I want to inform the Turner community here of a very recent customer service success story that has brought a new previously unavailable replacement product to Turner Highline / DHR owners.
Recently I effed up my HL derailluer hanger and sought to find a replacement. I found there was 1 left at Turner and bought it, but there were no OEM or aftermarket replacements for the rest of you.
With a little help from this community, Chris Allen @ NSB and DT himself this new replacement product is now a reality. Available to everyone Sept 1.
I am truly blown away at the positive and swift response by these companies and this community.
Customer service such as this is truly RARE. I will not hesitate to support and recommend patronizing these 2 companies with your hard earned cash.
Huge personal Thank you's all around.
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