Results 1 to 17 of 17
  1. #1
    mtbr member
    Reputation:
    Join Date
    Feb 2004
    Posts
    22

    Late In delivery of my 5-spot what can be done

    How late is Turner usually in getting bikes to customers, and what can be done about it (or what can I demand) from the bike shop/ Turner. They are 2 weeks late, now I know that is not huge (my road bike was a month and a half late), but if you spend a huge amount of money, it seems like they should follow a pretty strict timeline/ or be upfront about when the bike will be delivered.

    Thanks

    Sam

  2. #2
    mtbr member
    Reputation:
    Join Date
    Jan 2004
    Posts
    115

    Have you paid yet?

    Have you paid in full yet? Or just laid down a hefty deposit?

  3. #3
    Lay off the Levers
    Reputation: Bikezilla's Avatar
    Join Date
    Dec 2003
    Posts
    10,056
    Quote Originally Posted by ssjt5858
    How late is Turner usually in getting bikes to customers, and what can be done about it (or what can I demand) from the bike shop/ Turner. They are 2 weeks late, now I know that is not huge (my road bike was a month and a half late), but if you spend a huge amount of money, it seems like they should follow a pretty strict timeline/ or be upfront about when the bike will be delivered.
    Two whole weeks eh?

    I ordered my bike in December, for the April production start and it arrived in July... Sorry dude, but Turner has a well known reputation for loooong delivery times. Waiting is very frustrating, I totally understand. The best I can say is it's worth the wait.
    Countdown to Whistler 2012...
    July can't come fast enough!

  4. #4
    mtbr member
    Reputation:
    Join Date
    Dec 2003
    Posts
    452

    Sometimes you just step in it.

    Quote Originally Posted by Bikezilla
    Two whole weeks eh?

    I ordered my bike in December, for the April production start and it arrived in July... Sorry dude, but Turner has a well known reputation for loooong delivery times. Waiting is very frustrating, I totally understand. The best I can say is it's worth the wait.
    I feel really lucky. I walked into my LBS last May.....saw the frame. The LBS built it the next day up for me to try....and I bought it. There was no wait.

  5. #5
    mtbr member
    Reputation: stevo5's Avatar
    Join Date
    Feb 2004
    Posts
    374

    late spot

    Yeah I ordered my spot from lbs tuner quoted 4 to 6 weeks almost 8 weeks later still no spot. I have moab trip planed so I called 123 bikes and they sent the frame that day and lbs built it the next day. I had called turner and they first said it was being painted and after two weeks of that I called again and they said they were waiting for pivots. I could not wait any longer I dont know how zilla waited that long. Good luck it is worth it.
    Attached Images Attached Images

  6. #6
    Lay off the Levers
    Reputation: Bikezilla's Avatar
    Join Date
    Dec 2003
    Posts
    10,056
    Quote Originally Posted by WarrGuru
    I feel really lucky. I walked into my LBS last May.....saw the frame. The LBS built it the next day up for me to try....and I bought it. There was no wait.
    Come to think of it, my LBS has two in stock now. They ordered them around the time they finished mine. It took ~ 5 months to get them too.
    You just have to catch them at the right time, or find someone with them in stock.

    If it's any help, after my first ride, I completely forgot about the wait and only remember it when someone mentions a similar situation. Hang tough dude.
    Countdown to Whistler 2012...
    July can't come fast enough!

  7. #7
    mtbr member
    Reputation:
    Join Date
    Jan 2004
    Posts
    115

    I was lucky

    Wow, I walked into my dealer late on a Thursday afternoon. They called up the dsitributer who said he would dispatch it on the next monday (weekend post has a tendancy for things to go missing). It arrived on the wednesday, and was built by saturday - which was perfect for me because I couldn't pay for or pick it up until then anyway.

    That said, it was the only Large Blue frame left in the Country (UK) and I would have had to have waited 8 weeks for the next one if I hadn'thad such a great LBS order it in for me the second I walked in the the shop.

    Pictures coming soon...

  8. #8
    Lay off the Levers
    Reputation: Bikezilla's Avatar
    Join Date
    Dec 2003
    Posts
    10,056
    Quote Originally Posted by blippo_uk
    Wow, I walked into my dealer late on a Thursday afternoon. They called up the dsitributer who said he would dispatch it on the next monday...

    That said, it was the only Large Blue frame left in the Country (UK) and I would have had to have waited 8 weeks for the next one if I hadn'thad such a great LBS order it in for me the second I walked in the the shop.
    What really baked my noodle was last spring, we were getting owner's shots from people in the UK before any owners in the US had posted pictures of the bike. I don't know how you guys do it but you seem to get first crack at new products and reviews. The first 5 Spot reviews were in the UK mags, the first Moment review I saw was too.

    Cheers 'Mate!
    Countdown to Whistler 2012...
    July can't come fast enough!

  9. #9
    mtbr member
    Reputation:
    Join Date
    Jan 2004
    Posts
    115
    I guess we are just super-cool

    The way the UK works is that we get a f*ck-load of bikes sent into one distributer who then sells to individual dealers. My theory is that these distributers are especially keen get their products reviewed and in the press so they send them out to the mags as quick as they can. Our press is keen to review products as quick as they can, so they do. The 5 Spot was in MBR quite a while ago, in cute proto-type form.

    This is probably good for you because the UK is the most evil kit-trashing place in the world

    Of course our main problem is thay if the distrivuter doesnt have what we want, we can't get it until it comes from overseas. And we pay significantly more for the pleasure of a US bike

  10. #10
    mtbr member
    Reputation: Jeremy R's Avatar
    Join Date
    Jan 2004
    Posts
    328
    Quote Originally Posted by ssjt5858
    How late is Turner usually in getting bikes to customers, and what can be done about it (or what can I demand) from the bike shop/ Turner. They are 2 weeks late, now I know that is not huge (my road bike was a month and a half late), but if you spend a huge amount of money, it seems like they should follow a pretty strict timeline/ or be upfront about when the bike will be delivered.

    Thanks

    Sam
    Boo Friggin' Hoo.
    2 weeks late?
    What can you demand? Not a damn thing.
    When you order a bike from a small company, you have to know in advance that there may be delays. When you have as few employees as Turner has, if one thing is not there on time (bushings, links, etc...) it throws everything way off. Turner has one guy assembling all their bikes, so just imagine how far back he can get when things happen that are not in their control. They have always been honest with me, and believe me they want you to get your bike as much as you do. It is just something you have to deal with
    in high end frame companies.
    And if you ask yourself, why should I deal with it? Because the ride, quality, customer service and long term reliability are all worth it. I promise you, one good ride on your 5-spot and you will forget how long you waited.
    Good Luck.
    SEI Racing

  11. #11
    mtbr member
    Reputation:
    Join Date
    Jan 2004
    Posts
    83
    long delivery times on a custom hand-made product? seems to be no new news! Seems as though it is the way of the world! i used to sell rolls royces, bentleys and aston martins.....you want to talk about long (read "wrong") delivery times told by the manufacturer and trying to figure out where your product is on the production line? seems as though people expect (as they should) that the more $ they spend on a product, the better the customer service. As this should be the case, from my experience unfortunately it is not, and often it is much worse! There does not seem to be any corelation between price of product and satisfied customer relations. :-(

  12. #12
    Lay off the Levers
    Reputation: Bikezilla's Avatar
    Join Date
    Dec 2003
    Posts
    10,056

    All together now..."How small are they?"

    Quote Originally Posted by Jeremy R
    ... Turner has one guy assembling all their bikes, so just imagine how far back he can get when things happen that are not in their control.
    Sounds like a stand-up one liner eh?

    Quote Originally Posted by Turner's Website "About" section
    Turner Suspension Bicycles is now housed in a 2,500 square foot facility in Southern California where year round weather and a plethora of trails and eager test riders allow for constant R&D.
    Think about it...that's smaller than a lot of their customer's houses.

    And still, they are the among the very best bikes available. And they have great CS.
    -Every time I called them I got someone on the line who could help.
    -Every email I sent them got an immediate reply, usually the same day, often within an hour or two.
    -Every thing I requested or ordered from them got delivered ASAP (other than the frame)

    The wait sucks, but It's worth the wait.

    Cheers!
    Last edited by Bikezilla; 03-23-2004 at 12:00 PM.
    Countdown to Whistler 2012...
    July can't come fast enough!

  13. #13
    swag ho Administrator
    Reputation: francois's Avatar
    Join Date
    Aug 1996
    Posts
    17,965
    Turner is a very small company (less than 10 people) dependent on a bunch of suppliers. They are experiencing an absolute tidal wave of 5 spot orders. A ton... never before seen numbers.

    I think it's caused by all the porn on this board!!

    So you have 2 options:

    - cancel your order

    - relax and wait: the only way to do this is get the purchase out of your head. If you have parts waiting on the workbench, hide them. If your old rig is unrideable and in pieces, put it back together. If you don't have a current bike to ride, get one. Seriously, I've experienced up to 6 month delays on a frame delivery and the more you anticipate it, the more you go nuts.

    francois

  14. #14
    mtbr member
    Reputation:
    Join Date
    Mar 2004
    Posts
    11

    Call around...

    Quote Originally Posted by ssjt5858
    How late is Turner usually in getting bikes to customers, and what can be done about it (or what can I demand) from the bike shop/ Turner. They are 2 weeks late, now I know that is not huge (my road bike was a month and a half late), but if you spend a huge amount of money, it seems like they should follow a pretty strict timeline/ or be upfront about when the bike will be delivered.

    Thanks

    Sam
    Call 123bikes or Beyond Bikes or someone like that - they may have what you need.

  15. #15
    Baked Alaskan
    Reputation: AK Chris's Avatar
    Join Date
    Dec 2003
    Posts
    1,813
    Relax, like others have said, it sucks but that's the world of small builders. I ordered mine in late April, said the batch of larges was at the painters and would ship in 2 weeks, was delayed at painters a couple more, then they were waiting on Romics and got delayed a couple more and so on, wound up being about 6 weeks late.

    No biggy cause like others said, a lot also depends on suppliers that aren't Turner. Be patient, it'll arrive soon enough. The wait is the hardest part. In Alaska summer riding goes from mid-may until the end of August so losing a month of prime in-season riding was making me absolutely crazy. All hassles were erased the first time it hit the trail and its been nothing but smiles since.

  16. #16
    FM
    FM is offline
    luxatio erecta
    Reputation: FM's Avatar
    Join Date
    Apr 2003
    Posts
    8,765
    Exactly. You can't expect a small, high-end builder like turner to crank out bikes at the rate specialized and trek do. I used to work for a custom builder and our back up on frames was about 6 weeks. It was very tough for me since I had to field the calls, and the builders didn't really think, or care, much about how far out their work load was. So they'd say 4 weeks and it would be 6. Then the customers would call, I would try to reassure them, but sometimes that wasn't enough and they would demand to talk to the owner. He would say "Well I guess I could skip sanding the primer and final alignment if you like?"

    you can't rush a good thing...

    Quote Originally Posted by francois
    Turner is a very small company (less than 10 people) dependent on a bunch of suppliers. They are experiencing an absolute tidal wave of 5 spot orders. A ton... never before seen numbers.

    I think it's caused by all the porn on this board!!

    So you have 2 options:

    - cancel your order

    - relax and wait: the only way to do this is get the purchase out of your head. If you have parts waiting on the workbench, hide them. If your old rig is unrideable and in pieces, put it back together. If you don't have a current bike to ride, get one. Seriously, I've experienced up to 6 month delays on a frame delivery and the more you anticipate it, the more you go nuts.

    francois

  17. #17
    mtbr member
    Reputation: Lambone's Avatar
    Join Date
    Jan 2004
    Posts
    507
    I bought mine new on ebay and had it in 5 days...STOKED! Saved off retail too...

    It is well worth the wait no mater how long it is!

Similar Threads

  1. Romic or Swinger 4way coil for 5 Spot
    By Alpenglow in forum Turner
    Replies: 10
    Last Post: 05-19-2004, 06:20 PM
  2. Owned 5 Spot and Maverick? If so, I have questions.
    By Count Zero in forum Maverick
    Replies: 26
    Last Post: 05-15-2004, 09:14 AM
  3. How much drop can a 5 Spot take?
    By Rollin'in'Zona in forum Turner
    Replies: 16
    Last Post: 04-05-2004, 06:57 PM
  4. Another New 5 Spot Story
    By Surfer in forum Turner
    Replies: 11
    Last Post: 03-22-2004, 12:57 AM
  5. 5 Spot - first ride, some thoughts
    By cooldaddy in forum Turner
    Replies: 3
    Last Post: 03-09-2004, 11:09 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •