Page 1 of 2 12 LastLast
Results 1 to 100 of 198
  1. #1
    mtbr member
    Reputation:
    Join Date
    May 2006
    Posts
    208

    New Project 321 rear hub leaking oil. Now sounds much louder.

    I received my new hub a few weeks ago and noticed oil all over the hub. It's the "quiet" version and it did sound quiet at the time. I had the wheel built around it and now the hub is much louder. I'm assuming it's because most of the remaining oil leaked out as the hub still shows signs of oil leakage. I contacted Project 321 about it, but they basically told me not to worry about it and ride it.
    What's the point of adding more oil if it's going to leak out?
    I'd like to open it up and investigate, but P321 doesn't have a manual for the new hub. Tips?

  2. #2
    West Chester, PA
    Reputation:
    Join Date
    Sep 2006
    Posts
    4,382
    I suspected that feature was going to generate some complaints. Imagine if you continue filling those oil pockets every time you clean the hub without ever replacing the seal. Eventually it will be gone in just a few minutes.

  3. #3
    mtbr member
    Reputation:
    Join Date
    Jan 2004
    Posts
    8,496
    Quote Originally Posted by Scottyman View Post
    I received my new hub a few weeks ago and noticed oil all over the hub. It's the "quiet" version and it did sound quiet at the time. I had the wheel built around it and now the hub is much louder. I'm assuming it's because most of the remaining oil leaked out as the hub still shows signs of oil leakage. I contacted Project 321 about it, but they basically told me not to worry about it and ride it.
    What's the point of adding more oil if it's going to leak out?
    I'd like to open it up and investigate, but P321 doesn't have a manual for the new hub. Tips?
    Why not ask P321 if the new hub disassembles like the older version, there is a video on their website?

    I don't care what component I install I always verify fluid / lubes (brakes, suspension forks, hubs etc.) Pop off the freehub and relube using an approved oil.

    I wouldn't gauge a hub's sound level until the lube has settled. Any new hub will be much quieter until it breaks in.

  4. #4
    West Chester, PA
    Reputation:
    Join Date
    Sep 2006
    Posts
    4,382
    Quote Originally Posted by keen View Post

    I wouldn't gauge a hub's sound level until the lube has settled. Any new hub will be much quieter until it breaks in.
    Maybe you didn't hear; They have been touting these "oil pockets" as a feature to keep the hub quiet(er). If all the oil flings out constantly then it's not really working as intended.

  5. #5
    mtbr member
    Reputation:
    Join Date
    Jan 2004
    Posts
    8,496
    Quote Originally Posted by 92gli View Post
    Maybe you didn't hear; They have been touting these "oil pockets" as a feature to keep the hub quiet(er). If all the oil flings out constantly then it's not really working as intended.
    I have not had one of the hubs in my hand but I am unaware of a hub that has a positively sealed drive system. This topic came up @ one time but rather than keep the lube in the hub it was to keep the elements out. General consensus was it would cause too much drag.

    Who's to say "all" the oil has come out unless it is popped open and examined these "oil pockets". I would also inspect the integrity of the oil seal. IMO its a tough call to purchase a hub and have noise level expectations w/o hearing one first hand before purchasing.
    Last edited by keen; 04-07-2017 at 01:05 PM.

  6. #6
    mtbr member
    Reputation:
    Join Date
    May 2006
    Posts
    208
    Obviously the oil level has dropped to the point where it's much louder than it was when I received it. I'm beginning to regret purchasing this hub knowing it's going to need a disassemble/"refill" every week to enjoy one of the features I bought it for> Quiet.
    Oil dripping down the spokes onto the rim isn't a feature I asked for.
    I never had a hub leak oil like this does.

    This video demonstrates how my hub sounded (quiet) when I first received it and how it sounds today (1st loud cut) about a month later after the oil leaked out. Not my video
    So, in reality, it's the quiet version when it has oil and the louder version after it leaks out.
    https://www.youtube.com/watch?v=HPDAMgEewyY

  7. #7
    mtbr member
    Reputation:
    Join Date
    Jan 2004
    Posts
    8,496
    Quote Originally Posted by Scottyman View Post
    Obviously the oil level has dropped to the point where it's much louder than it was when I received it. I'm beginning to regret purchasing this hub knowing it's going to need a disassemble/"refill" every week to enjoy one of the features I bought it for> Quiet.
    Oil dripping down the spokes onto the rim isn't a feature I asked for.
    I never had a hub leak oil like this does.

    This video demonstrates how my hub sounded (quiet) when I first received it and how it sounds today (1st loud cut) about a month later after the oil leaked out. Not my video
    So, in reality, it's the quiet version when it has oil and the louder version after it leaks out.
    https://www.youtube.com/watch?v=HPDAMgEewyY
    Did you mention all these points when you contacted 321? If so i'd call again and talk to someone else, if possible, maybe you will receive different info. Irregardless oil all the way to the spokes say's something isn't right. The way I look at it you have 2 options disassemble yourself to inspect the seal or ship the wheel off to 321.

    Where did you purchase the hub?

  8. #8
    Wanna ride bikes?
    Reputation: *OneSpeed*'s Avatar
    Join Date
    Oct 2013
    Posts
    4,616
    here's the link to the new drive system, internals, and oil bath. this is just a press release type of thing, they haven't updated the website yet.

    Project 321 - New Drive System

    also, Pumpkinbiter (aka Jake) works at Project 321. You could PM him and see what he has to say?

    I'm very interested in how this works out, I'm about to buy the SS version of this hub for my new build. Suddenly I'm a little hesitant. I just called today to get some details, almost placed my order...
    Rigid SS 29er
    Fat Lefty
    SS MonsterCross
    SS cyclocross
    all steel

    Stop asking how much it weighs and just go ride it.

  9. #9
    mtbr member
    Reputation:
    Join Date
    May 2006
    Posts
    208
    I bought the hub straight from P321. I just got it apart and it's just damp with oil. Not enough inside to drip out.

  10. #10
    mtbr member
    Reputation:
    Join Date
    Jan 2004
    Posts
    8,496
    I have 2 brand new high POE hubs in front of me right now I9 Torch & Profile Racing Elite. Upon dissasembly you could barley moisten a paper towl w/ tha amount of oil in both hubs. Most high POE I have worked on required only a small amount of low viscosity oil.

    As I mentioned you would have to have a real oil seal to contain oil in the hub - how does the 321 seal look?

    I just noticed quiet version uses different pawls. Do yours look like the quiet version :Project 321 - New Drive System

  11. #11
    mtbr member
    Reputation:
    Join Date
    May 2006
    Posts
    208
    Mine is the "quiet" version. It was quiet before all the oil leaked out in about a month of no use.
    Jake from P321 is sending me a new seal. Hopefully that's the issue.

  12. #12
    West Chester, PA
    Reputation:
    Join Date
    Sep 2006
    Posts
    4,382
    Quote Originally Posted by keen View Post
    I have 2 brand new high POE hubs in front of me right now I9 Torch & Profile Racing Elite. Upon dissasembly you could barley moisten a paper towl w/ tha amount of oil in both hubs. Most high POE I have worked on required only a small amount of low viscosity oil.

    As I mentioned you would have to have a real oil seal to contain oil in the hub - how does the 321 seal look?

    I just noticed quiet version uses different pawls. Do yours look like the quiet version :Project 321 - New Drive System
    Dude, seriously... Stop trying to put this on him and do a google search. P321 stated to the media that the holes were intended to hold a fill of oil. Not a mist, not a smear...
    Obviously his wheel wouldn't have oil all over it if they hadn't filled it up that way at the factory.

  13. #13
    mtbr member
    Reputation: Lone Rager's Avatar
    Join Date
    Dec 2013
    Posts
    3,787
    Quote Originally Posted by *OneSpeed* View Post
    Looks like the only thing holding the oil in is that thin red rubber face seal visible in the second picture down. And the oil can also escape between the axle and inner race. IMO, oil loss is inevitable in with this design. Skip the oil and use a little thin light grease, or maybe a little Phil's Tenacious Oil, as you would with other pawl type freehubs.
    Do the math.

  14. #14
    mtbr member
    Reputation:
    Join Date
    May 2006
    Posts
    208
    Quote Originally Posted by Lone Rager View Post
    Looks like the only thing holding the oil in is that thin red rubber face seal visible in the second picture down. And the oil can also escape between the axle and inner race. IMO, oil loss is inevitable in with this design. Skip the oil and use a little thin light grease, or maybe a little Phil's Tenacious Oil, as you would with other pawl type freehubs.
    I was told using grease would void the warranty. I am curious how light grease would affect the function of magnetic pawls.

  15. #15
    mtbr member
    Reputation:
    Join Date
    Jan 2004
    Posts
    8,496
    Quote Originally Posted by 92gli View Post
    Dude, seriously... Stop trying to put this on him and do a google search. P321 stated to the media that the holes were intended to hold a fill of oil. Not a mist, not a smear...
    Obviously his wheel wouldn't have oil all over it if they hadn't filled it up that way at the factory.
    I stated what other hubs of similar high POE use for oil amounts nowhere did I say OP was @ fault just trying to cover all the bases for the OP - calm down. As I already mentioned I don't know of a hub that holds oil in that doesn't have a positive sealing system, told OP to check the seal and agreed something isn't right.

    I will add that consumers dealing with manufactures can be a slippery slope. You contact the manufacture like a pedestrian that has the right away and in fact the manufacture may have a differing opinion of your take on their product.

  16. #16
    mtbr member
    Reputation:
    Join Date
    May 2006
    Posts
    208
    Installed the new seal and put in the oil last night. I just got home from work, checked the hub and there's a drip coming down from where the seal is hiding. Maybe this is normal? I'm curious how much oil loss will occur when I'm riding. I'll find out soon enough. For non use days, I'm gonna have to remove the rear wheel and lay it down to prevent leakage. Not impressed. Phil's Tenacious Oil is coming tomorrow, but I can't use it.
    After closer examination the oil is dripping down my spokes. 6-8" down. The oil they recommend, Dumonde, it way too thin.

  17. #17
    mtbr member
    Reputation:
    Join Date
    Oct 2015
    Posts
    14
    Quote Originally Posted by Scottyman View Post
    Installed the new seal and put in the oil last night. I just got home from work, checked the hub and there's a drip coming down from where the seal is hiding. Maybe this is normal? I'm curious how much oil loss will occur when I'm riding. I'll find out soon enough. For non use days, I'm gonna have to remove the rear wheel and lay it down to prevent leakage. Not impressed. Phil's Tenacious Oil is coming tomorrow, but I can't use it.
    After closer examination the oil is dripping down my spokes. 6-8" down. The oil they recommend, Dumonde, it way too thin.
    dude, seriously? drip of oil anywhere on my wheel is a no go. IMO this also means that your rotor and brake pads get contaminated each ride. I thought this was a nice inovation I might try myself, that was before I knew this thing is filled with a lot of oil.

    I can take my old hubs and stuff them full with grease making them very silent.

    anyway, thanks for your report, I wish you success returning this junk. I am definitely not getting these myself. as stated before the only silent and less drag hub remains onyx for me.
    please let us know how this ends.

  18. #18
    mtbr member
    Reputation:
    Join Date
    May 2006
    Posts
    208
    The Tenacious leaked as well. Chris King Ring Drive lube is in there now. We'll see how that goes.

  19. #19
    mtbr member
    Reputation: BeanMan's Avatar
    Join Date
    Jul 2006
    Posts
    1,216
    Has Project 311 offered replacements?

  20. #20
    mtbr member
    Reputation:
    Join Date
    May 2006
    Posts
    208
    Quote Originally Posted by BeanMan View Post
    Has Project 311 offered replacements?
    Yes, they wanted to see how the different oil worked. I'm trying to avoid shipping the wheel to them and having it rebuilt (Pete did a great job) Depends on how the CK lube does. If that doesn't stay in or it causes issues, it's going to P321.

  21. #21
    mtbr member
    Reputation: Lone Rager's Avatar
    Join Date
    Dec 2013
    Posts
    3,787
    When I suggest Phil's Tenacious Oil I wasn't expecting that it'd stay in the hub, only that enough of it would stick the the pawls to keep them sufficiently lubricated. If they expect a quantity of oil to be retained in the hub, they'll need better seals.
    Do the math.

  22. #22
    mtbr member
    Reputation:
    Join Date
    Apr 2009
    Posts
    95
    As others have mentioned, I have never seen a hub that is sealed to the point that there could be an oil bath in the drive area. Also, the notion that you could do such a thing on a hub with "tool-less" end caps seems tenuous at best. I would re-lube with a drop of tenacious oil on each pawl, and keep riding.

    Edit: I just noticed in the pictures on their website that the end caps, on the hub in question, are keyed. So that would lend a little bit of credence to the oil bath idea. I'm intrigued.

  23. #23
    Wanna ride bikes?
    Reputation: *OneSpeed*'s Avatar
    Join Date
    Oct 2013
    Posts
    4,616
    Quote Originally Posted by Greenjack View Post
    As others have mentioned, I have never seen a hub that is sealed to the point that there could be an oil bath in the drive area. Also, the notion that you could do such a thing on a hub with "tool-less" end caps seems tenuous at best. I would re-lube with a drop of tenacious oil on each pawl, and keep riding.
    I'm not saying your wrong, but one would think they successfully did many, many hours of real world testing before releasing this to the public. I hope.

    Suspension forks hold oil for years... usually.
    Rigid SS 29er
    Fat Lefty
    SS MonsterCross
    SS cyclocross
    all steel

    Stop asking how much it weighs and just go ride it.

  24. #24
    mtbr member
    Reputation:
    Join Date
    Apr 2009
    Posts
    95
    Quote Originally Posted by *OneSpeed* View Post
    I'm not saying your wrong, but one would think they successfully did many, many hours of real world testing before releasing this to the public. I hope.

    Suspension forks hold oil for years... usually.
    I see what you are saying about the testing, and I would tend to agree with that line of thinking. However the fork is an entirely different thing. The stanchion seals are very tight and, even then, one will find oil weeping there. Even on brand new seals. The fixing bolts(or nuts) on the lowers rarely leak, and are usually torqued somewhere between 5-6 Nm, which would be crazy high for any bearing preload(hub, headset, pivot, bb, etc.).

  25. #25
    mtbr member
    Reputation:
    Join Date
    May 2006
    Posts
    208
    1-They only recommend Dumonde oil. Any other voids the warranty.
    2-All of the Dumonde oil leaks out turning the "Quiet" version into the regular in a very short time.
    -Using the Dumonde resulted in oil leaking out all over the spokes and rim. Dumonde is too thin to remain on the pawls after leakage to have any noise reduction benefit.
    -Either my hub is defective (already replaced the seal) and the rest don't leak (Still haven't heard from other users) or the lube recommendation is wrong (May be more of a low temp concern by P321). I'm currently testing the CK lube. No sign of leaking anywhere so far. My biggest concern with CK is spawl function/performance since its less of an oil and more of a very thin grease in viscosity.

  26. #26
    mtbr member
    Reputation:
    Join Date
    Feb 2005
    Posts
    726
    I was about to pul the trigger on a SS specific P321 silent as well. I'm hesitating now that your saying it has leaking issues.
    I've run CK's before and for the last 10 years only Hadley's. They use Dumonde Tech Zero weight grease too. I ride A LOT 4-6x a week, oil doesn't leak but my hubs get louder and dry out about every 4-6 months(just the rear hub)
    I just make sure to service them frequently.
    Lemme know how it goes, I would really like to try them and use in my rotation between my 2 single speeds.
    [COLOR="Black"]HARDMTNBIKER on Instagram

    Seven Sola SLX ENVE MTN SS
    Sir9 Carbon Niner SS
    #1gearallyear #Iridemtn

  27. #27
    mtbr member
    Reputation: BeanMan's Avatar
    Join Date
    Jul 2006
    Posts
    1,216
    The leaking is not caused by type of oil, something is wrong with the seals or the hub. I'm glad I stayed with my DT Swiss stuff.

  28. #28
    mtbr member
    Reputation: the_joe's Avatar
    Join Date
    Feb 2017
    Posts
    882
    The loud or quiet modes are determined by the type of pawls, not the oil. Why dont you just contact pumpkinbiter and get an answer directly from him?
    2008 BMC Fourstroke 19-559 ISO (RIP in peace)
    2017 BMC Speedfox 25-622 ISO
    2017 Salsa Timberjack 40-584 ISO

  29. #29
    mtbr member
    Reputation:
    Join Date
    May 2006
    Posts
    208
    Quote Originally Posted by the_joe View Post
    The loud or quiet modes are determined by the type of pawls, not the oil. Why dont you just contact pumpkinbiter and get an answer directly from him?
    And oil. We've been conversing.

    The quiet version does not sound like this w/o oil.
    https://www.youtube.com/watch?v=HPDAMgEewyY

  30. #30
    mtbr member
    Reputation:
    Join Date
    Apr 2016
    Posts
    223
    Interesting that P321 hasn't responded (if that's still the case).

    They had a big spotlight on mtbr homepage and now they're dropping the ball... Bad move on their part to not provide good customer service.

    I had a I9 hub with the defective bearings from a couple years ago and they sent me a whole new freehub no questions asked.

    My guess from a lack of response is that, they don't have a solution to the problem.

  31. #31
    mtbr member
    Reputation:
    Join Date
    May 2006
    Posts
    208
    I sent an email to Jake Sunday updating him on the status of the hub, but haven't heard anything back yet. Maybe he's on vacation. ??

  32. #32
    mtbr member
    Reputation: pumpkinbiter's Avatar
    Join Date
    Jun 2005
    Posts
    419
    Quote Originally Posted by Toot3344556 View Post
    Interesting that P321 hasn't responded (if that's still the case).

    They had a big spotlight on mtbr homepage and now they're dropping the ball... Bad move on their part to not provide good customer service.

    I had a I9 hub with the defective bearings from a couple years ago and they sent me a whole new freehub no questions asked.

    My guess from a lack of response is that, they don't have a solution to the problem.
    Hi Toot!
    I have been in constant contact with customer since he made initial contact with us. We immediately sent him two replacement seals, a tool, and a few bearings if I remember correctly. Our customer service is as good as its ever been however we are busier than ever and our response times have slowed as a result. Normally I would hand this off to a tech who would have better response times than me but since this was a very unusual situation I wanted to stay involved. Anyway, you can expect the same customer service your used to getting with Project321.
    Jake
    Project321
    877-584-7321
    http://www.project321.com/

  33. #33
    mtbr member
    Reputation:
    Join Date
    May 2006
    Posts
    208
    Yes, Jake has been very good. Outstanding service. Currently sending my wheel back to have it checked out.

  34. #34
    mtbr member
    Reputation: BeanMan's Avatar
    Join Date
    Jul 2006
    Posts
    1,216
    You've spent a lot more time farting around with this than I would be willing to.

  35. #35
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    96
    Quote Originally Posted by Scottyman View Post
    Yes, Jake has been very good. Outstanding service. Currently sending my wheel back to have it checked out.
    Any updates? I was all set on pulling the trigger until I found this thread.

  36. #36
    mtbr member
    Reputation: pumpkinbiter's Avatar
    Join Date
    Jun 2005
    Posts
    419
    Quote Originally Posted by onlybirdman View Post
    Any updates? I was all set on pulling the trigger until I found this thread.
    Please give us a call if you have any doubts about this situation.

    This is one of only a few hubs that we have had leak and after replacing the seal we could not get it to leak again. It was surely a damaged or faulty seal.

    Thank you!
    Jake
    Project321
    877-584-7321
    http://www.project321.com/

  37. #37
    mtbr member
    Reputation:
    Join Date
    Aug 2011
    Posts
    1,234
    I have 2 sets of P321 216 quiet boost Hubs with a 3rd set of 12/157 rear hub coming from Jake as soon as I get my Pivot Switchblade frame, I also have Onyx, Hadley and dt swiss 240 and 350 hubs. Total of 6 sets of carbon wheel sets with a 7th coming. Anytime I ever had a question Jake has been there or one of his employees to answer my questions every time. There constantly striving to improve their product, in my opinion the new magnetic paul system is so much better than the old system. If I were to bet if you to remove all the oil from the hub and take it out on the trail you would probably not here the hub while riding, spinning the wheel with your ear right next to it of course you hear that. People are fast to make judgments on something they know nothing about. Project 321 now uses Japanese EZO bearings that are so much better than the old bearings like I said always trying to make improvements. Project 321 are my go to Hubs now!! Onyx are also very good but way much more weight, we all have many choices!!

  38. #38
    mtbr member
    Reputation:
    Join Date
    May 2009
    Posts
    183
    So what i've learned is that I can remove the oil from the hubs and make them even louder. Hikers be warned!

  39. #39
    mtbr member
    Reputation:
    Join Date
    Dec 2013
    Posts
    978
    Mine don't leak, but have gotten louder with miles.

    It's not really problematic, but I did purchase (nearly) silent hubs which I no longer really have.

    Apparently 321 is relocating from CA to OR (good move) and I have been unable to reach them at their 800 number or by email going on about 3 business days now.

    I'm curious if there is a solution, like I should be greasing the rear paws once a month or something. Something I have no idea how to do for the record.

  40. #40
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    My new P321 rear hub not fully engaged on technical climbs. Lately it's been skipping and not engaged on those technical climbs in which high torques were applied. I had the wheel built by Fanatik in September of this year.

  41. #41
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    96
    Quote Originally Posted by krelldog View Post
    My new P321 rear hub not fully engaged on technical climbs. Lately it's been skipping and not engaged on those technical climbs in which high torques were applied. I had the wheel built by Fanatik in September of this year.

    That sucks, sorry to hear that. Which version of the hub do you have?

  42. #42
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    The newest one with 216 POE with quiet magnets.

  43. #43
    Long Live the Gorn!
    Reputation: bvader's Avatar
    Join Date
    Sep 2009
    Posts
    326
    Quote Originally Posted by krelldog View Post
    The newest one with 216 POE with quiet magnets.
    Let us know what you hear from P321. I am on the exact same hub for about a month now, and have been climbing some steeps no issues... yet. One thing I will say is that hub is spooky quiet and extremely low rolling resistance.

  44. #44
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by bvader View Post
    Let us know what you hear from P321. I am on the exact same hub for about a month now, and have been climbing some steeps no issues... yet. One thing I will say is that hub is spooky quiet and extremely low rolling resistance.
    I filled out a warranty claim with Fanatik and sent an email to P321 also.

  45. #45
    Wanna ride bikes?
    Reputation: *OneSpeed*'s Avatar
    Join Date
    Oct 2013
    Posts
    4,616
    Quote Originally Posted by krelldog View Post
    My new P321 rear hub not fully engaged on technical climbs. Lately it's been skipping and not engaged on those technical climbs in which high torques were applied. I had the wheel built by Fanatik in September of this year.
    This thread is about an oil leaking problem. It sounds like you have a drive mechanism issue. Are you sure it's not the chain skipping on the cassette?
    Rigid SS 29er
    Fat Lefty
    SS MonsterCross
    SS cyclocross
    all steel

    Stop asking how much it weighs and just go ride it.

  46. #46
    mtbr member
    Reputation:
    Join Date
    Apr 2015
    Posts
    1,444
    I have the exact same issue. I have been in contact with Jake at P321. Have to say that their contact has been piss poor. Granted I emailed them during the move. Their phone didn't work. Got an email back about 10 days ago asking some questions. I responded with answers and followed up with another email. Haven't heard anything back. It's a safety issue for sure.

    Jake said they were redesigning the pawls and they would be available in a few weeks.

    Sent from my SM-G955U using Tapatalk

  47. #47
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    No because my bike is brand new. And sometimes if I cranked it hard by hand, it will skipped also.

  48. #48
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Glad to know I wasn't the only one. Yeah it almost caused me an accident today because as I was trying to go over a huge log on a steep hill, my crank just spun freely. Lucky I was able to unclip in time before falling down.

  49. #49
    mtbr member
    Reputation:
    Join Date
    Apr 2015
    Posts
    1,444
    Quote Originally Posted by krelldog View Post
    Glad to know I wasn't the only one. Yeah it almost caused me an accident today because as I was trying to go over a huge log on a steep hill, my crank just spun freely. Lucky I was able to unclip in time before falling down.
    Well I think we need to stay on him. It's unacceptable that he hasn't taken a stronger approach to at least communicate. He admitted to the issue. If he doesn't have an answer next week, I will likely pull the hub, ask for a refund and go a different route.

    My first email to him was Oct 31. It took 14 days for a reply and no reply since.

    Sent from my SM-G955U using Tapatalk

  50. #50
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    I think they were busy moving to OR and that's why they were slow in dealing with customer service. Hopefully they will have a resolution soon.

  51. #51
    mtbr member
    Reputation:
    Join Date
    Apr 2015
    Posts
    1,444
    Quote Originally Posted by krelldog View Post
    I think they were busy moving to OR and that's why they were slow in dealing with customer service. Hopefully they will have a resolution soon.
    Yeah initially yes. I don't understand why they can reply to email and calls though. I am sure there are quite a few people upset about that.

    Sent from my SM-G955U using Tapatalk

  52. #52
    mtbr member
    Reputation:
    Join Date
    Apr 2015
    Posts
    1,444
    Cold weather definitely hurts this more. Stayed today and it was terrible.

    Sent from my SM-G955U using Tapatalk

  53. #53
    mtbr member
    Reputation: unrealityshow's Avatar
    Join Date
    Oct 2017
    Posts
    41
    I intentionally got the 144 POE hub with quiet pawls because I was worried about the slippage issue. It has been flawless all season. No oil leaks either.

    Not to rub salt in the wound, but my 321 hubs are one of the few bike related purchases that have actually worked well for me this year.

  54. #54
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Had I know about the slippage issue, I would have gone with the Onyx hub instead. But Onyx is quite heavy though.

  55. #55
    mtbr member
    Reputation: Lonnie's Avatar
    Join Date
    Jan 2004
    Posts
    25
    Mine came with grease, I got them in September, and they are quiet except for the popping sounds, they are annoying. Any suggestions? I have original I9 hub on another bike that makes similar sound.

  56. #56
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    [QUOTE=bogeydog;13429398]Yeah initially yes. I don't understand why they can reply to email and calls though. I am sure there are quite a few people upset about that.

    Sent from my SM-G955U using Tapatalk[/QUOTE

    Hopefully they will come up with a solution soon.

  57. #57
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by Lonnie View Post
    Mine came with grease, I got them in September, and they are quiet except for the popping sounds, they are annoying. Any suggestions? I have original I9 hub on another bike that makes similar sound.
    What do you mean "popping sound"? Does it do this constantly? Mine with 216 POE is very quiet but unfortunately it slipped once in a while during technical climbs. I use absolute black oval ring with eagle gx for cassette and chain btw.

  58. #58
    Long Live the Gorn!
    Reputation: bvader's Avatar
    Join Date
    Sep 2009
    Posts
    326
    Interesting I have heard a few pings / pops under load I was thinking it was chain etc now will need to pay attention. I have new G2 321 with quiet / mag pawls

  59. #59
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by bvader View Post
    Interesting I have heard a few pings / pops under load I was thinking it was chain etc now will need to pay attention. I have new G2 321 with quiet / mag pawls
    Mine does the popping sound under load also. Is this normal? It was very annoying but I did not think too much of it. Because I have an oval ring, I thought this is caused by it. My other bike with CK hub and it never made the popping sound under load.

  60. #60
    mtbr member
    Reputation:
    Join Date
    Apr 2015
    Posts
    1,444
    Quote Originally Posted by krelldog View Post
    What do you mean "popping sound"? Does it do this constantly? Mine with 216 POE is very quiet but unfortunately it slipped once in a while during technical climbs. I use absolute black oval ring with eagle gx for cassette and chain btw.
    It's sounds like a hung up chain that pops into place. Mine does this as well as the lack of engagement. The engagement issue is a big issue because it is dangerous.

    Sent from my SM-G955U using Tapatalk
    Last edited by bogeydog; 11-24-2017 at 08:32 AM.

  61. #61
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by bvader View Post
    Interesting I have heard a few pings / pops under load I was thinking it was chain etc now will need to pay attention. I have new G2 321 with quiet / mag pawls
    Quote Originally Posted by bogeydog View Post
    It's sounds like a hung up chain that pops into place. Mine dies this as well as the lack of engagement. The engagement issue is a big issue because it is dangerous.

    Sent from my SM-G955U using Tapatalk
    I have the exact same problem like you just described. I am waiting for Fanatik to issue an RMA to send the rear wheel back to them for warranty repair. Hopefully P321 will realize how serious this is and remedy it soon.

  62. #62
    mtbr member
    Reputation: Lonnie's Avatar
    Join Date
    Jan 2004
    Posts
    25
    Quote Originally Posted by bogeydog View Post
    It's sounds like a hung up chain that pops into place. Mine does this as well as the lack of engagement. The engagement issue is a big issue because it is dangerous.

    Sent from my SM-G955U using Tapatalk

    It's definitely the hub, my bike is brand new, running One-up oval 34t with Sram XO cassette. It makes this noise mostly when you peddle just in to, or out of corners. Oil is not the answer. More grease, more popping. It just needs a little dab of grease on the ring gear. I think the pawls are late engaging some how. Like only one hangs up then pops into place. I don't know, still working on solution.

  63. #63
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by Lonnie View Post
    It's definitely the hub, my bike is brand new, running One-up oval 34t with Sram XO cassette. It makes this noise mostly when you peddle just in to, or out of corners. Oil is not the answer. More grease, more popping. It just needs a little dab of grease on the ring gear. I think the pawls are late engaging some how. Like only one hangs up then pops into place. I don't know, still working on solution.
    Okay that makes sense. Mine only pops under heavy load such as going up a steep hill. Just curious to see if the popping noise will go away with a round chainring instead of oval?

  64. #64
    mtbr member
    Reputation:
    Join Date
    Apr 2015
    Posts
    1,444
    Quote Originally Posted by krelldog View Post
    Okay that makes sense. Mine only pops under heavy load such as going up a steep hill. Just curious to see if the popping noise will go away with a round chainring instead of oval?
    P321 acknowledged the popping when I heard from them. However he engagement issue was new.

    Sent from my SM-G955U using Tapatalk

  65. #65
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by bogeydog View Post
    P321 acknowledged the popping when I heard from them. However he engagement issue was new.

    Sent from my SM-G955U using Tapatalk
    The slippage issue on my hub happened occasionally but the popping happened on every ride as long as there are steep hills to climb. Cross our fingers that P321 will find a fix soon. They are a very good company so I'll give them a benefit of doubt.

  66. #66
    mtbr member
    Reputation:
    Join Date
    Apr 2015
    Posts
    1,444
    Quote Originally Posted by krelldog View Post
    The slippage issue on my hub happened occasionally but the popping happened on every ride as long as there are steep hills to climb. Cross our fingers that P321 will find a fix soon. They are a very good company so I'll give them a benefit of doubt.
    I had a set of the other version a few years ago and they were excellent. I referred them to many people. However their lack of follow up with this new design, despite their move, is unnecessary problematic. Originally they said they would not be able to service anyone until the end of October. It took them almost two weeks to respond to me asking questions and now it has been almost another 2 weeks since I provided them the information.. Sounds me like the design isn't ready for the market, they don't have a solution, and are not very good at customer service.

    Sent from my SM-G955U using Tapatalk

  67. #67
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    [QUOTE=bogeydog;13430809]I had a set of the other version a few years ago and they were excellent. I referred them to many people. However their lack of follow up with this new design, despite their move, is unnecessary problematic. Originally they said they would not be able to service anyone until the end of October. It took them almost two weeks to respond to me asking questions and now it has been almost another 2 weeks since I provided them the information.. Sounds me like the design isn't ready for the market, they don't have a solution, and are not very good at customer service.

    Sent from my SM-G955U using Tapatalk[/QUOTE
    ]
    Thanks for the info bogeydog. I might bite a bullet and tell Fanatik to replace P321 rear hub with Onyx instead despite the weight penalty. I know Onyx is coming out with a much lighter rear hub but that might be a year away.

  68. #68
    mtbr member
    Reputation:
    Join Date
    Apr 2015
    Posts
    1,444
    [QUOTE=krelldog;13430810]
    Quote Originally Posted by bogeydog View Post
    I had a set of the other version a few years ago and they were excellent. I referred them to many people. However their lack of follow up with this new design, despite their move, is unnecessary problematic. Originally they said they would not be able to service anyone until the end of October. It took them almost two weeks to respond to me asking questions and now it has been almost another 2 weeks since I provided them the information.. Sounds me like the design isn't ready for the market, they don't have a solution, and are not very good at customer service.

    Sent from my SM-G955U using Tapatalk[/QUOTE
    ]
    Thanks for the info bogeydog. I might bite a bullet and tell Fanatik to replace P321 rear hub with Onyx instead despite the weight penalty. I know Onyx is coming out with a much lighter rear hub but that might be a year away.
    Yeah I am considering the same. I also had an onyx a few years ago and it was perfect. Obviously it is heavy but it works

    Sent from my SM-G955U using Tapatalk

  69. #69
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    [QUOTE=bogeydog;13430821]
    Quote Originally Posted by krelldog View Post
    Yeah I am considering the same. I also had an onyx a few years ago and it was perfect. Obviously it is heavy but it works

    Sent from my SM-G955U using Tapatalk
    So the older version of P321 did not have the popping sound, correct? They were designed like the I9 hub I think. About your Onyx hub, did you notice the extra weight?

  70. #70
    mtbr member
    Reputation:
    Join Date
    Apr 2015
    Posts
    1,444
    [QUOTE=krelldog;13430856]
    Quote Originally Posted by bogeydog View Post

    So the older version of P321 did not have the popping sound, correct? They were designed like the I9 hub I think. About your Onyx hub, did you notice the extra weight?
    Previous versions used the I9 internals. I don't think I felt the Onyx weight, but it adds to the bike weight for sure.

    Sent from my SM-G955U using Tapatalk

  71. #71
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    [QUOTE=bogeydog;13430951]
    Quote Originally Posted by krelldog View Post
    Previous versions used the I9 internals. I don't think I felt the Onyx weight, but it adds to the bike weight for sure.

    Sent from my SM-G955U using Tapatalk
    I see. Yeah when I compared the Onyx hubs to i9, they were about 300 grams heavier. So I picked P321 for the perfect middle ground between instant and silent engagement and not too heavy.

  72. #72
    Wanna ride bikes?
    Reputation: *OneSpeed*'s Avatar
    Join Date
    Oct 2013
    Posts
    4,616
    Now you guys got me worried there's something wrong with my hub. I get loud chain pops any time I ratchet the cranks and get back on the power. I thought it was the chain walking up the chainring or something as I never closely checked my chainline (yet), but I'm starting to think it may be coming from the hub?

    Is anyone else experiencing the popping sound with the 144 POE quiet option? Is the engagement issue only happening with the two pawl engagement option?
    Rigid SS 29er
    Fat Lefty
    SS MonsterCross
    SS cyclocross
    all steel

    Stop asking how much it weighs and just go ride it.

  73. #73
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by *OneSpeed* View Post
    Now you guys got me worried there's something wrong with my hub. I get loud chain pops any time I ratchet the cranks and get back on the power. I thought it was the chain walking up the chainring or something as I never closely checked my chainline (yet), but I'm starting to think it may be coming from the hub?

    Is anyone else experiencing the popping sound with the 144 POE quiet option? Is the engagement issue only happening with the two pawl engagement option?
    Is your ring round or oval? Definitely not the chain because my drivetrains are brand new.

  74. #74
    Wanna ride bikes?
    Reputation: *OneSpeed*'s Avatar
    Join Date
    Oct 2013
    Posts
    4,616
    oval AB 34t chainring
    Rigid SS 29er
    Fat Lefty
    SS MonsterCross
    SS cyclocross
    all steel

    Stop asking how much it weighs and just go ride it.

  75. #75
    mtbr member
    Reputation: Lonnie's Avatar
    Join Date
    Jan 2004
    Posts
    25
    Quote Originally Posted by krelldog View Post
    No because my bike is brand new. And sometimes if I cranked it hard by hand, it will skipped also.
    Too much grease. It only takes a dab or two on the ring gear.

  76. #76
    mtbr member
    Reputation: Lonnie's Avatar
    Join Date
    Jan 2004
    Posts
    25
    Quote Originally Posted by *OneSpeed* View Post
    Now you guys got me worried there's something wrong with my hub. I get loud chain pops any time I ratchet the cranks and get back on the power. I thought it was the chain walking up the chainring or something as I never closely checked my chainline (yet), but I'm starting to think it may be coming from the hub?

    Is anyone else experiencing the popping sound with the 144 POE quiet option? Is the engagement issue only happening with the two pawl engagement option?
    I have 6pawl ,216 poe quiet version, still pops. I cleaned out the grease from the holes and just applied a small amount to ring gear and it seemed to minimize it the last two rides. Too much money to have this kind of problem in my opinion. I am also waiting for Onyx to make a lighter hub.

  77. #77
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by Lonnie View Post
    I have 6pawl ,216 poe quiet version, still pops. I cleaned out the grease from the holes and just applied a small amount to ring gear and it seemed to minimize it the last two rides. Too much money to have this kind of problem in my opinion. I am also waiting for Onyx to make a lighter hub.
    I agreed with you. Was it easy to service the P321 hub? I can't find the how to instruction on their website at all.

  78. #78
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by Lonnie View Post
    Too much grease. It only takes a dab or two on the ring gear.
    So what you're saying is too much grease being applied to the hub from the factory and this caused slippage. When you removed the extra grease, did the slippage stop?

  79. #79
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by *OneSpeed* View Post
    oval AB 34t chainring
    Have you tried a round chainring to see if the popping sound go away? I might give this a try when I have time.

  80. #80
    West Chester, PA
    Reputation:
    Join Date
    Sep 2006
    Posts
    4,382
    The popping is from one or more of the pawls not aligning with the drive ring when you engage the hub. Could be the magnets not working properly, a bad bearing or the axle flexing.

  81. #81
    mtbr member
    Reputation:
    Join Date
    Apr 2015
    Posts
    1,444
    Quote Originally Posted by 92gli View Post
    The popping is from one or more of the pawls not aligning with the drive ring when you engage the hub. Could be the magnets not working properly, a bad bearing or the axle flexing.
    P321 said they were redesigning the pawls and it would be a few weeks until available. I also think the grease or oil in the hub plays a roll too. Cold weather has worsened the issue of non engagement. Logically means pawls are sticking open sometimes.

    Sent from my SM-G955U using Tapatalk

  82. #82
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by 92gli View Post
    The popping is from one or more of the pawls not aligning with the drive ring when you engage the hub. Could be the magnets not working properly, a bad bearing or the axle flexing.
    Thank you for the detailed explanation.

  83. #83
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by bogeydog View Post
    P321 said they were redesigning the pawls and it would be a few weeks until available. I also think the grease or oil in the hub plays a roll too. Cold weather has worsened the issue of non engagement. Logically means pawls are sticking open sometimes.

    Sent from my SM-G955U using Tapatalk
    Right on because the slippage started to happen more when I rode in 20s degree. So I guess at this point we just have to wait for P321 to come out with the new pawls.

  84. #84
    Long Live the Gorn!
    Reputation: bvader's Avatar
    Join Date
    Sep 2009
    Posts
    326
    Confirmed I got the popping sound. I rode a trail today that had a number of Punchy climbs and I had a couple low-level pops and then on one tough climb I had a pretty loud POP no loss of traction or engagement but a bit unnerving nonetheless. BTW Its 70 degs in SoCal and I am riding a normal Wolftooth chain ring, drive train is in good condition.

    I'm curious to see what comes of this.

  85. #85
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by bvader View Post
    Confirmed I got the popping sound. I rode a trail today that had a number of Punchy climbs and I had a couple low-level pops and then on one tough climb I had a pretty loud POP no loss of traction or engagement but a bit unnerving nonetheless. BTW Its 70 degs in SoCal and I am riding a normal Wolftooth chain ring, drive train is in good condition.

    I'm curious to see what comes of this.
    Sorry and welcome to the club Bvader.

  86. #86
    mtbr member
    Reputation: Lonnie's Avatar
    Join Date
    Jan 2004
    Posts
    25
    Quote Originally Posted by krelldog View Post
    So what you're saying is too much grease being applied to the hub from the factory and this caused slippage. When you removed the extra grease, did the slippage stop?
    Yes, it was caked with grease. I have learned from my I-9 hubs,too much grease causes more popping and slippage. I use AutoZone brake grease for the I 9, very quiet, some popping but it lasts about 8 months or so. It just finding the right grease. Still searching. I am using high temp bearing grease at the moment, just a few dabs. Popping is minimal but no slippage.

  87. #87
    mtbr member
    Reputation: Lonnie's Avatar
    Join Date
    Jan 2004
    Posts
    25
    Quote Originally Posted by krelldog View Post
    I agreed with you. Was it easy to service the P321 hub? I can't find the how to instruction on their website at all.
    Very simple to disassemble. You only need two 17mm cone wrenches (flat open end wrench). Once you have the wheel off, just loosen cap on cassette side, no need to remove cassette or rotor. Cap comes off drive side, then push/pull axle through while holding cassette against the hub, then with cassette facing up, carefully remove complete assembly. I use a magnet to remove pawls. Super easy. Clean pawls, freehub, then ring gear (in the hub). Grease can't be to thick, gunks up, thin as ck ringdrive grease, it flys off in seconds. Oil would not work in this application, just mechanical common sense, it is tough to seal a moving parts.

  88. #88
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by Lonnie View Post
    Very simple to disassemble. You only need two 17mm cone wrenches (flat open end wrench). Once you have the wheel off, just loosen cap on cassette side, no need to remove cassette or rotor. Cap comes off drive side, then push/pull axle through while holding cassette against the hub, then with cassette facing up, carefully remove complete assembly. I use a magnet to remove pawls. Super easy. Clean pawls, freehub, then ring gear (in the hub). Grease can't be to thick, gunks up, thin as ck ringdrive grease, it flys off in seconds. Oil would not work in this application, just mechanical common sense, it is tough to seal a moving parts.
    Thank you so much for the instruction.

  89. #89
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by Lonnie View Post
    Yes, it was caked with grease. I have learned from my I-9 hubs,too much grease causes more popping and slippage. I use AutoZone brake grease for the I 9, very quiet, some popping but it lasts about 8 months or so. It just finding the right grease. Still searching. I am using high temp bearing grease at the moment, just a few dabs. Popping is minimal but no slippage.
    Thanks so much for the great tips. Have you tried CK grease yet?

  90. #90
    mtbr member
    Reputation:
    Join Date
    Apr 2015
    Posts
    1,444
    Quote Originally Posted by Lonnie View Post
    Very simple to disassemble. You only need two 17mm cone wrenches (flat open end wrench). Once you have the wheel off, just loosen cap on cassette side, no need to remove cassette or rotor. Cap comes off drive side, then push/pull axle through while holding cassette against the hub, then with cassette facing up, carefully remove complete assembly. I use a magnet to remove pawls. Super easy. Clean pawls, freehub, then ring gear (in the hub). Grease can't be to thick, gunks up, thin as ck ringdrive grease, it flys off in seconds. Oil would not work in this application, just mechanical common sense, it is tough to seal a moving parts.
    Is this applicable to this version of the hub? I saw a teardown video online and it was different.

    Sent from my SM-G955U using Tapatalk

  91. #91
    mtbr member
    Reputation: pumpkinbiter's Avatar
    Join Date
    Jun 2005
    Posts
    419
    Hi all,
    First let me apologize for the very poor response from our company over the last couple months. As somebody mentioned we have been in the middle of a company move and we ran into some unexpected technical difficulties during this time. One being a phone connection issue and the other being an email break down as we changed the way our emails where routed. We also lost a few employees who could not move with us so our technical responses got narrowed down to only two people. I wont bore you with details about all this but I can confirm these issues are fixed and we are starting to catch up on emails and respond to our customers.

    In regards to the popping sounds we have identified the issue as incorrectly produced product from our EDM vendor. This would include pawls and / or drive ring. These are the only parts we have made outside our facility. Unfortunately these parts appear to have been mixed into regular shipments for an unknown period of time so we can not track them to a date range.

    We will of course replace and warranty any drivers and parts that are problematic.
    If you sent an email and did not get a response please call or send another email. It may have gotten lost in our email debacle.
    Someone will get back to you asap.

    While Im here typing Id like to take this time to clarify a few things.

    1. This is not a design issue. Our new driver has functioned flawlessly since
    its release in January and has only recently shown any signs of popping as a result of
    improperly manufactured pawls that slipped passed our QC process.

    2. This is not wide spread. To this date we have been informed of 15-20 hubs that are popping and only a few that have skipped.
    In relation to our sales this is a warranty number far below industry standards.

    3. We are not redesigning the pawls. BUT we are now producing the pawls and drive rings 100% in house. With our move we purchased our own
    EDM machine that will allow us to better control this process and avoid having issues like this again.
    The in house production is around 2 weeks away from shipping. The new EDM is making parts but there is still heat treating, magnet bonding, etc.
    Ideally we replace any problematic drivers with new, in house produced parts. If your hub is just making a pop now and then I would
    recommend waiting for the new production. If your hub has skipped please call us and well get you something shipped right away.

    Thank you all for your support and purchasing Project321 products. We will stand behind our products and make
    sure you are happy with your purchase.

    Again, Id like to apologize for the poor correspondence recently from out team. We really appreciate every body's patience.
    This has been a huge move for our small company and we are super excited to get back up and running here in Bend Oregon.
    Jake
    Project321
    877-584-7321
    http://www.project321.com/

  92. #92
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by pumpkinbiter View Post
    Hi all,
    First let me apologize for the very poor response from our company over the last couple months. As somebody mentioned we have been in the middle of a company move and we ran into some unexpected technical difficulties during this time. One being a phone connection issue and the other being an email break down as we changed the way our emails where routed. We also lost a few employees who could not move with us so our technical responses got narrowed down to only two people. I wont bore you with details about all this but I can confirm these issues are fixed and we are starting to catch up on emails and respond to our customers.

    In regards to the popping sounds we have identified the issue as incorrectly produced product from our EDM vendor. This would include pawls and / or drive ring. These are the only parts we have made outside our facility. Unfortunately these parts appear to have been mixed into regular shipments for an unknown period of time so we can not track them to a date range.

    We will of course replace and warranty any drivers and parts that are problematic.
    If you sent an email and did not get a response please call or send another email. It may have gotten lost in our email debacle.
    Someone will get back to you asap.

    While Im here typing Id like to take this time to clarify a few things.

    1. This is not a design issue. Our new driver has functioned flawlessly since
    its release in January and has only recently shown any signs of popping as a result of
    improperly manufactured pawls that slipped passed our QC process.

    2. This is not wide spread. To this date we have been informed of 15-20 hubs that are popping and only a few that have skipped.
    In relation to our sales this is a warranty number far below industry standards.

    3. We are not redesigning the pawls. BUT we are now producing the pawls and drive rings 100% in house. With our move we purchased our own
    EDM machine that will allow us to better control this process and avoid having issues like this again.
    The in house production is around 2 weeks away from shipping. The new EDM is making parts but there is still heat treating, magnet bonding, etc.
    Ideally we replace any problematic drivers with new, in house produced parts. If your hub is just making a pop now and then I would
    recommend waiting for the new production. If your hub has skipped please call us and well get you something shipped right away.

    Thank you all for your support and purchasing Project321 products. We will stand behind our products and make
    sure you are happy with your purchase.

    Again, Id like to apologize for the poor correspondence recently from out team. We really appreciate every body's patience.
    This has been a huge move for our small company and we are super excited to get back up and running here in Bend Oregon.
    Hello Jake,
    I hope the move to the facility in OR went well for your company. My P321 with 216 POE and quiet pawls has both popping sound and slippage. So should I wait for the new production then? Do I need to send the wheel back to Fanatik or can I replace the part myself?

    Thank you

  93. #93
    mtbr member
    Reputation: Lonnie's Avatar
    Join Date
    Jan 2004
    Posts
    25
    Thanks for the response Jake, I will limp along until your new parts are ready.

  94. #94
    Long Live the Gorn!
    Reputation: bvader's Avatar
    Join Date
    Sep 2009
    Posts
    326
    Any updates on this? I am limping too.

  95. #95
    mtbr member
    Reputation:
    Join Date
    Aug 2007
    Posts
    3
    Same popping/slipping issue here. Mine are unridable after about 6 or 8 rides. I replaced my entire drivetrain chasing the issue... cassette, chain, drive ring, and rear derailleur. Not cheap, and I'm not happy.

    I called and spoke to them in early November. They told me about the issue, and said call back in 3 weeks and parts would be ready to ship.

    I gave them some extra time and called back today. Spoke to Sam and was told I would get a call back in an hour or two, but never did.

    I will be requesting a complete refund if this issue has not been resolved for me in very early January.

  96. #96
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by pcs74 View Post
    Same popping/slipping issue here. Mine are unridable after about 6 or 8 rides. I replaced my entire drivetrain chasing the issue... cassette, chain, drive ring, and rear derailleur. Not cheap, and I'm not happy.

    I called and spoke to them in early November. They told me about the issue, and said call back in 3 weeks and parts would be ready to ship.

    I gave them some extra time and called back today. Spoke to Sam and was told I would get a call back in an hour or two, but never did.

    I will be requesting a complete refund if this issue has not been resolved for me in very early January.
    I have the exact same problem as yours. But I'm willing to wait for the new parts because it's winter here in MN. Hopefully they won't take forever for the parts to arrive though.

  97. #97
    mtbr member
    Reputation:
    Join Date
    Apr 2015
    Posts
    1,444
    Quote Originally Posted by pcs74 View Post
    Same popping/slipping issue here. Mine are unridable after about 6 or 8 rides. I replaced my entire drivetrain chasing the issue... cassette, chain, drive ring, and rear derailleur. Not cheap, and I'm not happy.

    I called and spoke to them in early November. They told me about the issue, and said call back in 3 weeks and parts would be ready to ship.

    I gave them some extra time and called back today. Spoke to Sam and was told I would get a call back in an hour or two, but never did.

    I will be requesting a complete refund if this issue has not been resolved for me in very early January.
    In my case, they sent me the noisey high engagement pawls to use until til revised quiet ones are ready. Seemed to work.

    Sent from my SM-G955U using Tapatalk

  98. #98
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    Quote Originally Posted by bogeydog View Post
    In my case, they sent me the noisey high engagement pawls to use until til revised quiet ones are ready. Seemed to work.

    Sent from my SM-G955U using Tapatalk
    Washington

    Was it easy to install the pawls and any special tool needed to service the hub?

  99. #99
    mtbr member
    Reputation:
    Join Date
    Apr 2015
    Posts
    1,444
    Yes very easy.

    Sent from my SM-G955U using Tapatalk

  100. #100
    mtbr member
    Reputation:
    Join Date
    Feb 2015
    Posts
    59
    You noticed more drag on the noisy pawls vs the quiet ones?

Page 1 of 2 12 LastLast

Similar Threads

  1. Help! rear hub ratchet sound became louder and clicks!
    By sauler in forum Drivetrain - shifters, derailleurs, cranks
    Replies: 10
    Last Post: 03-23-2016, 06:38 AM
  2. M785 reservoir cap sounds like it's leaking
    By Section8uk in forum Brake Time
    Replies: 3
    Last Post: 10-25-2014, 05:48 PM
  3. New Rear cassette and now it sounds chunky, what up??
    By rger8 in forum Drivetrain - shifters, derailleurs, cranks
    Replies: 3
    Last Post: 08-12-2014, 06:01 PM
  4. Bad sounds from rear brake!
    By ohiogsp in forum 29er Components
    Replies: 8
    Last Post: 07-05-2014, 11:57 AM
  5. 90mm pbr: damper sounds like leaking air
    By machine4321 in forum Cannondale
    Replies: 1
    Last Post: 12-06-2012, 06:45 PM

Members who have read this thread: 254

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

THE SITE

ABOUT MTBR

VISIT US AT

mtbr.com and the ConsumerReview Network are business units of Invenda Corporation

(C) Copyright 1996-2018. All Rights Reserved.