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  1. #1
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    Easton Hubs Working Flawless After Free Axle Upgrade

    For anyone who doesn't already know. Easton now is offering for free, a upgrade kit for your Easton Hubs (XC, Haven, and Havoc). This kit is offered to cure any problems with the old preloader adjuster system coming loose and not holding proper tension (see the articles below). I wanted to report back and let people know that I've been running this new system for over 6 months and the wheels have been bullet proof since. I was one of the first guys to run the Havens when they first released and also was the first to notice and post up about the loosening issue. Even working through the first gen axle issues, I've been a big proponent of the Easton Wheel systems, as the customer service has been excellent and I really believe the wheels to be some of the best complete systems offered on the market (yes I'm a bit of a fanboy) Not to pat my own back but I tend to put my wheels through plenty of abuse so if mine have not had an issue, I don't think anyone else will either. I logged over 1000 miles on my set of Havens and 1200 miles on my Havocs. The Mojo HD they are on is ridden the way it was intended. No posing/all shredding (okay, well a little posing, lol)

    A lot of people have voiced interest in the Easton wheels but that they heard about bearing failures and the hubs coming loose. This was true but that problem is a thing of the past. My wheels now spin very freely with almost no drag but also have absolutely no side to side play, and it has stayed that way with no adjustments for the entire time since swapping to the new system. The old system seemed to be a hit or miss, with some people never having a problem, and some couldn't get the hubs to stay tight. Some of this might be user error and some a design flaw. Either way the new system takes the guessing out of the equation.

    Again, I honestly feel that both the Havens and Havocs are some of the best Trail/AM/DH wheels on the market today if you want a complete wheel system. I wanted to write this post in case anyone is doing research and is avoiding these wheels due to an old problem that has been solved

    Easton Cycling - Road, Mountain and Tri/TT Wheels, Seat Posts, Handlebars, Stems and more.

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  2. #2
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    Re: Easton Hubs Working Flawless After Free Axle Upgrade

    Good to know, mine are on order. Tired of adjusting both my sets.

  3. #3
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    Buying the Haven wheelset is probably the best upgrade I've done so far. They have really made the bike more enjoyable and look pretty cool too. I bought mine from Pricepoint and are the early 2012 run so they have the rear hub with model #MI-120 which means I have to send the wheel in to Easton for a complete Hub replacement as opposed to just getting the kit if the model# ends in "1" I decided to run the wheel and see how it goes and so far so good! We go on vacation in July so I'll send it in while we're gone to reduce the down time. I'll probably have them send me the extra spoke/nipple kit and the 15mm through axle conversion at the same time just in case. Love the Wheels!

  4. #4
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    Quote Originally Posted by dvdslw View Post
    Buying the Haven wheelset is probably the best upgrade I've done so far. They have really made the bike more enjoyable and look pretty cool too. I bought mine from Pricepoint and are the early 2012 run so they have the rear hub with model #MI-120 which means I have to send the wheel in to Easton for a complete Hub replacement as opposed to just getting the kit if the model# ends in "1" I decided to run the wheel and see how it goes and so far so good! We go on vacation in July so I'll send it in while we're gone to reduce the down time. I'll probably have them send me the extra spoke/nipple kit and the 15mm through axle conversion at the same time just in case. Love the Wheels!
    Awesome. The havens are definitely fun wheels. Good plan on sending them out while on vacatuon. Sucks to have to do it but its pretty good support that they will swap the entire hub out for free when yiu dont even have problems with the existing one.

  5. #5
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    Love my Havens

  6. #6
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    Been happy with Easton EC90 XC Carbon 29" pre and post hub upgrade.

  7. #7
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    Not a user of Easton's wheels, but Bell-Easton knows how to keep their customers happy. Any issue I've ever had has resulted in replaced/repaired product (within warranty, granted, but without hassle).

  8. #8
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    Nice that they give you the entire kit to replace bearings as well. Now I never have to worry about sending the wheel back in as I have all the tools myself and they were free at that!

  9. #9
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    bump

  10. #10
    wal
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    How long did it take for your upgrade kit to come in after you talked to easton? I emailed them a while back and haven't heard or received anything. Guess I need to call or email them again...

  11. #11
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    I've emailed them twice in 2 weeks and have heard nothing...

    On a slightly different subject, has anyone experienced breaking spokes. A friend of mine had 3 spokes break in the middle ( just as he was loading the bike into the truck). A clean break on 3 spokes approximately in the middle of the spoke. He heard a ping and spokes were loose/falling out of the hub. . No sign of damage to the spokes ( they are completely straight).

    I am thinking its a defect of some sort, as I've ridden my wheelset much more than he has and we purchased the wheelset at the same time.

  12. #12
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    Re: Easton Hubs Working Flawless After Free Axle Upgrade

    My havoc rear hub seems play free but I installed the 10mm bolt on axle kit a couple years ago. Any idea if the bolt on kit fixes the problem as well? Just curious.

    Also in reply to above post... I have never even had to tighten my spokes since purchasing. My guess would be a defect.

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  13. #13
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    Quote Originally Posted by bigkat273 View Post
    My havoc rear hub seems play free but I installed the 10mm bolt on axle kit a couple years ago. Any idea if the bolt on kit fixes the problem as well? Just curious.

    Also in reply to above post... I have never even had to tighten my spokes since purchasing. My guess would be a defect.

    Sent from my DROID RAZR HD using Tapatalk 2
    Sounds like you have the older Havoc wheels. Those wheels never had an issue

  14. #14
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    Quote Originally Posted by wal View Post
    How long did it take for your upgrade kit to come in after you talked to easton? I emailed them a while back and haven't heard or received anything. Guess I need to call or email them again...
    Took a lil bit to get a response for me, but they eventually hit me back and sent out the kit.

  15. #15
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    Re: Easton Hubs Working Flawless After Free Axle Upgrade

    Cool Thanks

    Sent from my DROID RAZR HD using Tapatalk 2
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  16. #16
    LCW
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    Easton Hubs Working Flawless After Free Axle Upgrade

    Got the shipping notice for my kit... I have the M1-121 Havens

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  17. #17
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    Cool-blue Rhythm

    I have the 120's and the rear wheel is a qr, does anyone know if it can be upgraded to 12x142 thru axle? I appreciate any help thanks in advance.
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  18. #18
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    I called the toll free number a week or so ago and received the bearing upgrade kit today, but they only send out one set of bearings, so I need to get back on the horn and get the other set.

    EDIT: it's only the rear hub, so only one set of bearings is needed. Question for the OP, did you replace the front also or just the rear?
    Last edited by smithcreek; 05-20-2013 at 11:50 AM.

  19. #19
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    Re: Easton Hubs Working Flawless After Free Axle Upgrade

    Its for rear only, to address the constant adjusting. Never heard of trouble with the front hubs.

    Got mine, two sets actually because i have two pair havens.

    Couple things:
    Don't be surprised if the tools come a few days after the bearings.

    The new bearing nut is left hand threaded. Only problem is, my axle is right hand threaded on one of my two rear wheels. So, i had to reuse the old bearing nut, which, except for the threading, seems to be identical depth and other measurements. Hopefully no issues. Anyone else experience this or have an authoritative answer from Easton?

  20. #20
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    Quote Originally Posted by B-RAY View Post
    I have the 120's and the rear wheel is a qr, does anyone know if it can be upgraded to 12x142 thru axle? I appreciate any help thanks in advance.
    YES...If you have your proof of purchase, and the wheels are within the two-year warranty period, then you can have Easton change the axle configuration when you send them in for the free hub replacement. Easton replaces the hub and spokes, but uses your existing rim. If the hubs are not covered by warranty, they'll upgrade the hub into whatever configuration you want for $200.

    And you've got to call them. The email response time is pretty slow, probably due to everyone looking into hub upgrades.

  21. #21
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    Just found this thread by accident as I was searching for bearings for the third time for my Easton Haven rear hub. I have had continual problems with the bearing tensioner coming loose and then causing play in the wheel I suspected a design flaw or something as the last set of bearings were Silicon Nitride ones that are supposed to be indestructible. I called the number on Easton's website and was greeted by a very friendly lady who took my details and said the bearings and tools will ship in a couple of days. When they arrive I will post again and report. It is very rare in this day and age a manufacturer admits to a design flaw but then go the extra mile and offers free upgrades to cure the problem. Way to go Easton!

  22. #22
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    Received the Bearings & drift kit only to find that my Axle is a right handed thread also. (thought I was losing my mind trying to put it together as it's one of the last steps in the process) Like you, I put the old righty cone nut on. I'll be bugging Easton to see if the left threaded set up is better, stay tuned. Now at least there is even torque on the bearings unlike the previous design. Hoping the bearings stay tight & last a good bit longer.

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    Talked w/Easton about right handed axel situation. Not much discussion, they're just going to send me a left threaded one. Makes more sense being the wheel spins to the left. Great customer service!!

  24. #24
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    You know I scratched Easton out of my search list for wheels, but reading this makes me wanna buy their Havens again. Good service indeed.

  25. #25
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    Re: Easton Hubs Working Flawless After Free Axle Upgrade

    Thanks Jekyll, i had the same question,i will email them

    Sent from your phone, which i hacked into

  26. #26
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    I installed the free upgrade bearing kit on my M1-121 and I'm getting a little play after one or two rides....did you guys use any kind of loctite threadlocker or similar?

  27. #27
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    No play here, it is O.K. to tighten them up pretty good due to the fact that all the pressure rests on the inner bearing ring (both sides). Check w/Easton to see what the torque #'s are.

  28. #28
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    yes there is no play on mine either but after 2 or 3 rides I think it comes a little loose and I have to tighten it again..I'll try to tighten harder and if it doesn't work, I'll use some threadlocker. In any case, I'm quite happy with my Haven carbon wheels...

  29. #29
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    Nice upgrade

  30. #30
    MarkyMark
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    I just dropped my rear wheel off at Easton in Scotts Valley for a hub replacement. What's the typical turn-around time?

    The first thing I did when I got the wheels home was lock-tite my adjuster. No play after a few months of riding. It's nice getting the hub replaced and not having to worry about it.

  31. #31
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    Quote Originally Posted by MarkMass View Post
    I just dropped my rear wheel off at Easton in Scotts Valley for a hub replacement. What's the typical turn-around time?
    They told me 3 weeks to a month. I just sent my wheel in to them today.

    On the positive front, there appear to be no more threads where people are having problems with their hubs loosening. So the update appears to be working.



    hopefully.......
    Last edited by crconsulting; 08-26-2013 at 08:10 PM.

  32. #32
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    Easton Hubs Working Flawless After Free Axle Upgrade

    My initial problems with the preload adjuster are now gone. I had to tighten it really hard but now it doesn't get loose anymore!!

  33. #33
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    Upgrade kit replacement.

    Quote Originally Posted by formantjim View Post
    Just found this thread by accident as I was searching for bearings for the third time for my Easton Haven rear hub. I have had continual problems with the bearing tensioner coming loose and then causing play in the wheel I suspected a design flaw or something as the last set of bearings were Silicon Nitride ones that are supposed to be indestructible. I called the number on Easton's website and was greeted by a very friendly lady who took my details and said the bearings and tools will ship in a couple of days. When they arrive I will post again and report. It is very rare in this day and age a manufacturer admits to a design flaw but then go the extra mile and offers free upgrades to cure the problem. Way to go Easton!

    As promised an update after the kit arrived.
    Fitted new bearings and spacer and what a difference have done 2 x 8 hour races and no play! All I can say is a big than you Easton!

  34. #34
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    awesome!

  35. #35
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    Couldn't pass up that $799.00 deal

    Bummer about the one month turnaround but oh well, I guess for that price I cant complain too much.

    I'm hoping the freehub issues are just a very small percentage of isolated mfg. defects.

    We'll see.....


  36. #36
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    It's not a defect, it's an engineering mistake. The freehub is too soft for the load a rider can generate. Look at the cutout for the pawls today, then look again @ 500km, tell us how much deformation you see...

    They need a freehub redesign, from the start.... Or King needs to release a 24 spoke hub to make these amazing wheels useful again...

  37. #37
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    I sent my rear wheel in to Easton for the upgrade and was told it would be about 3 weeks but they were a bit overwhelmed with the amount of wheels coming in at this time. In the end it took about 6 weeks but sending the wheel via ground service both ways eats up 2 of the six so they did pretty good. Its good to see a company stand behind their product and because of that I have dressed my bike in the complete Haven group with a matching stem, carbon bar, and seat post on the way.

  38. #38
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    Got my wheel back from Easton today. While I'm still happy that they stood behind their product and did so in a timely manner, I'm a bit disappointed because my new hub is black not the magnesium color that was originally equipped on my wheel. I know its not that big of a deal and I actually like the black finish a bit more but at the end of the day I just bought these wheels and the matching magnesium stem which has the same anodized finish as the hubs to balance the look out. I also have the Haven Bar and was looking at the seat post to finish the Haven group. I called Easton and they said that's all they have because they no longer make the magnesium hubs. Not too much I can do other than spray bomb the front hub or just forget about it? I guess once the rotor and cassette go back on it will be hardly noticeable.

  39. #39
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    I called and they offered a kit (free). The rub is: the drift-install kit is on back-order for a month. I typically loose 1/2 a turn (or more) of preload on every ride. I even loc-tited it.. helps, but still loosens every ride.

    A lot to ask - but could someone mail / loan me the drift install kit?

    I'll send it back with a $5er enclosed on return. PM me for my address.

  40. #40
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    Which Loctite are you using? 242 won't work very well on these anodized aluminum parts, you should really look for the new 243. You will see an improvement.

    222 would be far too weak. Red products aren't going to be useful either...

  41. #41
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    Easton shipped the bearing upgrade kit with the install kit for me (thanks). Install went fairly smoothly, although it took a bit of force to drift the old bearings out. Need a new cassette seal.. but that is another matter.

    So - can anyone tell me what the engineering difference is? I assume with the internal, new spacer, the preload grabs the ID (inside diameter) of the bearing?

    Just curious.


    Quote Originally Posted by -Todd- View Post
    Which Loctite are you using? 242 won't work very well on these anodized aluminum parts, you should really look for the new 243. You will see an improvement.

    222 would be far too weak. Red products aren't going to be useful either...
    Yes, I used the standard 'blue' - but fortunately, did not need to reapply.. yet.

  42. #42
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    Glad I found this thread after ordering a set of 2012 haven carbons last night, I was initially regretting the decision, really glad everyone seems happy with them now
    Today I will do what others won't, so tomorrow I can do what others can't

  43. #43
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    I got my rear wheel back. It took almost exactly 1 month to the day, including shipping.

    <a href="http://www.flickr.com/photos/40673922@N02/10030331303/" title="Easton haven carbon wheelset hubs by markmass, on Flickr"><img src="http://farm4.staticflickr.com/3792/10030331303_fd88b91f71.jpg" width="500" height="374" alt="Easton haven carbon wheelset hubs"></a>

    You can see that the rear hub is black and doesn't match the front, but that won't be a significant problem for me. If I had a choice, I would have preferred matching hubs like dvdslw.

    Thanks for the great support, Easton!

  44. #44
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    Does this affect their EA70 XCT wheelset? I just bought a 2012 rear wheel and a 2013 front for my bike from JensonUSA. Hoping I don't have any issues with these wheels.

  45. #45
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    Quote Originally Posted by -Todd- View Post
    It's not a defect, it's an engineering mistake. The freehub is too soft for the load a rider can generate. Look at the cutout for the pawls today, then look again @ 500km, tell us how much deformation you see...

    They need a freehub redesign, from the start.... Or King needs to release a 24 spoke hub to make these amazing wheels useful again...
    DT Swiss has some 24 hole hubs floating around on eBay. In addition White Industries can also hook you up. When I was having preload adjuster problems before the fix I almost pulled the trigger on one of these options.

  46. #46
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    Quote Originally Posted by Salespunk View Post
    DT Swiss has some 24 hole hubs floating around on eBay. In addition White Industries can also hook you up. When I was having preload adjuster problems before the fix I almost pulled the trigger on one of these options.
    Yup, I believe White Industries is still making the Mi6's in 24 hole.

    That's my plan B....

  47. #47
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    Quote Originally Posted by dvdslw View Post
    Got my wheel back from Easton today. While I'm still happy that they stood behind their product and did so in a timely manner, I'm a bit disappointed because my new hub is black not the magnesium color that was originally equipped on my wheel. I know its not that big of a deal and I actually like the black finish a bit more but at the end of the day I just bought these wheels and the matching magnesium stem which has the same anodized finish as the hubs to balance the look out. I also have the Haven Bar and was looking at the seat post to finish the Haven group. I called Easton and they said that's all they have because they no longer make the magnesium hubs. Not too much I can do other than spray bomb the front hub or just forget about it? I guess once the rotor and cassette go back on it will be hardly noticeable.


    Welp, just got mine back.
    Same thing

    Even had them swap out the front to the 20mm m1-112 as the original front hub was an m1-113.

    And guess what? They swapped it out for a silver one and did the rear in black!!!

    WTF? Go thru all that trouble to have mismatched hubs on a NEW wheelset?

    Love the warranty.
    Fail on the attention to detail.

    In the end, we all know its a minor detail, but it could come into play should you ever want/need to resell them.
    Last edited by crconsulting; 10-07-2013 at 05:09 PM.

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