Results 1 to 5 of 5
  1. #1
    WIRVNTANASHRSH?
    Reputation: climr's Avatar
    Join Date
    Oct 2005
    Posts
    224

    Props to Turner, great customer service!

    Had to share this story.

    I'm doing then Shenandoah 100 race this weekend. Got my final hard ride in on Wednesday and when I got home was cleaning up the bike and noticed a crack in the top tube about 1" from the headtube junction. This was a major crack, a few more miles and I suspect the entire front end would have given out. Only about 15% of the tube was still attached!

    So I was pretty bummed thinking there is no way i'll be able to race this weekend. Not to mention that my frame is technically a few months past warranty (early 09). But I called Greg first thing this morning and he has overnighted a front triangle for delivery tomorrow!

    I'm blown away with the service. Just wanted to remind everyone that this kind of customer service is a key reason we all ride Turners. This is my 2nd one and and I know I'll continue to ride them for a long time.

  2. #2
    mtbr member
    Reputation:
    Join Date
    Feb 2010
    Posts
    820
    Noice!

  3. #3
    mtbr member
    Reputation: kreater's Avatar
    Join Date
    Nov 2004
    Posts
    713
    nice....Greg is the man who makes it happen for sure.
    "Live dangerously and you live right."
    Johann Wolfgang von Goethe

  4. #4
    mtbr member
    Reputation:
    Join Date
    Apr 2006
    Posts
    262

    Customer Service

    :cool speedy C/S !!
    trlridr

  5. #5
    banned
    Reputation: Artin Aga's Avatar
    Join Date
    Aug 2006
    Posts
    584
    Great service it was the same for my brother.

Similar Threads

  1. Big Props to SC Customer Service
    By RickBullotta in forum Santa Cruz
    Replies: 7
    Last Post: 06-19-2010, 04:42 PM
  2. Props to Marzocchi customer service!
    By jhitch in forum Shocks and Suspension
    Replies: 0
    Last Post: 08-03-2008, 09:38 AM
  3. Replies: 2
    Last Post: 07-20-2008, 07:17 PM
  4. Props to Wingnut customer service
    By teamdicky in forum Endurance XC Racing
    Replies: 10
    Last Post: 08-22-2007, 01:29 PM
  5. Customer Service Props
    By Brown_Teeth in forum General Discussion
    Replies: 4
    Last Post: 01-03-2005, 11:19 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •