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  1. #1
    Reputation: climr's Avatar
    Join Date
    Oct 2005

    Props to Turner, great customer service!

    Had to share this story.

    I'm doing then Shenandoah 100 race this weekend. Got my final hard ride in on Wednesday and when I got home was cleaning up the bike and noticed a crack in the top tube about 1" from the headtube junction. This was a major crack, a few more miles and I suspect the entire front end would have given out. Only about 15% of the tube was still attached!

    So I was pretty bummed thinking there is no way i'll be able to race this weekend. Not to mention that my frame is technically a few months past warranty (early 09). But I called Greg first thing this morning and he has overnighted a front triangle for delivery tomorrow!

    I'm blown away with the service. Just wanted to remind everyone that this kind of customer service is a key reason we all ride Turners. This is my 2nd one and and I know I'll continue to ride them for a long time.

  2. #2
    mtbr member
    Reputation: WHALENARD's Avatar
    Join Date
    Feb 2010

  3. #3
    mtbr member
    Reputation: kreater's Avatar
    Join Date
    Nov 2004
    nice....Greg is the man who makes it happen for sure.
    Product designer

    "Live dangerously and you live right."
    Johann Wolfgang von Goethe

  4. #4
    mtbr member
    Join Date
    Apr 2006

    Customer Service

    :cool speedy C/S !!

  5. #5
    Reputation: Artin Aga's Avatar
    Join Date
    Aug 2006
    Great service it was the same for my brother.

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