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  1. #1
    mtbr member
    Join Date
    Apr 2007

    Upset Don't order from Bicycle Wheel Warehouse

    Unless you want to wait for the next ice age to hear back from their customer service.
    I only want to get some spare parts or possibly buy another rear hub(XCR hubs have all the strength of microwaved butter), but they are literally impossible to get a hold of. I left some really nice and humble emails and voice messages over the last 2 weeks. Nice guys finish last with this company. NO MORE MR. NICEGUY.

    Take your business elsewhere!

  2. #2
    Hell Track
    Reputation: crewjones's Avatar
    Join Date
    Aug 2007
    did you buy already? I did. I had a back and forth via email with Chris and he was very helpful. Haven't had any issues yet so don't know if the response would be the same post purchase. They were a slow to respond and he apologized because they've been extremely busy. I thought the price was right for a decent set of wheels that i bought.
    But agreed, they could improve on the response time. If all is well with these wheels after i put some miles on, i'd probably buy from them again.

  3. #3
    dvn is offline
    mtbr member
    Reputation: dvn's Avatar
    Join Date
    Apr 2011
    Never had anything but good experiences with them. Maybe they are very busy.
    "Either way it doesn't really matter, I just got back from a bike ride."
    > dbhammercycle

  4. #4
    West Chester, PA
    Join Date
    Sep 2006
    Many complaints like this for years. That's just how they do things. But they keep selling lots of wheels.

  5. #5
    Just Ride !
    Reputation: C.M.S's Avatar
    Join Date
    Aug 2009
    The only thing I don't like is there new website , use to have detailed specs for all ther wheels which they don't anymore and they used to have a forum ! Other than that I think there wheels and XCR hubs are great !
    Hit the trails with your bike and get freaky.

  6. #6
    mtbr member
    Reputation: bgfthntr's Avatar
    Join Date
    May 2009
    Quote Originally Posted by dvn View Post
    Never had anything but good experiences with them. Maybe they are very busy.
    From the foothills of the Adirondack Mountains

    -1997 Cannondale CAAD3 SS
    -2009 Specialized FSR/XC
    -2015 Yeti 575 650b

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