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  1. #701
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    Quote Originally Posted by George Gr View Post
    Could just a new chain stay solve the problem?
    Sure sounds that way, according to Brant's post # 676 at the top of previous page 28.

  2. #702
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    Why is bottom bracket height on my new EG V.3 so low?

    Quote Originally Posted by Strafer.2 View Post
    Sure sounds that way, according to Brant's post # 676 at the top of previous page 28.
    Yes, I've read it! It's nice to have the option to fix it.
    I am currently with the latest frame (got a replacement) but the problem still remains even with the 170 fork... I decided to keep the frame rather than sending it back and taking a refund and now it's nice to know that I can fix it anytime I want just by changing the CS.
    "Do not go where the path may lead. Go instead where there is no path and leave a trail" Ralph Waldo Emerson

  3. #703
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    So Brant....

    New chainstay or 170mm fork sounds like a fix - but do we have to send our frames back (even though some obviously didn't)?

    No time to phone today, but tomorrow I reckon I'll try and get 'Charlie' involved.

  4. #704
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    Quote Originally Posted by topcatno1 View Post
    So Brant....

    New chainstay or 170mm fork sounds like a fix - but do we have to send our frames back (even though some obviously didn't)?

    No time to phone today, but tomorrow I reckon I'll try and get 'Charlie' involved.
    No... I'm sorry if I'm not being clear here...

    1) ALL V3's need a 170mm fork to maintain correct geometry.
    2) SOME V3's have a manufacturing defect that results in a lower than spec BB drop which will soon be fixed with a new slightly shorter chainstay piece.

  5. #705
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    Quote Originally Posted by topcatno1 View Post
    I'd take that too! I just reallydon't see why they want me to faff about sending it back when from what has been written on here by Brant they KNOW there is a problem with the V3s.
    Not a problem with ALL frames, not by any means.

  6. #706
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    Quote Originally Posted by brant View Post
    No... I'm sorry if I'm not being clear here...

    1) ALL V3's need a 170mm fork to maintain correct geometry.
    2) SOME V3's have a manufacturing defect that results in a lower than spec BB drop which will soon be fixed with a new slightly shorter chainstay piece.
    I'm a bit confused:

    So if ALL V3's need a 170mm fork does that mean that you are offering ALL buyers a 170mm fork, given that most of us bought it expecting it to work with 150/160mm forks that we have?

    If so why do you need us to send the frames back?

    That's what TypeR was offered, without sending his frame back to you (as I understand it).

  7. #707
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    Quote Originally Posted by topcatno1 View Post
    I'm a bit confused:

    So if ALL V3's need a 170mm fork does that mean that you are offering ALL buyers a 170mm fork, given that most of us bought it expecting it to work with 150/160mm forks that we have?

    If so why do you need us to send the frames back?

    That's what TypeR was offered, without sending his frame back to you (as I understand it).
    If you feel you have been mis-sold a frame, then please get in touch with us and we'll work with you to resolve these issues.

  8. #708
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    Quote Originally Posted by brant View Post
    If you feel you have been mis-sold a frame, then please get in touch with us and we'll work with you to resolve these issues.
    I did!!! That's the whole point!!

    My beef is that I was fobbed off and told I had to strip the frame, send it back and wait for it to be checked. But obviously you have confirmed that you know what the issue is - it was mis-sold and now I have a 150mm fork with a frame that isn't fit for purpose as sold. You don't need me to send it back to tell me that!!

    Calm.

    I will make a phone call tomorrow then.

    Thanks for replying brant - I respect you for that.

  9. #709
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    Quote Originally Posted by brant View Post
    No... I'm sorry if I'm not being clear here...

    1) ALL V3's need a 170mm fork to maintain correct geometry.
    2) SOME V3's have a manufacturing defect that results in a lower than spec BB drop which will soon be fixed with a new slightly shorter chainstay piece.
    Can it take a 180mm fork? Can't afford the Lyrik or the Vengeance Although I can get my hands on a Suntour Durolux 180mm.

  10. #710
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    Quote Originally Posted by brant View Post
    If you feel you have been mis-sold a frame, then please get in touch with us and we'll work with you to resolve these issues.
    Brant, some sort of official company statement that encompasses exactly what the issues are that affect some or all the frames problems and what the company is offering as solutions may go far regarding clearing up the obvious confusion that many of the posters here seem to have. They are hearing too many different things from too many people. You do frequently suggest people contact the company directly, but when you post here, sometimes you seem to miscommunicate. I don't think I am the only person here who would say that YOU don't communicate very well in this forum, in a customer service kind of way. This is not a personal attack, it's an observation.
    ****

  11. #711
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    Quote Originally Posted by prancisfena View Post
    Can it take a 180mm fork? Can't afford the Lyrik or the Vengeance Although I can get my hands on a Suntour Durolux 180mm.
    Durolux has the same A2C as most 170mm forks, you should be perfect.

    Depending on what I get for a fork (I've been offered one, but the specifics aren't clear yet) I'm considering going this route myself.

  12. #712
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    Quote Originally Posted by Groghunter View Post
    Durolux has the same A2C as most 170mm forks, you should be perfect.

    Depending on what I get for a fork (I've been offered one, but the specifics aren't clear yet) I'm considering going this route myself.
    Good news for me then eh?

  13. #713
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    What do You guys think, is our forks in OnOne next monday(20.5) like they say....

  14. #714
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    Indeed I too am looking forward to this date with a sense of trepidation. Other online uk retailers seem to be getting these forks back in stock now so hopefully that means rockshox is delivering elsewhere... And on one should have its batch soon if not already.

  15. #715
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    So a I had a thought...I wonder if the EG's that are out of spec can fit 650B wheels? If they are coming out with a slightly shorter chainstay to fix it, is the orignal chainstay a hair long? I put a 650B wheel and tire on the rear of my V2 and it cleared the chainstay by 3-4mm, at full compression it was only a few mm from hitting the seatube so shimming the shock stroke would be wise. Out of spec EG with a 150mm 650B fork?

  16. #716
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    Could be, cause the further it's into travel, the more tire clearance you have

  17. #717
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    Craigstr, you're making murky waters even more muddy.

  18. #718
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    Porque? Could be the 650B El guapo everyone wants!

  19. #719
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    because no one here can seem to figure out what the protocol is for their current issue, much less trying to figure out this new option.

  20. #720
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    Brant, do You have the forks?!?!?

    Don't tell me to contact CS, nobody answer's me there...

  21. #721
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    Nice job from on-one. No one answers any emails...

    Has anyone heard anything??

  22. #722
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    Quote Originally Posted by craigstr View Post
    Porque? Could be the 650B El guapo everyone wants!
    wouldn't it be better if it was the 26" el guapo everyone upset paid for????

  23. #723
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    Quote Originally Posted by Hösö View Post
    Nice job from on-one. No one answers any emails...

    Has anyone heard anything??
    Im in the same boat here! So frustrating!

  24. #724
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    hang in there, you'll achieve total exasperation before too long
    breezy shade

  25. #725
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    Still nothing from CS...

  26. #726
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    I bet, that on-one's plan is that they keep customers waiting untill they frustrated and cancell they orders. No money lost in the form of forks...

    Just lose few customers.

    This is so bad customer service.

    First they answer mails, now, time's up, no answers!

    I know, they don't have our forks! And do they even have our frames??


    Yes, this is just one poor guy wailing on the internet! But I don't think that I'm only one...

  27. #727
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    Quote Originally Posted by Hösö View Post
    I bet, that on-one's plan is that they keep customers waiting untill they frustrated and cancell they orders. No money lost in the form of forks...

    Just lose few customers.

    This is so bad customer service.

    First they answer mails, now, time's up, no answers!

    I know, they don't have our forks! And do they even have our frames??


    Yes, this is just one poor guy wailing on the internet! But I don't think that I'm only one...
    no replies via Twitter either, I feel the same mate, ordered it back in March, been messed around since then, now I have all the parts and no frame + forks, actually sold my other 160mm forks and my other bike to fund the build. All the days I should have been riding, ive spent checking emails and making phone calls about this! its ridiculous. Was told I'd have everything at the start of april, then it changed to mid april, then may, then end of may, then an actual date (21st may) now that day has passed and im just being ignored. I feel its too late to cancel it now as I have bought stuff specific for the EG (just spent another £50 on the invisiframe kit for it) and waited all this time. Pissed off is an understatement

    /rant
    Last edited by Ben Arnold; 05-22-2013 at 01:32 PM.

  28. #728
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    Yep, same here!

    Empty promises and all my parts are for EG.

    Are You planing to wait or what?!

  29. #729
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    There are frames coming 'in stock' on th UK site in dribs and drabs... I'm waiting for a black large with ccdb shock. There is one available for purchase right now! I'm hoping that logic would prevail and they are setting aside pre-orders first with surplus then going out for general sale but then I just don't know... So I can only deduce that the delay to our orders going out is the damn fork that was supposed to be a compensatory 'gift' and is now derailing the whole process. Another conspiracy theory is that this is all just a charade to buy more time to get stock refabricsted from scratch!

    I have written what might be my final polite request to CS for an update on my order.

  30. #730
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    Well I know a lot of people have been saying "you chose the option to wait" and "you could have had a refund blah blah.." which is true, and to be fair on-one are offering us a good deal by giving us the correct fork. So yeah I will wait, I did choose to wait, but the thing is I was first told a few weeks, then told a month, then another month, and so on... I just feel I'm being pissed about a bit. Why can't someone just say "its going to be this date" or whatever, not fob me off with some bull dates every time I ask them? But what has annoyed me the most is the fact that they have just flat out ignored me as of the 21st (and it seems a few others on here too) It may be a cheap frame in comparison to its competitors but its a lot of money to me, I've spent about £2000 on this bike now and I can't afford to cancel it and go somewhere else, I haven't got another 2k to spend on a different frame and fork! So it seems on one have me by the balls! and sods law the frame and fork will turn up this winter when all the trails have gone to shit and I've got to wait another 6 months for some nice weather again! I think I'm just pissed because I can't ride my bike!

  31. #731
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    There are frames coming 'in stock' on th UK site in dribs and drabs... I'm waiting for a black large with ccdb shock. There is one available for purchase right now! I'm hoping that logic would prevail and they are setting aside pre-orders first with surplus then going out for general sale but then I just don't know... So I can only deduce that the delay to our orders going out is the damn fork that was supposed to be a compensatory 'gift' and is now derailing the whole process. Another conspiracy theory is that this is all just a charade to buy more time to get stock re fabricated from scratch!

    I have written what might be my final polite request to CS for an update on my order. I'm supposed to be riding my bike in Les Arcs in just over a month and now have start looking at rental options....

    I share in all your pain and frustration!

  32. #732
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    Yeah, all I want is my frame and that fork that they promised!

    AND IN THAT TIME THAY TOLD ME!!!

    Brant, grow some ball's, again!

  33. #733
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    Also there are other options that could be pursued if rockshox is ultimately to blame for delayed delivery... Another brand of 170mm fork perhaps? Throw more money at the CS stuff up and buy in stock from other online retailers that have a lyrik rc2dh... I'd honestly happily chip in extra to help my cause!

  34. #734
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    Lyriks are mid-air and due in.

    Please be aware I will not reply to any profanity laden emails and of course if you are unhappy we can always issue a full refund with full recompense of any loss of interest at double Bank of England base rate.

  35. #735
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    in all honesty a free?? fork on the delayed purchase or warranty of a $1000 full suspension frame is a pretty good deal. i imagine people haven't asked for a refund because most quality fs frames start at $1500 for just a frame, let alone a 170mm travel fork. on-one must be losing their shirt on this deal and yes, all are able to move on and take a refund. i guess frugality is playing a part on people not doing so.

    in the end people are getting a decently designed fs frame for a pretty damn good price. there have been countless posts about the loww bb issue so not many can actually still be surprised by this. hopefully on-one gets their 5h!t together after this and sales continue to go well as in all honesty they have been pretty fair taking care of people despite the train wreck this has been overall. i dont't think people have much to complain about in waiting for a $100 fame and fork deal

  36. #736
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    A free Lyrik?... wow, is this true?

  37. #737
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    Is it great deal?! No one had the fork yet....

    Don't You understand why we are wailing?!?!

    Empty promises, CS won't answer our mails, no info, no nothing...

    We have been waiting now 6months. No frame+no "free" fork=no bike= 0 days of riding!!!

  38. #738
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    I don't want to start another can of worms here. Yes I know of 2 who already got their Lyriks.

    1 had his frame changed

    Apparently it seems to be different options and answer depending at which point it was asked. Also depending on which side of the pond these refunds/replacement were directed and I would think nicely worded emails wouldn't hurt and probably gets a better/ faster response.

  39. #739
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    Quote Originally Posted by Hösö View Post
    Don't You understand why we are wailing?!?!
    I do not.

  40. #740
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    I have not been following this thread much, have been pricing forks lately so I know what I am talking about.This is an unreal deal.. Definitely annoying to not have things delivered when promised..hope this gets sorted soon so those that choose to wait for the free lyrik can get out and ride

    PS- THAT IS A CRAZY DEAL!!

  41. #741
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    Yes this is in fact a good deal and thats why I'm waiting, I hope they do get there shit together and I hope what brant says is true. And for the record I have never sent any emails that were even slightly profound or threatening or anything. I have been very nice about the whole thing, its just the last few days of being ignored by CS has lead me here.

  42. #742
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    Yes, deal is good. But where is CS? Why no emails? Why empty promises?

    Meaby this CS what You guys get is normal, but where I live thats just BS...

    Meaby this is normal to You Axe, but it's not normal to me! I work with lots of customers! And I know what they get when they are doing business with me! I don't ignore customers, or forgot their emails. I call if there is delays... I keep my customers inform about everything! And I KNOW THAT MY CUSTOMERS ARE HAPPY!

    Meaby Axe You should visit my shop, so You know what is good customer service!!

  43. #743
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    Quote Originally Posted by Hösö View Post
    Yes, deal is good. But where is CS? Why no emails? Why empty promises?

    Meaby this CS what You guys get is normal, but where I live thats just BS...

    Meaby this is normal to You Axe, but it's not normal to me! I work with lots of customers! And I know what they get when they are doing business with me! I don't ignore customers, or forgot their emails. I call if there is delays... I keep my customers inform about everything! And I KNOW THAT MY CUSTOMERS ARE HAPPY!

    Meaby Axe You should visit my shop, so You know what is good customer service!!

    you are waitig because the frame is a killer deal even before the free fork. i waited 10 months for my chilcotin and paid $2000+ for the frame with no free fork. move on and pay up if you want a frame today. a free fork on a $1000 frame for a wait is a smoking deal.

    fawk, on-one is losing their shirt on this deal. so you expect what exactly? you are getting a frame that is selling for $800 and they are throwing in a fork valued at ?? 750? and you are complaining??????????????? seriously, at this point on-one has admitted they've fawked up. they are giving you a fork and you are still whining???

    if you aren't happy, get your money back and move on. but obviously you know an amazing deal when you see it so sit back, shut up and wait for it

  44. #744
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    Hi normally I would normally just ask the company responsible directly for these sort of technical questions. However after receiving an email from on-one today on a completely different matter and getting one incorrect answer and one question not answered properly I hope people don't frown upon me asking this here.

    I know the correct v3 frames need a 170mm fork to achieve the correct geo but is this with a ZS or with a EC with 15mm a bottom stack height of 15mm i.e, On-One Smoothie headset?

  45. #745
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    Quote Originally Posted by fr0sty125 View Post
    Hi normally I would normally just ask the company responsible directly for these sort of technical questions. However after receiving an email from on-one today on a completely different matter and getting one incorrect answer and one question not answered properly I hope people don't frown upon me asking this here.

    I know the correct v3 frames need a 170mm fork to achieve the correct geo but is this with a ZS or with a EC with 15mm a bottom stack height of 15mm i.e, On-One Smoothie headset?
    Official on-spec dimension dictates an EC lower cup (Smoothie Mixer).
    However, in a curve ball to all this discussion about static height and on-centre or a bit below, our great friend Ed Oxley at Greatrock, since yesterday, is now happily riding around on a current El Guapo SRAM X9 26in wheeled V3 complete bike with a 160mm Lyrik fork, "no pedal strikes" and he loves it.

  46. #746
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    Quote Originally Posted by brant View Post
    Official on-spec dimension dictates an EC lower cup (Smoothie Mixer).
    However, in a curve ball to all this discussion about static height and on-centre or a bit below, our great friend Ed Oxley at Greatrock, since yesterday, is now happily riding around on a current El Guapo SRAM X9 26in wheeled V3 complete bike with a 160mm Lyrik fork, "no pedal strikes" and he loves it.
    Thanks for the quick reply Brant. I'm sure it will be a fantastic ride just wanted to make sure I got everything right in my head on the geo front so I don't get any surprises.

  47. #747
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    Facts:-
    A 170mm Lyrik at 33% sag is the same ride height as a 160mm Lyrik at 29% sag, or a 150mm Revelation at 21% sag.

  48. #748
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    Quote Originally Posted by brant View Post
    However, in a curve ball to all this discussion about static height and on-centre or a bit below, our great friend Ed Oxley at Greatrock, since yesterday, is now happily riding around on a current El Guapo SRAM X9 26in wheeled V3 complete bike with a 160mm Lyrik fork, "no pedal strikes" and he loves it.
    I can't tell you how happy I am for him.

    Have those 170s landed yet? Seems one-one customer service is going through a no-email reply phase on this subject.

    And yes - I am tight and would rather a frame and fork for £800 than a refund on a frame that would only buy me half another decent frame. Dont hate me for it.

  49. #749
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    Quote Originally Posted by brant View Post
    Facts:-
    A 170mm Lyrik at 33% sag is the same ride height as a 160mm Lyrik at 29% sag, or a 150mm Revelation at 21% sag.
    Ed Ox on a 160mm Lyrik and no pedal strikes? That's good to hear thanks for the info^

    Headtube angle becomes 67.5 with a 160mm on it? Is that the correct assumption?

  50. #750
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    Hmmm...

    I got an email yesterday from on-one...

    "Another problem we have is that the super raw frame is out of stock and we don’t currently have any on order."

    How this can be possible? Where did my frame disappear? I've been told that my frame is waiting that fork and caboom! No frame and forks are coming till mid June?

  51. #751
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    Quote Originally Posted by Hösö View Post
    Hmmm...

    I got an email yesterday from on-one...

    "Another problem we have is that the super raw frame is out of stock and we don’t currently have any on order."

    How this can be possible? Where did my frame disappear? I've been told that my frame is waiting that fork and caboom! No frame and forks are coming till mid June?
    What size frame?

  52. #752
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    Large with ccdba

  53. #753
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    Just got off the phone with CS, I asked if I could come by the shop today and pick my frame up so I can at least start my build while waiting for the forks. The guy told me the forks have again been pushed back to the 14th of June but this date is "not 100%" so I told him that brant said yesterday the forks were "mid-air" to which he said he knew nothing about and would have to check with brant.

    When asked if I could collect my frame he said he wasn't sure because if I take the frame today then they (and I quote) "may never get the forks in"

    Make of that what you will, he said he would get back to me about picking it up, so we shall see.....

  54. #754
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    Quote Originally Posted by Ben Arnold View Post
    Just got off the phone with CS, I asked if I could come by the shop today and pick my frame up so I can at least start my build while waiting for the forks. The guy told me the forks have again been pushed back to the 14th of June but this date is "not 100%" so I told him that brant said yesterday the forks were "mid-air" to which he said he knew nothing about and would have to check with brant.

    When asked if I could collect my frame he said he wasn't sure because if I take the frame today then they (and I quote) "may never get the forks in"

    Make of that what you will, he said he would get back to me about picking it up, so we shall see.....
    Ben. I'd like to apologise to you and everyone else for my misinformation about the forks being "mid air". That was the situation as I understood it, as I know the forks have completed and were shipped to our agents. I will seek to find out accurate landing times and what the issues are.

    As to our staff saying that we may 'never get the forks in', that's a message I'm concerned to hear that they are giving out - it's certainly not the case.

  55. #755
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    And frames?

    My frame? Do You have thous?

  56. #756
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    Quote Originally Posted by Hösö View Post
    And frames?

    My frame? Do You have thous?
    I have someone finding a large super raw frame in spec specifically for you.

    I do understand why CS might not see that on the system, as all frames were moved off stock for QC checking, and are being moved back in, in a staged manner.

    I am confident we have a Large Raw in spec for you, and someone is finding me one today.

  57. #757
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    So can I come pick my frame up today then?

  58. #758
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    Quote Originally Posted by brant View Post
    As to our staff saying that we may 'never get the forks in', that's a message I'm concerned to hear that they are giving out - it's certainly not the case.
    Brant, as soon as you get some firm info on the expected arrival of the forks could you please let us know?

    Cheers

  59. #759
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    Quote Originally Posted by Ben Arnold View Post
    So can I come pick my frame up today then?
    I'm afraid I'm not in the office today, due to personal reasons, and not best placed to arrange or confirm this for you Ben.

    Sorry.

  60. #760
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    Quote Originally Posted by TypeR View Post
    Brant, as soon as you get some firm info on the expected arrival of the forks could you please let us know?

    Cheers
    Certainly.

    And we're seeking to clarify the information that we're putting out.

  61. #761
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    Quote Originally Posted by brant View Post
    I'm afraid I'm not in the office today, due to personal reasons, and not best placed to arrange or confirm this for you Ben.

    Sorry.
    Just phone them and tell them YES.....?

    Also at this point could I just take a set of the 160mm Lyriks you have in stock and be done with it all?

  62. #762
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    Why is bottom bracket height on my new EG V.3 so low?

    Quote Originally Posted by brant View Post
    Certainly.

    And we're seeking to clarify the information that we're putting out.
    Much appreciated

  63. #763
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    I'd like to get that offer too!!

    160mm lyrik would fit great for me!!

  64. #764
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    This is the f@ck up that just keeps on giving...

  65. #765
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    Quote Originally Posted by topcatno1 View Post
    This is the f@ck up that just keeps on giving...
    I am not sure I could have written something so dramatic, or even imagined anything of this scale.

    It's quite a challenge.

  66. #766
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    Could you respond to my question please brant?

  67. #767
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    Quote Originally Posted by Ben Arnold View Post
    Could you respond to my question please brant?
    My answer remains the same as last time Ben.

    I'm afraid I'm not in the office today, due to personal reasons, and not best placed to arrange or confirm this for you Ben.

    Sorry.

  68. #768
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    Okay thank you, sorry I wasted your time. I'm sure i'll hear nothing back from the shop, who have my frame which I have paid for, but won't let me have. cheers, great.

    I can highly recommend on-one! they are so great, the customer service is top notch.

  69. #769
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    Quote Originally Posted by brant View Post
    I am not sure I could have written something so dramatic, or even imagined anything of this scale.

    It's quite a challenge.
    I bet. Not sure if you were being sarccy, but fair play to you for sticking your neck out on here though. The problem is that every time anyone mentions an El Guapo on t'internet these days they get refered back to this thread. Not great for Titus.
    You can see why people think the gift of a free fork is an empty promise, putting back the dates every few weeks just seems like fobbing us off. I will probably end up returning my frame and buying a Covert or a Mega like I should have done in the first place.

  70. #770
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    Quote Originally Posted by Ben Arnold View Post
    Okay thank you, sorry I wasted your time. I'm sure i'll hear nothing back from the shop, who have my frame which I have paid for, but won't let me have. cheers, great.

    I can highly recommend on-one! they are so great, the customer service is top notch.
    I see you're actually *in* Rotherham.

    If you can email me your details to brant at on dash one dot co dot uk I'll see what I can do for you.

  71. #771
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    Quote Originally Posted by topcatno1 View Post
    I bet. Not sure if you were being sarccy, but fair play to you for sticking your neck out on here though. The problem is that every time anyone mentions an El Guapo on t'internet these days they get refered back to this thread. Not great for Titus.
    You can see why people think the gift of a free fork is an empty promise, putting back the dates every few weeks just seems like fobbing us off. I will probably end up returning my frame and buying a Covert or a Mega like I should have done in the first place.
    With the forks arriving, a chainstay section in testing, I can see a light at the end of the tunnel.

    We have clarity on specification, we have supply. We have have forks in the air for people we mis-sold a frame to.

    I do hope the light at the end of the tunnel isn't a train coming towards me.

  72. #772
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    Is it possible to have the frame that I paid? And forgot that "free" fork?? Or do I still need to wait that fork?

  73. #773
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    Quote Originally Posted by Hösö View Post
    Is it possible to have the frame that I paid? And forgot that "free" fork?? Or do I still need to wait that fork?
    Certainly, and we can offer you a credit on your account with us instead.

    If you wish to proceed in this way, please do it through our customer service channel, not by talking with a designer on a forum.

  74. #774
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    Quote Originally Posted by brant View Post
    Certainly.

    And we're seeking to clarify the information that we're putting out.
    which has been going on for what, 'bout 2 years?!?
    breezy shade

  75. #775
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    Quote Originally Posted by anvil_den View Post
    I don't want to start another can of worms here. Yes I know of 2 who already got their Lyriks.

    1 had his frame changed

    Apparently it seems to be different options and answer depending at which point it was asked. Also depending on which side of the pond these refunds/replacement were directed and I would think nicely worded emails wouldn't hurt and probably gets a better/ faster response.
    so i guess these 2 guys you know that got their free Lyriks are local to your area, the Philippines? i also assume that neither of them ever were on here? can you give some detail as to just how they accomplished this? who they dealt w/, when they got theirs after they started the process, etc, etc? maybe they could join Mtbr. forums & fill us in themselves to give us real hope that it's worth hanging in there.
    breezy shade

  76. #776
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    Got the EG with that low BB...bought a few months ago, just have accidentally found this theme.
    Suspected that smth was wrong with it before but thought it was becouse of slackset installed (and short fork - sektor).
    Now it has ~ 0 BB drop with external headset and long 170 mm Marzochi fork.

    Will the CS send me replacement chainstay ? I`m in Moskow, Russia.

  77. #777
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    have any of you out there seen the latest MTBR writeup on the Pivot Firebird 27.5? the first page has a couple paragraphs that should be required reading for the powers that be at On One/Titus. not that i think it would do any good, but hey...if only...
    breezy shade

  78. #778
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    Quote Originally Posted by nhodge View Post
    have any of you out there seen the latest MTBR writeup on the Pivot Firebird 27.5? the first page has a couple paragraphs that should be required reading for the powers that be at On One/Titus. not that i think it would do any good, but hey...if only...
    Brodiegirl is no "Wussie tag along the ride with the guys type of chick"; she learned to ride in the north shore. She would most likely shame most of us on a knarly ride.
    ****

  79. #779
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    Bomber 55 CR

    Quote Originally Posted by maxus View Post
    Got the EG with that low BB...bought a few months ago, just have accidentally found this theme.
    Suspected that smth was wrong with it before but thought it was becouse of slackset installed (and short fork - sektor).
    Now it has ~ 0 BB drop with external headset and long 170 mm Marzochi fork.

    Will the CS send me replacement chainstay ? I`m in Moskow, Russia.
    This is good news for me. I just got a Marzo 170mm too

    Why is bottom bracket height on my new EG V.3 so low?-p4pb9643364.jpg

  80. #780
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    I see on the on one FB page that Titus is testing rockers on the tr26 with cddb... Since we're already waiting for our el guapo's why not use the opportunity to fix the fouling of the cddb air can in 'progressive mode' and ship them out with this mod at the same time... Just a thought... This suggestion is of course posted with the proviso that no further delay is caused by it...

  81. #781
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    Quote Originally Posted by davidlouis View Post
    I see on the on one FB page that Titus is testing rockers on the tr26 with cddb... Since we're already waiting for our el guapo's why not use the opportunity to fix the fouling of the cddb air can in 'progressive mode' and ship them out with this mod at the same time... Just a thought...
    Because the CCDB doesn't need running in progressive mode to be made more progressive. It's just mixing bolts around for no reason.

    Need more progression, then shim the air can.

  82. #782
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    Quote Originally Posted by brant View Post
    Because the CCDB doesn't need running in progressive mode to be made more progressive. It's just mixing bolts around for no reason.

    Need more progression, then shim the air can.
    Yes I'm aware of this but it would make it all idiot proof...and workable whichever way 'out the box' DIY shimming of rear shocks is not for everyone and the guys at the LBS can be 'bush mechanics' and I'm not about to trust them with a pricey cddb.

    Anyway like I said... Just a thought.

  83. #783
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    Quote Originally Posted by brant View Post
    Because the CCDB doesn't need running in progressive mode to be made more progressive. It's just mixing bolts around for no reason.

    Need more progression, then shim the air can.

    In fact, at least one person on the Cane Creek lounge has had success running the XV air can, which would in fact make it LESS progressive. I'm just a bit worried that the bigger air can would make it rub in even the linear setting, can you comment Brant?

  84. #784
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    Quote Originally Posted by Groghunter View Post
    In fact, at least one person on the Cane Creek lounge has had success running the XV air can, which would in fact make it LESS progressive. I'm just a bit worried that the bigger air can would make it rub in even the linear setting, can you comment Brant?
    The bigger can isn't bigger in diameter as far as I know, but it's got a "hump" in it which adds more volume. I think. Josh showed me it at Taipei, but said "your bikes don't need this".

  85. #785
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    BTW - I'm bailing when this thread gets to 800 posts. OK ;-)

  86. #786
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    Quote Originally Posted by brant View Post
    The bigger can isn't bigger in diameter as far as I know, but it's got a "hump" in it which adds more volume. I think. Josh showed me it at Taipei, but said "your bikes don't need this".

    For reference here's the user in question, and there's posts from Cane Creek telling him to try the XV can: The Lounge | Feed

    I wouldn't know, as I'm still stuck with the Monarch (kinda, I sent it back to Michael to see if RS can fix the rebound knob being useless.)

  87. #787
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    Brant, have the Lyriks landed yet?

  88. #788
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    Thread has gone quiet.... anyone heard anything from On-One?

  89. #789
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    I have been told by customer services that forks are due in mid June and frames mid July... At least now the compensatory fork has been added to my order and I could at least choose the colour...

  90. #790
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    Quote Originally Posted by davidlouis View Post
    I have been told by customer services that forks are due in mid June and frames mid July... At least now the compensatory fork has been added to my order and I could at least choose the colour...
    I guess mid June is only a couple of weeks away. I've sent them an email this morning, so I'll see what response I get.

  91. #791
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    Went to the shop the other week, was told they had 2 shipments of the forks. one batch has been delivered and the other is on its way.

    the guy asked for my phone number, said he'd chase it up and phone me back that same day, that was 10 days ago now and heard nothing back yet?

  92. #792
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    Ed Oxley it seems, is one if the few who can get an el guapo on demand at this moment in time. Interesting how in his latest post on 'great rock' with a video of him riding his, he mentions not experiencing the same pedal strike phenomenon on a 160mm fork. I guess he is lucky enough to have an 'in spec' frame...

  93. #793
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    anybody really believe one On One word?
    breezy shade

  94. #794
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    I was told that my fork will be shipping today a week ago.
    So I hope they do ship it out today.

  95. #795
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    Quote Originally Posted by Hydesg View Post
    I was told that my fork will be shipping today a week ago.
    So I hope they do ship it out today.
    no fork yet? did you get a shipping # so you can track the in route progress?
    breezy shade

  96. #796
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    My corrected frame is sent out today, waiting for tracking number.

  97. #797
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    Why is bottom bracket height on my new EG V.3 so low?

    My fork arrived today lads, will get it fitted at the weekend and see what the BB drop is like

  98. #798
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    Went to On One/Planet X today to get an EL Guapo frame they were really helpful and it is clear that they are trying very hard on the QC issues of the frame and a lot of staff were aware of how much of an issue it has been. Anecdotally there seem to be issues with the stock system as the frame colour I wanted could not be located anywhere and while I was in there 2 other people had stock issues. When I was there I asked them to fit the shock, got home now and just noticed that shock is fitted the wrong way up.... Oh well I should have probably just fitted it myself.

    Looks great though.. Really stoked to get riding it!

  99. #799
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    I am still waiting on the other side of the world but there is movement for me too albeit slowly... First apparently 40 black lyrik forks arrived instead of 20 white and 20 black and I took the offer of a change of colour to black to prevent further delay. Then a day later the black frame with CDDB i was told was 'in stock' was apparently not (this confirms the stock system issue) and I took the offer of an Orange frame available 'immediately'. Now my order is 'ready to be shipped' but interestingly the price for the frame has inflated to the UK online store price instead of the ex VAT price and I'm now trying to sort that out so I don't get burnt extra at customs... So in the end there are lots of gremlins still lurking it seems but hopefully I will be smiling soon.

    Quick... only one post after this till Brant bails on this thread! :-)

  100. #800
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    Quote Originally Posted by davidlouis View Post
    Quick... only one post after this till Brant bails on this thread! :-)
    Done.

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