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  1. #1
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    Turner = AMAZING Customer Service

    My 2.5 year old Flux developed a couple small cracks - one in the BB area, one on the taco.

    Called, and talked to Greg. I didnt have to dig up my receipt, give him a serial number or anything. He said to simply box it up - he'd pay for shipping - and my only concern is what color I wanted when they repaint it.

    It's so nice to deal with a company that takes care of its customers. When I do finally retire my Flux, I'll definitely be buying another Turner.

  2. #2
    ventanakaz
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    agreed

    i'll have to agree with you. turner is one of the best and stands behind his bikes, the only time i had a turner was i think back in 2000 an XCE, the turner frame before that had a rear wheel rub on the cable stop and i also ordered to small of a frame so dave exchanged it with the right size, but i sold the frame and went back to another brand...ralph
    i need to ride more. building jumps takes to much time...my other hobby is kicking the crap outta my home built mook jong.

  3. #3
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    I have had the same experiences, they really take care of you. The frames are outstanding, there is continual refinement, and amazing customer service. What a combination and good reason to consider the smaller builders. Turners will always be in the mix when I am looking for a new frame.

  4. #4
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    the guys, especially greg, have taken care of me on multiple occasions with grace and speed. i will always, always have turners in my stable, and continue to support them by buying their bikes.
    Product designer @RSDBikes.com

    "Live dangerously and you live right."
    Johann Wolfgang von Goethe

  5. #5
    Nothing can stop me now
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    Good stuff. My mileage was the same...

    Bobo

  6. #6
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    My flux is also in for repair and repaint. Greg really was great to work with. Free repair and repaint on a second had bike I purchased from ebay. Great customer service keeps me coming back. 4th Turner and counting.

  7. #7
    MSH
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    Quote Originally Posted by iheartbicycles View Post
    My 2.5 year old Flux developed a couple small cracks - one in the BB area, one on the taco.

    Called, and talked to Greg. I didnt have to dig up my receipt, give him a serial number or anything. He said to simply box it up - he'd pay for shipping - and my only concern is what color I wanted when they repaint it.

    It's so nice to deal with a company that takes care of its customers. When I do finally retire my Flux, I'll definitely be buying another Turner.
    Nice! Sounds like things never change at Turner (at least in terms of their legendary CS). Nice to know Greg is still there to. Turner's CS is second to none!
    My Flux crack experience from back in 2007-->
    '06 Flux Creak = '06 Flux Crack

    That was the second time they took care of a major issue for me. The other was my very first Turner...'99 XCE

    I've been Turner-less for 2+ years now. Can't wait to add that carbon XC Sultan to the stable

  8. #8
    GAME ON!
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    how long is their official frame warranty?
    RIP Adam Yauch

    "M.C. for what I AM and do, the A is for Adam and the lyrics; true"

  9. #9
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    Quote Originally Posted by saturnine View Post
    how long is their official frame warranty?
    2 years.

  10. #10
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    Quote Originally Posted by iheartbicycles View Post
    2 years.
    and apparently someone thinks I'm annoying for making a positive post about Turner.
    Attached Thumbnails Attached Thumbnails Turner = AMAZING Customer Service-screen-shot-2012-11-21-8.49.00-am.png  


  11. #11
    GAME ON!
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    lol. some people are impossible to please
    RIP Adam Yauch

    "M.C. for what I AM and do, the A is for Adam and the lyrics; true"

  12. #12
    lazy piston
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    Ok here's my story.

    I've had a first-generation dw_link 5.Spot that I bought in 2009 and this summer (i.e. a full year out of warranty) it developed some tiny cracks between the taco and the top and seat tubes, and also something that only might be a crack in the ST/BB junction.

    I emailed Turner the photos (not the frame since I'm on the other side of the globe), asking only if they thought it would be safe to continue riding the bike. I didn't expect much, but Greg immediately told me he would send me a replacement front triangle from a similarly cracked frame that had been repaired at Turner. I only had to choose the color.

    I also asked to sell me a couple of the updated, tighter-fitting lower pivots for my frame and Greg told me he'd send them to me for free - along with a full rebuild kit! That was already a lot more than I could ever expect.

    Fast forward to today, when I've finally got the box from the post office. Know what I've found when I opened it? This:



    A complete frame, ready to be built up.

    This is why I have three Turners in my stable and why Turners will always be on my short list when I'm thinking about a new frame.

  13. #13
    GAME ON!
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    f*cking wicked
    RIP Adam Yauch

    "M.C. for what I AM and do, the A is for Adam and the lyrics; true"

  14. #14
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    Duuuude that's sick! Way to go DT and team!

  15. #15
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    When trails gets tougher, Just stand up and deliver.

  16. #16
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    Now that's what I call great customer service

  17. #17
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    From my own personal experience, Turner customer service is the best I've come across.

  18. #18
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    Best customer service in the bike industry. Needed a new chainstay on my Burner after 10k miles finally cracked the it. Called up Turner and they found me one and i received it in a couple of days. The burner was out of warranty and the bike was not in production anymore. Another bike company named K****y, wouldn't even exchange the wrong colored frame they sent me.

    Looking forward to the newTurner Burner!

  19. #19
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    I've got cracks in my Taco welds, but two emails no reply

    It's an 09 that I've had since new.

    Ah well. Looks like I'm stuck with it.

  20. #20
    The Bubble Wrap Hysteria
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    Quote Originally Posted by Dibbs_ View Post
    I've got cracks in my Taco welds, but two emails no reply

    It's an 09 that I've had since new.

    Ah well. Looks like I'm stuck with it.
    Well it is the week of Thanksgiving! Maybe the folks at Turner took the week off..........I'm sure they will get back to you

  21. #21
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    I found a crack in the taco/seat tube weld of my 05 sixpack, emailed Greg to find out if a repair was possible/viable as I'm in the UK, got a reply within 24 hours offering a repaired replacement triangle if the one in stock was my size, or the option to send mine back for seat tube replacement, reheat treatment, choise of powdercoat colour, new bush kit, decals, headtube badge & seatpost clamp, all for what I concidered to be a very reasonable $350.
    My frame is now back with them having its seat tube replaced & I'm looking forward to a few more years service from it.
    Fantastic service in my opinion, there can't be many manufactures who will repair a 7 year old frame for you.

  22. #22
    GAME ON!
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    Quote Originally Posted by Dibbs_ View Post
    I've got cracks in my Taco welds, but two emails no reply

    It's an 09 that I've had since new.

    Ah well. Looks like I'm stuck with it.
    my emails to them have taken a few days to get answered. no worries.
    RIP Adam Yauch

    "M.C. for what I AM and do, the A is for Adam and the lyrics; true"

  23. #23
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    Quote Originally Posted by iheartbicycles View Post
    and apparently someone thinks I'm annoying for making a positive post about Turner.
    Well, they do have a point...

    Happy T-Day, chuckypoo!

  24. #24
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    BTW...

    Greg took care of me real good this summer. Cut me a deal on some hangers. I gotta give 'em a call Monday for a main pivot bush replacement for the Highline. She's got a little play, but what do you expect when she gets treated like a $2 ho @ Christmas?

  25. #25
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    Quote Originally Posted by b_mann View Post
    BTW...
    but what do you expect when she gets treated like my mom?
    Sloppy seconds?

  26. #26
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    I'm pretty sure you are aware that my mom is no longer among the living.

    But if you insist...

  27. #27
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    Gotta chime in here:
    Had an issue with my '09 Sultan during Friday practice run at an out of state race this summer. Emailed Turner the photos that night - replacement front triangle. including bushing kit and prepaid UPS return tag at my door following Thurs!(?).

    Turner design, quality and support head & shoulders above all others. Proud to have chosen brand still doing it the way it should be!...

  28. #28
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    Aside from the outstanding customer service I received a secondary benefit to all this is my getting re-acquainted with my old HL 5 Spot. Took it off the wall after 3 years, Dressed it up with some light weight bits from the Flux and been ripping for the past month on it. Forgot what a great and versatile bike this is. Way stiffer and better balanced that the Mojo I had been riding.

  29. #29
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    Greg and Turner bikes are awesome

    I sent my 2006 highline in for an update: new bushings and to go from blue to raw. After being sent out to get it raw Greg did a look over and found a crack on my rear seats ray that was cover by the pc. He sent the rear tri out to get it rewelded and heat treated. After that I picked up my frame free of charge. Sweet!

  30. #30
    roots, rocks, rhythm
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    Quote Originally Posted by mtnbiker4life View Post
    Well it is the week of Thanksgiving! Maybe the folks at Turner took the week off..........I'm sure they will get back to you
    Also don't take it personal!
    Send them another e-mail maybe they missed it....(it happened to me once as they were super busy at that time).....like everyone said they are great bunch of guys there!!

  31. #31
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    Quote Originally Posted by Dawgprimo View Post
    Also don't take it personal!
    Send them another e-mail maybe they missed it....(it happened to me once as they were super busy at that time).....like everyone said they are great bunch of guys there!!
    Call them. Greg gets pulled in many directions - but there's also LJ and Dave to answer the phone.

  32. #32
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    Must be just me then. Emails sent have not been near or on holidays.

    Looks like I'm stuck with an 09 frame hanging on the wall. Serves me right for buying first generation I guess.

    You live and learn.

  33. #33
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    You're willing to give up after a few unanswered emails? Problem could be a spam filter or something else. Pick up the phone and call them!

  34. #34
    GAME ON!
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    i have yet to receive an answer to my email, but i know i will. Give it time.
    RIP Adam Yauch

    "M.C. for what I AM and do, the A is for Adam and the lyrics; true"

  35. #35
    Toby Wong?
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    pick up the freakin' phone you ditships!

    (951) 677-1711
    lets not make it a religion, it is recreation

  36. #36
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    Whenever I've called recently I almost always end up getting Dave, and have a great chat about all things bike, latest and greatest etc...pretty frikken cool to see a business owner that connected.

  37. #37
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    Another +1 on customer service and Greg's response to issues.

    I had an early 2009 DW spot, purchased 2nd hand at two years old; and after a year of ownership the bottom bracket parted from the seat tube.

    A mail to Greg got a response asking me what size I was riding (Which initially confused me as I inquired about a repair); it was an offer of a 2011 raw front end.

    I responded, but slipped through the net for a week and at this point the front end had gone.

    He then offered me the choice of a complete anodised frame, either in grey or black, minus the shock; on the proviso that I sent pictures of the original frame with the bottom bracket sawn out.

    I received the frame after about four days, shipping covered by Turner all the way from the States.

    Built up, it rides much better than the 09; now I am looking for a reasonably priced 2011 Flux frame.

    Never looked back on Turner ownership.

  38. #38
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    Yes I agree its nice to hear these tales of customer service. But I still have no response and an 09 frame gathering dust. So I guess I just got unlucky.

    Like I said, you live and learn.

  39. #39
    MTB B'dos
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    I've got to agree with everyone, try giving them a call, your e-mail could very well have hit a spam filter or like my ISP constantly does your ISP might have got itself on the Blacklists servers check for spam based IPs. It'll cost you not a lot, you'll probably get to speak to someone and you'll most likely end up a happy person. Heck if you think it'll cost a lot use SKYPE, lots cheaper than paying the local phone company what they charge for log distance calls.
    Quote Originally Posted by Tappoix View Post
    pick up the freakin' phone you ditships!

    (951) 677-1711
    Quote Originally Posted by Dibbs_ View Post
    Yes I agree its nice to hear these tales of customer service. But I still have no response and an 09 frame gathering dust. So I guess I just got unlucky.

    Like I said, you live and learn.
    One day your life will flash before your eyes, will it be worth watching??
    MTB Barbados
    My Phantom pics

  40. #40
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    Quote Originally Posted by Dibbs_ View Post
    Yes I agree its nice to hear these tales of customer service. But I still have no response and an 09 frame gathering dust. So I guess I just got unlucky.

    Like I said, you live and learn.
    I would keep trying-maybe call? Generally, if they are responding to others they should respond to you.

  41. #41
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    Quote Originally Posted by Dibbs_ View Post
    Yes I agree its nice to hear these tales of customer service. But I still have no response and an 09 frame gathering dust. So I guess I just got unlucky.

    Like I said, you live and learn.
    I'm thinking maybe they just don't like you.

  42. #42
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    I've got a DW link DHR. My rear shock bolt came undone, causing the upper DW link to bend. I was able to "fix" it by bending it back into place and bolting it all up again. However, I figured it was best to replace the link. Got a hold of Turner, and they replaced the link for free. Thanks Turner!

  43. #43
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    The other great thing is if you have an older frame that's out of warranty, they will do a frame trade in for $600 off a new frame.

    Turner Bikes - Warranty/Trade

    Doesn't even have to be broken, if you just want an upgrade.

    Great company. Wish they hadn't been screwed by the welding deal they had. Hope they do well in the years to come.

  44. #44
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    Quote Originally Posted by iheartbicycles View Post
    I'm thinking maybe they just don't like you.
    Ah bless, you bed rep'd me.

  45. #45
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    Update. The bike's back and badder than ever.

    I'm super stoked on the job they did, and super stoked on Turner.

    They took care of me, no questions asked. They never asked for a receipt, serial numbers - none of that jazz

    The only question they asked, was what color I wanted.

    The bike was re-welded, heat treated, new pivot bushings, bolts, zirks, paint, decals and head tube badge.

    They paid for shipping in both directions.

    Then they threw in a water bottle.

    I'm dumb founded how a company can stay in business doing this.

    But, I will certainly be looking to Turner for my next bike.

    Thank you!!!

    PS - if you can tell what I'm cooking, I'll pos-rep you!
    Attached Thumbnails Attached Thumbnails Turner = AMAZING Customer Service-flux1.jpg  

    Turner = AMAZING Customer Service-flux2.jpg  

    Turner = AMAZING Customer Service-flux3.jpg  


  46. #46
    YOUREGO ISNOT YOURAMIGO
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    Mexican for dinner?
    Oh yeah the bike looks good too!!
    Turner is awesome thats fo sho!
    Banned for showing Boobies.

  47. #47
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    Quote Originally Posted by GoGoGordo View Post
    Mexican for dinner?
    Oh yeah the bike looks good too!!
    Turner is awesome thats fo sho!
    pretty fricken close. But I cant pos-rep you no mo!

  48. #48
    GAME ON!
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    i almost want mine to break so i can get a free paintjob
    RIP Adam Yauch

    "M.C. for what I AM and do, the A is for Adam and the lyrics; true"

  49. #49
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    looks sweet....love the orange
    chili?

  50. #50
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    Sweet frame, and I'm guessing chili as well.

    And is that a Shun on the cutting board?

    Sent from my Sony Tablet S using Tapatalk 2

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