2012 Trek Rig warrantee outcome
I spoke to the Trek rep yesterday and he is not offering to refund the cost of the frame, however he is offering to send replacement parts that he says will fix the problem.
I have a few issues with this.
1. The replacement parts were supposed to be here last week.
2. I have spoken to others including bike techs that say the replacement parts do not fix the problems completely.
3. Trek has denied any knowledge of issues with the 2012 Rig and said that my case was the 1st they had heard about it. But yet so many others have had the same issues and I was informed that Trek is working on developing replacement parts to fix the problem, but apparently, according the their emails to me they have NO knowledge of anyone else having issues with the 2012 Rig. So I was blatantly LIED to by Trek about a defect in the frame design that could have put me in danger.
To top everything off I informed the rep that I have heard of others with the same issue with the 2012 Rig getting a refund for the cost of the frame. He did acknowledge that they did that for 1 person and he said that it was only because it was extenuating circumstances, however he did not go into detail of what these extenuating circumstances were. He preceded to say “we did refund the cost of the frame to one individual in Tucson and now that person in BLABBING all over MTBR about it”
I would like to say to Trek… MTBR is a review site for consumers to share information. So “BLABBING” on this site is kind of what it is intended for. I am sorry the “BLABBING” has conflicted with your agenda to produce low quality defective products and cover it up and deny it.
Thanks Trek! I will never own or indorse your product.