and hooking me up with an awesome set of wheels. Also Pat, those decals look really sharp. I'll be sure to get some high res pictures of the wheels on my bike tommorow evening.
I didnt weigh the wheels before I dropped them off to have the tires and tubeless kit put on (particular shop didnt charge me labor so I figured why not let them do it). But here are the posted sample weights from bicyclewheelwarehouse.com.
Spoke Type w/ Blk Brass Nipples
Front Rear Wheel Set
DT Competition 2.0/1.8mm
797g 925g 1722g
DT Champion 2.0mm
816g 944g 1760g
Once I get my current wheelset stripped ill weigh them for reference. These are going on a 2010 Giant Yukon FX using a Bontrager tubeless kit and Geax Seguaro tires.
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