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  1. #1
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    Trek Y Lifetime Warranty

    HI, I live in Brazil and I have a Trek Y Glide 1998.

    I am extremely pleased to ride it on trails all this years. It fits perfectly and I felt no need to replace it with a modern bike, because the fun is the same since the first time I ride in the tracks.


    Unfortunately, less than two months ago, some cracks appears in the Y junction, exactly on the spot weld, ie the frame is breaking.


    I've had three Trek bikes, I fully trust in the brand and always divulged the qualities of their products. I was saddened by the event, because I did not want to get rid of my bike, my intention was to keep it as a collector's item, either by design, or by the memories of all the times together.


    But I was confident about being guarded by lifetime frame guarantee. I contacted the Trek, the local dealer,importer and I was surprised the importer offer me to replace a TREK Y 26frame!!


    Question: Is it right to substitute aTrek Y Glide for a Trek Y-26?
    Last edited by Bernt KÝminy; 03-16-2013 at 01:06 PM.

  2. #2
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    Quote Originally Posted by Bernt KÝminy View Post
    Question: Is it right to substitute aTrek Y Glide for a Trek Y-26?
    IMO you take what you can get when you ask for warranty on a 15 year old suspension bike.

  3. #3
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    Smile

    IMO you don't know what lifetime warranty means.
    No matter if the bike have 15, 30 or 60 years, the security does not weaken over the years.
    If Trek guarantees its products for life (first owner), including a full supension, it must be replaced for the same product or an equivalent.
    "Look, it's been 30 years, so I'll swap your 1990 top mountain bike for this Kids Trike, ok?"
    Y26 has not replaced Y Glide. Actually, Trek took the name Y in a entry level product, with different purpose. Look in catalogs and see the real Y were replaced by Fuel. Moreover, I think this importer decision, not TREK USA. And the URT of the bikes are different, it may even fit at the other, but the pivot point is different.
    I do not want to take any advantage, quite the contrary, my intention was never get rid of this bike, have it as memorabilia. Could accept the repair of the frame or any other reasonable solution least have a Frankstein, because neither of URT Y26 I could buy.
    But I think you also don't know Y Glide nor Y26, but thanks for your opinion anyway.

  4. #4
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    If you are not satisfied with the Y26 replacement, ask them to give you a warranty replacement credit instead. Then you can get whatever frame you want, and maybe even keep your Y Glide frame to keep as a collector's item.

  5. #5
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    The y glide and y26 are not in the same catagory. The y glide was a 5.5" travel where the y 26 is 80mm. you are looking at a 2k bike y glide to a 400.00 bike y26, It is like taking a older pro mongoose and replacing it with a walmart mongoose. I would not go for that deal.

  6. #6
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    Quote Originally Posted by tswp View Post
    If you are not satisfied with the Y26 replacement, ask them to give you a warranty replacement credit instead. Then you can get whatever frame you want, and maybe even keep your Y Glide frame to keep as a collector's item.
    TSWP, that would be a very reasonable solution, especially if I could have my bike, even if I had to make it useless for ride. I'll check it. Thanks.

    Quote Originally Posted by chef7734 View Post
    The y glide and y26 are not in the same catagory. The y glide was a 5.5" travel where the y 26 is 80mm. you are looking at a 2k bike y glide to a 400.00 bike y26, It is like taking a older pro mongoose and replacing it with a walmart mongoose. I would not go for that deal.
    Chef, this is the point. Trek Y26 is a supermarket bike. The only thing in common between the two bikes is the Y in the name.

    The Trek Y Glide may be old, outdated, but still a trail bike that satisfies me 100%.

    It's as if I had a porche and received the carcass of a VW beetle (the old, not the new!).

    What made ​​me most angry is that the importer told me he would send a Y frame. Best solution impossible, I thought, but I did not believe that there would still be a Y frame and ask:

    -wich model?
    -Y26.
    -Y26?? Comes with the URT?
    -No
    -But the URTs is the same?
    -I confirmed with the TREK USA and they confirmed same URT...

    For photos you can see that the URT is different, especially the pivot point. It can even fit, but what am I gonna do with a bike like this?

    And I argued that, regardless, the Glide is one thing, Y26 is another, etc., etc, and that this proposal was totally unreasonable...

    All this happened on Friday and I am awaiting response from both the importer and Trek USA. Unfortunately I live in a third world country, so things here are a bit more complicated. Respect for the consumer is not the same. I'm trying to argue direct on Trek USa but I always get the same response: Contact the local dealer...

    Tomorrow I try again ... Thanks Guys.

  7. #7
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    The Y-26 looks like a cramped super v.

  8. #8
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    Just call trek warranty directly. When I have had any issues with warranty I have call trek and they have always hooked me up, and fast. I no longer but up with lbs BS when it comes to warranties. I will give them a couple of weeks, and if it isn't taken care of. I always get trek involved. I have had to do this a few time and they have always come through.

  9. #9
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    Hi, I'm waiting an answer from Trek Brazil, I post it here asap.

    []

  10. #10
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    I have the line to trek warranty in Waterloo if you need it. They have always treated me right .

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    I would be grateful if you could send me the contact.
    I tried to contact Trek USA through the site (warranty), but the answer was always the same:
    "Thank you for writing in. You would take the bike and the proof of purchase to the Trek dealer and have Them submit the warranty claim."
    "You are going to have to contact the dealer TREK your dealing with, we here in the U.S. do not do warranties for the other country's. So They are dealing with the importer TREK there and the shop Should be in contact with Them."
    "Thats why we have offices over there to take care of there own warranty and costumer service issues, They would replace the frame with the most comparable replacement to your damaged bike, Y frame or frame URT is what would be the closest
    match. "
    "If that is what They are offering you for the warranty replacement? Then yes if thats what They have from That year of bike. You have to work with the TREK office there and with the shop doing the warranty.
    Sincerely,
    Jake Higdon "

    I even tried through the site - technical questions - get answers to:
    01 - Is Y26 frame equivalent to Y Glide?
    02 - Is Y 26 URT the same as Y Glide URT? Is it compatible? Is the pivot in same position?
    03 - Do Trek endorse the use of Y Glide URT under the Y26?
    04 - Which bike replace Y Glide?

    But I got no response even.

    []

  12. #12
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    The Y26 is the only frame you'll be able to use without replacing every major component on the bike. Like say if they gave you the current full suspension 26" wheel frame, a Fuel EX- You'll need to buy: fork, wheels, brakes, cranks, front derailleur, seatpost- just to be able to use it. MTB industry standards have changed a lot in 15 years.
    Worked at Trek/Fisher dealer 2008-2013. Only a little biased.

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    Hi Blunder, not only the Y26 but could be another real Y.

    I know there must be no other Y frames, I was really surprised that there was Y26. Maybe a stranding.

    If there were another Y Glide or higher as OCLV, I'd be totally satisfied.

    If Trek offered an current equivalent to my frame (which I believe is Fuel), I'd buy all the parts, no problem, and I would be totally satisfied too.

    What I find unacceptable is receiving a frame that has no comparison with mine. Between my broken Y Glide bike or a brand new Y26, I prefer to stick with mine. Just to put it on a wall as a collector item. But a Y26...Nor for that!

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  14. #14
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    I have 2 numbers you could try. Trek Warranty 1-920-478-2191 Trek (Kieth, the guy who help me with my last warranty claim) 1-800-313-8735. I don't know about the international issue , but trek has been awesome for me . The local trek authorized dealers, however need a fire lit under them from time to time . Hope one of these numbers helps.

  15. #15
    J79
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    Totally agree with you, the Y was an high end OCLV mountainbike. The Y26 is an entry level aluminium bike, they only share the URT concept.

    It will be difficult for them to warranty a 15 year old bike, their top end OCLV mountainbike would be a Fuel EX, a Superfly, a Remedy or Session. But none of them is the direct successor of the Y.
    If it was me I would try and get a discount on a new bike, because the Y26 is no comparison.

    Still got my old Y frame on the wall, it really ties the room together

  16. #16
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    Except that his original bike was not OCLV. He is having an aluminum y frame replaced with an aluminum y frame. I can't imagine the value is greater than two hundred dollars for that old frame. They offered me four hundred six years ago for a real oclv y frame. IF the parts actually swap from bike to bike then it is a comparable replacement....coming from a former '96 y33 owner and bike shop trek employee. No offence but the y glide was basically the cheapest full suspension bike frame and they are replacing with the same.

  17. #17
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    Quote Originally Posted by paparube View Post
    I have 2 numbers you could try.
    Hi Paparube, thank you very much. But I cant speak or listen english... Just write (bad) and read!

    Quote Originally Posted by J79 View Post
    Totally agree with you, the Y was an high end OCLV mountainbike. The Y26 is an entry level aluminium bike, they only share the URT concept.
    Hi J79,
    Actually Glide Y is aluminum, but still much superior than Y26. If Trek offered a Y26 on a Y OCLV I would have a heart attack!

    Quote Originally Posted by baltistyle View Post
    No offence but the y glide was basically the cheapest full suspension bike frame and they are replacing with the same.
    If you look in the catalog of 1998, on full aluminum suspensions bikes, the Glide is superior than Y3 and Y5. Above Glide, only Y Glide Deluxe and Pro Issue DH. Glide appears on the third page of the catalog, on the following description: "the Y Glide ruggedest the terrain opens to riders of wide-ranging sill levels".

    The Y26 appeared in 2002 Catalog, as the last xc bike, classified as recreational.

    The Y Glide cost US$ 1,200.00 in 1998. The Y26 cost US$ 400.00 in 2002.

    So, when you mentioned that it's basically the cheapest full suspension, based on what?

    No offence, but if you think both frames are the same, maybe its why you accepted US$400,00 in OCLV frame lifetime warranty ...

    Trek, Fisher, Klein, Lemond bike catalogs, bicycle brochures

  18. #18
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    I accepted four hundred dollars value instead of a new eleven year old oclv y 33 frame, which was offered. Having been one of the first in the country to ride a y33 (fourth made) in the mid nineties, I didnt want to continue riding one in late 2006. I used the credit towards the OCLV fuel ex. I have owned 5 OCLV full suss mtn bikes and currently own a 2013 superfly 100 elite sl so I am pretty sure I know what I am talking about. I was also a former bike shop employee that sold TREK. I have also personally used their warranty three times, each time getting the comparable value or bike frame.

    You stated you have an aluminum frame and they are offering to replace with an aluminum frame. You only have a claims issue if the parts do not swap. Past retail Cost has nothing to do with it. My computer would have been 80 million dollars back in 1966 money but I have a better one today for a little over one thousand dollars.

    An example of various priced bikes having the same frame is the range of aluminum superfly 100 bikes starting at 2259 and ending at 3889. same frame, different parts. the MAIN frame of the new superfly 100sl's are on bikes ranging 4000 dollars difference. Do you thing this same technology will be more or less expensive in the future? You can buy china carbon frames for 500 bucks when it used to cost thousands for the same technology in the mid nineties.

    In 1998, the aluminum y bike frames were the frames of TREKS cheapest full suspension bikes. In 2002 the aluminum y bikes were basically the cheapest full suspension bikes that trek offered. An aluminum y frame is an aluminum y frame is an aluminum y frame. You stated you paid 1200 dollars for your bike, well the y 33 was 3400 dollars in ninety six but shared the same frame as Carbon y bikes that were under Two Thousand dollars. Get it, same frame, different cost. You are getting offered an aluminum frame to replace an aluminum frame, both urt y designs regardless of retail price.

    I am trying to let you see the reason, not offend you. Trek still is the best out there in terms of warranty.

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    If you or Trek think correct send a different frame, to use with my URT, which will result in a addapted bike, wich changed geometry (different pivot point), fine.

    I'd rather stay with my broken bike.

    I do not think Y26 is comparable with Glide. If you think the Y26 is the same level as the Glide, patience. Some people think they are not:

    "Trek have kept the "Y" name going since then with the much cheaper bikes, the Y26 and Y24. These are not in the same league as their predecessors and bear little resemblance to the original bikes in quality and appearance, and are known as "entry level" bikes. Although they continued with URT rear suspension, the URT's are not the same." - Trek Y Series Mountain Bike

    When I think about lifetime warranty, I imagine that no matter how many years have passed, you are guaranteed by a frame on the same level as your.

    Or do you think because 16 years have passed, a Y Glide 1998 deserves at most a Y26 2002 frame?

    Unfortunately I don`t have that amount of Treks, but I had three, I had never used the warranty, but thought it was real.

    I did not invent or asked lifetime warranty frame when I bought my bike.

    []

  20. #20
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    Quote Originally Posted by bg. View Post
    IMO you take what you can get when you ask for warranty on a 15 year old suspension bike.
    No trek should give him a frame of equal or greater value. I had a 96 9800 and they gave me the current model of that same frame.

  21. #21
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    Quote Originally Posted by Bernt KÝminy View Post
    If you or Trek think correct send a different frame, to use with my URT, which will result in a addapted bike, wich changed geometry (different pivot point), fine.

    I'd rather stay with my broken bike.
    []

    Really you would rather ride a broken bike than have a new frame with other stickers? One of my warranties consisted of a rear seat stay that said fuel ex6....for my 9.9ex oclv frame...same part on both frames.

    No, this is when there is an issue. If different and does not work, it is not ok.

    Do I think it is acceptable to replace an aluminum y frame with an aluminum y frame? yes. It is a new frame, otherwise referred to as new old stock.

    Do I think you deserve oclv, no.

    Do you deserve a credit if you choose a new bike? Yes

    What do you think the main frame cost on that y glide bike when new? 400 bucks? It was probably two hundred dollars value. It was 1200 retail full bike. A full oclv frame with rear triangle and shock back then was just over a grand. You just are warrantying a front triangle, worth virtually nothing from the start.

    si usted no entiende por ahora, no hay esperanza

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    Quote Originally Posted by baltistyle View Post
    si usted no entiende por ahora, no hay esperanza
    Please go back to school and try again, we don`t speak Spanish in Brazil!

  23. #23
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    Warranty is a tricky issue, no questions asked.

    If you bought a top of the line bike in the early 90's it would have had an aluminium frame 21sp, V-brakes if you were lucky, and 80mm elastomer or basic air forks.

    So, come 2013 is trek then obliged to replace this with an XX equipped carbon Top fuel/Superfly, or is it obliged to replace the quality of frame and parts that a aluminium framed 21sp bike is nowadays (which is probably pretty similar to the build quality of the early 90s anyhow). Either way would be abiding by the letter of 'warranty' depending on how you read it.

    The basic level bike are amazingly better than the early 90's....Thats when I started working in the bike industry and I remember that time well.
    Rimmer - "There's an old human saying - if you talk garbage, expect pain"

  24. #24
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    Hi Alex,

    I totally agree with you. Bikes developed too much, especially the parts, such hydraulic brakes, suspensions, I think. The frames also, in design, curved tubes, etc... I don't know about durability.

    I keep listening music on a 1980 stereo receiver. Even got an multichannel receiver, but I still with the old equipment because I like it.

    Same thing with my bike. I did not keep riding it until today to see if it broke and claim for a top carbon bike 2013. I kept it because I like it. Unfortunately this happened.

    In my opinion, when you have to get a lifetime warranty cover should think about:

    1998 - Trek Y Glide - aluminum full suspension bike; not the top, not the entry level - in the middle of the aluminum full suspensions bikes, considering a DH Bike also;

    2013 - What bike is on the same level?

    I'm sure the Y26, in 2002, was nowhere near this level. It's not a bike for real trail.

    So I didn't think fair, in 2013, Trek offer to me a 2002 Y26 frame, that I would have problems with the URT. I don't know if it's lifetime warranty.

    But I think the best thing I do is hang my bike on the garage wall, stop believing in fantasies and buy another bike.

    Thanks for your comment.

    []

  25. #25
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    Re: Trek Y Lifetime Warranty

    If I were you I would take the credit and get a new ex. It's an amazing bike that is light years ahead of the Y technology. You'd love it! You had an awesome run with your Y bike. It's time.

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    Perhaps you should just hang up the bike, put it on the wall and join another forum. You seem to be both stubborn and unable to realize that we are were trying to help you based on our almost exact experiences. Ie warranty of a y bike.

    You are still not addressing any of the technical aspects of the arguments. You just want what you believe is right, not how the warranty has ever worked as a standard. In order to win an argument, you need to address and refute, not ask questions.

    Now free free to translate into Portuguese....but you apparantly understand my Spanish well enough because its as similar as the two frames you've discussed. We don't have the option to learn Portuguese in schools here and I was relying on my education to translate to Spanish. Perhaps you should rely on your education to speak English when trying to speak to an american company if you believe school is so important for me.

    I tried to help without being an Internet ********.

    Good luck, actually no, I hope you struggle every day with this claim and become completely unsatisfied with biking and become a rollerblader.

  27. #27
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    I'm so sorry your bike broke, but honestly, seeking a free replacement after 15 years is really asking a lot. Aluminium have a lifetime and that is what I take it to mean when a company says "Lifetime" warranty on a frame, you should feel lucky they're offering you anything at all, take what you can get. The most I would expect out of an aluminium frame would be 10 years of "safe" riding, after that, I'd think I got my monies worth, stop being a cheap skate and buy a new bike.

    Oh and if you honestly think you're not missing out on anything comparing your bike to a modern FS like the FuelEX, then just WOW
    One day your life will flash before your eyes, will it be worth watching??
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    Trek offers this warranty as for the quality of their bicycles. They should honor it. If it is not a lifetime warranty just say so, don't screw with someone and lead them on. I personally have warrantied a bike that was a 96 Trek 9800 and received a NEW Trek 9.8 frame. It was not OCLV carbon but it was equal to what was bought at the time. I found that fair and it only took maybe a week at most.


    Trek has changed there warranty as of lately. I remember they ran a print ad with one of their first bicycles and it stated that it was still under warranty. So to me they need to make things right. I am not saying a Carbon top fuel/remedy or EX model, but something this is on par of what you purchased. The Y26 offering is a joke and there is no way in hell I would accept that. I used to work for a bike shop and know how warranties go and some are easy and some take time but these companies don't want you on these forums giving them a bad name also.

    I hope you get the frame you deserve and keep trying and don't listen to the people who say give up, that is what Trek wants you to do.

  29. #29
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    Sounds like the shop in the foreign country he is in.....is the problem. Sounds like they are not pressing the issue with Trek.
    I resolve to constantly assert my honest opinion on anything and everything - whether it is requested or not.
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    Quote Originally Posted by mtnbikej View Post
    Sounds like the shop in the foreign country he is in.....is the problem. Sounds like they are not pressing the issue with Trek.
    I was thinking the same thing, he is located in Brazil and maybe the distributor there is just giving him the run around. I think he has called Trek USA. They would be on speed dial after a while. My thinking is how does Trek even have a 02 Y26 laying around as a warranty frame?

  31. #31
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    Quote Originally Posted by stunnerable View Post
    If I were you I would take the credit and get a new ex. It's an amazing bike that is light years ahead of the Y technology. You'd love it! You had an awesome run with your Y bike. It's time.

    Hi Stunnerable,


    I imagine how much better should be a Fuel.
    But I was pleased with my bike. I do not miss a locker suspension, a dropper seatpost, even hydraulic brakes.
    I keep descending in front of most of my friends with full suspensions 29er and having much fun with my bike!
    I do not want to increase my performance. Actually, I'm 42 years old and it is time to go slowly.
    I had a 830 in 92, a 8000SHX in 93 and a Glide in 98. So I recognize Trek's value. Could have anothers Treks? Yes, but I felt no need.
    I'll buy another bike? Yes Trek? Probably not.
    I even proposed a discount, but I had no reply from Trek Brazil.




    Quote Originally Posted by LyNx View Post
    I'm so sorry your bike broke, but honestly, seeking a free replacement after 15 years is really asking a lot. Aluminium have a lifetime and that is what I take it to mean when a company says "Lifetime" warranty on a frame, you should feel lucky they're offering you anything at all, take what you can get. The most I would expect out of an aluminium frame would be 10 years of "safe" riding, after that, I'd think I got my monies worth, stop being a cheap skate and buy a new bike.


    Oh and if you honestly think you're not missing out on anything comparing your bike to a modern FS like the FuelEX, then just WOW

    Hi Lynx,


    I did not say that I'm not losing anything comparing my bike to a modern FS. I just said I was pleased with my bike and saw no reason to change. I think I can be satisfied with my stuff, not having a consumerist spirit without being considered crazy. At most eccentric!


    Quote Originally Posted by danmtchl View Post
    Trek offers this warranty as for the quality of their bicycles. They should honor it. If it is not a lifetime warranty just say so, don't screw with someone and lead them on. I personally have warrantied a bike that was a 96 Trek 9800 and received a NEW Trek 9.8 frame. It was not OCLV carbon but it was equal to what was bought at the time. I found that fair and it only took maybe a week at most.




    Trek has changed there warranty as of lately. I remember they ran a print ad with one of their first bicycles and it stated that it was still under warranty. So to me they need to make things right. I am not saying a Carbon top fuel/remedy or EX model, but something this is on par of what you purchased. The Y26 offering is a joke and there is no way in hell I would accept that. I used to work for a bike shop and know how warranties go and some are easy and some take time but these companies don't want you on these forums giving them a bad name also.


    I hope you get the frame you deserve and keep trying and don't listen to the people who say give up, that is what Trek wants you to do.

    Hi Dan,


    Thank you very much for your support. You were totally clear in exposing what is happening. Very Interestingly the ad you mentioned, I would like to see.


    But what can we do if people think "Trek-not really-lifetime warranty" is correct...


    Funny that people who spoke of "take what you can" neither mentioned about using the frame with a different urt.


    Quote Originally Posted by mtnbikej View Post
    Sounds like the shop in the foreign country he is in.....is the problem. Sounds like they are not pressing the issue with Trek.
    Hi Mtnbikej,

    I do not believe the treatment would be the same in USA.But is not just a shop, it's the Trek representant in Brazil.


    If you read the emails I received from Trek Brazil, would be impressed with the lack of professionalism. Internet language, with ellipses (...), very weird.


    I want no more negotiate with Trek Brazil. Unfortunately, I was also barred on Trek site attendance.


    I tried to contact through the fan page of Trek, but still there was no answer.


    I would greatly appreciate If anyone could share with someone in Trek, who could at least analyze my problem.


    If someone from Trek USA tell me what I deserve is the Y26 frame, even with my URT, I resign. And I stand with my frame.


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    Last edited by Bernt KÝminy; 03-27-2013 at 05:29 PM.

  32. #32
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    Re: Trek Y Lifetime Warranty

    Bernt,

    I own a 12' fuel ex8. My previous bike? 96' Pro-Flex Beast. Trust me I get what your saying! But on that note, riding is now more fun with this new bike. I put it off for a long freaking time... now I wish I jumped sooner. These new bikes make riding that much more enjoyable and having fun is the biggest reason we ride, right?

    Something to think about.

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    Thanks for posting that picture on your Facebook. You are not too smart are you? The fork you have on that bike voids the frame warranty anyway. Be happy if they give you anything at all.

    I guess you happen to be one of those people that like to share everything, even evidence of your negligent upgrade to the bike. Re-read the warranty and you will know what I mean.

  34. #34
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    Quote Originally Posted by baltistyle View Post
    Thanks for posting that picture on your Facebook. You are not too smart are you? The fork you have on that bike voids the frame warranty anyway. Be happy if they give you anything at all.

    I guess you happen to be one of those people that like to share everything, even evidence of your negligent upgrade to the bike. Re-read the warranty and you will know what I mean.
    If you were a little smarter and look for "Y Glide" on the Internet or 1998 catalog, you would not be talking BS. Was you actually Trek seller? Maybe that's why you're not more.Pity their customers.

    But I saw that you did your homework, congratulations, hit the language of Brazil! Now tell me the name of at least five European capitals.

  35. #35
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    my apologies, you are correct about the fork as I had not looked at it before since that bike was such a piece of crap. I only worked at a shop until model year '97. I am sorry I never studied the lowest end crap bikes after I left the industry.

    You still never addressed the aluminum frame you have versus the aluminum frame they want to give you comment which I would like to hear your opinion on.

    And as far as five european capitals. Is that the test of whether I have dealt with trek for the last 22 years? Funny how Ive never had an issue with a warranty from them. Funny how I just advised another person who is recieving a oclv warranty based on a similar issue I had three years ago.(he started with OCLV however) Funny that everyone I personally know who rides a trek has never had an issue like you.

    Brazil has multiple languages and spanish is widely used. It was a good guess as I dont know your address or if you live in a border town shared with a primarily spanish speaking country.

    And I have contacted trek personally to find out about the URT compatibility. Ill let you know what I find. I personally hope it fits so you can be on your way to the trails.

  36. #36
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    good luck
    Last edited by cjohnson; 03-28-2013 at 08:00 PM. Reason: arhgh

  37. #37
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    I have had good luck with a warranty issue dealing with Trek via email. They contacted the local shop to assist with the deal. They actually would not cover the frame because it was ice that cause the damage but they did give me a 30% discount on a new bike. I used it towards a leftover 2011 Hifi Deluxe that I paid about $1,700 for. And I kept my old bike.

    This is the guy I worked with jake_higdon (at) trekbikes.com

  38. #38
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    Thanks for sharing your experiences and opinions.

    Stunnerable, I imagine that when I actually use a modern bike, I'll have the feeling that you described! And yes, fun is the main reason, followed closely by excellent aerobic exercise. The feeling of finishing a track, tired, sweaty, dirty, just experiencing it. I feel full.

    Likeaboss, Jack Higdon unfortunately can not help me. I sent several emails and the answer was always the same: you have to deal with the Brazil Trek office. I insisted several times, trying at least to know what Trek think about the adaptation Y26 frame/Glide urt and about the equivalence between Glide/Y26. I think he lost his patience. I can quote the messages exchanged later.

    I imagine that few consumers must remain with their bicycles during this time. The normal is changing from time to time. I could have already exchanged my bike? Yes, but I felt no need.

    Maybe it was a good opportunity to Trek demonstrate in practical "still under warranty" that Dan mentioned.

    Of course I did not want anything other than what was offered to me when I purchased the bike - frame lifetime warranty. If there is no more my frame, I believe it is reasonable to receive a corresponding current line. The parts that do not serve it, I'd buy. Alternatively, it could be offered a discount, I could accept it if I could pay the difference.

    What I find surreal is the replacement with an old frame, without the corresponding urt and much inferior than mine.

    I still think it is all a misunderstanding.

    I imagine Trek officce of Brazil is not a subsidiary of Trek Usa, but only a representative, an importer, someone who does not have total commitment to the brand to solve my problem satisfactorily.

    There is no more conditions for dialogue with Trek Brazil. After much stress justifying why I would not give my frame to get Y26 frame without urt, Trek Brazil asked me in mar/22/2013, what are my expectations.

    The next day I said:
    01 - Substitution for a Y Glide frame or Y OCLV frame size M or S;
    02 - Substitution for a Fuel frame with balance
    03 - Discount for the purchase of a 18.5 Fuel 6
    03 - Substitution for a 29er HT frame, between 17 and 19, since I have not delivered my frame.

    Since then I have not received any more messages.

    I think Trek USA could not transfer all warranty responsibility for these offices (or at least in Brazil) and should allow the opportunity for consumers to have the ultimate decision of Trek USA.

    Yesterday I think I found the last possibility of a coherent analysis of my situation.

    I hope write some good news next week.

    Until then, good Easter to everyone! Peace!

  39. #39
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    Trek Brazil offered me a 2011 Top Fuel 8 frame or discount when purchasing a new Trek. I am studying the option that best suits. Possibly will be a discount on Fuel EX. Although the discount is not as generous as mentioned here, I consider that in the end everything was resolved satisfactorily and case closed.
    I would like to thank everyone for the support, it was very important for keeping me trying to get the solution, allowing me to continue being a happy Trek customer!

  40. #40
    J79
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    That sounds like a fair deal, have fun with your new bike!

  41. #41
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    Don't get stuck in a time warp, Bernt. Old stuff breaks and that is a fact of life, in modern times. Trek finding another Y-Glide for you is like asking them to draw blood from a rock. Take whatever they offer you. Do NOT go through your importer. Go to the direct source of that old frame...USA.

    Yes, nobody makes stuff like they did, in the OLD DAYS. Thanks to China making nearly everything on the planet - I get to still pick and choose....and I choose USA, Japan, Taiwan or Germany, for all my car and bike parts.

    And guys...the Brazilians speak Portugese.
    "The ONLY person who needs to race.....is the entrant"

  42. #42
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    I chose to pick up a Fuel EX5 with about 25% discount and I was pleased with the solution and with the new bike.
    I liked very much my Y, but I confess I was stopped in time, I was surprised how much better I'm going up and down with Fuel.
    []

  43. #43
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    Quote Originally Posted by Bernt KÝminy View Post
    I chose to pick up a Fuel EX5 with about 25% discount and I was pleased with the solution and with the new bike.
    I liked very much my Y, but I confess I was stopped in time, I was surprised how much better I'm going up and down with Fuel.
    []
    Atta boy, Bernt! See, new tech is great! Anything dedicated to making our riding experience BETTER....is absolutely worth it. Congrats....
    "The ONLY person who needs to race.....is the entrant"

  44. #44
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    Way to go man! Now just post some pics.

    Sent from my DROID RAZR using Tapatalk 4

  45. #45
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    Here it is!
    []

    Trek Y Lifetime Warranty-foto001a.jpgTrek Y Lifetime Warranty-img-20130811-wa0000.jpg

  46. #46
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    I always like happy endings....
    "The ONLY person who needs to race.....is the entrant"

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