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  1. #501
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    I've received a reply already and it appears they will take care of me. Kudos to Titus customer support.

  2. #502
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    Quote Originally Posted by BillT View Post
    I've received a reply already and it appears they will take care of me. Kudos to Titus customer support.
    But we gotta wait, the new batch is still having the same problem.

  3. #503
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    What really? New new batch? saw all are out of stock, any news from on-one?

  4. #504
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    This is from another forum - "spoke to Customer service manager who has informed me the batch of EG are being checked for shock clearance and think there are faults with this batch, they have told me i will find out on Monday if my frame has the OK or is faulty and that some that have already been dispatched already may well be faulty and need to be returned".

    So it looks like i will have to wait a while longer for a EG

  5. #505
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    jesus christ.
    er i'm going out for a ride on my EG

    meanwhile, someone in Taiwan is probably being shot.. (j/k)

  6. #506
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    i'll just wait till they give me the green light to send my frame for a one to one exchange... in the meantime...

    let's ride! (and hope i'll not destroy my HT pedals... )

  7. #507
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    So the exchanges we all guys got are faulty too????
    "Do not go where the path may lead. Go instead where there is no path and leave a trail" Ralph Waldo Emerson

  8. #508
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    I would like to hear the ones wich will be next in stock are OK. Just sold my frame, to buy a EG but starting to regret this every new post i read here..

  9. #509
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    Nukeproof makes a Headset with 20mm lower cup stackheight.

    49IETS
    Ø56
    x49.57mm
    Internal 8.5mm External 20mm
    20.9mm
    1-1/8" taperd steerer fork
    in 1.5" headtube
    ZS49/28.6 | EC49/40
    167g

    Would this fit the El guapo?
    Puts the BB little bit higher and i guess that HA would be 67deg with an 150mm fork?

  10. #510
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    Guys,
    At some point you are going to have pull away from this unwavering alliance to Titus's 'regardless of what happens attitude' that I openly admit I have been responsible for being loyal to also.

    I am the guy who opened the can of worms on the CCDB Air rubbing on the rocker, even though a dude last year was almost put on trial for mentioning it and shot down in flames on here. I have since had an email from On One saying that it is their fault as the shock did not fit in the frame in the forward link, however that is it. Admittance, but no solution other than not use it, even though my frame and shock are damaged. Since then I have asked 3 times for my money back as it is within 28 days and in the two weeks they have had my frame, they have not replied to any emails, rang me back or wrote to me. I told Brant that if I hadn't had a reply by Friday then I had no choice but to make you guys aware and to go down the Small Claims Court route. He said he would push this all the way to the CEO and still, 4 days on, nothing.

    I am a Rockstar owner and my missus races a whippet, however this current behaviour is not befitting the way any loyal customer, or even a first timer should be treated. I used to think Renagade was a little harsh on brant and On One, however , he was bang on.

    Your boys asked for this Brant,

    Fellas, take your money somewhere where they get it right and give a **** if it goes wrong.

    We all deserve a lot better.

    All the best,
    Lee.

  11. #511
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    Noted. Raised again.

    If you've escalated it to Small Claims Court, I'll be minded not to comment further and let legal action take it's due course.

  12. #512
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    Quote Originally Posted by Rock500 View Post
    This is from another forum - "spoke to Customer service manager who has informed me the batch of EG are being checked for shock clearance and think there are faults with this batch, they have told me i will find out on Monday if my frame has the OK or is faulty and that some that have already been dispatched already may well be faulty and need to be returned".

    So it looks like i will have to wait a while longer for a EG

    Clearly to ensure any customers wanting a replacement are happy with that replacement, it makes sense to QC those coming in. As far as I know, non have been dispatched unchecked, but I'll be clarifying that tomorrow.

  13. #513
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    @Brant,

    Let legal action take it course?

    I totally understand that this is not your fault, you have tried to sort this from your position even though warranty is not your job but your warranty department are unresponsive.

    I catorgorically won't let legal action just take its course. I will let everyone know what is going on via freedom of speech and with the use of facts only. The reason for this is that these guys deserve to know what could happen if they hand over their hard earned cash to Titus and they become 'unresponsive'

    £60 to start the claims process, I'm sure it will cost you a lot more in lost orders than what it would have cost to refund me my money.

    I can't for the life of me think how your colleagues would have thought this would end?Admit to tolerance issues, withhold my frame, go missing for two weeks and expect no come back?

    How would you feel Brant? Honesty and Integrity please.

    Lee.

  14. #514
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    Quote Originally Posted by brant View Post
    Noted. Raised again.

    If you've escalated it to Small Claims Court, I'll be minded not to comment further and let legal action take it's due course.
    ce ,


    hey there Brant,

    i just got back from a nice, long sweaty ride today. i'm sending you my sweat saturated chamois underware. chew on those for a while.
    breezy shade

  15. #515
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    Quote Originally Posted by leejords View Post
    I used to think Renagade was a little harsh on brant and On One, however , he was bang on.

    Your boys asked for this Brant,

    Fellas, take your money somewhere where they get it right and give a **** if it goes wrong.

    We all deserve a lot better.

    All the best,
    Lee.
    Thank you for that Lee. It's a little rough being the first person to do all the whining and complaining, who is seen as a whiney beotch.
    Brant, time to pull a rabbit out of your arse.
    Craigstr, your sponsor needs your help, you,ve been very quiet lately
    ****

  16. #516
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    Quote Originally Posted by leejords View Post
    Guys,
    At some point you are going to have pull away from this unwavering alliance to Titus's 'regardless of what happens attitude' that I openly admit I have been responsible for being loyal to also.

    I am the guy who opened the can of worms on the CCDB Air rubbing on the rocker, even though a dude last year was almost put on trial for mentioning it and shot down in flames on here. I have since had an email from On One saying that it is their fault as the shock did not fit in the frame in the forward link, however that is it. Admittance, but no solution other than not use it, even though my frame and shock are damaged. Since then I have asked 3 times for my money back as it is within 28 days and in the two weeks they have had my frame, they have not replied to any emails, rang me back or wrote to me. I told Brant that if I hadn't had a reply by Friday then I had no choice but to make you guys aware and to go down the Small Claims Court route. He said he would push this all the way to the CEO and still, 4 days on, nothing.

    I am a Rockstar owner and my missus races a whippet, however this current behaviour is not befitting the way any loyal customer, or even a first timer should be treated. I used to think Renagade was a little harsh on brant and On One, however , he was bang on.

    Your boys asked for this Brant,

    Fellas, take your money somewhere where they get it right and give a **** if it goes wrong.

    We all deserve a lot better.

    All the best,
    Lee.
    Lee. Ask brant about the reason the cable housing guides under the top tube are misaligned. Another reason i won't be buying any more titus frame (owner of 7 titus bikes). I sent a picture of the guides on my v3 27.5 to Gore Rideon and they said not to use their cables because it would void the warrenty.Ray Charles could have done a better job.

  17. #517
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    Quote Originally Posted by brant View Post
    Clearly to ensure any customers wanting a replacement are happy with that replacement, it makes sense to QC those coming in. As far as I know, non have been dispatched unchecked, but I'll be clarifying that tomorrow.
    Yes we are happy with the replacement procedure and all but I think that the problem is not yet solved. If you can see a few posts earlier I got my new frame and there was still a BB drop. I remind you that I have a 170mm fork (556 a2c) but I had a slackset on. So I decided to get a smoothie mixer headset in order to gain that 15mm more from the external cup (but loose the -1 degree ) but finally I would for sure have BB rise!!!!
    I wish...
    I bought the smoothie, installed it and still have a BB drop of 4-5mm.... Am I doing something wrong? I cannot believe I waisted my money for the smoothie with no result...
    "Do not go where the path may lead. Go instead where there is no path and leave a trail" Ralph Waldo Emerson

  18. #518
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    Quote Originally Posted by jappo View Post
    I would like to hear the ones wich will be next in stock are OK. Just sold my frame, to buy a EG but starting to regret this every new post i read here..
    i'm not regretting it just because of it's low BB. it's still ok to ride but it takes more skill to ride and control the pedaling, who knows, it might improve my riding skill. :P

  19. #519
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    just to be clear, i'm no titus defender. i'm happy to wait for them to clear the BB issue and if i'm not misled, it's due to QC issue.

    for now, i'll wait (not too long i hope).

    i was all about to pack up the frame and wait for a pick up till i was informed that the QC issue is still not resolved and i'm glad i was given that info.

    however, a heads up on this issue will be nice, to wait for something without a timeline is pretty worrying, and no doubt annoying.

  20. #520
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    Quote Originally Posted by George Gr View Post
    Yes we are happy with the replacement procedure and all but I think that the problem is not yet solved. If you can see a few posts earlier I got my new frame and there was still a BB drop. I remind you that I have a 170mm fork (556 a2c) but I had a slackset on. So I decided to get a smoothie mixer headset in order to gain that 15mm more from the external cup (but loose the -1 degree ) but finally I would for sure have BB rise!!!!
    I wish...
    I bought the smoothie, installed it and still have a BB drop of 4-5mm.... Am I doing something wrong? I cannot believe I waisted my money for the smoothie with no result...
    Please contact our returns department to discuss this with them.

  21. #521
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    Quote Originally Posted by leejords View Post
    £60 to start the claims process, I'm sure it will cost you a lot more in lost orders than what it would have cost to refund me my money.
    I understand your money has now been refunded in full?

  22. #522
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    Quote Originally Posted by brant View Post
    Please contact our returns department to discuss this with them.
    I already did. Since last week and I am waiting a feedback.
    "Do not go where the path may lead. Go instead where there is no path and leave a trail" Ralph Waldo Emerson

  23. #523
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    @George Gr. I wouldn't hold your breath mate. If its anything like me the only way you will get a response is to take time out of your day to chase them with emails, get in touch with their designer, make the CEO aware and then when that fails look at minor legal action.

    @Brant. Yes, after your intervention for the second time, and after two weeks with my frame and 10 days since admitting that the CCDB air does not fit in the rocker in the forward position, your guys have indeed issued me a refund this lunchtime.

    Not exactly the best way to do business though is it? The designer doing the job of the warranty team. You should be paid more in my opinion and if this was the team that I manage or any other team in my organisation then they would be getting called in for a 'chat without coffee'

    When is it going to end Brant? The Titus Fireline that has to become a 'fileline' because of QC issues, the bb issue that just never seems to go away and now the Air Can that doesn't fit in your rocker? Maybe you need to take a leaf out of Banshees book and have one of the owners stationed in Taiwan overlooking the manufacturing processes step by step. They have learnt from the disaster with the Rune v1 bushings and are now trying to put it right.

    I am finished with Titus after this but the true test for me will be to see what your guys do with my £60 brand new headset that was in the frame as there was no mention of return in the phonecall. Was on the verge of asking but for the final time this is not mine or your job to do so is it?

    Lee.

  24. #524
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    Quote Originally Posted by leejords View Post
    the true test for me will be to see what your guys do with my £60 brand new headset that was in the frame as there was no mention of return in the phonecall. Was on the verge of asking but for the final time this is not mine or your job to do so is it?
    I shall look into this.

  25. #525
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    Why is bottom bracket height on my new EG V.3 so low?

    Quote Originally Posted by leejords View Post
    @George Gr. I wouldn't hold your breath mate. If its anything like me the only way you will get a response is to take time out of your day to chase them with emails, get in touch with their designer, make the CEO aware and then when that fails look at minor legal action.
    I honestly didn't have any problem last time in our communication. It took a bit but everything turned out fine.
    They have already got in touch with me today after I wrote this post. It seemed that the person I send the mail to will be out of office till later this week so I will hear from him when he is back.
    It was my choice to do that. I prefer to speak with someone who knows the whole story rather than having to explain it from the begging.
    "Do not go where the path may lead. Go instead where there is no path and leave a trail" Ralph Waldo Emerson

  26. #526
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    Quote Originally Posted by kenny78 View Post
    just to be clear, i'm no titus defender. i'm happy to wait for them to clear the BB issue and if i'm not misled, it's due to QC issue.

    for now, i'll wait (not too long i hope).

    i was all about to pack up the frame and wait for a pick up till i was informed that the QC issue is still not resolved and i'm glad i was given that info.

    however, a heads up on this issue will be nice, to wait for something without a timeline is pretty worrying, and no doubt annoying.
    I am in de same position here. I definately would hear some updates about the issue from Titus / On one.

  27. #527
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    by the way at planet x bikes uk the EG are in stock. That is weird.

  28. #528
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    Quote Originally Posted by jappo View Post
    by the way at planet x bikes uk the EG are in stock. That is weird.
    Sure they are. Please ask them to measure the BB height/drop before you buy one, or you may end up like many of the poor souls who have posted in this thread.
    Shame on you Titus. All talk, little real change.
    Fail.
    ****

  29. #529
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    Lee and Renegade, are you dealing with the US or UK warranty people? Or are all warranties handled by the same people? Sorry if you've already mentioned that somewhere and I missed it.

  30. #530
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    Quote Originally Posted by miniwisejosh View Post
    Lee and Renegade, are you dealing with the US or UK warranty people? Or are all warranties handled by the same people? Sorry if you've already mentioned that somewhere and I missed it.
    My issue was the shallow counterbore depth for the headset, NOT the low BB issue. I dealt with the USA group. I started my correspondence with Shiggy, who is no longer with Titus, and ended it with Brant. It is no exagerration that neither of these guys were very "customer oriented" regarding my issue, but in their defence, I had to badger them so much to take care of such a simple issue that they lost all of their bearings, and they had lost all patience with me.Iin my opinion, they still earned a grade of FAIL for their performance. Perhaps they skipped the "customer service" classes they should have attended before becoming the main cogs of a bike bussiness.
    ****

  31. #531
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    I've got v3 Medium El Guapo with Lyrik forks 160, slackset 1 degree. And i have 2mm bb rise. Perfect geometry for me.

  32. #532
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    Quote Originally Posted by mishgun1 View Post
    I've got v3 Medium El Guapo with Lyrik forks 160, slackset 1 degree. And i have 2mm bb rise. Perfect geometry for me.
    Yes it is!
    I wish I had the same.
    Mine is 170 Marz, slackset 1 degree (now smoothie) and I had 7mm bb drop (now 5mm drop)....
    "Do not go where the path may lead. Go instead where there is no path and leave a trail" Ralph Waldo Emerson

  33. #533
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    Idea!

    Oh god, thats BS.

    Btw. I just got an email...

    " I can confirm every thing is ready we are just checking over all of our frames to ensure there is no problems with them."

    And they are sending my frame end off this week!?!?

  34. #534
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    Quote Originally Posted by Hösö View Post
    Oh god, thats BS.

    Btw. I just got an email...

    " I can confirm every thing is ready we are just checking over all of our frames to ensure there is no problems with them."

    And they are sending my frame end off this week!?!?
    I wish you luck!
    "Do not go where the path may lead. Go instead where there is no path and leave a trail" Ralph Waldo Emerson

  35. #535
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    Quote Originally Posted by Hösö View Post
    Oh god, thats BS.

    Btw. I just got an email...

    " I can confirm every thing is ready we are just checking over all of our frames to ensure there is no problems with them."

    And they are sending my frame end off this week!?!?
    From what i've heard they will send by the end of the week. Hope they will say somewhere that everery thing is OK. If not i'll still be a bit of a risk to order one. I'm still in doubt if i'll place an order for a Medium one.
    Would be nice to have some reassuring of some kind..

  36. #536
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    OH_MY_****ING_GOD!!!


    I just check on-one.co.uk site, frames last update was "available in 48hours". And that was from friday till today morning? Do I remember right?? And now, ALL colours and sizes are out of stock.

    Well, what this means? All frames are still with some "little" issues? Minor problems?

    This is just wrong, really!! WTF!

  37. #537
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    I just hope this whole Taiwan QC problem does not sink the project. Not many cost effective alternatives to EG to recommend to people.

    WTF has happened to Kenesis that they did such a fcked up job?

  38. #538
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    Wow. I feel bad for everyone that has had to deal with this issue. Maybe time to find a new factory? Really unfortunate all the way 'round.
    @pinkrobeyyc
    #pinkrobeyyc

  39. #539
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    Why is bottom bracket height on my new EG V.3 so low?

    Quote Originally Posted by pinkrobe View Post
    Wow. I feel bad for everyone that has had to deal with this issue. Maybe time to find a new factory? Really unfortunate all the way 'round.
    It's not that easy... Really.
    "Do not go where the path may lead. Go instead where there is no path and leave a trail" Ralph Waldo Emerson

  40. #540
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    I feel sorry for everyone too. Especially as the anticipation of getting your new frame will have been on your minds for weeks.

    The only way to sort this was as I said before, get a titus employee in the factory, just like banshee have had to do after their previous QC issues. This would undoubtably sort the issues....

  41. #541
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    Hi all, first post here as I was just linked to this thread from another forum. I bought an El Guapo V3 frame from on one back in December. I finished my build at the weekend and took it for its first spin. First impressions were very good and I love how the bike feels. I did however have a couple of pedal strikes, and initially thought nothing of it as I knew the frame has a low BB. However since reading this thread I'm just wondering whether I have one of the defective frames or not?

    I have a small frame mated to some Fox float RL 150mm forks (525mm a/c length), a smoothie mixer headset with external lower cup (15mm including crown race) and some continental baron 2.3 tyres. I measured the bb height and bb drop using the methods in this thread and these are the results I found. So do I have an out of spec frame?
    Why is bottom bracket height on my new EG V.3 so low?-image.jpgWhy is bottom bracket height on my new EG V.3 so low?-image.jpgWhy is bottom bracket height on my new EG V.3 so low?-image.jpg

  42. #542
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    Quote Originally Posted by TypeR View Post
    I'm just wondering whether I have one of the defective frames or not?
    Looks like it. You should have around 5mm drop or so with your fork..

  43. #543
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    what axe said. a little hard to tell from photo but looks around 15mm drop? so about 10mm too low.. that's typical of the late 2012 batch apparently (not as bad as first batch mid-2012). i'd hold off asking for replacement until it's clear how latest ones have come out or what other problems they may have.. and that low isn't terrrible imho. i mean you will get some strikes, but it's also quite fun, up to you really, it's far enough out to be replaced if you want and if they have good stock!

  44. #544
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    Quote Originally Posted by Smiff View Post
    what axe said. a little hard to tell from photo but looks around 15mm drop? so about 10mm too low.. that's typical of the late 2012 batch apparently. i'd hold off asking for replacement until it's clear how latest ones have come out.. and that low isn't terrrible imho. i mean you will get some strikes, but it's also quite fun, up to you really, it's far enough out to be replaced if you want and if they have good stock!
    He can test how it would be with a nominal length fork by taking measurement wit a ~15mm 1.5" headset spacer (or just a piece of plastic pipe) placed on top of the crown race before tightening the fork down..

  45. #545
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    yeah or what i did, a ruler strapped parallel to fork leg. he needs to add 20mm to fork a2c right? (545-525mm)

  46. #546
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    Quote Originally Posted by Smiff View Post
    yeah or what i did, a ruler strapped parallel to fork leg. he needs to add 20mm to fork a2c right? (545-525mm)
    Or just place a thick book book under the front tire and subtract the resulting increase in the BB height from the measured drop..

  47. #547
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    thick book book works too but fewer measurements is better for less error.
    honestly for anyone with this much drop (i have same) and shorter than spec fork, i'd just set your suspension up properly (firm), run big tyres, thin pedals - all of which are good anyway imho - and enjoy the stability. probably... this doesn't make it ok titus!

  48. #548
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    Cheers for the quick reply lads. Sorry the photos aren't that clear, somehow they ended up on their side. Yeah the drop is bang on 15mm, so if the frame is only out by 10mm I reckon I can live with that, as I can't see 10mm making that much difference in the real world. I love the bike and the way it rides and if I hadn't of seen this thread then I would have been none the wiser. Still need to fettle the shock a bit more as I'm probably running a little too much sag so that's not going to help the situation. Hmmmm, I think I still might send an email to On One to see what they have to say

  49. #549
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    your photos are good. I think the EG v3 s really 160-170mm fork bike now (20-30mm longer than your fork) whereas, with old geometry, it used to come with 150mm Revelations (only 4mm longer than your fox).
    this isn't really clear enough from the product pages either.

  50. #550
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    Quote Originally Posted by Smiff View Post
    your photos are good. I think the EG v3 s really 160-170mm fork bike now (20-30mm longer than your fork) whereas, with old geometry, it used to come with 150mm Revelations (only 4mm longer than your fox).
    this isn't really clear enough from the product pages either.

    You're probably bang on the money there fella. I used the fork I did purely because I wanted to stick to a budget. I had considered upgrading the fork to some Fox 36 160mm or such like in the future, so if I persevere with the bike the way it is and I don't get on with it, then a fork upgrade may be on the cards sooner than I had planned

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