I sheared the rear axle in my Charger Pros last week. I heard a creaking and couldn't find it anywhere, until I took the wheel off, and noticed the dangling end cap. It broke right where it threads in to the end cap. That was Thursday. That afternoon, I called SR, explained the problem, and today (Tuesday after Memorial Day), I had new parts in my mailbox. They gave me the 12mm axle conversion and new bearings as well as the axle.
Super fast, and I'm really pleased.
They didn't ask me for a receipt, or anything, so presumably, this is a problem they've had before, but they fixed it quickly. I was given the offer of replacement, but I said I could handle swapping parts, and I knew it was faster.
Just like that, I'm back on the trail.
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