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  1. #1
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    Support for discontinued frames

    Anyone know what would happen if a discontinued frame (e.g. Highline) had a warranty issue? I'm guessing by now Turner is out of replacement parts for the frame so what would happen if the front triangle cracked or something like that? Would you have to get a whole new and different frame? Would they be willing to do that under their warranty program?

    Thanks.

  2. #2
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    It's ok. DT is sitting on a pile of Taiwanese-built, carbon DW RFXs to cover just such eventualities...
















    That wasn't the answer you wanted, was it?

  3. #3
    Team Sanchez
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    Team Sanchez has recently seen a couple of cracked seat stays on their Highlines. Turner will take your broken item, and repair it, and repaint it if necessary. If the item is already out of warranty, the price is more than fair. Another Sanchez member sent in his 06 RFX front tri for repair, and it came back looking like new. We couldn't be happier with the way Turner handles repairs and warranties on out-of-production frames.
    Team Sanchez; "Always hittin the upper lip"

  4. #4
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    Quote Originally Posted by El Chingon
    Team Sanchez.......

    Another Sanchez member.......

    We........

    Are you guys like a biker gang? Logo embroidered speedos instead of leather jackets?


    Ones you wear walking into bars making your presense known?
    STRAVA: Enabling dorks everywhere to get trails shut down........ all for the sake of a race on the internet.

  5. #5
    MK_
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    Some guys just have a stronger urge to belong to something than others.

    _MK
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    "The difference between stupidity and genius is that genius has its limits."
    -- Einstein, Albert

  6. #6
    Team Sanchez
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    We hang out at a lot of Turkish bath houses, so we all have tatoos on our @#$%#
    Team Sanchez; "Always hittin the upper lip"

  7. #7
    Now with flavor!!
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    Now THAT commands attention.
    STRAVA: Enabling dorks everywhere to get trails shut down........ all for the sake of a race on the internet.

  8. #8
    Knomer
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    Turners specialty is discontinued frames. Sometimes they discontinue a frame even before it hits market, just cuz they feel like it! Let's start a list of all the Turner discontinued frames, I'll start....

    XCE
    Mauler
    Lucky 7
    Highline
    Nitrous
    Rail
    RFX
    Burner

  9. #9
    Pixie Dust Addict
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    You forgot the XC favorites: O2 and Stinger

  10. #10
    Big Test Icycles
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    Quote Originally Posted by Bo Diddley
    All Horst models
    Highline is TNT.

  11. #11
    Now with flavor!!
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    Quote Originally Posted by Dusty Bottoms
    Turners specialty is discontinued frames. Sometimes they discontinue a frame even before it hits market, just cuz they feel like it! Let's start a list of all the Turner discontinued frames, I'll start....

    XCE
    Mauler
    Lucky 7
    Highline
    Nitrous
    Rail
    RFX
    Burner

    Man you're really reaching.

    A few of those bikes existed under similar designs with different names. So if a company like specialized makes 12 different designs called stumpjumper, that's "continuing a model" even though the frames are completely different?
    STRAVA: Enabling dorks everywhere to get trails shut down........ all for the sake of a race on the internet.

  12. #12
    Seeeriously easy Livin
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    Pretty sure if you break a stumpjumper and have a lifetime warrantee, they will supply you with a brand new 2010 stumpjumper, where as if you break a turner nitrous what do you get?

  13. #13
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    Quote Originally Posted by Flystagg
    Pretty sure if you break a stumpjumper and have a lifetime warrantee, they will supply you with a brand new 2010 stumpjumper, where as if you break a turner nitrous what do you get?
    Quote Originally Posted by Specialized
    Paint/finish, components attached to the bicycle/frameset such as front forks, wheels, drive train, brakes, seat post, handlebar and stem, or any suspension related parts or components are covered under the limited one (1) year warranty.
    So if you broke the rear end of your Stumpjumper, it's considered a "suspension related part" and only has a 1 year warranty.

    EDIT: One other thing occurs to me, the "lifetime" warranty (not just Specialized) is only extended to the original owner.
    Last edited by 2TurnersNotEnough; 03-25-2010 at 07:53 AM.

  14. #14
    Seeeriously easy Livin
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    I was just using that as an example, turners don't carry a lifetime warranty either, but I kind of like the idea of using the fewest bike names over the years as possible even if that means the same name is used through several design iterations. It also helps resale value if you can sell a mk3 stumpjumper instead of a frame that has no comparable model today.

  15. #15
    jfb
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    All the frames listed above are parts of a normal line evolution in a Bike company. I don't understand your point regarding this....
    And for the warranty question, I think it's quite simple:
    1) Turner applies a 2 years frame warranty policy... So pretty soon the old TNT models will be out of this 2 years delay...
    2) For those models, in case of a problem, I guess you'll have two possibilities: the one described by El Chingon or the crash replacement policy (see Turner website for more information about it).
    In any case I find it pretty fair from Turner...

  16. #16
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    i got a new front triangle for my 03 spot from turner in late 09 and the service was superb and the price was spot on, i was also offered a reduced price on a dw spot if i wanted
    if they can help they will, i would'nt worry personally their customer service seems better than most
    in the same vein my wifes 05 intense spyder failed at the seat tube and the replacement price for the front end was over double what turner wanted (i am in the uk) with extra for bearings and stuff, turner included a full bush kit with the spot front end
    guess what i will and wont buy again?
    anyone want to buy a spyder swingarm?
    Last edited by khani; 03-25-2010 at 09:28 AM.

  17. #17
    Now with flavor!!
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    Quote Originally Posted by Flystagg
    Pretty sure if you break a stumpjumper and have a lifetime warrantee, they will supply you with a brand new 2010 stumpjumper, where as if you break a turner nitrous what do you get?

    They'll often supply you with the part you broke, not an entire bike. And I've also been charged (albeit not much) for suspension piece on an old fsr frame.



    And turner will almost ALWAYS work with you to come up with a similar (and sometimes better) remedy. I only say 'almost' because I haven't broken every turner that's been broken. Every time I've dealt with them, they've been more than accommodating.


    Not a real good example.
    STRAVA: Enabling dorks everywhere to get trails shut down........ all for the sake of a race on the internet.

  18. #18
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    Quote Originally Posted by Hangtime
    Highline is TNT.
    Your avatar causes me pain. Just thought I'd share.

  19. #19
    It's carbon dontcha know.
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    Seems fine to me

  20. #20
    Bite Me.
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    Quote Originally Posted by Flystagg
    Pretty sure if you break a stumpjumper and have a lifetime warrantee, they will supply you with a brand new 2010 stumpjumper,
    Good point, but then you would have to ride a Stumpjumper.
    When I see an adult on a bicycle, I do not despair for the future of the human race. ~H.G. Wells

  21. #21
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    Well 18 months ago Turner were still supplying (free) replacment parts for a 2002 frame. Customer service is absolutely stellar.

  22. #22
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    Quote Originally Posted by 6thElement
    Seems fine to me
    one can only assume mr hangtime is not from Manchester and enjoys prawn sandwiches.

  23. #23
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    funny you should say that
    i am from manchester
    and i hate prawn anything!

  24. #24
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    Quote Originally Posted by khani
    funny you should say that
    i am from manchester
    and i hate prawn anything!

  25. #25
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    I was paraphrasing Roy Keane - the curent manager of my home team who once famously ripped united supporters (whilst still playing for them) for not being from Manchester and enjoying prawn sandwiches and some beers while not understanding a thing that went on during the game......

  26. #26
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    ah! got it,sorry' i'd rather watch a dog having a s**t than football
    grew up between main rd and old trafford and it put me off for life
    it might even explain the prawn revulsion as well

  27. #27
    It's carbon dontcha know.
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    I got the reference straight away wilks

  28. #28
    My cup runneth over
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    George Best, there, I said it.

  29. #29
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    Quote Originally Posted by khani
    sorry' i'd rather watch a dog having a s**t than football -
    grew up between main rd and old trafford
    That's just because the football served up in those "arenas" is less entertaining than a s**tting dog. Allow me to point you 20 miles west on the M62 and you will know true religion....and I don't mean the jeans.

  30. #30
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    Quote Originally Posted by rmac
    George Best, there, I said it.
    Divided loyalties on this. I mean, he played for the Mancs, but he was pretty much perma-buried in booze and hookers, which makes me like him.

  31. #31
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    Is this considered "football"?

    <object width="480" height="385"><param name="movie" value="http://www.youtube.com/v/VNj6VFaLCd0&hl=en_US&fs=1&"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/VNj6VFaLCd0&hl=en_US&fs=1&" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="385"></embed></object>
    A blind man searches in a dark room for a black hat that isn't there. Dashiell Hammett

  32. #32
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    Quote Originally Posted by xcguy
    Is this considered "football"?
    Yes, as opposed to the other kind of "football" where the ball never actually touches the foot, and the game consists mostly of commercials.

    By the way, you see goals like that every single week at Anfield.

  33. #33
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    Quote Originally Posted by Tidybeard
    Yes, as opposed to the other kind of "football" where the ball never actually touches the foot, and the game consists mostly of commercials.

    By the way, you see goals like that every single week at Anfield.
    I read a comment from some British spectator after an NFL team played an exhibition game in London. "They stand around, then they squat, then they all fall down as if by some pre-arranged signal".
    A blind man searches in a dark room for a black hat that isn't there. Dashiell Hammett

  34. #34
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    Quote Originally Posted by Tidybeard
    Yes, as opposed to the other kind of "football" where the ball never actually touches the foot, and the game consists mostly of commercials.

    By the way, you see goals like that every single week at Anfield.
    Not from Liverpool though

  35. #35
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    too right mr pink...they are a shambles and their captain needs locking up..he's a nutjob

  36. #36
    Big Test Icycles
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    Quote Originally Posted by Tidybeard
    Your avatar causes me pain. Just thought I'd share.
    Sorry to hear that. Check out my YouTube link . That migt make you feel better. GO REDS

  37. #37
    Big Test Icycles
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    Quote Originally Posted by wilks
    one can only assume mr hangtime is not from Manchester and enjoys prawn sandwiches.
    Correct on the assumption, not a Manchester man. Born in Belfast but follow English Premier league and not in the Prawn Sandwich Brigade. Hate France at the moment after what they did to Ireland in qualifying.

  38. #38
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    Well at least you didn't trot out the "been a season ticket holder for the last 30 years" line like the other 4 million season ticket holders.

    On the other hand, the song in the link was v. funny . You've given me a real quandry now as I've never met a Utd fan with anything approaching a sense of humour.

    The only way left to tell if you're a real Utd fan is to answer this question - do you breathe exclusively through your mouth?

  39. #39
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    Quote Originally Posted by Mr Pink
    Not from Liverpool though
    Sad, but true. Whose side are you on, Pinky?

    Quote Originally Posted by wilks
    too right mr pink...they are a shambles and their captain needs locking up..he's a nutjob
    How very dare you. I'm outraged.

    Quote Originally Posted by Hangtime
    hate France...
    Now here's something we can all get behind. The enemy of my enemy is my friend.

  40. #40
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    Quote Originally Posted by Tidybeard
    Sad, but true. Whose side are you on, Pinky?



    How very dare you. I'm outraged.



    Now here's something we can all get behind. The enemy of my enemy is my friend.
    Tidy,i am a Stokey the team that plays with style give as much abuse,i ve got used to it

  41. #41
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    Quote Originally Posted by Mr Pink
    Tidy,i am a Stokey the team that plays with style give as much abuse,i ve got used to it
    I remember the chant the City fans gave you at the start of the season - "We've got Robinho, you've got the long throw...."

    Mind you, the long throw has gained more points than Robinho.....he who laughs last....

  42. #42
    It's carbon dontcha know.
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    Quote Originally Posted by Tidybeard
    he who laughs last....
    Isn't managed by a fat Spanish waiter?

  43. #43
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    Quote Originally Posted by 6thElement
    Isn't managed by a fat Spanish waiter?
    You're dead to me, 6th.

  44. #44
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    Quote Originally Posted by Tidybeard
    I remember the chant the City fans gave you at the start of the season - "We've got Robinho, you've got the long throw...."

    Mind you, the long throw has gained more points than Robinho.....he who laughs last....
    The Delap long throw missile

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