My trusty silver sparkle 5-spot developed a crack in the seat tube just above the seat brace weld. It was not caused by lack of seat post insertion. Anyway that's not the point. I take a few pictures and send an email off to warranty at Turner on Saturday October 15th.
I received a reply first thing Monday morning from Greg at Turner. He literally asks what size(I missed that detail) so we can send out a new main frame. He also offered to swap out rear triangle, but I declined. My new silver sparkle main frame arrived yesterday.
Total time was less than a week and I caused at least 1 day's delay in getting back to him on the frame size.
How's that for customer service! No doubting questions asked, no issue, nada, nothing but awesome customer support. FYI it was a 2003 vintage (1st year of the Spot).
My vintage HL 5-Spot lives on ,Yeehaww!
Mtbr's 2016 Winter Biking GearReviews and Roundups
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Thread: Turner did it again!