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  1. #1
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    No good 2012 Trek Rig warrantee outcome

    I spoke to the Trek rep yesterday and he is not offering to refund the cost of the frame, however he is offering to send replacement parts that he says will fix the problem.

    I have a few issues with this.

    1. The replacement parts were supposed to be here last week.

    2. I have spoken to others including bike techs that say the replacement parts do not fix the problems completely.

    3. Trek has denied any knowledge of issues with the 2012 Rig and said that my case was the 1st they had heard about it. But yet so many others have had the same issues and I was informed that Trek is working on developing replacement parts to fix the problem, but apparently, according the their emails to me they have NO knowledge of anyone else having issues with the 2012 Rig. So I was blatantly LIED to by Trek about a defect in the frame design that could have put me in danger.

    To top everything off I informed the rep that I have heard of others with the same issue with the 2012 Rig getting a refund for the cost of the frame. He did acknowledge that they did that for 1 person and he said that it was only because it was extenuating circumstances, however he did not go into detail of what these extenuating circumstances were. He preceded to say “we did refund the cost of the frame to one individual in Tucson and now that person in BLABBING all over MTBR about it”

    I would like to say to Trek… MTBR is a review site for consumers to share information. So “BLABBING” on this site is kind of what it is intended for. I am sorry the “BLABBING” has conflicted with your agenda to produce low quality defective products and cover it up and deny it.

    Thanks Trek! I will never own or indorse your product.

  2. #2
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    Trek knows about this problem. Slam the dropout forward and get at White Industries Eno hub. It's a lot of money to fix such a stupid problem, but it should work. Guilt your dealer into helping you out.

  3. #3
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    Mine works fine...Just go to the hardware store and buy some new hardware,use over sized washers and clamp everything down

  4. #4
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    What Rig? Are we talking about here?

  5. #5
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    Quote Originally Posted by 2dwn View Post
    What Rig? Are we talking about here?



    Rig's with sliders, some grade 8 hardware will solve the problem.

  6. #6
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    I've also heard that it can help to grind the paint off the mating surfaces.
    Worked at Trek/Fisher dealer 2008-2013. Only a little biased.

  7. #7
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    Quote Originally Posted by 2dwn View Post
    What Rig? Are we talking about here?
    We are talking about the 2012 Trek Rig. Not any of the years prior or any other models. It is the flat black model with red and blue designs.

    There are 4 issues I am having with the sliding dropouts.

    1. The tension bolts are bending under pressure.
    2. The slides are moving causing the chain to loosen.
    3. The axle in moving inside the dropout.
    4. Because of all the movement my skewer becomes loose during rides which could results in the rear wheel falling off.

    Things I have tried to fix the issues.

    1. Grinded the plates to allow better friction to stop the slides from moving.
    2. Used a stronger skewer.
    3. Had the bike shop tighten everything down to spec.
    4. Contacted Trek.

    Nothing has worked. Especially contacting Trek. Even if I go to the hardware store and beef up the bolts its not going to stop the axle from moving inside the dropouts. As you see above it is not just 1 issue, its is 4 issues.

    Other riders with this bike say that they have not had issues. That is great and I am happy for you. Another thing to consider is I am 6'2 220lbs and I ride hard. Needless to say I am bigger than your average rider and because of that I am putting more pounds of pressure on the cranks and resulting to more pull on the dropouts. This is why my issues are more extreme than others.

    The flaws in the frame design is not even the worst part, It is the way Trek denied the issues and lied to me about knowledge of the defective design. The really pathetic thing about all this is when I informed the Trek rep that I have spoken to others that have had the same issues and all the sudden he admits they are aware if it and working on a solution. Then he goes on to comment about how one individual is “BLABBING all over MTBR about it”. His words exactly.

    I have taken all the parts off of the Rig to build up a new bike. I have the Rig frame chilling in my garage and I am trying to decide what to do with it. Any suggestions? LOL

  8. #8
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    The 2011 and the 2012 Rig frames are the same, just different paint. My boss tried everything Trek told him to do but the dropouts still moved. He's only about 175lbs. Trek replaced the frame with the new 2012 Superfly SS. Look for a frame with horizontal drops. I ride a Surly Karate Monkey and have never had an issue with the wheel slipping.

  9. #9
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    Quote Originally Posted by bigb73 View Post
    The 2011 and the 2012 Rig frames are the same, just different paint. My boss tried everything Trek told him to do but the dropouts still moved. He's only about 175lbs. Trek replaced the frame with the new 2012 Superfly SS. Look for a frame with horizontal drops. I ride a Surly Karate Monkey and have never had an issue with the wheel slipping.
    Did your boss pay the $2000 difference between the two frames?

  10. #10
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    Quote Originally Posted by pete123steph@msn.com View Post
    We are talking about the 2012 Trek Rig. Not any of the years prior or any other models. It is the flat black model with red and blue designs.

    There are 4 issues I am having with the sliding dropouts.

    1. The tension bolts are bending under pressure.
    2. The slides are moving causing the chain to loosen.
    3. The axle in moving inside the dropout.
    4. Because of all the movement my skewer becomes loose during rides which could results in the rear wheel falling off.

    Things I have tried to fix the issues.

    1. Grinded the plates to allow better friction to stop the slides from moving.
    2. Used a stronger skewer.
    3. Had the bike shop tighten everything down to spec.
    4. Contacted Trek.

    Nothing has worked. Especially contacting Trek. Even if I go to the hardware store and beef up the bolts its not going to stop the axle from moving inside the dropouts. As you see above it is not just 1 issue, its is 4 issues.

    Other riders with this bike say that they have not had issues. That is great and I am happy for you. Another thing to consider is I am 6'2 220lbs and I ride hard. Needless to say I am bigger than your average rider and because of that I am putting more pounds of pressure on the cranks and resulting to more pull on the dropouts. This is why my issues are more extreme than others.

    The flaws in the frame design is not even the worst part, It is the way Trek denied the issues and lied to me about knowledge of the defective design. The really pathetic thing about all this is when I informed the Trek rep that I have spoken to others that have had the same issues and all the sudden he admits they are aware if it and working on a solution. Then he goes on to comment about how one individual is “BLABBING all over MTBR about it”. His words exactly.

    I have taken all the parts off of the Rig to build up a new bike. I have the Rig frame chilling in my garage and I am trying to decide what to do with it. Any suggestions? LOL
    I think alot of the problems out in the western area are the trek "rep". He really makes it hard to be a customer. I think telling other customers about other customers "blabbing" on the internet is not very professional at all. Never once for the year that I was having problems with my bike was I offered a replacement "upgrade" frame. Instead I was insulted over the phone and face to face by this "rep".I finally raised the white flag and said enough is enough, I WANT MY $$ BACK. This employee is giving trek a bad name and I am glad other people are starting to see it.

  11. #11
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    Just to post an update. I spoke with Trek again today and he said their engineers have developed a part the “might” fix the problem. I reminded him that it is actually 4 problems with the design defects on the 2012 Trek Rig (de de dee). The part he said would help keep the slides from slipping, but I reminded him that it won’t do anything about the axle moving inside the dropouts and the skewer coming loose. He offered to send the part out for me to try it to see if it works but I declined because I have already broken the Rig down to use the parts to build up a new frame.

    He said they are not willing to replace the frame, but he offered to send a Trek jersey and some bontrager tires. I chuckled as I said “I would not wear a Trek jersey after all this”. They can keep their cheap tires too.

    It has also been brought to my attention that the 2012 Trek Marlin is the same exact frame as the Rig and there have been the same issues with Marlin as well. This review the persons wheel actually falls off. This has happened to myself and others with the Rig.

    Trek Marlin Single Speed 29er Hardtail Reviews

    Bottom line is this is a clear defect in the design and hardware on the 2012 Trek Rig and 2012 Trek Marlin. Trek is refusing to notify their customers of any defects which causes the rear wheel to loosen and fall off during a ride. They are still trying to deny it in till you call them out. I have spoken with an attorney who has handled and won cases against Trek in the past. Apparently this is not the 1st time Trek has been forced to recall and product.

  12. #12
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    The marlin is the same frame as the Rig? What about Mamba and Cobia?

    Only thing I see is the Rig says "sliding vertical dropouts".

    Just curious.............

  13. #13
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    Always sucks to hear of these issues and even worse when the manufacturer denies these issues.
    Hope this gets resolved in some manner that you can accept.

  14. #14
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    Quote Originally Posted by pitbull30 View Post
    The marlin is the same frame as the Rig? What about Mamba and Cobia?

    Only thing I see is the Rig says "sliding vertical dropouts".

    Just curious.............
    Totally different frame on those bikes. They don't even have sliding dropouts...

  15. #15
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    Quote Originally Posted by GTR-33 View Post
    Totally different frame on those bikes. They don't even have sliding dropouts...

    There is a Marlis SS that uses the same frame as the Rig

    Marlin Singlespeed - Trek Bicycle

  16. #16
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    I had a similar issue with a 2010 Spec. Rock Hopper SS.
    No way to keep the chain tight and constant dropping. PITA
    Spec came through though and allowed me to pay the difference and upgrade to 2011 Stumpjumper SS.
    It uses an eccentric bottom bracket with pinch bolts and has been my main bike for the last year.

  17. #17
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    OP thanks for the info......I will stay clear from Trek next time I need to buy a bike and will tell all my friends about this issue.......unfortunately, losing business is really the only thing that can get certain companies to "put the customer first" : )

  18. #18
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    Your first post says emails. Emails sometime work. Your more recent post says you "spoke" with a rep. Was this via phone or email? In person or phone is always better. Ask for a manager or someone in charge. I have had experiences with bad sales "reps" and always got the name and went to a manager or asked to speak to a supervisor.

    Also, on your comment about "He offered to send the part out for me to try it to see if it works but I declined because I have already broken the Rig down to use the parts to build up a new frame. "

    I would take it and try it. If not that's a loss on your part because you gave up and are now building a new ride with parts. At least this guy (who may be low totem pole) tried to offer a solution. If that didnt work then i would get back on the phone and ask for head honcho, be polite and tell him what the problem is. If you cant get head honcho on the phone ask for his email. You can get it. Ill even help you if you cant...

    Many companies have recalls on products and offer the part to fix it..if the part fixes the problem and isnt some odd strange thing other than a few washers/bolts etc like other people mentioned I say go with it. Why buy a new frame over a free part?...I realize you are pissed and I dont mean to stir the pot, but there has gotta be numerous Rig users complaining about this if there is indeed a serious problem..

  19. #19
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    Quote Originally Posted by pitbull30 View Post
    Your first post says emails. Emails sometime work. Your more recent post says you "spoke" with a rep. Was this via phone or email? In person or phone is always better. Ask for a manager or someone in charge. I have had experiences with bad sales "reps" and always got the name and went to a manager or asked to speak to a supervisor.

    Also, on your comment about "He offered to send the part out for me to try it to see if it works but I declined because I have already broken the Rig down to use the parts to build up a new frame. "

    I would take it and try it. If not that's a loss on your part because you gave up and are now building a new ride with parts. At least this guy (who may be low totem pole) tried to offer a solution. If that didnt work then i would get back on the phone and ask for head honcho, be polite and tell him what the problem is. If you cant get head honcho on the phone ask for his email. You can get it. Ill even help you if you cant...

    Many companies have recalls on products and offer the part to fix it..if the part fixes the problem and isnt some odd strange thing other than a few washers/bolts etc like other people mentioned I say go with it. Why buy a new frame over a free part?...I realize you are pissed and I dont mean to stir the pot, but there has gotta be numerous Rig users complaining about this if there is indeed a serious problem..
    Yes I have spoken with Trek via email and over the phone, I have worked my way up the chain of command, I’ve already been waiting 5 weeks for parts that were supposed to arrive in one week (the parts don’t even fix the problem). After emailing Trek and working with my LBS I spoke to the regional Trek Rep and informed him that others have had this issue and posted on MTBR. He went on a rant about one customer and how that person was a pain to deal with. He even told me the city that customer lives in and said “we offered a refund to him and now he is BLABBING all over MTBR about it”! After that I took the issue back to Trek corporate and sent and email with links to all the threads about these issues and also about the conversation with the regional Trek Rep.

    So yes, I gave up LOL. They don’t have a solution that is guaranteed to fix the problems. There are other posts from riders that Trek sent out multiple frames with different hardware kits that didn’t work. Trek Just needs to do a recall and offer either a refund or a different frame to customers.

    Its sad that Gary Fishers name and reputation is being destroyed by Trek. I have not heard of major issues with the Rig from before Treks name was all over it.

    My issue is not that there is a defective design with the frame. That I could deal with if Trek was willing to handle it in a better manner. My issue is that Trek is denying any knowledge of it and they blatantly lied to me about it. They are aware of the defective design that has causes the rear wheel to fly off the bike and they are making no effort to notify riders or do any kind of a recall. Instead their Reps are complaining that people are BLABBING on MTBR about it. Does that sound like a good company that stands behind their product? I think not!

  20. #20
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    Yeah then I agree. If you exhausted all points of contact and got blown off then thats not cool. Id be mad too. Hopefully other people report the issue and they change there solution and it gets handled to everyones satisfaction.

  21. #21
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    Quote Originally Posted by pete123steph@msn.com View Post

    Its sad that Gary Fishers name and reputation is being destroyed by Trek. I have not heard of major issues with the Rig from before Treks name was all over it.
    I just passed the three month mark in my wait for a replacement frame for my broken 2010 Rig. Trek tried to replace it with a Marlin frame. Call me shallow but why should I accept a frame for a bike that's $600 as-opposed-to the $1,200 version that I purchased? Also, there's an economic issue if I try to sell the bike.

    I'm not sure if it's the North Carolina Trek rep that is horrible with customer service or Trek in general. Either way, waiting for three months for some kind of resolution is ridiculous. However, given the comments above, perhaps I should be happy to wait for the 2013 frame to come out.

  22. #22
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    I have had the opposite experience. I think the biggest problem for the OP is that his LBS is not dealing with the problem. I have owned treks for the last 12 years and have delt with warranty problems 3-4 times. Every time my LBS took care of everything. My last experience was with a 2010 Fuel EX 9 that had a bad head tube. Trek did not have any aluminum frames in stock, so they sent me a 2011 fuel ex 9.9. My LBS has always gone up to bat for me. There's no reason why the OP should be dealing with this on his own.
    Last edited by bigpete61; 12-13-2011 at 11:51 PM.
    Get out there and ride!

  23. #23
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    Sounds like you got a shitty rep. When I was working for a shop that dealt with trek, we had an awesome warranty rep. we never had any issues whatsoever submitting warranty claims for customers bikes. they either got the same frame or an upgrade. one of the last warranties i did for a customer was a chipped piece of carbon on his front der mount from a crash on his remedy 9.7. they sent out a replacement frame.... remedy 9.9 at no cost. So it really is not trek as a company, it is just the rep that you dealt with. some are good, some are shitty.

  24. #24
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    Wait, the wheel can actually come off as you ride because of this latent defect? Wow, death potential, neat. That's some hardcore mountain biking, willing to risk it all. Good luck, hope Trek steps up and fixes this problem.

  25. #25
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    I am going to agree with some of the comments above. Sounds more like the LBS is not doing their part. They have more pull with CS than any one customer.
    TREK EX9 27.5

    NINER MCR 9 (Moondust)

    2009 Gary Fisher Rig

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    The LBS did all they could. They were unsatisfied with how Trek is handling it. I would not expect the LBS to do anymore than they have. It is not their fault that Trek released a defective bike and it is not their fault that Trek hasn’t done anything to make it right. LBS’s are struggling as it is competing with online stores and I would not expect them to take a loss because Trek wont back up their product.

  27. #27
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    Quote Originally Posted by pete123steph@msn.com View Post
    The LBS did all they could. They were unsatisfied with how Trek is handling it. I would not expect the LBS to do anymore than they have. It is not their fault that Trek released a defective bike and it is not their fault that Trek hasn’t done anything to make it right. LBS’s are struggling as it is competing with online stores and I would not expect them to take a loss because Trek wont back up their product.
    I didn't notice that you went to Trek directly... I'm surprised Trek didn't just hang up the phone on you immediately. Trek's warranty policy clearly states you have to go through a Trek dealer. Our Trek rep will not ever deal with a customer directly.

    Also the outside rep and the warranty rep are two different people completely... Which one did you deal with? If you expect a positive warranty outcome you have to let the LBS do it. If you started calling Trek yourself and getting all in the works it's no surprise why you got a negative response. Given too the amount of threads you have started here, you seem like the guy who doesn't know when to stop talking and let people do what they do best.

    You keep making this claim that the bike is defective but Trek has sold several hundred of these bikes and several hundred haven't come back. I know one of the warranty guys at Waterloo and he has told me there hasn't been that many of these with problems and he handles warranties from all over the world.

    To say that Trek doesn't back their products is ignorant. They have the best warranty service of any make I have dealt with. They often upgrade people, and I've never had a legitimate claim denied.

    I'm still having some difficulty even seeing a problem with this bike. Problems with a dozen bikes at most isn't a trend. At first you claimed that this problem only effected the 2012 Rig, until I pointed out that the 2011/12 Rig and 2011/12 Marlin SS are the same frame and the 2011/12 Sawyer also has the same tension system.

    If there were an obvious problem with the system, when operated properly, more of these bikes would have similar issues. Except that isn't happening. There is only you complaining about yours and a hand full of other people at best. Trek sold hundreds of these bikes worldwide not just a few dozen. I know several people that have these bikes and none of them have a problem. It's only the Rig too... I wonder if the people that own the Rig are more likely, even when not qualified, to work on their own bike?
    Last edited by GTR-33; 12-14-2011 at 07:44 AM.

  28. #28
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    Quote Originally Posted by GTR-33 View Post
    To say that Trek doesn't back their products is ignorant. They have the best warranty service of any make I have dealt with. They often upgrade people, and I've never had a legitimate claim denied.
    That's an awfully strong statement and certainly doesn't align with my experience (or, seemingly, that of other posters). I'm still waiting for a replacement frame three months after the claim was submitted - I suspect that even you would agree that's shoddy service.

  29. #29
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    Quote Originally Posted by pelliot View Post
    That's an awfully strong statement and certainly doesn't align with my experience (or, seemingly, that of other posters). I'm still waiting for a replacement frame three months after the claim was submitted - I suspect that even you would agree that's shoddy service.
    If it takes three months it is likely the fault of your LBS and not Trek. There are lots of shops that tell a customer a claim has been submitted when it hasn't... Claims are also submitted incomplete. Trek asks for pictures and they are never sent = warranty claim on hold.

    Also, I have also seen people wait for frames because Trek simply doesn't have them in stock to send. That isn't bad service. It's not like Trek or any other bike maker actually make frames themselves. It takes about 3 months for frames to get to the US from Taiwan/China.

    I have seen people break aluminum frames and get carbon replacements... Is that bad service?

    Broke Top Fuel 9 and got a 2011 Top Fuel 9.9
    Broke X-Cal and got a Superfly
    Broke Elite 9.8, got a 9.9 and broke twice more. Got a complete Top Fuel 9.9

    I can go on and on...

    Everyone loves to hate Trek... Yet people on this board are willing to wait years for custom frames.

  30. #30
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    Quote Originally Posted by GTR-33 View Post
    I didn't notice that you went to Trek directly... I'm surprised Trek didn't just hang up the phone on you immediately. Trek's warranty policy clearly states you have to go through a Trek dealer. Our Trek rep will not ever deal with a customer directly.

    Also the outside rep and the warranty rep are two different people completely... Which one did you deal with? If you expect a positive warranty outcome you have to let the LBS do it. If you started calling Trek yourself and getting all in the works it's no surprise why you got a negative response. Given too the amount of threads you have started here, you seem like the guy who doesn't know when to stop talking and let people do what they do best.

    You keep making this claim that the bike is defective but Trek has sold several hundred of these bikes and several hundred haven't come back. I know one of the warranty guys at Waterloo and he has told me there hasn't been that many of these with problems and he handles warranties from all over the world.

    To say that Trek doesn't back their products is ignorant. They have the best warranty service of any make I have dealt with. They often upgrade people, and I've never had a legitimate claim denied.

    I'm still having some difficulty even seeing a problem with this bike. Problems with a dozen bikes at most isn't a trend. At first you claimed that this problem only effected the 2012 Rig, until I pointed out that the 2011/12 Rig and 2011/12 Marlin SS are the same frame and the 2011/12 Sawyer also has the same tension system.

    If there were an obvious problem with the system, when operated properly, more of these bikes would have similar issues. Except that isn't happening. There is only you complaining about yours and a hand full of other people at best. Trek sold hundreds of these bikes worldwide not just a few dozen. I know several people that have these bikes and none of them have a problem. It's only the Rig too... I wonder if the people that own the Rig are more likely, even when not qualified, to work on their own bike?
    GTR-33, I will started off by saying that If you don’t already work for Trek, you should! I have a feeling you would fit in great with their company culture of producing defective products and denying it till you’re blue in the face.

    Yes I am the guy that “doesn’t stop talking about it”. And why should I? If I can save a fellow rider from making a bad investment in a bike that doesn’t work then I am glad to keep talking about it .

    Yes you did point out the Marlin is the same exact frame. Bravo to you! (loser). And I will point out (again) that the same exact problems are accruing with the Marlin. Read this review on the Marlin.

    Trek Marlin Single Speed 29er Hardtail Reviews

    The freaking wheel fell off this dudes bike! Trek must make a great product for the wheel to fall off LOL. So that just proves that the issue is widespread and specific to this frame design. Thanks for helping me prove my point.

    I went to the LBS 1st. I had my bike there multiple times and they tried to fix the problem with no success. They even had the Trek rep come look at it. Finally it got to the point where I told the LBS I simply do not want the bike. I informed them that I had a race coming up and need a functioning bike. They explained my request to the Trek rep who refused to replace the frame with one that works or do a refund (yeah, great company). When I spoke to the manager after he talked to the Trek rep he was very disappointed that Trek was not handling it better. He was very verbal in expressing his dissatisfaction with Trek. He said that he would have the Trek rep call me because his hands are tied.

    THE TREK REP CALLED ME! He had an attitude right off the bat and was telling me he had a solution. I explained to him that I have heard that the replacement hardware kit they send out has not worked for other people and that I read some reviews about it on MTBR. He then went on a rant about a customer and told me where this person lives and that “we refunded his money and now he is BLABBING all over MTBR”. At this point I was in shock by the unprofessionalism of the Trek rep and that he had just complained about another customer to me. He continued to deny that others are having issues with the Rig and that he wont do anything for me. So YES, at this point I contacted Trek’s corporate office.

    You said that “Everyone loves to hate Trek”. Do you think that we are a secret society of “Trek haters” and we all conspired together to make false claims about Trek? LOL.

  31. #31
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    Quote Originally Posted by pete123steph@msn.com View Post
    GTR-33, I will started off by saying that If you don’t already work for Trek, you should! I have a feeling you would fit in great with their company culture of producing defective products and denying it till you’re blue in the face.

    Yes I am the guy that “doesn’t stop talking about it”. And why should I? If I can save a fellow rider from making a bad investment in a bike that doesn’t work then I am glad to keep talking about it .

    Yes you did point out the Marlin is the same exact frame. Bravo to you! (loser). And I will point out (again) that the same exact problems are accruing with the Marlin. Read this review on the Marlin.

    Trek Marlin Single Speed 29er Hardtail Reviews

    The freaking wheel fell off this dudes bike! Trek must make a great product for the wheel to fall off LOL. So that just proves that the issue is widespread and specific to this frame design. Thanks for helping me prove my point.

    I went to the LBS 1st. I had my bike there multiple times and they tried to fix the problem with no success. They even had the Trek rep come look at it. Finally it got to the point where I told the LBS I simply do not want the bike. I informed them that I had a race coming up and need a functioning bike. They explained my request to the Trek rep who refused to replace the frame with one that works or do a refund (yeah, great company). When I spoke to the manager after he talked to the Trek rep he was very disappointed that Trek was not handling it better. He was very verbal in expressing his dissatisfaction with Trek. He said that he would have the Trek rep call me because his hands are tied.

    THE TREK REP CALLED ME! He had an attitude right off the bat and was telling me he had a solution. I explained to him that I have heard that the replacement hardware kit they send out has not worked for other people and that I read some reviews about it on MTBR. He then went on a rant about a customer and told me where this person lives and that “we refunded his money and now he is BLABBING all over MTBR”. At this point I was in shock by the unprofessionalism of the Trek rep and that he had just complained about another customer to me. He continued to deny that others are having issues with the Rig and that he wont do anything for me. So YES, at this point I contacted Trek’s corporate office.

    You said that “Everyone loves to hate Trek”. Do you think that we are a secret society of “Trek haters” and we all conspired together to make false claims about Trek? LOL.
    It seems to me that you are holding up the process. You should have taken the offered replacement parts from the rep and proved the rep wrong.(you sound very confident that his offering would not work) If you had exercised some patience you might be sitting on a new frame or had your money refunded. Sounds like your piss poor attitude got you piss poor results
    Sucks to be you.

    To make you feel better I have included a picture of my 2011 Trek Fuel EX9.9 that the sucky folks at Trek provided to me free of charge after having problems with my EX9.

    <a href="http://s1019.photobucket.com/albums/af311/bigpete61/?action=view&amp;current=download.jpg" target="_blank"><img src="http://i1019.photobucket.com/albums/af311/bigpete61/download.jpg" border="0" alt="Photobucket"></a>

    Oh, by the way, the EX 9.9 is bad A$$. It rides like a dream
    Get out there and ride!

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    I'm just gonna throw this out there, I had a Santa Cruz frame crack twice on me and within about 10 days both times, the guys at SC had me ridding. Just saying.

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    Quote Originally Posted by bigb73 View Post
    I'm just gonna throw this out there, I had a Santa Cruz frame crack twice on me and within about 10 days both times, the guys at SC had me ridding. Just saying.
    I've seen the same thing from Trek.

    People love to hate Trek because they are the big brand... Yet when some of the boutique builders here break in five years you get... Nothing and you paid WAY more for the frame.

    I'm just say Trek stands by their product. They have done it for me. Then again my Rig is fine...

    A few bikes isn't a widespread problem on the scale of Trek. It's less than 1% failure rate. Failures happen in any line of manufacturing, hence the warranty.

    As for claim to Trek that you could be hurt... Mountain biking is an inherently dangerous sport. You could be hurt anyway.

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    How does a wheel fall out of the dropouts? Only way I can see is one of two reasons. 1. The skewer broke (Rare) 2. The skewer was not tightened correctly (Owner Fault).
    TREK EX9 27.5

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    2009 Gary Fisher Rig

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    Quote Originally Posted by sxr-racer View Post
    How does a wheel fall out of the dropouts? Only way I can see is one of two reasons. 1. The skewer broke (Rare) 2. The skewer was not tightened correctly (Owner Fault).
    Or the design of the dropouts do not allow enough contact between the two surfaces and the axle actually moves around inside of the dropouts. Over the course of a ride, even if the skewer has been tightened down properly the movement causes it to loosen. If not caught or constantly tightened every few miles it will become so loose the wheel will actually fall off. (Manufacturers FAULT!)

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    Quote Originally Posted by bigpete61 View Post
    It seems to me that you are holding up the process. You should have taken the offered replacement parts from the rep and proved the rep wrong.(you sound very confident that his offering would not work) If you had exercised some patience you might be sitting on a new frame or had your money refunded. Sounds like your piss poor attitude got you piss poor results
    Sucks to be you.

    To make you feel better I have included a picture of my 2011 Trek Fuel EX9.9 that the sucky folks at Trek provided to me free of charge after having problems with my EX9.
    (1) I had already waited several weeks for the replacement parts that were supposed to arrive in one week. (already explained in the OP)

    (2) The manager of the LBS told me that they are dealing with the same issue with another customer and that the REPLACEMENT PARTS DO NOT WORK!

    (3) I read several threads posted from other people with the same issue that said the replacement parts do not work.

    So I have already been waiting 3 weeks for the parts just so I can ride my bike, I have the manager telling me the parts have failed for another customer. So why should I waste my time and continue to wait for the parts that I already know will not work?

    You guys keep on saying that Trek is so great when it comes to their warrantee process and that may have been the case for a lot of people, but not for me. If Trek had sent a new frame that works I would have been happy with that and this thread wouldn’t exist.

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    Quote Originally Posted by GTR-33 View Post
    I've seen the same thing from Trek.

    People love to hate Trek because they are the big brand... Yet when some of the boutique builders here break in five years you get... Nothing and you paid WAY more for the frame.

    I'm just say Trek stands by their product. They have done it for me. Then again my Rig is fine...

    A few bikes isn't a widespread problem on the scale of Trek. It's less than 1% failure rate. Failures happen in any line of manufacturing, hence the warranty.

    As for claim to Trek that you could be hurt... Mountain biking is an inherently dangerous sport. You could be hurt anyway.
    Ok I was joking about there being a secret society of “Trek haters” who conspire to bring down the giant. I have owned 3 Trek mountain bikes in the past and I did have a good experience with the warrantee of Trek. I had a 2005 GF Sugar 29er that the rear triangle broke. Trek sent a new frame, it did take 3 months, but I was happy with it. I use to swear by their product till this experience.

    This issue has nothing to do with the fact that Trek is a mainstream bike company. If that were the case I would not have bought a Trek in the 1st place. I bought a Trek because I have owned their bikes in the past and had good success with them.

    You are right that not every person is having issues with this bike. I have even said that due to the fact that I am 6’2 220 and ride hard may cause the problems to be more extreme. Being a bigger rider I put more pounds of torque on the cranks resulting in more pull on the on the dropouts.

    With that said, between all the people that have posted about this issue on other threads and others that I have personally talked to I think it is fair to say there is a design flaw in this bike. If it were just a few people having this same issue I would understand your stance, but I have seen more than 20 different posters in other threads complaining about the same issue with the dropouts and I have spoken to LBS’s that say they are seeing a common trend with this bike. You honestly can’t say that I just made this up to attack Trek. I even said in the OP that I would have been ok with their being an defect with the bike if Trek handled it better. You keep saying that Trek has a great warrantee dep and in many cases they send out upgrades to customers, but I have not seen that. If Trek had done that for me I would have no complaints.

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    Quote Originally Posted by pete123steph@msn.com View Post
    I am 6’2 220 and ride hard may cause the problems to be more extreme.

    If it were just a few people having this same issue I would understand your stance, but I have seen more than 20 different posters in other threads complaining about the same issue with the dropouts and I have spoken to LBS’s that say they are seeing a common trend with this bike. If Trek had done that for me I would have no complaints.
    I'm 6'4" and 250... My Rig is not having these problems.

    If there are even 20 bikes that is a still a SMALL number compared to the total sold. There are at least 200 bikes in EACH SIZE sold of just the Rig. There were twice as many 2011s since they were offered as a frame set. If you include ALL of the bikes sold as either a 2011 or 2012 Rig, Marlin SS, and/or Sawyer you easily have over 5000 sold in the US alone...

    ...and out of the 5000+ bikes sold there are MAYBE 20 people that have an issue with the dropouts? That's a failure rate much less than 1 percent which would actually be astonishing if it were true.

    If this were actually a real widespread problem, there would be hundreds of people saying they had problems. I don't believe that you have talked to a lot of LBS as this is a common problem.

    Make it up to attack Trek? No.. Obviously blow it WAY out of proportion to get something for free? I see that all the time, especially with bike people and they know it's their own fault. The numbers simply don't support your claim. For their to be a widespread problem, it would be substantiated by more than your internet anecdotal claims. There would be dozens of threads, started by other people, not ones that chime in and say "hey my chain stretched too, is there a problem with my bike?" With your reply being that "Trek has a known issue."

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    Quote Originally Posted by GTR-33 View Post
    I'm 6'4" and 250... My Rig is not having these problems.

    If there are even 20 bikes that is a still a SMALL number compared to the total sold. There are at least 200 bikes in EACH SIZE sold of just the Rig. There were twice as many 2011s since they were offered as a frame set. If you include ALL of the bikes sold as either a 2011 or 2012 Rig, Marlin SS, and/or Sawyer you easily have over 5000 sold in the US alone...

    ...and out of the 5000+ bikes sold there are MAYBE 20 people that have an issue with the dropouts? That's a failure rate much less than 1 percent which would actually be astonishing if it were true.

    If this were actually a real widespread problem, there would be hundreds of people saying they had problems. I don't believe that you have talked to a lot of LBS as this is a common problem.

    Make it up to attack Trek? No.. Obviously blow it WAY out of proportion to get something for free? I see that all the time, especially with bike people and they know it's their own fault. The numbers simply don't support your claim. For their to be a widespread problem, it would be substantiated by more than your internet anecdotal claims. There would be dozens of threads, started by other people, not ones that chime in and say "hey my chain stretched too, is there a problem with my bike?" With your reply being that "Trek has a known issue."
    Hammer Head, Meet Nail Head........... Go ahead, you can hit the nail...........

    There you go................


    TREK EX9 27.5

    NINER MCR 9 (Moondust)

    2009 Gary Fisher Rig

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    Pete, I appreciate your willingness to share this information on this website.

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    Yep, Trek has always denied problems with their bikes for years. Used to work for a Trek dealer and when the first carbon Top Fuel's came out almost every one we sold the frame cracked. Trek denied the first 4 or 5 saying they were abused. When we sent in the third frame for a warranty claim, they said they had never seen that before, LMAO - like the other 2 we already had submitted? Trek is a terrible company to do business with IMO. The only time they honor warranty, is to not piss off a dealer, if they do not like the dealer you are screwed.

  42. #42
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    Quote Originally Posted by GTR-33 View Post
    No.. Obviously blow it WAY out of proportion to get something for free? ."
    So The few of us on this forum that have had problems are just trying to get something for free?

    When I purchased my Rig I did it believing that it would be simpler, require less maintenance, and I would enjoy it. Unfortunately it spend more time in the shop than any bike I have ever owned. I missed multiple rides and wasted time and money driving back and forth to the bike shop. I did enjoy riding the bike when It worked but was frustrated and started to spend more time thinking about the problem than thinking about my riding. I never asked for anything more than I paid. I just wanted a bike that worked for more than five miles without requiring readjustment. My LBS and Trek rep were awesome and after 6 months of trying to get the Rig to work they took care of me. Im currently happy and have no problems with my new Trek.

    Whether Trek publicly admits to a problem with this bike or not, customers are having issues and the company should stand by the Trek/Gary Fisher name and make it right.
    If they have a kit that is supposed to fix the problem well, then I guess they know there is a problem. The superfly SS had the same problem and there was a fix out for it as well.

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    On a separate issue can anyone confirm chainstay length in longest and shortest positions?

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    Quote Originally Posted by Drunkindonuts View Post
    So The few of us on this forum that have had problems are just trying to get something for free?
    Yes, if you start multiple threads on this forum on the subject in which you claim that this is WIDESPREAD problem and in the same post mention someone else who got their money back...

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    Quote Originally Posted by GTR-33 View Post
    Yes, if you start multiple threads on this forum on the subject in which you claim that this is WIDESPREAD problem and in the same post mention someone else who got their money back...
    GTR-33, your ignorance amazes me. This is the only thread I have started regarding this. The other threads were started by other people with the same problem.

    Here are the links

    2012 Gary fisher trek rig redesign chain tensioners ??

    2011-2012 trek/fisher rig!!!!

    2011-2012 trek/fisher rig!!!! (wheel actually comes off the bike)

    2012 Trek Rig sliding dropout issues. Does the warrantee repair kit work?

    2011 Fisher Rig Slip'n'Slide Dropouts - anyone?

    Trek Marlin Single Speed 29er Hardtail Reviews (Dudes wheel actually comes off the bike!)

    I don’t want anything for free! I paid good money for what was supposed to be a good bike. It is only right that Trek replace the frame with one that works. I don’t think that is asking too much for a bike that costs $1600 and has a lifetime warrantee that is supposed to cover manufacturer defects.

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    Quote Originally Posted by GTR-33 View Post
    Yes, if you start multiple threads on this forum on the subject in which you claim that this is WIDESPREAD problem and in the same post mention someone else who got their money back...
    Forgot these two

    2011 Fisher Rig Slip'n'Slide Dropouts - anyone?

    Trek Marlin Single Speed 29er Hardtail Reviews

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    Quote Originally Posted by GTR-33 View Post
    Yes, if you start multiple threads on this forum on the subject in which you claim that this is WIDESPREAD problem and in the same post mention someone else who got their money back...
    found another one LOL.

    New Sliding Drop out issue

    I am sure there are more, but you get the point. Seems pretty widespread to me.

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    Quote Originally Posted by pete123steph@msn.com View Post
    GTR-33, your ignorance amazes me. This is the only thread I have started regarding this. The other threads were started by other people with the same problem.

    Here are the links

    2012 Gary fisher trek rig redesign chain tensioners ??

    2011-2012 trek/fisher rig!!!!

    2011-2012 trek/fisher rig!!!! (wheel actually comes off the bike)

    2012 Trek Rig sliding dropout issues. Does the warrantee repair kit work?

    2011 Fisher Rig Slip'n'Slide Dropouts - anyone?

    Trek Marlin Single Speed 29er Hardtail Reviews (Dudes wheel actually comes off the bike!)

    I don’t want anything for free! I paid good money for what was supposed to be a good bike. It is only right that Trek replace the frame with one that works. I don’t think that is asking too much for a bike that costs $1600 and has a lifetime warrantee that is supposed to cover manufacturer defects.
    The 2nd and 3rd link was both started by the same person, he just made two post of the same thing in 2 different forums.
    TREK EX9 27.5

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    Quote Originally Posted by sxr-racer View Post
    The 2nd and 3rd link was both started by the same person, he just made two post of the same thing in 2 different forums.
    How dare he! (sarcasm). Well maybe we should send GTR-33 the "forum police" after him.

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    I think it would be in the best interest of Trek to modify there warrantee program to state, "Any posting on MTBR forums of any failure or warrantee issue will automatically invalidate all future claims for said issue regardless of the claims validity"

  51. #51
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    Quote Originally Posted by Drunkindonuts View Post
    I think it would be in the best interest of Trek to modify there warrantee program to state, "Any posting on MTBR forums of any failure or warrantee issue will automatically invalidate all future claims for said issue regardless of the claims validity"
    Surely you jest. This situation is a little like a problem I had with my Madone 5.2 road bike. I got the bike then had weird shift problems a few days later. Trek contacted me after i filled out the survey they sent about the purchase. I explained in great detail the problems and they pretended like it was only me having the problem. I started looking around and found out I was not alone. Luckily after about 8 different trips to the bike shop they got the problem fixed. It was not easy and Trek was not helpful. I like the bike now but for a while I nearly took a sledge hammer to it.

    For that reason, it's great we consumers report problems. Also, this issue looks a lot like a latent defect. I predict a recall will eventually be the result. Wheels flying out of dropouts is a big eff up.

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    At this point I really don't care that Trek is not going to replace my frame or offer a refund. It sucks, but it is what it is. Like I said before, if I can save a fellow biker from making a bad investment in a bike that does not work I am happy to keep talking about it. I have received feedback from multiple people on this forum that said they were looking at purchasing a new Trek and have gone with a different bike because of everything they read.

    The funny thing is, Trek may save a few hundred bucks by not replacing my defective frame, but they are losing MUCH more from people avoiding buying Treks all together because of information they read. Most people do research on a bike before buying a bike, right? If you google “2012 Trek Rig” the links on the 1st page are all about the issues with the dropouts.

    So I would like to thank the few people on this thread that liked to argue and deny there is a common issue with this bike. You helped make sure my post ranks on the 1st page of google.

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    Quote Originally Posted by pete123steph@msn.com View Post
    How dare he! (sarcasm). Well maybe we should send GTR-33 the "forum police" after him.
    my point was it came across like your talking about all these different threads when some are actually duplicate threads.
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    WOW!!!

    To the OP, I am sorry to hear that you are having some trouble with your bike and getting it resolved. I am sure that it is frustrating, but come on.

    Really!? Do you need to make such a federal case about it for a $1600 bike? It really seems like there is more to the story here than just a slipping rear dropout.

    In my personal experience and all my friends that have had Trek's have had little or no problems. The ones that did have warranty issues, were very happy with the way Trek handled it. Heck, it is one of the main reasons people buy a Trek, IMHO.

    I suggest that you address your efforts towards resolving the issue with your LBS & Trek.

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    Quote Originally Posted by bik_ryder View Post
    WOW!!!

    To the OP, I am sorry to hear that you are having some trouble with your bike and getting it resolved. I am sure that it is frustrating, but come on.

    Really!? Do you need to make such a federal case about it for a $1600 bike? It really seems like there is more to the story here than just a slipping rear dropout.

    In my personal experience and all my friends that have had Trek's have had little or no problems. The ones that did have warranty issues, were very happy with the way Trek handled it. Heck, it is one of the main reasons people buy a Trek, IMHO.

    I suggest that you address your efforts towards resolving the issue with your LBS & Trek.
    To answer your question… Absolutely!

    $1600 may be pocket change to you, but when I pay that much for a bike I kind of expect it to work. Crazy, I know LOL.

    All I did was post a thread. I didn’t expect people to pounce on my like I am a Bin Laden walking through Times Square.

    Others are having the same issue. I did'nt just make this stuff up. I am, however calling Trek out. They need to do a recall.

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    there is a repair kit with heavier guage material. Just email trek, get with your LBS....no big deal

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    Quote Originally Posted by pete123steph@msn.com View Post
    (1) I had already waited several weeks for the replacement parts that were supposed to arrive in one week. (already explained in the OP)

    (2) The manager of the LBS told me that they are dealing with the same issue with another customer and that the REPLACEMENT PARTS DO NOT WORK!

    (3) I read several threads posted from other people with the same issue that said the replacement parts do not work.

    So I have already been waiting 3 weeks for the parts just so I can ride my bike, I have the manager telling me the parts have failed for another customer. So why should I waste my time and continue to wait for the parts that I already know will not work?

    You guys keep on saying that Trek is so great when it comes to their warrantee process and that may have been the case for a lot of people, but not for me. If Trek had sent a new frame that works I would have been happy with that and this thread wouldn’t exist.
    I understand your frustration, but how come you dont try the parts for yourself? Many people get on the net and slam things because they simply dont know about the product. What about a second opinion from another bike shop? Im sorry, but maybe LBS wants some more of your pocket. The net is filled with mainly grumpy reviews. If every satisfied customer (me included who looks for opinions on everything) reviewed every item it would be easy shopping.

    Im trying to help you get back on your bike without building a new one. That sucks.

    IMO I would have tried the parts myself. If it didnt work for me to put them on, but Trek claims they do - I would go to a buddy or LBS and ask them to install. Then if no one can make them work then I call Trek and get . Dont be a crazy though...be polite and tell them your problems, actions to correct said problem, where to go now?

  58. #58
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    No one is claiming that you are making it up, but why put all your efforts into a message board?

    Here is a great informative thread on addressing the issue: Trek Rig rear wheel falling out: diagnosis and solution

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    OP posted what nine links? To six bikes. Two were the same thread reposted, one started by the OP himself and links to the Marlin SS problems he didn't even know about until I told him. Lame

    Should Trek give people parts to solve the problem? Absolutely. Six bikes don't justify a recall.

    The OP doesn't want a solution to the problem. He just want Trek to do a recall. To what end I wonder...
    Quote Originally Posted by sxr-racer View Post
    my point was it came across like your talking about all these different threads when some are actually duplicate threads.
    What's more interesting is that I in fact gave him most of the information he is using to argue against me...

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    Quote Originally Posted by GTR-33 View Post
    What's more interesting is that I in fact gave him most of the information he is using to argue against me...
    Awww poor guy. No one was giving you credit so you had to give yourself a pat on the back.

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    was this problem ever resolved

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    Put me on the pro-Trek side. In all my warranty dealings with Trek, it's always the LBS that handles everything. Sounds like the OP needs to find a different LBS. I don't know if his LBS hung him out to dry or what, but with a valid claim, I never seen our LBS have issues dealing with Trek.

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    This is simply a customer service issue.
    A customer should NEVER be allowed to get this upset. Remember in business the phrase "The Customer is Always Right" still applies.
    This customer should have NEVER had to call Trek directly. The LBS should have taken care of this problem. If the mechanic couldn't do it the Shop Owner should have called Trek directly. If a customer ever has to call Trek there is an issue in the chain of service. And frankly Trek, once they hear from a customer needs to address that issue. At this point Trek needed to make this customer happy.

    If there is a problem with the frame and there are replacement parts. They should have been shipped out REGARDLESS. And in a timely manner. Overnight even. But no more than a week should pass. The Trek CS guy should see to it personally. Or is he to busy dealing with many claims?

    If this was a small scale frame problem (50 out of 5000) wouldn't it have been more cost effective to replace or refund some money to make this customer happy? To keep him from posting his unsatisfactory experience on the net and telling everyone he knows Trek Treated him poorly? Trek spends a ton of money each year in advertising. But just lost more than a few customers I am sure because of this issue.

    Not sure I would buy a Trek at this point, as I have seen this issue first hand on a buddies bike. And BTW. I am the Customer Service Manager for the largest manufactured housing dealership in Indiana. My team has a 4 week turn around on ANY issues arising on the homes we sell. This is a small issue someone along the CS line should have taken care of within a couple weeks.

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    The problem was never resolved. I havent seen the new Rigs for sale at LBS so maybe they stopped production.

    It was not the lbs fault, they actually did all they could and it seems Trek left them out to dry.

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    has anyone else fixed the problem by using better hardware or a differnent hub setup??

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    Shoot, I was looking for solutions for I have the same problem with my 2011 Superfly and I found this thread. I guess I'm out of luck. I've tried replacing the aluminum bolts with hardened steel ones with slightly bigger head plus bigger washers. The slippage was a less but I'd still get that every single ride if I get out of the saddle during a hard climb or hard acceleration. I'm 170 lb with gear.

    I've tightened these bolts so tight that I've stripped several nuts by now. It's crazy, I now carry with me a bolt, washer and nut to replace that when I'm riding if I need to!!!

    To make things worse, the sliding guides deformed under the pressure of the bolt heads and now the dropout doesn't slide well.

    Very disappointing. I'm very happy w/ the bike and had excellent racing results with it last year but this I'm looking to sell it now.

  67. #67
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    Its sad whats happened to the OP but I have to agree with the Trek Supporters and others in here. It sounds like you need to find a new Trek Dealer. I purchase a 2012 Trek Fuel EX8 in October in SoCal while I was down visiting friends and family and brought it with me back to San Luis Obispo, on my first ride the front wheel taco'd on a slow right hand turn in dirt on nearly level ground. It was a bummer but I contacted Trek directly detailing my issue and they replied via email with 30 minutes or so on a Sunday telling me that any Trek Dealer could handle the warranty work and they would gladly replace my wheel. They even told me the nearest dealer in the email. I took it the dealer and they took care of me I had my bike back in about 3 days and they even upgraded my rim. Nothing but very professional and kind and a great experience. Better than I've ever had with any Vehicle Warranty work. I say Find a new Dealer to take your bike to.

  68. #68
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    Quote Originally Posted by pete123steph@msn.com View Post
    The problem was never resolved. I havent seen the new Rigs for sale at LBS so maybe they stopped production.
    They haven't stopped production nor have they changed the drop out or hardware in any way. They don't need too. There isn't a problem. Properly tighten the hardware and you won't have a problem.

    The screws used to tension the chain aren't supposed to hold the wheel in place. That's what the 5mm bolts are for and properly tightened will not allow the wheel to move. I've been riding my rig for over a year without ever touching the hardware in that time. Nothing.

    I know at least half a dozen other people with this bike and no one has had an issue with it.

    The OP has done what he intended to do since this topic was actually briefly mentioned in a magazine.

  69. #69
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    Just curious if one of you guys (pete?) wrote about this to Mountain Bike Action magazine? The current issue posted a letter asking about this, if it was a "well known" problem. MTBA said rubbish! The bike itself is fine. (Their words)

    (I'm not taking sides here either way; just wondering if it was one of you guys that wrote the letter)

  70. #70
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    Quote Originally Posted by dunlop2540 View Post
    has anyone else fixed the problem by using better hardware or a differnent hub setup??
    Anyone have an answer to this?

  71. #71
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    No but after three different frames and then a full refund from Trek the problem was fixed.

  72. #72
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    Quote Originally Posted by Wcsting View Post
    Anyone have an answer to this?
    I've been on a bolt on hub for 6 months or so now and it sits in the dropout fine. Some QR nuts are too large to fit properly, though the Bonty Ti ones I have also fit fine.

  73. #73
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    Hey Ive got a 2012 Rig due to breaking an 08 frame. Let me just say this 2012 sucks. Cant keep chain tight, rear wheel is never in line. Frame is a lot heavier too. Trek has sent me 2 different bolt sets and THEY STILL dont work. I called Trek myself and still no help. So my fix I just ordered a 2012 Niner One 9. Im done with trek.

  74. #74
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    Quote Originally Posted by GTR-33 View Post
    They haven't stopped production nor have they changed the drop out or hardware in any way. They don't need too. There isn't a problem. Properly tighten the hardware and you won't have a problem.

    The screws used to tension the chain aren't supposed to hold the wheel in place. That's what the 5mm bolts are for and properly tightened will not allow the wheel to move. I've been riding my rig for over a year without ever touching the hardware in that time. Nothing.

    I know at least half a dozen other people with this bike and no one has had an issue with it.

    The OP has done what he intended to do since this topic was actually briefly mentioned in a magazine.
    I don't give a **** if you get the forum police on me I'm still going to let you have it! You are a dick! People are getting hurt because of this crap design and hardware!
    I could never keep tension on my chain because the sliders were moving, bolts bending and QR moving. The brake side bolt that everybody bends snapped off in my frame so I took it to my local trek dealer who pretty much treated me like an idiot and didn't listen to a word I said. He drilled out the bolt (poorly) and said its all good and tight and I'll never have a problem with it again.
    30seconds from the car the back wheel fell out and I ate ****! As pissed off as I am I'm glad it happened at the top of the hill and not the rocks and full speed.
    Wankers like you get on here talking **** about people trying to get free stuff doesn't solve anybody's problem. We don't want freebies we just want a safe bike to ride without the fear of having a high speed crash in the rocks when the wheel comes out.
    Yes not all Rig riders have this issue but maybe they are not 6'4 220+ like me.
    Yeah yeah I know you are a big guy too but you probably ride like a *****!
    Reading you posts makes me want to punch you in the face!

  75. #75
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    Quote Originally Posted by BanditRides View Post
    I don't give a **** if you get the forum police on me I'm still going to let you have it! You are a dick! People are getting hurt because of this crap design and hardware!
    I could never keep tension on my chain because the sliders were moving, bolts bending and QR moving. The brake side bolt that everybody bends snapped off in my frame so I took it to my local trek dealer who pretty much treated me like an idiot and didn't listen to a word I said. He drilled out the bolt (poorly) and said its all good and tight and I'll never have a problem with it again.
    30seconds from the car the back wheel fell out and I ate ****! As pissed off as I am I'm glad it happened at the top of the hill and not the rocks and full speed.
    Wankers like you get on here talking **** about people trying to get free stuff doesn't solve anybody's problem. We don't want freebies we just want a safe bike to ride without the fear of having a high speed crash in the rocks when the wheel comes out.
    Yes not all Rig riders have this issue but maybe they are not 6'4 220+ like me.
    Yeah yeah I know you are a big guy too but you probably ride like a *****!
    Reading you posts makes me want to punch you in the face!
    hi there, first-post-rage guy! no need to bust out the emo rage and butthurt before we get to know you!

    there now, have a chiclet and be chill...
    If you arent bleeding, you arent riding hard enough.
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    I don't need sex. My life fvcks me daily.

  76. #76
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    Quote Originally Posted by BanditRides View Post
    Yes not all Rig riders have this issue but maybe they are not 6'4 220+ like me.
    Yeah yeah I know you are a big guy too but you probably ride like a *****!
    Reading you posts makes me want to punch you in the face!
    lol. I'm the same size as you. I've had no problems with my Rig whatsoever. I don't know anyone who does have any sort of problem. What I have noticed though is the people that generally have problems are the ones that work on their own bike and fail at it.

    Are you sure the wheel was actually in the dropout properly? Was the QR skewer actually tight? If it's moving you didn't tighten the hardware enough. Simple as that. The bolts that people were claiming to fail in the beginning were never designed to hold chain tension, they are simply there to tension the chain. The 5mm allen bolts hold the wheel in place. If they aren't tight enough they will slip. Make those tight and check them every once in a while.

    I find it interesting that every few months there is someone completely new that jumps on the board and claims they had some major failure with no evidence whatsoever to support that claim. If your QR isn't tight, the wheel CAN come off any bike. I've been riding with guys and seen it happen. Set your bike up right and do yourself a favor and check the fasteners before you ride.

    As for this happening to "everybody" and the bolts bending for "everyone" is the part that I have issue with. This forum is the only place I've read that the Rig has a "problem" with it's dropout. Among those that claim that this has happened to them, there MIGHT be half a dozen people. Half a dozen out of THOUSANDS of bikes doesn't say there is something wrong with the bike.

  77. #77
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    Quote Originally Posted by big terry View Post
    hi there, first-post-rage guy! no need to bust out the emo rage and butthurt before we get to know you!

    there now, have a chiclet and be chill...
    I'm not here to make friends with people who are not helpful, I just want to fix my bike.

  78. #78
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    Quote Originally Posted by GTR-33 View Post
    lol. I'm the same size as you. I've had no problems with my Rig whatsoever. I don't know anyone who does have any sort of problem. What I have noticed though is the people that generally have problems are the ones that work on their own bike and fail at it.

    Are you sure the wheel was actually in the dropout properly? Was the QR skewer actually tight? If it's moving you didn't tighten the hardware enough. Simple as that. The bolts that people were claiming to fail in the beginning were never designed to hold chain tension, they are simply there to tension the chain. The 5mm allen bolts hold the wheel in place. If they aren't tight enough they will slip. Make those tight and check them every once in a while.

    I find it interesting that every few months there is someone completely new that jumps on the board and claims they had some major failure with no evidence whatsoever to support that claim. If your QR isn't tight, the wheel CAN come off any bike. I've been riding with guys and seen it happen. Set your bike up right and do yourself a favor and check the fasteners before you ride.

    As for this happening to "everybody" and the bolts bending for "everyone" is the part that I have issue with. This forum is the only place I've read that the Rig has a "problem" with it's dropout. Among those that claim that this has happened to them, there MIGHT be half a dozen people. Half a dozen out of THOUSANDS of bikes doesn't say there is something wrong with the bike.
    Well this time it was the shop that worked on my bike and failed.
    The reason why I'm getting p'd off and it's probably that same with the other guys on here is we get treated like idiots. Don't you think we would have already tried cranking on those slider bolts as hard as we could?
    Who cares if it's only half a dozen bikes that are having issues, somebody is going to get seriously injured or killed.
    I love my Rig, i think it absolutely sheds on everything i throw it at but Trek failed with the dropout design... good bike... bad dropouts and hardware.

  79. #79
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    Quote Originally Posted by GTR-33 View Post
    What I have noticed though is the people that generally have problems are the ones that work on their own bike and fail at it.
    This is not necessarily true. I have taken my rig to both of my local trek dealers and neither one has been able to set up the bike so that I can make it through a single ride without everything sliding around in the rear. It seems that most posters dealing with this issue have not had any luck with their LBS.

  80. #80
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    Quote Originally Posted by BanditRides View Post
    Well this time it was the shop that worked on my bike and failed.
    The reason why I'm getting p'd off and it's probably that same with the other guys on here is we get treated like idiots. Don't you think we would have already tried cranking on those slider bolts as hard as we could?
    Who cares if it's only half a dozen bikes that are having issues, somebody is going to get seriously injured or killed.
    I love my Rig, i think it absolutely sheds on everything i throw it at but Trek failed with the dropout design... good bike... bad dropouts and hardware.
    The point is that it can't be a bad design if it's only a small number of bike affected. There are always going to be failures and what's reported here is less than .1% of all bikes sold. Perhaps my manufacturing/business background give a different perspective but a less than 1% failure rate in manufacturing terms is an accomplishment.

    The way I see it is this. Bike was new which yielded some chain stretch. Re-tension. Then what? It loses tension every time you ride it? Check to make sure the chain isn't stretching every time you ride it. Also there should be some slack in the chain. It isn't supposed to be super tight. There has to be some play because neither chainrings or cogs are perfectly round/flat. If you tension the chain tight and hit the even tighter spot because your chainring isn't actually round, it WILL pull the wheel in the dropout because you are dramatically changing the forces at play.

    Simply cranking the bolts isn't a solution if the chain is too tight. To be honest, most people don't try to fix anything themselves and the ones that do generally have no idea what they are doing. Unfortunately the same can be said for many bike shop "mechanics" that also have no idea what they are doing.

    I dislike it when people spread misinformation in the haste of disappointment and frustration. There is nothing wrong with the design. There are simply WAY too many out there in working order for that to be the case. To assume the frame is the problem without looking into the other components that make it a bike also makes little sense.

  81. #81
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    Quote Originally Posted by GTR-33 View Post
    There are simply WAY too many out there in working order for that to be the case.
    If you read through the Trek Rig reviews posted in the "Reviews" section of mtbr you'll find that 10 out of 13 reviews mention problems/weaknesses with the sliding dropouts. 13 is a tiny sample and not large enough to make any conclusions about the scale of the flaw. I know you think the problem is limited to less than 1 percent of the bikes manufactured. At the same time, while your bike works for you, I doubt that you have any basis to realistically conclude that the thousands of other bikes that you have not observed are working correctly.

  82. #82
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    Quote Originally Posted by sdwhitey View Post
    If you read through the Trek Rig reviews posted in the "Reviews" section of mtbr you'll find that 10 out of 13 reviews mention problems/weaknesses with the sliding dropouts. 13 is a tiny sample and not large enough to make any conclusions about the scale of the flaw. I know you think the problem is limited to less than 1 percent of the bikes manufactured. At the same time, while your bike works for you, I doubt that you have any basis to realistically conclude that the thousands of other bikes that you have not observed are working correctly.
    With all that said what percentage of people do you think that post positive reviews about a working product? Also I have access to the production numbers for these bikes. It is not my personal opinion that there are thousands of these bikes in use. I personally own two bikes with this dropout design. The Rig and the Sawyer; though my Sawyer has gears. I have observed at around 20 bikes with this dropout design in use. 3 or 4 Sawyers, a dozen or so Rigs and 4 or 5 Marlin SS. None of them have had a single issue.

    My estimation of 1% is based on the fact that there have been maybe a dozen or so people that claim theirs has failed. Well just as an FYI Trek sold over 500 Rigs in 2011 per size alone. If you factor in the Sawyer and Marlin SS over TWO model years at an average of 300 units per model year per size, that would give you around 8000 bikes. Even if there were 400 bikes that failed that would still a failure rate of .05%. Now this doesn't include yet to be broken frames, though I haven't heard of a broken one either. 10 or 20 bikes is nothing compared to the scope that they are produced.

    I think it's no coincidence that the easiest thing to do wrong on a SS bike is the only problem with the bike.
    Last edited by GTR-33; 07-05-2012 at 06:30 PM.

  83. #83
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    GTR-33,

    I am glad your Rig works. Since you have access to inside information, what are the torque specs for those slider bolts?

    Thanks!

  84. #84
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    Quote Originally Posted by GTR-33 View Post
    If it's moving you didn't tighten the hardware enough. Simple as that.
    I tried tightening the non drive side slider bolt a little more than normal and the bolt snapped in two.

  85. #85
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    Quote Originally Posted by sdwhitey View Post
    GTR-33,

    I am glad your Rig works. Since you have access to inside information, what are the torque specs for those slider bolts?

    Thanks!
    Also would be curious if there is some sort of order they should be torqued in.

  86. #86
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    I love threads like this. Shows me what companies to never buy from.

  87. #87
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    Quote Originally Posted by GTR-33 View Post
    ....... that would give you around 8000 bikes. Even if there were 400 bikes that failed that would still a failure rate of .05%...
    400 out of 8000 = 0.05% ??
    Oh dear, not a mathematician nor an engineer are you. One decimal place out might be excusable; but two?!

  88. #88
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    Quote Originally Posted by CaseyDC View Post
    Also would be curious if there is some sort of order they should be torqued in.

    Use you head. The little tiny bolts are set screws to define the position, they are never meant to hold any appreciable amount of force. Also, use a torque wrench when tightening the locking bolts, not necessarily to hit a torque spec, but the make sure it's even. Nothing causes bolts to loosen quicker than uneven torquing.

    I had a 2012 Marlin SS and I only touched the sliding dropouts once after the initial chain "stretch".

  89. #89
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    Gtr-33 here is the evidence of the major design flaw. First off the hardware sucks. I purchased my Rig used for $450 bucks knowing there may be issues with the dropouts. The person I bought it from bought a Niner and literally only rode this bike 2 times. As you can see from the photo it is in new condition with the stock wheels and skewers:


    The major problem is the fact that the skewer comes into direct contact with the frame, this does not allow the axle to sit all the way into the dropouts. You can see where the skewer has been hitting the frame on mine:



    These photos by another Rig owner are a little better:



    I too have contacted Trek. My fix was to use grade 8 hardware and file down the skewer so it does not hit the frame. This has solved my problem and I am overall pretty happy considering I only dropped $450 on the bike. But the response from Trek stating that they are not aware of any issues is just plain lame. Clearly from a simple google search I located 8 other threads on several sites regarding issues with the 2012 Rig. Them playing dumb like this really pisses me off. I contacted them to find out if there is replacement dropouts available. Clearly some bikes got different dropouts that are not problematic. But it appears a large percentage recieved dropouts that are dangerous. Trek needs to do the right thing. Seems pretty simple to me. Design a bolt on dropout that is a few mm longer. How hard could that be?
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  90. #90
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    HI, i have been using my trek marlin ss and had no problemswith it. i Have beaten the sh&* out of it and it never did slide the axles.
    my trek is a 2012 model.

  91. #91
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    Hey guys. Been working with Trek on this issue. They sent me out a 2013 Rig frame and also some brand new CNC machined Single Speed Dropouts. Unfortunately still doing the same thing. Slipping still. I have had every Rig from Gen1 to now. Everyone had problems. Every slider dropout frame slipped no matter what i was told to do by trek.

    Keep an eye open will create a new thread and post updates on what is going on.

  92. #92
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    Just chiming in here... I bought a 2012 rig and only got about five miles on it... same problems as everyone else on here. I hung it up in the garage to mess with when I get the time. Well its been hanging there for over a year.. I have met two other people on the trail with the same bike and same problems.. both claim they fixed the problem with grade 8 or stainless steel bolts.. I guess someday ill do something with it but In the meantime I fixed the problem by purchasing a Kona Unit.. Since that fix I haven't had any problems at all.. hahaha

  93. #93
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    I have a Superfly 2009 with the horizontal track end drops. The bike came stock with shimano hubs that have the steel serated nuts that rub on the inside of the dropouts. with standard shimano QR's the wheel did not slip. however when I upgraded to stans hub which are aluminum the wheel would slip no matter how tight I made the QR's. I believe the problem in many cases is that the aluminum hub does not provide enough friction to keep the wheel slipping.
    I took the bike into the shop a few time and they couldnt come up with any solution besides two tug nuts, but to get the tug to not rub against the driveside hub where the cassette goes they had to mount the tug on the inside of the dropouts effectively increasing my spacing from 135mm to 137 or so. I didn't like that so I came up with a light more bullet proof solution. I cant believe they don't sell something like this and if they do please tell me where.
    the solution is to install the chain and measure the space in the dropout between the hub and front inside edge of dropout, then use an angle grinder to make a small piece of metal that will fill the void perfectly when the chain is at the desired tension. that way there is absolutely no way for the wheel to move. I have used this method successfully for at lease 200 miles.

    not sure if there is a slot on these other types of dropout where a small piece of metal could also be wedged in to provide a similar solution.....

  94. #94
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    I have tried selling my old 2011 rig frame, but no luck. It's good to see nothing has changed...I have thought abiut rebuilding the frame using the new hardware but have lost energy on this thing. I wanted to upgrade the ehadset as well if I go in that direction, but given what the bearings look like I'd expect that removing the headset will be a major effort.

    I know there are Rig lovers out there and some who tinker with frames and get them working right. The bike actually rode great when it wasn't slipping the wheel. Pm me if you are interested in another project.

  95. #95
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    Well I still have had no problems with the TWO bikes I have had with these dropouts. Sold the Rig and now on a Sawyer since 2011 with no issues.

  96. #96
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    Quote Originally Posted by GTR-33 View Post
    Well I still have had no problems with the TWO bikes I have had with these dropouts. Sold the Rig and now on a Sawyer since 2011 with no issues.
    Like I said two years ago, I am glad your Rig worked for you. You are very fortunate. My Trek Rig did not work. Fortunately for me, Trek acknowledged the problem with my bike and gave me a new bike under warrantee.

  97. #97
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    Quote Originally Posted by GTR-33 View Post
    Well I still have had no problems with the TWO bikes I have had with these dropouts. Sold the Rig and now on a Sawyer since 2011 with no issues.

    Maybe you don't climb many steep hills? Maybe you are light?

  98. #98
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    Quote Originally Posted by sdwhitey View Post
    Like I said two years ago, I am glad your Rig worked for you. You are very fortunate. My Trek Rig did not work. Fortunately for me, Trek acknowledged the problem with my bike and gave me a new bike under warrantee.
    It was a Superfly too wasn't it? Sold?

  99. #99
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    I have my eye on a used 2013 rig. Does the 2013 frame have the same issues as the 2011/2012? Can't find much info. If it does I may pass but it is a nice looking bike for a good price so thought I'd ask.

  100. #100
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    Quote Originally Posted by CharlieDog View Post
    I have my eye on a used 2013 rig. Does the 2013 frame have the same issues as the 2011/2012? Can't find much info. If it does I may pass but it is a nice looking bike for a good price so thought I'd ask.
    I have some of the more outrageous crticial posts on my Rig on mtbr, but it is a nice frame absent the droput/tensioner issues. I had read in a mountain bike magazine review that it was fixed for 2013. But never got that confirmed from my LBS where I bought the bike. The LBS first response was that it wasn't supposed to be "public info". That probably got the interest of the NSA so they probably have a file on this turd, too. Then the wonderful LBS stopped returning my emails and calls to find out. Long story short, I went to a different Trek LBS and they happily ordered the replacement tensioner hardware from Trek. They never heard of the probelm so there was nothing to fix or warranty. I paid for the tensioner hardware, installed it myself and finally after a year of Craigslist ads sold ithe frame for $150.

    One way for you to check, is to remove the rear wheel and look at the non drive side drop puts. If there are no marks in there, then this frame likely has the problem, unless of course it has never been ridden. I don't know how you would tell if the tensioner hardware is the stronger stuff.

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