I just wanted to publicly thank Beth @ Hammerhead and the Titus crew for taking care of me. This Tuesday I was riding my ML on my normal trails. I had a pretty good 1.5 hour lunch ride. When I went to put my bike on the roof of my car I noticed that I had snapped the seatstay straight through (must have hit one too many drops). I was prettty pissed because I have a big ride coming up this Sunday and I didn't want to be stuck on an old hardtail. I immediately called up Hammerhead and told them my story. Within the hour Beth had contacted Titus and called me back letting me know that the seatstay was being drop shipped to my office. She told me to contact them regarding the shipping so I could have it for my Sunday ride. I called them up and it was already boxed and ready to go. They upgraded me to 2nd day air at no cost. I got the part yesterday, installed it, and went for a 2 hour night ride. I'm completely stoked that this was so easy and trouble free. 3 cheers for Titus & Hammerhead!
Mtbr's 2016 Winter Biking GearReviews and Roundups
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Thread: Titus doesn't suck!