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  1. #1
    mtbr member
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    Mar 2006
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    26

    Ventana Customer Service Rocks

    I had a little problem with my frame, so I called Vetana and told them about the problem. They had me send the frame back and replaced it no questions asked. I don't know if any of you guys at Ventana get on this forum but if so, thanks for the great customer service. It is nice when a company stands by thier product and in this case you guys went beyond my expectations. Anyone thinking of getting a Ventana, great bikes with outstanding customer service, what more could you ask for.

    A few pics of me enjoying the Bruja.
    Attached Images Attached Images

  2. #2
    Proud lame eBiker
    Reputation: Internal14's Avatar
    Join Date
    Jan 2004
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    2,663
    Who knew the Army Green was actually Desert Cammo compatible? Nice shots!

    And yeah, Ventana rocks in all aspects of being a stand up company.
    www.velocitybicycles.comWhere customers become friends, not simply a dollar sign.

  3. #3
    The Bubble Wrap Hysteria
    Reputation: mtnbiker4life's Avatar
    Join Date
    Sep 2005
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    3,642
    Quote Originally Posted by Internal14
    Ventana rocks in all aspects of being a stand up company.
    Fanboy

  4. #4
    Ultra Ventanaphile
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    Dec 2001
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    3,341
    Quote Originally Posted by mtnbiker4life
    Fanboy
    LOL!
    -Aaron G.

    "Before D.W., "anti-squat" was referred to as pedal feedback."

  5. #5
    Basura Blanca
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    Jan 2004
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    1,773
    Nice crested Saguaro in the background! So how old was your frame when it developed the "little problem"? Still w/in warranty period?
    - Joe

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