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Thread: Turner Warranty

  1. #1
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    Turner Warranty

    So I'm trying to talk a friend of mine into buying a Turner but he seems stuck on the 3 year warranty deal. I've told him all about the awesome CS Turner has etc etc. I even called Turner and they said they would cover any Turner no mater how old. (if it was a common break)
    My friends thinking is, if Turners are so great why dont they have a lifetime warranty like the Trek Top Fuel he is about to purchase. What do I tell him to get him change his mind?

    Thanks

  2. #2
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    Tell him that trek top fuels are gay.

    Because they are.
    STRAVA: Enabling dorks everywhere to get trails shut down........ all for the sake of a race on the internet.

  3. #3
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    tell your friend to read this thread if he's still on the fence.....it's a bonehead of a tale, with a happy ending....
    Glow in the Dark Spot!

    and, I can absolutely guarantee you that Trek would not have covered their frame in this instance....guaranteed.

    this is why turner rocks, to 11!
    Last edited by jokermtb; 11-15-2006 at 07:40 PM.

  4. #4
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    Show him a picture of this. Don't forget to mention the frames are made from recycled beer cans (they just refinish them)
    Attached Images Attached Images

  5. #5
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    I would have your friend speak to a dealer and define "lifetime". I think he will find out that it is marketing jargon. "Lifetime" usually is meant to assume the life of the frame. Most manufacturers specify this date to be somewhere between 3-5 years. What does he expect to happen in 5 years when his bike breaks? Do you really think Trek is gonna have some 2007 parts laying around? In a market where manufacturers are constantly changing designs to outpace the competition, it is very unlikely that the Fuel design will even be around. The best he could hope for is a crash replacement frame which will cost him a bunch of change.


    Buy the bike because it meets his needs, fit properly, and has the features he needs. Not because of the warranty.
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  6. #6
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    Let him get the Trek. Buying twice makes the Turner that much sweeter.
    My video techniques can be found in this thread.

  7. #7
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    So is the life time warranty Trek offers really just a gimick?? I use to ride a Y bike back in the day and they replaced that pos 5 times....but then I had an old Fisher that they wouldnt replace and only offered me $240.00 store credit at a Trek store.

    I've never seen customer service from anyone like Turner so I'll be a loyal follower for a long time.... I just need some ammo to turn change my friends mind.

  8. #8
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    Buy the bike because it meets his needs, fit properly, and has the features he needs. Not because of the warranty.[/QUOTE]


    Thats exactly what I've been telling him !

    Thanks

  9. #9
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    Quote Originally Posted by Velo_1
    So is the life time warranty Trek offers really just a gimick?? I use to ride a Y bike back in the day and they replaced that pos 5 times....but then I had an old Fisher that they wouldnt replace and only offered me $240.00 store credit at a Trek store.

    I've never seen customer service from anyone like Turner so I'll be a loyal follower for a long time.... I just need some ammo to turn change my friends mind.
    If your friend wants to buy a Trek because of a play on words, then he clearly is not ready for a Turner. Besides, you'll feel better knowing your bike is better than his
    Employed by Pivot Cycles - www.pivotcycles.com

  10. #10
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    treks warranty guys are pretty damn good for a production company, thats the truth. but in reality, ti is right. they will pro rate him on failures after a certain period of time. i think 5 years is about right, give or take.

    now...... turner will replace a frame no questions asked for roughly the same amount of time, THEN offer him a crash replacement of $600 credit on top of a trade in credit of the same. top it off with a obviously superior ride quality, build quality and support structure, he has himself a clear winner. where else will he get a replacement part with a phone call and 2 days shipping?

    yes, ive been a trek dealer on and off for 11 years. theyre excellent, just not superior.
    No, I'm NOT back!

  11. #11
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    tell your friend to read this

    Tell your friend to read this thread even outside USA

    Outstanding Service

  12. #12
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    The Turner crew is very easy to deal with and beyond fair.

    If they hook you up, send them something sweet as a thank you.

  13. #13
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    Go the David!

    Trek makes great bikes, they have a great warranty. And yet, as good as their CS is, they simply don't hold a candle to Turner's CS.

    Do some searching and you'll find a multitude of threads where people were blown away on how fast and accomidating Turnerbikes, and Greg who busts his arse handling CS, is. I've seen several threads about how they've bailed ppl out who were on a bike trip or got the frames to them in time to leave for that trip. Also check out how they helped their overseas customers. (talk about the extra mile!)

    When I had a problem with a frame, I sent them info before hitting the sack and the next morning, their first question was not "What happened"... "It was What color do your want?" and they shipped a replacement that afternoon. Not everything is going to be that simple but you can bet they'll do their very best regardless.

    Turner's also honors warranties on used frames. Not many companies do that. They really go the extra mile on stuff. Sombody asked on the forum what happens if the bike breaks out of warranty? Their response was "We'll take care of you". Being a NY'er (with what SCinPC would call a East Coast attitude ) My first reaction was to think that don't mean diddly. If you look at how they went above and beyond for person after person, (many posts about that here) you can see this kind of treatment is the NORM not the exception for them.

    I asked DT about it once and he said, exemplary CS is important to him because this kind of treatment goes a long way to set Turnerbikes apart from the rest of the industry. I couldn't agree more.

    And all that is icing on the cake b/c the bikes are flat out excellent!
    Faster is better, even when it's not.

  14. #14
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    If you want to simplify the process even further, you call Turner, wait for a reply, then optionally post about your experience here later. This is one company that really does answer emails and wants to talk to you.

    DT was on vacation answering my silly emails, as well as the business ones last summer. Amazing. He was working through his family holiday so Greg and Jarret didn't have a ****storm in the office coming back. "Putting out the fires" as he called it.

    Just make the process go smoothly by connecting with the office before going mtbr.

  15. #15
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    Having a lifetime warranty will eventually lead to abuse. Turner CS is THE best and something one should never worries about.

  16. #16
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    Knowing how great Turner customer service is, I'd buy another one even if it came with NO warranty . . . . .

    Your friend needs to get off his fixation with warranty, which is only one of several considerations. Teh question is not "which company has the better warranty" but "which is the better bike?"

    When he asks that question the answer is obvious.

  17. #17
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    or put even more simply, what bike offers the better overall ownership experience?

    ya nailed that one rd. its incedibly obvious. but to some its still a desicion, sometimes a tough one.
    No, I'm NOT back!

  18. #18
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    Quote Originally Posted by Velo_1
    So I'm trying to talk a friend of mine into buying a Turner but he seems stuck on the 3 year warranty deal. I've told him all about the awesome CS Turner has etc etc. I even called Turner and they said they would cover any Turner no mater how old. (if it was a common break)
    My friends thinking is, if Turners are so great why dont they have a lifetime warranty like the Trek Top Fuel he is about to purchase. What do I tell him to get him change his mind?

    Thanks
    I did NOT have a good experience with Trek and their lifetime warranty. Longstory short, I was without my road bike for 12 weeks while they mishandled the warranty and gave me the runaround. I was not told the truth, not made to feel as though my business mattered and came away unhappy with their product. Unhappy enough to commit to never buy a Trek or Trek owned product again. Ever.

    Turner CS is legendary.

  19. #19
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    devils advocate time. was it a trek issue or a lbs issue? one can look to be the other dependin on how its handled and this does go both ways. trust me.
    No, I'm NOT back!

  20. #20
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    From what I've seen with Trek's warranty service, I think they take care of you. However, the sense of urgency on getting you back on their bikes is not quite the same as Turner. I think DT and the crew truly empathize with us as riders when our bikes are out of commission.

  21. #21
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    Quote Originally Posted by cactuscorn
    devils advocate time. was it a trek issue or a lbs issue? one can look to be the other dependin on how its handled and this does go both ways. trust me.
    LBS (#1 Trek dealer in the country according to them) did the pass through to Trek. Trek denied the initial warranty. LBS put their hands up. I pursued it further with Trek, was made an unacceptable offer. Pursued it further, was made an acceptable offer, and went back to the LBS with documentation to get it going. 12 weeks later I get my frame back. Many issues in between, but ultimately, it seems that I was the only one tracking and managing the process. I dealt with warranties when I worked in a shop ages ago, and we, as the LBS, knew the status of the warranty, and kept the client updated. That's what I expected. That and to have the LBS act as an advocate for me with the issue. I guess spending $3k for a road bike didn't qualify me as a valuable customer.

    I choose to take my business to a shop that appreciates their clientele and wants to see them satisfied. FWIW the bike shop said that they thought it should be a warranty, but with Trek's initial response bowed out.

  22. #22
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    Quote Originally Posted by cactuscorn
    ya nailed that one rd. its incedibly obvious. but to some its still a desicion, sometimes a tough one.
    You are so right. Before I bought my Flux I remember looking at Titus, Intense, SC, Trek, Specy, Niner, and a few others. Drove myself nuts. While a few had minor advantages over Turner, none beat Turner in overall quality and rideability. (And let's not forget cultability)

  23. #23
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    Zilla said: I've seen several threads about how they've bailed ppl out who were on a bike trip or got the frames to them in time to leave for that trip.

    That Was Me (and many others, no doubt)

    Once in the middle of a trip to Moab. Riding time lost = half day at most.

    Once just before departure to the Land of Team Sanchez. Frame arrival in one day, built that night, left the next morning.

    Most of the big companies are really decent on warranties, but there is always lost riding time, sometimes a lot of it!
    Whining is not a strategy.

  24. #24
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    wow. bad days like that do no one any good. glad ya had the know to push it in the correct direction since the lbs lost its balls. had the same happen to me and im inclined to make a few more calls to satisfy my custy and theirs. this is exacly why its worth my time. but then again im a obstinent old prick.
    No, I'm NOT back!

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    ok, I am the friend that Velo's trying to talk into buying a Turner. I have several points here:

    1. Has anyone out there rode the '07 TopFuel ? Rumor has it at 23lbs and silky smooth ride. I have not, but that is 2 lbs under the Flux which is a big deal for racing.

    2. The LBS that I'm planning on purchasing from is the bomb, they give me serious discounts, free labor, and fantastic customer support, they do not however deal Turner. There would have to be a big difference between the '07 top fuel and Turner flux to swing me away from my LBS.

    3. I have broken 3 Frames and Trek/GaryFisher has had a 1 - 3 week turnaround. No problems at all with them, other then downtime which isn't a big deal b/c I had a back up bike hanging in the garage.

    4. I WILL break the frame, it's not IF it's WHEN. If it's 4 yrs down the road I want somthing in writing saying that I'll have it replaced. It seems odd to me that Turner, Titus and Intense all SAY: "ah, don't worry about it we'll take care of you outside of warrantee" and by reading numerous threads here It would appear that they are in fact backing their product this way, if this is the case why not just put it in writting ?? A little side story here: Titus dealer told me not to worry I won't be able to break a Titus RacerX... HA ! I'm no materials engineer, but my understanding is : If it's Light, Aluminum and being ridden hard, it WILL break eventually.

    I will concede that I have brought the Flux back onto my: " possible next bike" list. Mainly because the first I heard of the 600$ credit thing was last night. I Know Velo got hosed with Trek's $240 credit, If I'm hearing right even if it's 10 years old when the Turner cracks it's worth $600 ?? If so then we're back to the real comparison points: Ride, Price, Weight... Could somone explain in depth how that credit works ? Did I mention Top Fuel's were supposedly weiging in at 23lbs fully built ?

  26. #26
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    Please buy the Trek.

  27. #27
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    I give him or you credit for at least looking at Turner. Heck, how many times have you heard of your friends, or your friends friend buying TREK, or a Specialized because they simply went into a bike shop, and low behold they were pushing those two brands... Buying a mnt bike can be daunting for the not so informed. Im definitely not saying Turner is the only way to go, but GEEEZZZ there are alternatives to these two mfgs.... At least he seems to be getting some data-points from you..

    One of two things usually happens.

    1) They get stoked on mountain biking, and in a year are buying a better bike.

    2) The Trek sits in the garage and is forgotten.

    This is similar first timerís buyers. They seem to be centered around buying a bike that cost around $1k. For a new bike, this price is entry level for a decent complete bike. But, if they get into biking, they are usually end up buying a new one within a year. Alternatively it sits in the garage, and you can pick it up used for $350.

    I think mfgs know about this price-point sweet spot.

    TScheesy said it correct!!

  28. #28
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    hiya dave-

    23lbs? with pedals? and a seat? tires and everything? sounds like a e-weight to me but gawd knows ive been wrong before.

    its hard for me to ask anyone to step away from a shyt hot lbs and i wont start now. i will suggest ya ride a flux and make up yer own mind if its worth it or not. ill be excited to hear yer thoughts afterwards and ill be suprised if i dont find ya in here with a full glass of the koolaid soon after that.

    man, im skeered not to say theres been broken fluxs and you sound like a ham fist (no offence, just a handy term) with a light frame. possibly all the more reason to go with a stronger frame. maybe even build a super lite spot and eat the 1/2lb for the dramatically increased security. fact is, the turner pivots and assorted bits WILL outlast a trek product and thats not a slam on them.

    in writing? youll have to take that up with turner. i honestly dont know of a case where a reasonable breakage was turned down and theres plenty of obviously unreasonable warranty turners out there, right guys? no names but some initials are aqua and el c for starters. just funnin boys!

    yep. 6 bills, all day, every day till arizona freezes over. doesnt even need to be cracked, just has to be a turner. period. used or 2nd hand or found dead in a ditch. 6 big ones baby! heres how it works.....
    1) pick up phone.
    2) call turner.
    3) say, " hi david. i wanna new frame and ill send ya my old one, k?"
    4) hang up phone.
    5) go get lunch.
    6) come home, re build bike with new frame. ok, get lunch 2 to 7 times.
    No, I'm NOT back!

  29. #29
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    Thanks for joining in on the conversation. If a Top Fuel really weighs in at 23 lbs. and has the same or better ride quality than the Flux, I say go for it. If your wanting a true X-C racing machine, why not a Nitrous? That can be built to 23 lbs. with X-C racing bits. It's not something that I would want to take on my local trail rides with my buddies, but that is a personal preference. You have a lot of good reasons to look at the Trek, but a Turner is certainly worth a look. Best of luck in getting the right bike for you.

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    I expected more Flaming, how refreshing a semi intelligent conv.

    23lbs ?? Yes, full bike, test ride at one of the trade get togethers as per trusted bike mechanic at aforementioned LBS. That said, GaryFisher came around with their new RaceDay ProCaliber that weighed 21.<somthing or other>, but when they put one of the production models together in the shop it was 26lbs ! SOOO I won't count my gram's until they are built.

    I'm not the typical "Serial Frame Cracker" I weigh between 165-170. I think my frame breakage is more of a riding style where I tend to go the shortest distance between two points instead of trying to pick my way around everything.... That and I quit using my brakes in the late ninety's

    Is the Nitrous is the one w/ the weight limit that I'm right on the cusp of ? Again what happens if a 170lbs person cracks a frame explicitely built for a person less then 165 (or whatever the limit is) ? I can hear the interogation now... " do you weigh yourself with full bike gear ?" "+ camelback ? " "were there water bottles in the cages when it cracked " ? "when's the last time you calibrated your scale?"

    And finally, I did read Turner's $600 credit policy, Simply said: That rocks. I'm amazed. I would guess that keeps the price of used Turner's pretty high

  31. #31
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    23lbs... sorry dave but ill believe that when i see it. even w/ full xtr/xo/ti this n that and a sid youll be hard pressed to find a fully built prodution f/s rig at that weight. not that it cant happen but id call it a race day only bike if it did.

    i hear brakes only slow ya down. thank gawd im already slow and dont need to concirn myself with such things.

    yep. buck sitty five, end of story. not a damn the torpedos, screw the rocks, a to b bike anyway, needs a good handfull of finess. walk away.

    high resale? i wish! hear me now and pay me later, thats not happnin with all these friggin closeouts im burried in as one with a turner on the block. what ya can be guarentied is the value wont ever fall below $600. if that helps.

    peace, love and oj's bloody glove.
    No, I'm NOT back!

  32. #32
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    Turner CS is THE BEST IN THE WORLD!

    I had a Turner Rail prototype frame, and when I had troueble with the pivot they made me stronger replacement parts for it for free! and shipped them ASAP

    Friend of mine broke the seatstays on his Turner a few years ago, they shipped him a new one without sending the old one back, and he got it within a week.

    Note that we are in The Netherlands, Europe.

    Even if Turner bikes wouldn't ride as good as they do, it is worth buying fod the CS alone!

    Oh yeah, and it is a TURNER!

  33. #33
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    dah-ooood!

    if yer not convinced yet to at least ride one, yer.....

    hi!
    No, I'm NOT back!

  34. #34
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    you'd be amazed of how many people thing a mountain bike is actually "a Trek"


    I bought "a Trek", and I rode it around the sidewalk a few times, then stopped........cool, maybe we can ride our "treks" sometime.....

    said to a specialize hardrock owner at a race...."cool trek!"

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    DaveMTB, thanks for posting--Given your circumstances/intended use, warranty is a huge consideration, and I don't blame you for wanting the best warranty possible.

    As an aside, I guess the question all of this raises for me is, what is considered normal use of a MTB that would be covered under warranty, and what falls clearly outside the boundaries? Do Trek and other MFG's cover damage incurred while racing? I'm not a racer, so I have no clue. (Not a comment on those who race, BTW)

  36. #36
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    Quote Originally Posted by cactuscorn
    23lbs... sorry dave but ill believe that when i see it. even w/ full xtr/xo/ti this n that and a sid youll be hard pressed to find a fully built prodution f/s rig at that weight. not that it cant happen but id call it a race day only bike if it did.


    peace, love and oj's bloody glove.
    yeah, Cactus I'm sceptical too, doubly so after the GF ProCaliber debut, but IF Trek has pulled it off, it's going to be a tough chioce.

    "OJ's bloody glove" => http://www.fox.com/oj/

    Leave it to Fox to take TV to a new low.

  37. #37
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    Quote Originally Posted by cactuscorn
    wow. bad days like that do no one any good. glad ya had the know to push it in the correct direction since the lbs lost its balls. had the same happen to me and im inclined to make a few more calls to satisfy my custy and theirs. this is exacly why its worth my time. but then again im a obstinent old prick.
    ditto.

    In my line of work, we will do nearly anything to ensure a client is satisfied. Consequently we are able to negotiate most of our work (in lieu of bidding against the competion) because people know we will ensure they get what they paid for and usually a little more.

    Sounds a little like Turner bikes

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    yep. we talked about that at the news staff meeting yesteday and i decided to include it in my show later that night. whos more of a slime ball? fox or oj? tough call.
    No, I'm NOT back!

  39. #39
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    Quote Originally Posted by Velo_1
    So is the life time warranty Trek offers really just a gimick?? I use to ride a Y bike back in the day and they replaced that pos 5 times....but then I had an old Fisher that they wouldnt replace and only offered me $240.00 store credit at a Trek store.

    I've never seen customer service from anyone like Turner so I'll be a loyal follower for a long time.... I just need some ammo to turn change my friends mind.
    While most of the poeple at this site really know their sh!t, I'm amazed at the garbage that is produced by some. Woo is gay, btw (so he meant his comments as a compliment)..... not that there's anything wrong with that.

    I own a 2003 Turner 5 Spot. It's the best bike that I've ever owned.

    I also own a 2006 Trek Top Fuel 110.... which is a replacement for my 2001 Fuel 98 that got a crack on the seat tube after 5 years of use. They replaced my Fuel 98 aluminum frame (which cost $2000 for the complete bike) with a $2000 full carbon frame. No questions asked.

    The Trek warranty is one of the best in the business. I've had 2 issues with the Fuel and was taken care of without any questions... both times...by Trek. If they don't have the replacement for you....they upgrade you to the current model.

    Having said that. My next bike will be a Turner. I like the bikes better. The warranty is not lifetime, but the Turner service is second to none as you have read. If you break a bike after the warranty... you can get a $600 credit towards a new frame.

    Did I mention the Turner bikes ride better?

    Trek really is a great bike company and they do honor their warranties.... They just can't hold a candle to Turner....... period.

  40. #40
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    I've had excellent experiences w/ Trek warrantee

    Quote Originally Posted by jokermtb
    tell your friend to read this thread if he's still on the fence.....it's a bonehead of a tale, with a happy ending....
    Glow in the Dark Spot!

    and, I can absolutely guarantee you that Trek would not have covered their frame in this instance....guaranteed.

    this is why turner rocks, to 11!
    I broke a Fuel twice, and the second time I asked them to replace the rear triangle as well because it was so beat up and they did. Can't ask for more than that!

    I also knew a guy that got a brand new carbon Fuel when his old carbon Y bike broke. Personally I think Trek has an excellent warrantee.

    Dave

  41. #41
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    Quote Originally Posted by kidwoo
    Tell him that trek top fuels are gay.

    Because they are.
    hmmmmm....maybe that should be my next bike. What colors do they come in?

  42. #42
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    Well, turners cs is so good, they even fixed my trek.
    That lowdown scoundrel deserves to be kicked to death
    by a jackass, and I'm just the one to do it,"
    --A Democratic congressional candidate in Texas.

  43. #43
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    1 more 1 liner. Friends dont let freinnds drive (ride) treks
    That lowdown scoundrel deserves to be kicked to death
    by a jackass, and I'm just the one to do it,"
    --A Democratic congressional candidate in Texas.

  44. #44
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    Quote Originally Posted by dave.mountainbiker
    2. The LBS that I'm planning on purchasing from is the bomb, they give me serious discounts, free labor, and fantastic customer support, they do not however deal Turner. There would have to be a big difference between the '07 top fuel and Turner flux to swing me away from my LBS.
    Just wanted to note here, that unless I've heard incorrectly (and I'm sure I will be corrected if I'm wrong ), that the buy-in to be a Turner dealer is one frame. So if your LBS is interested, they could sell you a frame and then be a Turner dealer, with no up-front layout on their part.

    Industry guys, am I accurate in saying this?

    I've heard that the "showroom requirements" to be a Trek dealer are pretty outrageous, so I can understand a shop not wanting to take on a high-end boutique frame manufacturer if they already have to stock a huge amount of Trek/GF/Klein merchandise. But if the shop's buy-in is covered by a sale (yours) that could work out for both of you. Just some food for thought, I hope that information is helpful (and accurate).

    Patrick

  45. #45
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    Normal Use as it pertains to Warranty

    Quote Originally Posted by Random Drivel
    DaveMTB, thanks for posting--Given your circumstances/intended use, warranty is a huge consideration, and I don't blame you for wanting the best warranty possible.

    As an aside, I guess the question all of this raises for me is, what is considered normal use of a MTB that would be covered under warranty, and what falls clearly outside the boundaries? Do Trek and other MFG's cover damage incurred while racing? I'm not a racer, so I have no clue. (Not a comment on those who race, BTW)
    Interesting question Random.
    If it happens durring an XC race then absolutely without a doubt no more questions asked it's a warranty issue (unless you happened to get smacked by a car in the woods ?). Any bike that I am shopping for is labled as XC not: "all mountain" or "DH" or "FR", this is a racer, so it had better be built to take the rigors of an XC race and then some.

    In my mind; If I am riding the bike w/out body armor (which I don't own), then what ever I subject my body to on a regular basis the bike should be able to endure, less getting hit by another moving object,(car).

    Turner, Fisher, Ritchey, Breeze. These guys invented the sport of Mt. Biking and tested their bikes by raceing them down a Mountain side in CA (re-pack races). This was not a physical endurance race as much as it was a mechanical endurance race... My point is that Mt Biking is as much about a bike that can handle all terrain as it is anything else. I can hear my own words being turned against me as I type, because I'm concerned with weight of a bike. TheClunkers of our forefathers were 40+ lbs, & I want sub 25lbs, but hey that was 30 years ago. I'm sure "we have the technology" .

    Sorry if this seems like a rant on you Random, it's not, but this IS all terrain cycling. The bike should be able to take said: "terrain" at what ever speed I can muster... That said, if you must wear "full plate armor" to ride, then all bets are off. That upsets the delicate balance between 'Preserve thy self ' and bicycle durability.

  46. #46
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    Oh I don't know about that. A person can put a pretty severe hurtin' on a bike if they are reckless and ride w/o regard to the rigors of mtbing.

    If a person were to charge full-on through a level rock garden, not put the slightest thought into picking a line pedal as hard as they could maintain, they could put a helatious pounding on the frame especially if the shock bottoms under the worst conditions. (and you want it to bottom at the extremes so you can get full travel for the majority of riding)

    You don't need to be a DHer or even an AM rider to abuse a frame if you just plow into everything w/o regard. This is why a skilled finess rider can take a pure XC frame places where an average rider would destroy an AM bike.

    You can't put finess into a warranty stipulation... and the mfgr would be hard pressed to validate it. Nevertheless, some responsibility is on the biker not to ride like Stevie Wonder.

    If you're concerned about weight AND durability AND warranty you may want to consider that old expression "Light, Durable, Cheap ... Pick TWO" Even at these prices there are still limits of physics and materials.

    Also MTBing terrain today is a helluva lot more aggessive than years ago, AND the bikes are lighter. XC today is trailriding years ago, Trail riding today is what Freeriding was years ago. etc.

    I'm not saying you can't have a light durable bike but there are limitations of use.
    Faster is better, even when it's not.

  47. #47
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    ...nm... fat fingered the ctrl key
    Faster is better, even when it's not.

  48. #48
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    words right outta my mouth bruthah man! the more i read, the more im worried. i mean damn dave, even monster trucks break when drivers do stupid things. can i say monster truck in here or will i be chanstized for that too?
    No, I'm NOT back!

  49. #49
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    I don't know, if your friend is set on a trek, let him Trek it out....A buddy of mine had a GF Cake, it didn't really fit him and he hated it - he took it back to the LBS and was lamenting his state of affairs for the bike shop selling him a too small bike [he's kinda a noob]. Lucky for him, the regional Trek guy was visiting and said he'd take the Cake and substitute it for a new Trek Fuel EX. It took about a month, but my buddy got a bike he really likes since it fits him and it rides pretty nice too.....lucky, maybe, but he was pretty stoked that the rep took him under his wing when the LBS fumbled....

    Follow up - he broke the new frame a few months later at a 12 hr endurance race [I couldn't help myself when I was with him at the Trek dealer and said "well, guess you shouldn't have been huckin' off those loading docks yesterday" - he got pretty mad at me until I diffused the situation and stated clearly and concisely that I was just joking, really - just joking people!!!].....but, they did get him a new replacement frame in 1.5 months later! I think it took so long because it was summertime and it was hot outside.....it get's hot in China in the summer - give them some slack!

  50. #50
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    Yep, 1 frame

    Quote Originally Posted by PCinSC
    Just wanted to note here, that unless I've heard incorrectly (and I'm sure I will be corrected if I'm wrong ), that the buy-in to be a Turner dealer is one frame. So if your LBS is interested, they could sell you a frame and then be a Turner dealer, with no up-front layout on their part.

    Industry guys, am I accurate in saying this?

    I've heard that the "showroom requirements" to be a Trek dealer are pretty outrageous, so I can understand a shop not wanting to take on a high-end boutique frame manufacturer if they already have to stock a huge amount of Trek/GF/Klein merchandise. But if the shop's buy-in is covered by a sale (yours) that could work out for both of you. Just some food for thought, I hope that information is helpful (and accurate).

    Patrick
    I bought the first Turner (my RFX) at my LBS almost exactly a year ago...I was there when they had to fax their phone book ad, and biz license to Turner to be a dealer.

    As far as warranty goes--think about the peripherals: ie, the shock. My RFX came w/ a stinker DHX-air. Sucked down (sp intentional). After a visit or 2 to fox and a few more stuck downs on the first shock, Turner sent me brand new DHX-air, no charge. Just send the old one back when you get the new one--thats trust!
    The new DHX-air started sticking down about 2 months ago, and Turner sells me a DHX-coil at their cost.

    Thats my experience.

    John
    Beer has food value. Food has no beer value.

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