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Thread: Reaktiv recall?

  1. #1
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    Reaktiv recall?

    Anyone heard about a recall on the new Reaktiv shocks due to poor cold weather performance?

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    Reaktiv recall?

    Mine has been acting strangely since the temps dropped below 70f. I didn't really think about it being temperature related until it warmed back up a few times. Where did you hear of a recall?


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    10 Gary Fisher Cobia - 13 Trek Madone 5.2 - 14 Trek Fuel Ex8

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    Wonder if this will effect current orders on the go?...

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    Quote Originally Posted by 722ish View Post
    Mine has been acting strangely since the temps dropped below 70f. I didn't really think about it being temperature related until it warmed back up a few times. Where did you hear of a recall?


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    There was a guy over on Pinkbike selling a 2015 Remedy that mentioned there was a recall in his listing.

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    Re: Reaktiv recall?

    Quote Originally Posted by blake6551 View Post
    There was a guy over on Pinkbike selling a 2015 Remedy that mentioned there was a recall in his listing.
    Thanks for the info, I'm going to have to call fox today.
    10 Gary Fisher Cobia - 13 Trek Madone 5.2 - 14 Trek Fuel Ex8

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    Fox did make some adjustments to the shock to improve cold weather riding. Shocks which are affected will have the 4 digit codes below.

    CNY6
    CR5R
    CN2S
    CR5T
    CN2Z
    CR5W
    CN2M

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    Quote Originally Posted by P1Painter View Post
    Fox did make some adjustments to the shock to improve cold weather riding. Shocks which are affected will have the 4 digit codes below.

    CNY6
    CR5R
    CN2S
    CR5T
    CN2Z
    CR5W
    CN2M
    It's a pretty standard warranty claim for dealers if you have a RE:aktiv shock with one of those serial numbers.

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    Mine was replaced within about 3 days...

    Quote Originally Posted by driver bob View Post
    It's a pretty standard warranty claim for dealers if you have a RE:aktiv shock with one of those serial numbers.
    Mine started acting up after a few very cold morning rides, below freezing.. It continued acting up (knocking, etc) on warm weather rides. My excellent LBS got me a replacement within 3 days. I continued to ride the original one until the replacement arrived. So far, so good with the replacement. I've ridden on a few frozen mornings and it's been good so far..

    Definitely make that call to your dealer if yours is acting up.

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    I was told about this when I checked with one of the LBS here that is only a Trek dealer and he said it has something to do with the chip or something like that and that he had gotten in all of the replacement shocks or parts for those bikes he sold that had the recalled shock. He also said the new bikes will have the updated parts from the factory. He also said that Trek only issues a recall when they have all of the parts to fix the problem so you shouldn't have to wait very long for the part. Oh and he raved about the RE-ativ shock that he rode on the Remedy 9 when it was released.

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    I was wondering if anyone has any links to documentation on this recall?


    My Re:aktiv shock is one of the models listed above. I've written Fox US and they (the support person) don't have any information on any Re:aktiv recalls...

    I did, however, find this link to a french site regarding this issue:
    Trek bicycle store Bezons 95-La Défense paris- vélos de route, VTT, VTC et accessoires de qualité - information SAV

    Here is a translation of the main message (Google translate):
    What Trek and FOX will do

    FOX has made the necessary adjustments to the damper RE : aktiv to improve its operation in cold weather . Improved dampers are shipped on all new bikes are available replacement for bike owners affected directly from Trek BICYCLE STORE

  12. #12
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    Quote Originally Posted by mtrowe View Post
    I was wondering if anyone has any links to documentation on this recall?
    Your Trek dealer has access to on the Trek dealer site. Its a warranty claim process, very straightforward.

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    The recalls are being done by your dealer. From what I understand it's a quick swap and go shouldn't have to wait on parts or anything.

  14. #14
    Phil
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    I just got a new fuel ex 9 27.5 and the shock on it is one of the ones listed above. Is this a true recall/replacement, or do they do something to fix it?

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    Mine was a total replacement. One of the Kashima coated ones. Took like 3 days. I rode the defective one while it was on order.

    Quote Originally Posted by asuprice View Post
    I just got a new fuel ex 9 27.5 and the shock on it is one of the ones listed above. Is this a true recall/replacement, or do they do something to fix it?

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    Mine has been replaced since I wrote. As previously mentioned, Fox had no idea about the recall until their web support manager wrote me personally. He was very helpful.

    I had to bring it in to a Trek dealer and it was taken care of in 1 week. They required that I leave my bike there.

    As a side note, I tried to get them to upgrade my performance series to a factory series (kashima) and they would not do this. Even for additional money.

  18. #18
    Phil
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    Reaktiv recall?

    Just spoke with my LBS and he confirmed the recall. New one on its way.

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    Brought mine into the shop, they took off the shock, started a warranty claim, and mailed my old shock out. New one arrived the next freaking day and went right on my bike.

    Very easy, and winter is a good time to get it done.

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    Since this is a ReAktiv: thread, anyone know where I could get my hands on a Factory Series version of the shock for a trek fuel?

    I have a performance series (non Kashima) and was wondering how to get my hands on the upgrade without spending $599 on a new one.

    Anyone interested in swapping your factory for my brand new replaced performance version with extra cash?


    Mike

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    Reaktiv recall?

    Quote Originally Posted by mtrowe View Post
    Since this is a ReAktiv: thread, anyone know where I could get my hands on a Factory Series version of the shock for a trek fuel?

    I have a performance series (non Kashima) and was wondering how to get my hands on the upgrade without spending $599 on a new one.

    Anyone interested in swapping your factory for my brand new replaced performance version with extra cash?


    Mike
    I talked to Fox today about the factory version. The ONLY difference is the Kashima coat. How noticeable is the difference?

  22. #22
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    My LBS sent my Reactiv shock due to the cold weather clunking issue. A month later Fox returns a non-Reactiv DRCV shock, stating that they could not fix it. Here, take this one. It's not as good but it does have full lock-out. WTF Fox!! I didn't accept it and told them to get Fox to replace it with a Reactiv shock. Did anyone else have issues with getting their Reactiv shock repaired or replaced under warranty?

  23. #23
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    Total BS. Direct replacement or full refund on the bike.

    Not sure why FOX thinks they can get away with that on a bike/shock still under warranty?

  24. #24
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    There is a known clunking issue with the Reactiv shock which may or may not be caused by cold weather. In my case the shock started clunking after riding in 40 degree weather. Fox has attempted to install an internal shim on the shocks that have been returned due to this issue with limited success. The only guaranteed solution is replace the internals with the standard boosted DRCV valves. In my case they f'd up this repair and will send me another Reactiv with the knowledge that it may eventually start clunking. The '16 Reactivs have been redesigned and Fox may offer them as upgrades for the problematic '15s.

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