Results 1 to 19 of 19
  1. #1
    Shreddin the Cul de Sac
    Reputation: Burpee's Avatar
    Join Date
    Jan 2004
    Posts
    476

    Stuck Down Triad? How common?

    How prevalent is this? I guess it must be happening fairly often, if Fox goes out of their way to mention it in the shock documentation. Saw several complaints in the review section also.

    Maiden voyage on my 06 Stumpy, started off great. Then the bike started to feel like it was bottoming out, like it had very little travel. The front was really raked out, and the bike was squatting, banging pedals on everything.

    Turns out the shock is stuck down about 1/3 into its travel. Measured the shock after the ride. e2e was just a hair under 7.0, shaft was just a hair under 1.25 instead of the published 7.5x1.75.

    Lots of other people are seeing this?
    How is the response from Fox / Specialized / LBS?
    keep moving

  2. #2
    mtbr member
    Reputation:
    Join Date
    Jan 2006
    Posts
    18
    That happened to me three weeks ago, Stumpy had been two weeks in my room and I was only waiting better weather (plus degrees). I had only sat in saddle couple times to "get the feeling" So I was about to adjust sag when I noticed that travel was only a half of normal. Stuck down in brand new bike I mailed to shop and they asked me to contact local official Fox service. I sent my shock there and I got it back in a week. I remember reading about many Fox stuck downs here and also heard that here in Finland has been several cases. I was aware and worried about that problem before I bought that bike but still it surprised when it happened.
    When I removed pressure from shock after stuck down, shock body was sucked in really fast that bottom of seat post broke zip tie in middle of mud flap... luckily my fingers wasn't there or anywhere in link. IMHO Fox has f***ed up with this issue when they got to know about this problem...

  3. #3
    mtbr member
    Reputation:
    Join Date
    Jul 2005
    Posts
    87
    Yep, it's quite common judging by my own experiences and what I've read in the MTB press in the UK.

    There are a rogue batch of Float seals out there that don't take too kindly to cooler temperatures and allow air to "burp" past the seal from the negative to positive chambers, causing the stuck down problem.

    The good news is that Fox is on to the problem and that it should be sorted if you go back to your LBS.

  4. #4
    mtbr member
    Reputation: StumpyinTN's Avatar
    Join Date
    Oct 2004
    Posts
    76
    Mine did it 3 times. I sent it back to Fox twice, and on the 3rd time, I sent it to PUSH. The 3rd time, the bike was ridden 2 times and it got stuck down, so I was done dealing with Fox at that point.

  5. #5
    mtbr member
    Reputation:
    Join Date
    Jan 2006
    Posts
    18
    Quote Originally Posted by StumpyinTN
    Mine did it 3 times. I sent it back to Fox twice, and on the 3rd time, I sent it to PUSH. The 3rd time, the bike was ridden 2 times and it got stuck down, so I was done dealing with Fox at that point.
    OMG, so this is my future...
    Did warranty cover costs every time? I've heard that warranty in Fox shocks is only 3 months.. what happens after that

  6. #6
    mtbr member
    Reputation: StumpyinTN's Avatar
    Join Date
    Oct 2004
    Posts
    76
    The first time, I paid shipping, and the second time I paid shipping again, and $15 for the work. Each time, the shock was gone for 3 to 4 weeks. It wasn't a big deal since it was winter time, but this last time, it was nice riding weather. When I noticed the shock stuck down again, I sent it to PUSH, and missed out on 2 good weekends to ride. As soon as I got it back, we saw rain every Friday.

  7. #7
    Body Shot Specialist
    Reputation: tequila joe's Avatar
    Join Date
    Dec 2003
    Posts
    142
    I had a stuck Fox Float a couple months ago. I was riding in winter and figure that since the seals were really cold and stiff, I had some air blow by on a big hit. I took it apart (with a small explosion) and re-greased the seals and have had no problems since.
    Last edited by tequila joe; 04-10-2006 at 12:42 PM.
    [SIZE=3]LIVESTRONG[/SIZE]

  8. #8
    Goathead Gladiator
    Reputation: bwolmarans's Avatar
    Join Date
    May 2005
    Posts
    280
    i have an 04 triad, never had this issue but in los angeles it doesn get that cold. I do service it regularly too myself, very easyt to do fox has a quicktime video showing how to do it on their website.

  9. #9
    mtbr member
    Reputation: Lumbee1's Avatar
    Join Date
    Dec 2004
    Posts
    1,909
    Mine is currently stuck down. Called Fox and got a RA but haven't sent it back yet. I just bought a new house and don't want the shock to show up at my old address.

    BTW, mine is stuck down the exact same distance as Burpee's. I really have to watch the trails for rocks, roots, and log crossings. It's hard to believe that losing 1" of travel lowers the bike this much.

    Do we have any other shock options?

  10. #10
    mtbr member
    Reputation:
    Join Date
    Apr 2006
    Posts
    26
    My buddy just got an 06 stumpjumper today. 1st ride and the rear shock is bottomed out.

  11. #11
    mtbr member
    Reputation:
    Join Date
    Jan 2006
    Posts
    18
    Quote Originally Posted by bwolmarans
    i have an 04 triad, never had this issue but in los angeles it doesn get that cold. I do service it regularly too myself, very easyt to do fox has a quicktime video showing how to do it on their website.
    It's not all about the cold, cause mine stuck down happened inside. And you can't do this service by yourself. You have get new older model Float seals to replace those too soft seals (talking about new Triads). And you can't pressurize the negative air chamber that I understood. They are using Fox Shocks in snow mobiles and that is really cold environment for shocks, so how come it can't work in bikes.

    I'm really amazed how common that is when reading this thread. I don't know what kind of deal Fox have made with Specialized, but looks like they really made impossible to replace Triad with any other shock in Stumpjumper. 7.5"x1.75 is really rare... So I've been thinkin is there any way to use for example 7.25"x1.75" and make an adaptor with cnc for upper shock eyelet.
    Last edited by dirtyrider; 04-10-2006 at 04:51 PM.

  12. #12
    mtbr member
    Reputation:
    Join Date
    May 2004
    Posts
    127
    My triad got stuck down on my very first ride out as well (06 stumpy) I took it appart as described somewhere else on the board, and when I put it back together I just couldn't get it to hold any air.

    So I sent it back to the FOX rep for my country and they replaced the seals and reassembled, never had a problem since (that was in the beginning of january) and the bike has been ridden a lot.

    Fox acknowledged they had a problem with a batch (or several) of quad seals that were letting air escape from the positive chamber into the negative and not return, but seems like they have fixed the problem with newer batches of seals.

    Both the bike and the shock have been great after that, so just take it back to your LBS and demand that they take care of you, Fox and/or Specialized are the ones that should absorb all costs to repair it. If the LBS wants to charge you, then email fox and specialized directly.

    It really sucks to have this happen on a brand new bike, I know, but give them the chance to make it right. The problem is not exclusive to the Triad either, it has happened to a lot of RP3's, DHX's and floats as well.

  13. #13
    mtbr member
    Reputation:
    Join Date
    Mar 2005
    Posts
    44
    This problem is easily fixed at the shop by removing the shock from the frame, putting it in a vice and unscrewing the canister while a screwdriver with a rag wrapped around it through the lower eyelet. This releases the negative air pressure (with a loud band, btw) Any shop that sells these on their bikes should be able to fix it without sending it back to Fox. They can also order the replacement seal kit from Fox and install it. Don't let the shop dick you around and tell you contact Fox, you bought the bike from them and they should stand behind it. Especially if it's brand new like in these cases.

    punga!

  14. #14
    mtbr member
    Reputation:
    Join Date
    May 2004
    Posts
    127

    I wouldn't say it's that easy...

    As I said, I followed the steps outlined in several other threads about the "fox stuck down syndrome" , let all the air out , the shaft got sucked back into the shock body as somebody else described in this thread, then pumped it up pretty high but it wouldn't extend all the way,etc, then I again took all the air out and carefully removed and disassembled the shock, there was somewhat of a a 'pop' when I opened it, I lubed everything with shock oil but when I tried to put it back together it just wouldn't hold any air, I repeated the process many times with the same results, it just wouldn't seal tight, so I decided to send it back, I have to mention that I bought the bike in the states and I live in mexico city, so the whole warranty processs was a bit of a hassle, which is why I tried to fix it on my own in the first place, after a few emails with FOX USA the local fox rep finally agreed (or was forced to) to fix it under warranty, and when I got it back I noticed that the air canister was tightend down further than originally, meaning the stickers do not align with the way the shock is mounted on the bike anymore, i.e.you can no longer see the fox logos straight from the profile, but anyaway, FOX usa sent the local dealer some "new" seal kits which they installed, and as I said before the shock has worked flawlessly ever since.

    Moral of the story, if it's a new bike, I would't recommend trying the 'easy' fix and doing it on your own, I'd just send it back to FOX even if it means missing a good ride or two, it's a brand new bike and they should take care of you, better get it fixed with the new seals that will most likely solve the problem and last a long time so you can forget about it, otherwise you may have to repeat the process many times until you replace those quad seals with a good set. I'm all for doing your own maintenance, heck I rarely ever let anybody else lay a finger on my bikes! but when you've just spent 2 grand on a new bike, you should't have to be playing home mechanic on it just to make it work.

  15. #15
    Shreddin the Cul de Sac
    Reputation: Burpee's Avatar
    Join Date
    Jan 2004
    Posts
    476
    Update - LBS bent over backwards for me.
    Swapped the shock off another bike.
    Wish me luck with this one.
    keep moving

  16. #16
    mtbr member
    Reputation:
    Join Date
    Jan 2006
    Posts
    18
    Quote Originally Posted by Burpee
    Update - LBS bent over backwards for me.
    Swapped the shock off another bike.
    Wish me luck with this one.
    Let's hope for the best, but I'm bit afraid cause the problem conserns all -06 Triads it won't get any better until they replace that seal. I've heard that original one is made from too soft material that's why doesn't keep it's shape.

  17. #17
    mtbr member
    Reputation:
    Join Date
    Jan 2006
    Posts
    217
    Quote Originally Posted by PJMatthes
    Yep, it's quite common judging by my own experiences and what I've read in the MTB press in the UK.

    There are a rogue batch of Float seals out there that don't take too kindly to cooler temperatures and allow air to "burp" past the seal from the negative to positive chambers, causing the stuck down problem.

    The good news is that Fox is on to the problem and that it should be sorted if you go back to your LBS.
    I've heard of many, many stuck-down Triads/RP3:s and I too, have heard the same explanation; a bad batch of seals from a subcontractor. It's likely that this batch of shcoks has been shipped to a single (or a few) bike manufacturer. That could be why there are so many stuck-down Fox-shocks on Stumps.
    Another reason for the huge amount of stuck-downs is the fact that RP3 is so common. If 50 % (purely hypothetical figure) of air shocks are RP3:s, it's possible that every second stuck-down that you hear of is an RP3.

  18. #18
    mtbr member
    Reputation: chrisjohn78's Avatar
    Join Date
    Dec 2003
    Posts
    88
    No issue on my '04, bought EARLY.

  19. #19
    Hi!!!
    Reputation: BelaySlave's Avatar
    Join Date
    Aug 2004
    Posts
    3,544
    I have an '05 Yeti with an RP3 and this happened to me back in February. Took it to the local Yeti dealer in town (Reed's Cycles in Eagle, Idaho....kickass shop) and they sent the shock back to Fox. All-in-all about 1.5 weeks total turnaround time. So far no problems.

    On the packing slip Fox sent back with my shock it mentioned it was stuck down and I believe they replaced the seals.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •