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Thread: Trek Warranty

  1. #1
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    Trek Warranty

    I found a Trek on craigslist that is a month old with < 10 rides. The guy said he hasn't registered it with Trek yet. Will I be able to register it with Trek and get warranty support?

    I just want to make sure that saving $200 up front doesn't cost me in the end if anything breaks.

    Thank you!

  2. #2
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    No such thing. The warranty isn't something you register for. If you make a claim, you have to prove that you are the original owner and produce a receipt showing you purchased the bike from an official Trek dealer.

    Second hand sale = no warranty.

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    I recently bought a 2008 EX8, before I bought it I called my LBS and they said that the warranty would carry over to me for my frame....this makes me curious...I might have paid couple extra hundred dollars if I had known that the frame is not under warranty.
    2008 Trek EX 8
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  4. #4
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    i think it depends on how friendly you are with your LBS. If you're a good customer they can easily vouch that you bought it there if anything happens that is a warranty issue.

  5. #5
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    no warranty on a used bike. it's non transferable.

    It says so right on the Trek website, original owner only
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  6. #6
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    You also never know who on this forum works for Trek...

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    well, that really sucks..the rear triangle has been replaced already by the man that owned it before me...I guess I should have looked into it more...I'll just ride it till it breaks I guess
    2008 Trek EX 8
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  8. #8
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    I think Trek's warranty for original owners only is sort of weak. Or any other bike manufacturer's warranty with the same restriction for that matter.

    Why is that?

    When I buy a used car, it still has the original manufacturer's warranty with it (assuming it's within the 5yrs/60K miles or whatever it is). Or if I buy a used computer, the warranty follows the unit, and not the original owner.

    If these bike companies stood by their products, why not maintain the warranty regardless of if it's second hand? Why would that have any bearing on the warranty terms?

    If you think about it, it's a cop-put. By stating they only have to cover the original owner, they know that most riders will only keep their bikes for a few years before moving on to another bike, and at that point it becomes second hand and therefore out of warranty. That means they don't have to cover any costs related to repairs once it's changed hands. What they should do is amend their policy to say that the warranty is only 1 or 2 years regardless of owner, but rather just based on date of purchase or by serial number stamp (like Apple does).
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  9. #9
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    This is standard practice among manufacturers.

    In Trek's defense, it is a way to realistically give a lifetime warranty on something they know for a fact that will break if you use it enough, even if you do not abuse it. At least this is the case for aluminum frames, since aluminum can only withstand a limited number of flexing cycles before it breaks. If the warranty were transferable to other owners, they would eventually have to give new frames for every frame they sell. Limiting the warranty to the original owner should decrease dramatically the number of frames they will have to replace, making it economically feasible to offer lifetime warranty.

    This way, the original owner gets lifetime warranty without paying a huge premium for that, at the expense of a lower resale value down the road. The second hand buyer, can adjust his offering price to the fact that he is buying a frame without warranty.

    This scheme, however, is tougher to sell when we're talking about 2-year warranties. It's just an annoyance, since it wouldn't cost that much to extend the 2-year warranty to second hand owners.
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  10. #10
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    I just got a Fuel EX 9.9 frame set for a cracked Fuel 100 and I didn't need to show any type of receipt or prove that I was the original owner( which I am). I didn't buy my frame from this shop either, the shop I purchased it from is no longer in business. I am sure that it depends on your shop. Not sure, but all that I can say is thank you Trek for my EX 9.9.
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    Quote Originally Posted by upendoed
    I just got a Fuel EX 9.9 frame set for a cracked Fuel 100 and I didn't need to show any type of receipt or prove that I was the original owner( which I am). I didn't buy my frame from this shop either, the shop I purchased it from is no longer in business. I am sure that it depends on your shop. Not sure, but all that I can say is thank you Trek for my EX 9.9.
    that sucks bc they replaced my cracked fuel 100 frame with the top fuel 8 (just rcv'd it yesterday after waiting over a month for the warranty) and not only is it NOT carbon but it's also ugly (that trangle...)
    They also tried to make me buy the whole bike from them bc they didn't have any frames available for warranty - even tho I already have nice wheels, XTR/Sram components etc. Luckily my LBS is awesome (Hoback Sports) and they agreed to pay for the component price so I could just have the frame and they would sell the components in the shop. I can't believe that trek would take a top of the line carbon frame and not only try to replace it with a lesser product- but also make me buy the crap SLX parts that come on that bike?! I'm not the one that made their warranty policy for them afterall- they made it so why don't they honor it?
    I used to absolutely love my trek but I am not psyched with this frame replacement. i think trek has lost me. I am so disappointed with how this warranty went down that I'm almost tempted to get rid of my trek carbon road bike too. maybe my anger will subside if the bike rides ok. btw- I am a 135lb girl who should not be breaking frames so it seems like they should have particularly honored their warranty. this emoticon is perfect bc I just feel like banging my head against the wall

  12. #12
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    That is exactly what they did to me! I was not happy so my LBS gave me the toll free number for Trek and my claim # and said you need to tell Trek you are not happy about what they sent. There was a lot of finger pointing...The shop blaming Trek and Trek blaming the shop. After telling the warranty guy I was not happy with the bike they sent he agreed to send my the 9.9. I too am in the same boat with Trek. They may have lost a long time customer. I have 5 Trek riders in my house and that may change here real soon.

    If you are not happy with the frame I would get Treks number and your claim number and let them know that you are not satisfied. They were great to work with when I called them. I can PM you Treks number if you want it. Let me know.
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    include fork with replacement Trek frame?

    I've got an '06 Remedy 66 which recently suffered a cracked chainstay which I'm getting warranted through Trek. The LSB I'm going through told me Trek will replace the frame with a new Remedy 9 frame and rear shock, however, the newer frame won't accept my original Nixon fork since the new frame is setup for a tapered fork. Definitely not what I wanted to hear since I'd have to drop >$1,000 for the fork.

    Someone once told me that if the replacement frame Trek sends cannot work with your existing components that they'd cover the new required parts. Has anyone dealt with this issue before? If so, is it true and would they possibly cover the new fork? Any info greatly appreciated. Thanks.

    -Tyler

  14. #14
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    Isn't your fork steerer 1 1/8"? If so, it will work, you just need an adapter. That's what you should get from them. Not a new fork. Come on, don't push it. You're already getting a new and improved frame and shock.
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  15. #15
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    No that is not true. Treks warranty warrents the frame only. So if you snap a 5 year old frame and they no longer produce it they will give you the curent equilivent. Trek cannot not be held liable for improvments in technology over the years, so unfortunatly yes whatever upgrades you need to do to get your bike rolling again is down to you!

    I personaly carn't see how Trek is unfair in this matter.

  16. #16
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    Just found out my 07 EX8 has a crack on the non drive side of the dropout. LBS (Trek Superstore) employee pointed it out when I went in for a tune up and told me he expects I will get a new EX9 frame in a week because they do not have any more EX8's. Also offered a loaner bike for next week's ride. Hard for me to complain about that kind of service but will see what happens next week. I am optimistic because they have always treated me right.

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    Update after two days. I called to make sure they processed my warranty claim and the story has changed a bit. LBS processed the claim and said it will be a week before they hear back from Trek. Consistent story in that rear triangle is probably not available so I am likely to get a new frame but this employee is thinking an 08 or 09 EX8 frame (still an improvement). Might take 2-3 weeks to ship frame. Loaner bike not available (they sold it). I commented that it will be a bummer if I am without a bike for the month of August and employee said that based on July's performance that it could take that long. I am hoping they are just sandbagging but a bit dismayed to get such a different story today.

    3 days later, I called LBS and they have no news. I got claim number from them and called Trek. They advised that claim was approved and is being handled by their local rep who is looking for replacement parts. Person I spoke with said they would just replace the swing arm and that they should come up with the part quickly.

    Well it is 1 wk since claim was submitted and approved. Still in the hands of the local rep and neither the factory nor LBS knows what the plan is. LBS sent an email reminder to the rep and factory also said they would check.
    Last edited by djphaneuf; 08-10-2009 at 09:12 PM.

  18. #18
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    Quote Originally Posted by bryanus
    I think Trek's warranty for original owners only is sort of weak. Or any other bike manufacturer's warranty with the same restriction for that matter..
    Trek's warranties are better than most.

    A lot of (very expensive) manufacturers warranties are 2 years then nothing, Orange's warranty is 12 months on some of their bikes. Some of the other big brands do lifetime (Spesh, Giant, Merida) but still all first owner only.

  19. #19
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    It seems like the process and what you get are definately open for negotiation. One of my neighbors had a top fuel that broke and Trek wasn't going to warranty it for some reason until he complained enough, then he got a new bike.

    I just put a big dent in my '08 Remedy 7 frame (crashed into a tree), and they offered me an '09 Remedy 9 frame. I told my dealer it was too much money, and to just get me a front triangle. This wasn't possible, so they lowered the price of the Remedy 9 frame. I am getting a good deal on it, but it's still a lot of cash.... They also offered me a Session 88 fr for 1/2 of retail price. I was tempted, but need to get my Remedy replaced, plus I didn't want the Totem fork.
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  20. #20
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    Why would they warranty your frame for damage you did to it yourself? That's news to me!

    Quote Originally Posted by davec113
    It seems like the process and what you get are definately open for negotiation. One of my neighbors had a top fuel that broke and Trek wasn't going to warranty it for some reason until he complained enough, then he got a new bike.

    I just put a big dent in my '08 Remedy 7 frame (crashed into a tree), and they offered me an '09 Remedy 9 frame. I told my dealer it was too much money, and to just get me a front triangle. This wasn't possible, so they lowered the price of the Remedy 9 frame. I am getting a good deal on it, but it's still a lot of cash.... They also offered me a Session 88 fr for 1/2 of retail price. I was tempted, but need to get my Remedy replaced, plus I didn't want the Totem fork.
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  21. #21
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    Because he's super Dave


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    Update on 2007 EX8 Frame Warranty

    Quote Originally Posted by djphaneuf
    Update after two days. I called to make sure they processed my warranty claim and the story has changed a bit. LBS processed the claim and said it will be a week before they hear back from Trek. Consistent story in that rear triangle is probably not available so I am likely to get a new frame but this employee is thinking an 08 or 09 EX8 frame (still an improvement). Might take 2-3 weeks to ship frame. Loaner bike not available (they sold it). I commented that it will be a bummer if I am without a bike for the month of August and employee said that based on July's performance that it could take that long. I am hoping they are just sandbagging but a bit dismayed to get such a different story today.

    3 days later, I called LBS and they have no news. I got claim number from them and called Trek. They advised that claim was approved and is being handled by their local rep who is looking for replacement parts. Person I spoke with said they would just replace the swing arm and that they should come up with the part quickly.

    Well it is 1 wk since claim was submitted and approved. Still in the hands of the local rep and neither the factory nor LBS knows what the plan is. LBS sent an email reminder to the rep and factory also said they would check.
    8 Days into the saga and LBS received word that I will get a 2009 EX9 frame as a replacement. I will have to pay for labor ($100) to move components over to the new frame.

    16 Days and counting. LBS said they got my frame but it did not come with a new skewer. Will have one expedited but I am still riding a loaner (from a friend...thanks Jim) for another week.
    Last edited by djphaneuf; 08-19-2009 at 04:18 PM.

  23. #23
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    Quote Originally Posted by bryanus
    Why would they warranty your frame for damage you did to it yourself? That's news to me!

    I am pretty handsome, and very interesting as well.
















    [SIZE="1"]Actually, Trek has a crash replacement deal where you get a good deal on a replacement... usually less than the dealer's cost. [/SIZE]
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  24. #24
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    Related question

    Looking at a Remedy and was wondering if anyone has seen or heard of any issues with the rear triangle like what is happening with the Fuel.

    Know of only one person to break his remedy and it's on the drive side near the front on the lower tubing.

    Thanks for the help.

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  25. #25
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    Trek replaced my 1998 Klein Mantra with 2008 EX9 no questions, no paperwork. Comparing a bike warranty to a car warranty is unfair. You pay for your extended warranty on your car.
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