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  1. #1
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    XX1 Grip Shift Failure

    I got about 1 hour and 20 minutes on my new XX1 group when the grip shift started to autoshift to smaller gears. Now it will not hold a shift. I had no crash or nothing seemed to break. Anyone else having problems with their XX1 grip shift? I see the thread on the rattle. Just wondering if I should go to trigger shift. Would appreciate any feedback on either the grip or trigger XX1.

  2. #2
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    Mine failed while it was still on the bike stand..

  3. #3
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    My wife's failed today after about 6 hours total use. A friends also failed after a few hours use. Don't know what's wrong yet.

  4. #4
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    I know of four GS that has failed. Two of them I've seen.
    They behaved like this:

    It is not possible to shift to a higher (smaller sprocket) gear.
    It is only possible to momentarily shift to a lower (bigger sprocket) gear, while keeping the grip shift twisted.
    The chain is positioned on the 7th sprocket counting from the smallest.

    Two of them have been replaced on warranty på triggers.

  5. #5
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    Mine failed in less than two hours. Trigger replacement is working perfectly.

  6. #6
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    Borrowed one from a friend (who's afraid to use it and switched to triggers) and it failed :-(

  7. #7
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    Mine just failed today. Same symptoms described by Hasse. Was on my second ride.

    Any problems getting SRAM to replace it? I didn't keep any paperwork, but I've got the original box.

  8. #8
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    The old cheap light grip shifters never fail. Nice overpriced overcomplicated "improvement".

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    Quote Originally Posted by DownbeatDave View Post
    Mine just failed today. Same symptoms described by Hasse. Was on my second ride.

    Any problems getting SRAM to replace it? I didn't keep any paperwork, but I've got the original box.
    The Australian SRAM distributors took a bit of persuading to swap, but luckily they botched the original order (& sent a trigger) so we got them to swap back to what was on the invoice.

  10. #10
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    4 months and my GS is still perfect.

  11. #11
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    My first one failed out of the box on the stand. Second one has held up for over 1,000 miles.

  12. #12
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    Mine just failed too. I had them on my bike for less than a month. I called SRAM and they said they are getting a bunch of failures and the shop I bought it at said I am the second warranty repair this month alone. Seems like gripshft xx1 is not ready for prime time. When I opened it up to take a look at what happened the interior is all plastic.

  13. #13
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    Guess there will be a recall. Heard of a shop that will talk to SRAM about the issues.

  14. #14
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    Quote Originally Posted by drolling View Post
    Mine just failed too. I had them on my bike for less than a month. I called SRAM and they said they are getting a bunch of failures and the shop I bought it at said I am the second warranty repair this month alone. Seems like gripshft xx1 is not ready for prime time. When I opened it up to take a look at what happened the interior is all plastic.
    So is that the bottom line? They put ball bearings in these right? They must have metal bearing cups and races don't they?

  15. #15
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    SRAM XX1 picture and description of grip shift failure

    So I removed the shifter from my bike last night to package it up and send it back to the shop and then SRAM for warranty repair and took a quick look at the internal pieces from what I could see without opening it up. Basically the friction components are all made of cheap plastic. I could not see any metal on metal for the internals at all. What had happened is there is this thin metal clip like thing that rotates around the axis. It had moved outside of its track when I was shifting. The problem is the track is all plastic so it can easily jump off this track and break all the very thin and cheap plastic. In my case the plastic tabs had all been broken from the clip jumping the track. I am not a mechanical engineer but have lots of experience with repairing cars and mechanical things over the years and these guys are dreaming if they think that a plastic track is going to retain a metal pin with all the hand torque being applied.

    I have attached a picture showing exactly what happened to my XX1 grip shift.
    Attached Thumbnails Attached Thumbnails XX1 Grip Shift Failure-sram-xx1.jpg  


  16. #16
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    Quote Originally Posted by drolling View Post
    So I removed the shifter from my bike last night to package it up and send it back to the shop and then SRAM for warranty repair and took a quick look at the internal pieces from what I could see without opening it up. Basically the friction components are all made of cheap plastic. I could not see any metal on metal for the internals at all. What had happened is there is this thin metal clip like thing that rotates around the axis. It had moved outside of its track when I was shifting. The problem is the track is all plastic so it can easily jump off this track and break all the very thin and cheap plastic. In my case the plastic tabs had all been broken from the clip jumping the track. I am not a mechanical engineer but have lots of experience with repairing cars and mechanical things over the years and these guys are dreaming if they think that a plastic track is going to retain a metal pin with all the hand torque being applied.

    I have attached a picture showing exactly what happened to my XX1 grip shift.
    Thanks for that. I'm still a bit confused hower, since I think the old style gripshifters also used plastic "saw teeth" molded into the body, and a little metal clip to do the racheting, and those old style shifters seem to be extremely reliable.

  17. #17
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    There is a metal tab like thing that seems to ratchet around the circle. However it is held in place along the vertical axis by a plastic guard rail tabs. When you turn the gripshift during normal operation that metal piece is going to always move some small amount horizontally and push against the plastic guards. When metal is fighting plastic the plastic always loses and then the metal piece jumps the track and my shifter breaks. The picture above should help you see what I am talking about. I am really surprised as well and I think the gripshift in its current iteration is complete and total garbage. The plastic is really cheap. Why they would not use metal to keep that metal tab in place is beyond me.
    Last edited by drolling; 05-16-2013 at 04:05 PM.

  18. #18
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    There must be more to it than just a metal part on a plastic part. Here are pictures of the old and the new style, and both have a metal tab inserted into a plastic body ratcheting on plastic teeth. Even the cheapest gripshifts on kids bikes hold up well with this same type of set up. There must be different forces acting on it, or something about the way the metal tab is attached is different. It's hard to tell from pictures and I have never disassembled the new 10 speed stuff.

    XX1 Grip Shift Failure-gripshift-1.jpgName:  gripshift 2.jpg
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  19. #19
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    I agree that they most likely had some design change from the old to the new but I don't think that comparing the kids version of gripshift to a race ready XX1 gearset on a mountain bike is the same. Adults are stronger and shift much more frequently than a kid and the components are also lighter. If you look at my picture you will see some plastic tabs that are broken off. They were left in the shifter when I removed it from my handle bars and they were only milimeters in thickness and seemed very delicate.

    I personally would expect plastic on metal components to fail.

  20. #20
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    Much more shifting with XX1??

    Wouldn't it make sense that XX1 users are shifting a lot more on the single shifter? And using the shift for wider ranges? Even if these contribute they don't seem big enough factors to explain this amount of failure... So far nothing from SRAM. But LBS feedback is SRAM stuff in general is suffering higher than normal breakage rates.


    Quote Originally Posted by drolling View Post
    I agree that they most likely had some design change from the old to the new but I don't think that comparing the kids version of gripshift to a race ready XX1 gearset on a mountain bike is the same. Adults are stronger and shift much more frequently than a kid and the components are also lighter. If you look at my picture you will see some plastic tabs that are broken off. They were left in the shifter when I removed it from my handle bars and they were only milimeters in thickness and seemed very delicate.

    I personally would expect plastic on metal components to fail.
    All bike, all the time

  21. #21
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    Another vote for grip shift failing within a month of use. similar to above. Internals just exploded. hard to say exactly which component failed first.
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  22. #22
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    According to SRAM-distributors in Denmark it is a known problem and there is now a fixed version of the GS out.
    Got a new one on a race and atleast it has held up for 160 min of racing so far.

  23. #23
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    My PMBAR partner's GS failed at hour 7 of our 13 hour race this Sat. He had to hold it in gear the rest of the day. SRAM needs to step up and get everyone taken care of on this. Which I'm sure they will.

  24. #24
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    I personally will not trust this product until they come up with a solution where it is metal on metal and not plastic on metal. You would not need to have the whole thing be metal but would need it to protect itself from jumping the track.

    I have already received the trigger shifters under warranty. I was very excited about using grip shift and was sorry that I will have to wait until they properly fix it.

  25. #25
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    I have 2 sets of the grip shifters and they both failed. Going to get the trigger now.

  26. #26
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    2x failure for xx1

    Quote Originally Posted by TANK01 View Post
    I have 2 sets of the grip shifters and they both failed. Going to get the trigger now.
    I've had the same problem - first shifter failed in mid-February. SRAM warrantied. The new one worked fine until Saturday when it failed.

    Same problem both times: auto-shifts, does not hold gears...very frustrating! It's too bad because the grip shift is a great concept.

    But I'm switching to triggers...

  27. #27
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    My local distributor said it will be a month turn around time for the warranty.

  28. #28
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    SRAM warrantied the first one in less than a week. I was nervous this would happen again and purchased a trigger shifter as a back-up. Glad I did...racing on Saturday!

  29. #29
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    Re: XX1 Grip Shift Failure

    Why a lot of grip shifter has a problem? Fragily internals?

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  30. #30
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    It should not be fragile. It is a very simple design that has historically been a reliable platform. Personally I think they should have had a metal piece as a guide for the metal ratchet. Alternatively they should have used stronger plastic. Take a look at the picture that I posted on page 1 which will show you in detail with arrows pointing to the parts that are failing on the internal mechanisms.

    Quote Originally Posted by ftajiri View Post
    Why a lot of grip shifter has a problem? Fragily internals?

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  31. #31
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    Mine lasted five hours. Failed exactly the same way.The little metal detent jumped its shallow plastic track and it was game over. I could hold it manually in any gear lower than 7th (without indexing), and couldn't shift at all into anything higher. Fingers crossed for a warranty.

  32. #32
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    Re: XX1 Grip Shift Failure

    Omg can't help myself but lmao at this. After seeing the pics I checked the prices on these supposed to the best grip shifters, seriously ppl pay that for cheap crap that might have new tech but uses the same materials and such used on grip shift bikes you buy at Walmart......just so they can shift 10 speeds....can we say the mtbr community is getting bent over without lube and seems to smile about it. No wonder this is an expensive thing to get into, cause everyone pays $100s for cheap junk that last 1/10th as long as things made 10 years ago that cost 1/4th the price and the parts aren't worth more than 50% what places charge/ppl pay for them.

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  33. #33
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    XX1 Grip Shift Failure

    That's why 8spd drivetrain is still the best bang for your buck out there. But slowly you won't even have high-end 9spd stuff anymore !

    For now, I can't afford to switch to a 10spd drivetrain to enjoy the new clutch and other gadget goodies, but damn I'm still having fun with the 2000's 9 speed stuff and it's cheap to buy too.

    It's all about what you want. Can't blame the industry to sell products that expensive if people are gonna buy them anyway
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  34. #34
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    Quote Originally Posted by tigris99 View Post
    Omg can't help myself but lmao at this. After seeing the pics I checked the prices on these supposed to the best grip shifters, seriously ppl pay that for cheap crap that might have new tech but uses the same materials and such used on grip shift bikes you buy at Walmart......just so they can shift 10 speeds....can we say the mtbr community is getting bent over without lube and seems to smile about it. No wonder this is an expensive thing to get into, cause everyone pays $100s for cheap junk that last 1/10th as long as things made 10 years ago that cost 1/4th the price and the parts aren't worth more than 50% what places charge/ppl pay for them.

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    It sounds like you are saying that gripshift in general is junk, but the 9 speed stuff is very reliable, and even the walmart low end versions are a good option in that price range.

    But, the fact the SRAM tried to make the best gripshift ever, and charges outrageous prices for it, and it turns out to be a bad design, is indeed laughable.

  35. #35
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    Okay, see pic below. This is an XO 10 speed shifter but the design and features are supposed to be the same per SRAM's site.
    A & B are supposed to be metal. Referred to as "Speed Metal" by SRAM. Is that the case for those of you that took it apart?
    From what I am reading the problem is that B is held in place by the white piece of plastic and it is "popping" out or jumping out of the white part basically toward the Right of this picture and causing havoc on the internals. IS THIS CORRECT?
    I have had mine for 2 months with 4-5 hour rides each weekend with no problems but that doesn't mean it can't happen tomorrow.
    XX1 Grip Shift Failure-sram-gripshift-return-indent-springs02.jpg
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  36. #36
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    Chalk up another XX1 Gripshift failure. Mine ceased indexing after a few hours of riding.
    That was 2 months ago... the triggers I bought to replace the GS have been great.

    I need to warranty the GS, but the retailer (upgradecycle) says they don't handle warranty returns. WTF?
    Any got a direct tel or email contact at SRAM for warranty?

  37. #37
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    Anybody know if the xx/xo gripshifters fail as reliably as the xx1?

  38. #38
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    Replaced my Gripshifter with a trigger, much happier. Guess it just wasn't for me.

  39. #39
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    The whole problem with these in the first place was that they were cheap plastic and wore down. Rather than fix that, they introduced the 1:1ish actuation which made the wearing less of an issue due to the fact that the new ratio allowed it to be less precise.

    That was almost 15 years ago...
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  40. #40
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    Has Sram indicated that a recall or second generation XX1 shifter is in the works?
    Last edited by buggymancan; 07-22-2013 at 10:07 PM.

  41. #41
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    Quote Originally Posted by alixta View Post
    Anybody know if the xx/xo gripshifters fail as reliably as the xx1?
    I'm assuming you mean the new 10 speed ones? If so, I've had mine over a year 2000 or so miles with no shifter breakage.

    I popped into this thread because I'm wondering if 11sp is made differently than my 10sp shifter.

  42. #42
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    Another failure. Mine lasted for five minutes during initial assembly and failed as I was adjusting the derailleur. After reading this, I think I will switch to trigger.

  43. #43
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    XX1 Grip Shift Failure

    Mine failed as others have described above after a few hours of riding. My LBS called sram who sent a replacement trigger xx1 shifter right away while I wait for a grip shift replacement. 2 days turnaround to get back on the bike with triggers. Eager to get grip shift back though.

  44. #44
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    I had the same XX1 gripshift failure 2 days ago ... it was 10 minutes old, just riding along a bike path ... disappointing ... will hand it in to the LBS for warranting this week.
    I really do not want to go to a trigger, so hopefully the replacement works as reliably as my previous set of X0 gripshifts (4 years without a problem)

  45. #45
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    Quote Originally Posted by drolling View Post

    I have attached a picture showing exactly what happened to my XX1 grip shift.
    What happened to the pic?

  46. #46
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    Quote Originally Posted by droanx View Post
    I'm assuming you mean the new 10 speed ones? If so, I've had mine over a year 2000 or so miles with no shifter breakage.

    I popped into this thread because I'm wondering if 11sp is made differently than my 10sp shifter.
    Yeah I meant 10sp, thankfully it looks like they are much more reliable than XX1.

  47. #47
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    I was thinking the same thing about the picture being taken down. I dont understand why MTB takes down all pictures after a set period of time. They must be having storage constraints.

  48. #48
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    Quote Originally Posted by heych View Post
    I had the same XX1 gripshift failure 2 days ago ... it was 10 minutes old, just riding along a bike path ... disappointing ... will hand it in to the LBS for warranting this week.
    I really do not want to go to a trigger, so hopefully the replacement works as reliably as my previous set of X0 gripshifts (4 years without a problem)
    I have had the replacement for a couple of weeks and it works fine ... Must of had a dodgy one first, or maybe I am subconsciously being a bit more gentle with my gear changes? ... I feel the gripshift is the weakest link in an otherwise fantastic drivetrain.

  49. #49
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    Quote Originally Posted by drolling View Post
    I was thinking the same thing about the picture being taken down. I dont understand why MTB takes down all pictures after a set period of time. They must be having storage constraints.
    I don't think its a storage constraint. there are a few technical issues with this forum lately that no one seems to be interested in fixing. It sucks.

  50. #50
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    i just got my new xx1 group with gripshift and the gripshift failed before i even got it of the stand. i have returned to shop and asked for trigger to replace it after reading about all the ones that have failed i don't want to risk it in a race.
    its a bit sad as i was converted to xo gripshift 4 years ago and never had a problem.

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