Damn dudes and dudettes, I always knew the customer service was off the chain for Turner ever since I bought my first Burner which was either in 96 or 98. Recently I just sent in my 04 Burner front triangle to swap out for a larger size Flux. Besides the great deal they gave me, Greg said I could send in my Burner rear end and they'd attach it to the new front end. The rear had dings, paint chips and just looked worked. Well...with a day turn around I received the frame back. I noticed that the crew over at Turner must of touched up the paint on my rear triangle cause the chain slap marks were gone, the paint chips were gone and places where the chain fell off causing sharp metal pieces to stick out was now buffed smooth and retouched.
I have to say I was blown away at this attention to detail and the extra love they put into a used and abused rear triangle. Thanks homies and special thanks to Greg for setting such a high standard in the Customer Service world.
Side note: I now have a set of Paul XR rockers for anyone looking for them for their Burner. Just PM me.
Mtbr's 2016 Winter Biking GearReviews and Roundups
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