Props to Turner! Unbelievable customer service

[Jaybo]

I broke my 2010 Turner 5 Spot at the bottom bracket down tube junction. Snapped it in half!

Cycle Path in Portland, Oregon sent it in for me. Great shop! Six weeks later or so my frame came back. Turner redesigned the frame's BB/down tube junction with other upgrades to the frame: New hardware, taco was welded stronger, etc. They essentially hardened the frame. New pivots also.

I will take a picture once it is back together.

[mikkosan]

That's great to hear! Great job to DT and folks!

Not that I'm looking forward to breaking my frame, but it's good to know that they take care of their customers.

[Jaybo]

This is what the bike used to look like. Amazing

[etanc]

It is difficult to find any better customer service out there. Great support.

[bobo_krkk_NIN]

Don't forget the part where you bought it used for $1000.00 on eBay....

Makes the story even better.

Bob

[Vespasianus]

Don't forget the part where you bought it used for $1000.00 on eBay....

Makes the story even better.

Bob

WOW!!!! Props to Turner!

[Jaybo]

I told them and they didn't care. I would have understood if they told me tough luck. At some point Turner is not responsible for a broken frame. I hear guys who think they are entitled a new frame after owning a frame for five years or more. I thought Turner would charge me $400 or so to fix it. I would have happily paid it.

[Phatass]

Just saw a 5-spot on the trail today and every time I see a Turner I always drool a little. Great company and is anyone else looking forward to what they come out with in the next couple years? I'm sure Dave has some stuff up his sleeve (i.e., carbon) that will blow people's minds. I would love to see Turner and/or Ventana come out with something really, really cool and innovative. Perhaps Sea Otter?

[Phatass]

Once I start my own company to manufacture carbon frames in the U.S., game over

[Bullit_cn]

Sweet!
Looking forward to breaking my Turner too :-D

[saturnine]

i can't wait to break my 5 spot

[bobo_krkk_NIN]

Huh? Can't wait until you break a frame? What?

I always hope to not have to use Turner CS, but it is comforting to know that it is there for me...

Bob

[saturnine]

Huh? Can't wait until you break a frame? What?

I always hope to not have to use Turner CS, but it is comforting to know that it is there for me...

Bob

then i can has new paint

[Rootberry]

I ting ting'd my 2010 with a ball peen to fit a CCDBA in there... Been afraid to ask about warranty/repair heh

[otis24]

It's comforting to know that. I just bought a blue 2010 Turner 5 Spot off ebay. The thing has never been ridden off road. I feel like I'm adopting a neglected puppy.